The complaint has been investigated and
resolved to the customer's satisfactionResolved Courtesy Imports Of Henderson — Fraud and scam
resolved to the customer's satisfaction
We were out shopping for a car for my 18 year old son. We had gone to another dealer and was going back to buy a car but it had sold the day before. My son was very disappointed. So we drove to a couple of other dealers and couldn't find anything. The we went to Courtesy Imports of Henderson. (big mistake) My husband and son were gone about an hour looking around the lot, then in the back they found a 2004 Mustang. My son fell in love with it. The salesman, Hubba, new my son lost out on buying a car earlier so he used that and said they were putting it on the front lot tonight and it would be gone tomorrow. He also wouldn't tell us how much it was. I asked several times. He said he didn't know. (should have left then) We made the mistake of telling him how much my son could afford, so by some miracle, he got those payments.
They wouldn't show us a blue book value, he said the finance guy would show it to us. The finance guy said they usually don't show us that but since Hubba said so he would. He flashed us the copy so we could only see the total, $9950.00. We couldn't see what they listed on the car. Because Hubba told us it had some things it didn't.
Hubba told us they do a 116 point inspection and all fluids changed, spark plugs changed and all services where my son wouldn't have to do anything for 40, 000 miles. The total for the car came to $11, 113. My son put down $1000.00. So we need to finance $10, 113. My interest rate was at 9.30%. At the other dealership was 6.9%. They said it was because it of the year of the car. Went to my bank to get a better interest rate, found out were upside on the car, they would only loan us $7832.
I am very upset and don't know where to turn. I've sent them a couple e-mails letting them know how I feel and that I'll be reporting them. They did schedule a service of the car, because we found out they never did it. The spare was completely flat, and the fluids were filthy. All they did was wash the engine. My son is paying for this himself. He only makes $7.35 an hour with a part time job. I don't know how these people could feel good about themselves.