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Course Hero complaints 716

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A
8:27 am EDT
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Course Hero Help me I need to delete my uploaded documents on course hero. I accidentally uploaded confidential document.

I accidentally upload a confidential document, I really need to delete it as soon as possible

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1:07 am EDT
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Course Hero Urgent takedown of document request

Good day,

I would like to a takedown request of the following documents below:

https://www.coursehero.com/file/101140362/G27-Rodriguez-HG-EPortfoliopdf/

https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/?fbclid=IwAR0-S8YI241VunWMArmw-at18XOTv28wggT3KDMr_DDXSJyTrfo9cKPQ3GE

https://www.coursehero.com/file/109913395/G27-Rodriguez-2nd-Qtr-Portfoliopdf/

The following links that I have seen includes my personal informations. I was not aware that these documents contains my information but still uploaded in this kind of platform since coursehero helps students but rather my personal informations does nothing to do with other people's lives. It affects me a lot since it maybe used against me or be used in unlawful acts since anyone can unlock a document. I'm very worried for the fact that it was uploaded a year ago.

NAME: CHARLIZE GABRIELLE RODRIGUEZ

ADDRESS: # 6 COL. MARTELINO ST. BRGY STA CRUZ QUEZON CITY PHILIPPINES

PHONE NUMBER: [protected]

EMAIL: [protected]@gmail.com

I, Charlize Rodriguez, herby testify and tells the truth and nothing but the truth that I have a good faith belief that use of the material in the manner complained of this is noy authorized by the coptright owner which is me. The information indicated is accurate and under the penalty of perjury, that I am the owner of the exclusive right to the identified work, and is auhorized to act on behalf of the owner of the exclusive right to the identified work.

I am looking forward for quick actions since these documents were uploaded a year ago. Thank you for your hardwork

Desired outcome: takedown of documents immediately

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10:23 am EDT
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Course Hero Takedown of document request

Dear DMCA Compliace Team,

 

                The information below are the links uploaded to Coursehero are my cousin’s file who is Alexa Villanueva.

This link certifies that it is from Alexa’s Google Drive storage. https://drive.google.com/drive/folders/1vGm0fKkDlttkPq5GMJiI-hDVD09Ejo78?usp=sharing

https://drive.google.com/drive/folders/1M-20RRd3qYGcxPWo-PRntrDUlp8qp0H3?usp=sharing

https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing

https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing

https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing

https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing

https://drive.google.com/drive/folders/1rFXAZyYNl6sMCJ6Rs8TJ7dvl4ZyeIzAH?usp=sharing

https://drive.google.com/drive/folders/1rFXAZyYNl6sMCJ6Rs8TJ7dvl4ZyeIzAH?usp=sharing

https://drive.google.com/file/d/1J4sdQclJ8UhII3aGHcmEe8-_mIjiyk8I/view?usp=sharing

https://drive.google.com/drive/folders/1yQgRYR4iA72WcsiSwFvZakq8L0LTQ1kB?usp=sharing

https://drive.google.com/drive/folders/1yQgRYR4iA72WcsiSwFvZakq8L0LTQ1kB?usp=sharing

https://drive.google.com/file/d/1wDxTEGjpWGV_JLOM1ZwtR-wyKFRoNmNU/view?usp=sharing

https://drive.google.com/drive/folders/1CIKiO0bxp2imgyMNBRmaD07WapcvTYAk?usp=sharing

https://drive.google.com/file/d/1vn9FJXtIn5r2uyD1mB1Lbji_eVdtIacG/view?usp=sharing

https://drive.google.com/drive/u/1/search?q=english

Here are the links that was uploaded in the coursehero:

(The uploaded links below shows personal informations of different people that needs to be taken down immediately.)

https://www.coursehero.com/file/101140362/G27-Rodriguez-HG-EPortfoliopdf/

https://www.coursehero.com/file/109913395/G27-Rodriguez-2nd-Qtr-Portfoliopdf/

https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/?fbclid=IwAR0-S8YI241VunWMArmw-at18XOTv28wggT3KDMr_DDXSJyTrfo9cKPQ3GE

https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/

https://www.coursehero.com/file/101008491/B5-Gestiada-HG-EPortfoliopdf/

This is Alexa Villanueva, the owner of the sent google drive. I certify with good faith and giving all my respect to the said policy. But as a student of Don Alejandro Roces Sr. Science Technology Highschool where I was the one who was contacted by the parents of my classmates. I will not be this serious and persistent in following up if ever the said information is not true. My time and effort is given because the name, addresses and works of my co-students was uploaded by unknown uploader. The parents of my classmates would be deciding in filing against the uploader but since it cannot be seen who he or she is, we are communicating through Coursehero since it is the platform used. We are scared of having some personal informations leaked and maybe used to somethings that are not in accordance to the owner since it was uploaded without their consent.

