Cox Communications
reviews and complaints

I pay my bill monthly, I have never been in close to disconnection since I have been a customer of COX. I'm a loyal customer and pay for the service I use. I have just experienced the rudest and most arrogant customer service agent (Retention) in my life named Chris today. I called because I have several honest questions about my account going from $120 to $200 a month. Chris told me that my Internet service is a luxury and if it goes up I will have to deal with it. Chris goes on and start comparing my Internet service my Utilities trying to build an defense on why my bill was increasing. As a customer of COX, Chris told me that it's my fault that I was not aware of an app to monitor bandwidth. Instead of listening to my issue, Chris decides to challenge me when I used a comparison of how to cost continues to increase like gasoline.

I do not know what type of customer training COX is providing employees but this is just terrible and leaves a sour taste. What I'm hoping is that if someone sees this complaint, that they will take some type of employee actions. I will provide my account, name, and time of the call to get pulled for review. I'm at the point of canceling and looking for a new Internet service provider. If no resolution is done. I'm will to go farther through any method possible.

My Internet was out all day Tuesday. So, I waited till Wednesday morning to call. They troubleshoot my system and said everything looks good and had 3 individuals for a total of 1 hour 1/2 troubleshoot again, but need to get a tech out there Thursday. Thursday came Tech arrived but could not troubleshoot because their COX system was down nationwide. So made another appointment for Friday between 8 to 10am, NO TECH showed up. Contact Cox and told me my modem was old and get a new one. So turned in my old one and got a new modem. Still not working, and said it could be the router. So went back to Cox and got a modem with a router. Guess what, still no internet and online tech troubleshoot my system and still same original symptom found on Wednesday. Told that a tech will be out on Saturday between 3 to 5pm. So, I had no Internet since Tuesday went through 4 different call persons, 1 unruly tech who was upset because he came on his day off and I don't expect to see a tech on Saturday between 3 - 5. If no show again by tech I am done with COX after 23 years as a devoted patron.

Hi, just want to get on record the terrible service and customer experience I just received from the clearly money hungry company, COX! after shotty internet service all day the tech support tells me my only option is to pay a tech to come out to my house. Same hoyse that had 100% service yesterday. Normally not a huge deal if there was actually a legit reason someone needs to come inside my house. Not ok to just ask people to fork over money when we are all aware cox overcharges. not happy with that option i ask to get transferred to the team that cancels seevice. Talked with Marina who didnt even ask me why i wanted to cancel just wanted a shut off date. I was denied my request to transfer to a manager. I demand respect as a customer. Most people don't cancel because of the hassel but I'm well aware other companies are cheaper. Ill pay $100 less and accept an alternative.

Have to upgrade to Contour. Ordered new box. Still waiting for new box to arrive. Tonight they shut off my cable. I call them. They apologize. Admit it is their computer glitch. Ordered Friday night on the 11th. Not expected to arrive until this Friday due to weekend then holiday. Today is Tuesday. Told I will not have cable until new box is received and activated even though this is their computer glitch. And they keep raising cable due to their greed. So tired of their unwillingness to fix this "glitch" of theirs.

I contacted Cox to sign up for internet service in my home. An appointment was scheduled for Cox to come a week later. I was the given the date (10/8/19) between the hours of 3:00 - 5:00. At 5:00 no one had shown up and no one called me. At 5:00 I called Cox customer service and was told that the technician was still at another job. Since I start work at midnight, I decided I could not wait until later in the evening since I had not been to bed and be at work at midnight. So I rescheduled the installation for the next day (10/9/19) again between the hours of 3:00 - 5:00. Once again no one called and no one showed up. So again I called Cox Customer service... a call that lasted 27 minutes. The agent advised me he could have a technician at my house around 6:30 p.m. Again, I have to be at work at midnight so this will not work. After being placed on hold numerous times, the customer service agent came back on the line and told me the next available date was on 10/17/19. I could not believe that they could not get my installation done before that date. I had waited a week for the first appointment, had two no-shows, and now they want me to wait again for another week?

I asked the agent if this is how they treat new customers, how were existing treated. I advised them that I should not have to wait another week since Cox couldn't show up on time. The agent told me they were not going to send someone out until 10/17/19. I told him that I should not have to wait another week, and that if he can't get my internet installed, I would go with a different internet service provider. The agent basically said that was "okay" and that was the end of the call.

I find it incredible that a company as large as Cox is so easily giving away business. I'm less than impressed with Cox's customer service.

When I called to eliminate some of the services from my account in Dana Point/San Juan Capistrano CA the rep (Isaiah) decided now would be a good time to hassle me about my decision. He lied, telling me that if I reduce my service to internet access only the cost would be $150/month. When I pressed him he recanted and told me that since we are using 60% of our data already we will not be able to stay under the 1024 Gigabytes we currently have (really?), so the cost will go up. I kept telling him that I did not come for a sales call and did not want to hear the threats and sales crap, he then condescendingly asked me who called whom (they are going to call me to change my service?) and hung up on me when I insisted that we stick to the purpose of my call.
This is exactly why I will be trying to find a replacement for Cox, so that I can get them out of my life for good. Cox is a bad company that practices monopolistic behavior with customers and employs entitled employees who have a "customer is to be abused" attitude.

Was told i was wrong customer is never right ...been hung up 4 times and made fun of by the reps ..they made a mistake in my payment arrangments wont correcr it ...was told i should pay my bill on time ...made me very depressed and suicdial ...i cant go to a different company apt is cox only ...i have no choice ...very rudes combative customer service reps ...supervisor dont want to take my call ...