If ever there is still needs to be clarified, please contact or reach us out. I am more willing to talk to you thru call in order for me to explain my reasonable explanation.

NAME: Alexa Villanueva

ADDRESS: purok 13 E Whole court Barangay Tandang sora Quezon city

Phone Number: [protected]
Email: [protected]@gmail.com

 

                I, hereby testify that I have a good faith belief that use of the material in the manner complained of this is not authorized by the copyright owner. The information stated is also accurate and under the penalty of perjury, that you are the owner of the exclusive right to the identified work, or that you are authorized to act on behalf of the owner of the exclusive right to the identified work.

 

I look forward for your quick response.

Desired outcome: TAKEDOWN OF DOCUMENTS

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Update by Syjongtian
Jun 25, 2022 1:23 am EDT

Hi! I accidentally deleted my account and forgot the email and password of these account whose username is ProfessorMask7722 , with course hero and I cannot delete the documents I have uploaded anymore. I want it be deleted because it has confidential and private information that includes names, other people's personal information, the identity of the school, of the learners. I didn't know that in their terms and conditions since all I wanted was to upload and download educational resources. I tried to ask help through email customer support but I did not get help, I just received email from them that there are no uploads under the email addresses I provided and that I can file a takedown notice since I cannot access my accounts with them anymore because I deleted them. After that,I received emails saying my complaint has been updated. I was thinking they could help me already because on that day, same issue, the other websites where I registered and deleted my account as well were able to delete the documents after just few hours. So I was thinking why it is taking them so long - I already provided the necessary information they need like urls of the documents I want to be removed, the email addresses I used for uploading those docs, and all the necessary information they need because I want to cooperate with them. It seems like they just copied the message from an old email and sent it to me. I am really disappointed today. I kept on receiving responses from them containing lines only. What if somebody sees the documents so they would play safe? I asked a friend and told me to contact the web owner. I did messaged sir grauer and mr. Carrigan but no response. I messaged the official facebook page of course hero and they directed me to customer support. Which I did for a week already. I even loaded my simcard but I could not contact the number of course hero. I could not do my household chores, I could not sleep well, I could eat on time, I just have my cellphone and netbook in front of me for a few days and I could not even take care of my kids! So I decided to file a complaint here so that we could all fix this as soon as possible. I am very mentally tortured now and I have babies who need me and I was even thinking of ending my life. Thank you so much and godbless you in all you do.

Here are the links that contains personal informations:

"https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/", "https://www.coursehero.com/file/101008491/B5-Gestiada-HG-EPortfoliopdf/", "https://www.coursehero.com/file/100562188/G31-Veneracion-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/100562167/G11-Chua-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/100562266/G33-Villaruz-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/101008449/Arquero-MAPEH-Portfoliopdf/", "https://www.coursehero.com/file/100562168/G27-Rodriguez-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/101008360/Villanueva-Quiz-No1pdf/", "https://www.coursehero.com/file/100562771/CAPALONGAN-TEST-1docx/", "https://www.coursehero.com/file/101008396/Arquero-Filipino-Portfoliopdf/", "https://www.coursehero.com/file/100562240/G4-Arquero-Karunungan-Monitor-And-Evaluate-Business-Operationspdf/", "https://www.coursehero.com/file/101008393/Ramos-Portfolio-SMAWpdf/", "https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/", "https://www.coursehero.com/file/101008587/Ramos-Portfolio-Entrepreneurshippdf/", "https://www.coursehero.com/file/101008403/Barrameda-Portfolio-ESPpdf/", "https://www.coursehero.com/file/101008372/Ramos-Portfolio-ESPpdf/", "https://www.coursehero.com/file/101008456/Arquero-AP-Portfoliopdf/", "https://www.coursehero.com/file/101008356/Barrameda-Portfolio-Cosmetologypdf/", "https://www.coursehero.com/file/100562226/Group-1-Maling-Pagtrato-Sa-Kalikasan-Ulatpdf/"

"These documents are not mine but it was seen by the owners which are my collegues. They would like to turn it down for it is their works and uploaded by unkown uploader. The people that involved in these documents may file a complaint of cyber libel for it has been uploaded with their personal information without any of their consent. it is very alarming that it was still not taken down sithout any valid reason because it is our right to raise concern with this alarming information.

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11:36 am EDT
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Course Hero Please remove all the file I have uploaded.

Please remove all the files I have uploaded in course hero as it is subject to copy right.

account name: ChancellorPencil5364

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7:54 am EDT
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Course Hero Removal of the uploaded files

Please delete my uploaded files, I don't want to upload those files, but my internet connection had a problem and then when I went back to the site my files have been uploaded please take them downnnn, please I really want them to be removed as these files also contains my private information. The unexpected uploading of my files just happened hourss ago

Desired outcome: Removal of my uploaded files

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Update by Ghost2970
Jun 25, 2022 3:40 am EDT

Edit: Hi, I can't edit the complaint to put a 'resolved sign' but the complaint is already solved.

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2:50 am EDT
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Course Hero Delete all documents in my account

I have accidentally uploaded notes from my university without permission and I really need to remove all of the documents from my account.

This is my account

ChefBuffaloMaster556

Links uploaded documents i need to delete

https://www.coursehero.com/profile/ChefBuffaloMaster556/#/documents

https://www.coursehero.com/u/file/155312759/TAS-27-revised-2564pdf/?__chid=56f68d4c-39d1-41c0-82e7-424d0a885289

https://www.coursehero.com/file/155312784/TAS-21-revised-2564-1pdf/

https://www.coursehero.com/file/155111070/Format-SF-update-%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B8%81%E0%B8%B2%E0%B8%A8%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9E%E0%B8%92%E0%B8%99-19-Feb20pdf/

https://www.coursehero.com/file/155111228/Income-statment-%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9E%E0%B8%92%E0%B8%99-19-Feb20pdf/

https://www.coursehero.com/file/154869088/%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9A%E0%B8%8D%E0%B8%8A%E0%B8%81%E0%B8%A5%E0%B8%B2%E0%B8%8714Mar2016pdf/

https://www.coursehero.com/file/154869087/3-TFRS7-290821-OK-2pdf/

https://www.coursehero.com/file/154858283/%E0%B8%84%E0%B8%A1%E0%B8%AD%E0%B8%AD%E0%B8%98%E0%B8%9A%E0%B8%B2%E0%B8%A2-TFRS10-13-%E0%B8%A1%E0%B8%A2-60-3pdf/

https://www.coursehero.com/file/154857329/%E0%B8%84%E0%B8%A1%E0%B8%AD%E0%B8%AD%E0%B8%98%E0%B8%9A%E0%B8%B2%E0%B8%A2-TFRS-3-07APR21-2pdf/

https://www.coursehero.com/file/155312791/TAS-28-revised-2563-1pdf/

https://www.coursehero.com/file/154858981/12-Cost-Management-and-Strategypdf/

https://www.coursehero.com/file/154859300/%E0%B8%AA%E0%B8%A3%E0%B8%9B%E0%B8%AA%E0%B8%95%E0%B8%A3-fincon-midpdf/

https://www.coursehero.com/file/154859464/%E0%B8%A0%E0%B8%B2%E0%B8%A9%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%97%E0%B8%A8%E0%B9%84%E0%B8%97%E0%B8%A2-VS-%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%97%E0%B8%A8%E0%B8%A1%E0%B8%B2%E0%B9%80%E0%B8%A5%E0%B9%80%E0%B8%8B%E0%B8%A21pptx/

https://www.coursehero.com/file/154869356/2-TFRS9-290821-OKpdf/

https://www.coursehero.com/file/154868867/VAT-Practice-1pdf/

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12:50 am EDT
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Course Hero subscriptions

June 16 2022 10:00am

I want a full refund.

I thought I was paying monthly subscriptions not a yearly one. Your online website is very misleading you need to fix that, so people don't pay for yearly subscriptions that they don't need. I just want a full refund I don't need a yearly subscriptions.

Desired outcome: Full refund

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12:18 am EDT
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Course Hero Issue with withdrawal

Good day.