I moved into a HUD apartment. It has a cox connection and an antenna hookup. The antenna is dead,
however. I checked where it entered the building and a portion had been cut and the conduit reused by
the cox cable installer, taken from the sixth floor and relocated to the basement where it was used to
Rough in the cox cable. I am forced to use cox as regular signal airway tv is illegally removed. So, I refuse
Cox as a criminal enterpriise.

We have Cox Hi Speed Internet Ultimate, and hence, pay an ultimate price. We have interruptions to our Television, streaming & internet daily. The advertised internet speed is "300 MB/s" but the most I've seen is 1.5 MB/s. Most of the time it doesn't top 300 KB/s & now it dwindles from 150 KB/s down to 0 and then hangs, then comes back on to an average of 25 KB/s. They are having serious problems nationwide with their networks so I'm investigating and time stamping the periods of interruption for crediting the account. HOWEVER they CAN NOT OFFER a service for the advertised speeds NOR CHARGE for those claimed speeds if NOT ONCE in the billing cycle is said speeds EVER achieved! I want FCC action!

Account: 001 1032 [protected]

Phone numbers:
850-484-4895
850-484-7099
850-471-1722
[protected]

We have called customer service several times reporting that the Caller ID on the above listed account and telephone numbers is incorrect. All four (4) lines should show "The Pension Center". They currently display a different business name (First Charter Financial). Please change the display so that all lines display our correct business name.

Thank you,
Mason Clarke
850-484-4895

9/20/2019 -I called and asked about all the fees weeks before a technician came out to install my wifi modem. as he arrives almost late to the appointment I knew there was going to be problems...they gave me a layout of everything that was going to cost the billing cycle which includes 179.99 modem purchase service per month and 75 dollars for techincian and equipment. they came out with no modem and expect me to pay for rent modem.

Where do I start...

We submitted a request to have cox cable install 4 automation cameras. When the technician arrived he had a request to install an alarm system. The tech proceeded to tell us that he did not each lunch and did not know how much work he would get done that day since the request was messed up. He managed to call home office to let them know that there was a mixup and set a new date for the cameras to be installed. Wasted our day.

The next second tech came out with the wrong request again (alarm system) instead of 4 cameras (automation set). He was rude and walked off the job after we openly complained about being frustated.

The third tech finally installed the homelife system however he failed an unable to finish the job. The forth tech completed the work. A terrible experience.

Dear Sir or man I very disafied with cox communications they knowing used my personal info like debt info ssi birthday and also over charged for the service knowing that they were living to me they debt my card ran my credit and used my personal info to line there pockets the employees took advance of a disabled person and committed identy theft and fraud if this doesn't stop I will report them to the police

I've been lied to from 4 different Cox Agents ever since Thursday September 5, 2019. All I'm trying to do is transfer my service from an old address to my current address. I did what they told me to do and I'm still not getting the service I deserved. I'm in online school and my work is due September 15, 2019 by 11:59pm. I'm not a new customer and I shouldn't be held accountable for someone else bill especially since I been paying my bill on time for a year.

Buenas tardes, mi nombre es Efrain Castro soy victima de fraude con su compañia, necesito saber que debo hacer porque agencias cobradoreas me estan cobrando dinero de su compañía y yo nunca e solicitado servicios de ustedes y nunca he vivido en Estados Unidos. sequium asset solutions por 409 y otra por 1026 solicito la eliminacion de esas cuentas que no me perteneces y el arreglo en las agencias crediticias pertinentes. favor enviar por correo postal la informacion que necesitan para identificarme. mi email es [protected]@yahoo.com

We switched from Verizon to Cox August 21st after speaking with the sales person. The one criteria was to keep our old land line phone number. The sales person promised it could be done after they give me a temporary phone number and would only take a couple of days.
We have called Cox seven different times, had to talk to seven different people, give all the same info as they could never find anything and the last five were 'supervisiors' and tier 2 which seems to mean nothing. Each one promises it will get done and they will call us. All of the say not to cancel the Verizon package as it will interupt the phone. So, here we are still paying for Verizon and paying Cox and still this transfer of land line number doesn't get done.
It doens't mean a thing to say you called on 'date' and spoke to 'person' because the next person can't find anything.
So sorry we switched! They promise anything you want but it's not what you get.

I made an international phone call to the UK yesterday using my Cox landline after a quick search made me believe it would be $0.06/ minute. Unfortunately, when I looked again in more detail after the 90 minute call, I realized that was under the business category and that without a special plan, they charge residential customers $2.89 per minute! That one call will more than double my bill! Not to mention that it is exorbitant compared to other phone companies. I looked up Sprint, and their highest rate is only $1.96/minute for better service. Cox is just out to gouge people for whatever they can. I called and asked about adding the international plan for $2.99/ month after the call which would bring the cost down to $0.04/minute but they wouldn't make it effective for before the call. Such a rip off. We are cancelling service as soon as our plan is up in a month or so.

We have been communicating to different person each day about how line drop was confirmed. Last Tuesday a technician came and in front of us submitted for line drop. He said it will be approved 24-48 hrs. My husband called yesterday and the lady said intall will occur on Wednesday and be on stand by for Monday or Tuesday for install. We called and spoke to 5 different people and each one said there's no line drop. We attempted to speak to Lashawnda - supervisor- not sure if real name was given- and she said now it'll take another week. I'm extremely disappointed and you guys have made us loose time for work. The supervisors and all staff are incompetent and have lied each day. The supervisor was no help and she said can't speak on anyone's behalf and she can't do anything today- she'll give us a call tomorrow- why tomorrow?!?! And why?!?! I had cox at previous residence and was hoping to stick with them but I can't believe you have folks that do not value customers.