I have a problem collecting the payment from PayPal. On 11th of June, I used the PayPal e-mail of my wife, but unfortunately, her account was unable to receive the payment, and she can no longer use PayPal. The payment always bounced back to my course hero earnings. Hence, I would like to change the PayPal email and use my account instead.

Also, if you have any other options to get or withdraw the earnings, It would be greatly appreciated. See attached notice from Paypal.

I hope you can help with this unexpected issue.

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Jaryl Villanueva
, US
Jul 13, 2023 3:49 am EDT
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Is this resolved or not yet?

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10:40 am EDT

Course Hero Tutor's account help

Good day, I want to raised my concern regarding on my tutor's account which is [protected]@gmail.com in Course Hero. I can't open my account since Thursday morning(June 09, 2022) until now(June 11, 2022) I don't know why I can't log in on my account even my email and password are correct I earned 92% of rating and some pending money and I do not have receive any email if I have violation, warning or what so I don't know the reason why I cannot log in on my account. I hope you can help me on this matter. hoping for your response Thank you and God bless!

here is my account

[protected]@gmail.com

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Update by Maharlyn amordevera
Jun 11, 2022 11:18 am EDT

and I already email the Course Hero support and still don't have response, I hope you can help me on this matter

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9:47 am EDT

Course Hero fraud company

Course hero have disabled my tutor account for no single reason..it has been there behaviour for the last 1 month student avoid course hero at all cost

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7:47 am EDT
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Course Hero Remove personal documents

Please note that some of my personal documents have been uploaded by someone without taking my consent. It is causing me alot of personal and professional trouble.

These documents contain my personal and financial information. It also has my address. It is really dangerous for me. Please remove it immediately.

https://www.coursehero.com/u/file/127265941/Tax-printpdf/

https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/

https://www.coursehero.com/u/file/127265440/Fatima-Ahmed-Resumepdf/

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Update by F_A_S
Jun 09, 2022 6:32 am EDT

Hello.. MY personal documents has been shared on coursehero without my consent. It contains my personal information ! my full name, my address, my financial details.. Everything,.it is horrible ..please take it down all the documents immediately..it is dangerous for me..

the links are:

https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/

https://www.coursehero.com/u/file/127265941/Tax-printpdf/

Update by F_A_S
Jun 09, 2022 6:55 am EDT

I have come across that some of my personal documents are uploaded on coursehero. It contains my private infomration, my address, my financial details. this is dangerous for me . please take it down immediately. Other than that it also contaitns private infoamrtion of one of my colleague and it was uploaded without his consent. It is causing us harm personally and professionally. pLease look into it immediately.

The links of the documents are:

https://www.coursehero.com/u/file/127265941/Tax-printpdf/

https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/

https://www.coursehero.com/u/file/127265440/Fatima-Ahmed-Resumepdf/

This is a very serious situation. PLese look into it at your earliest..

Regards,|

Fatima Ahmad

Update by F_A_S
Jun 09, 2022 7:53 am EDT

My cv contains my personal information and is putting me at risk. I have emailed you but no response.. please address it immediately. I m beggin you

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11:26 pm EDT
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Course Hero Account

Good day,

@CourseHero

I cannot log in to my course hero account. I tried all the trouble shooting stuff such as clearing caches and logging in to Google. But I kept on displaying error try again later.

I have an above average rating on my account. And I still have a 200 dollar on my account.

I already emailed you. I don't have the means to call you.

Desired outcome: I'd appreciate a response as soon as possible.

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Maharlyn amordevera
, US
Jun 11, 2022 11:03 am EDT

Hello and Good day, I also have same experienced and I email the course hero support team and still have no response on this matter. Hoping for your response, Thank you!

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9:15 pm EDT

Course Hero the documents that I posted was wrong. and it is already 1 week, they still take my documents down.

I already emailed them details and everything, They always asked for the URLs happened last week at midnight but my documents weren't removed at all. the documents posted includes personal information of several people. hope you might consider helping me out. Thank you!

Desired outcome: I would like to see actions from them. they should delete my documents immediately

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9:51 pm EDT
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Course Hero Removing documents I have uploaded.

I have uploaded notes and assignments from my university which has been asked to remove it immediately by the lecturer. If not removed within 24 hours, I'll be punished and reported to Student Disciplinary Tribunal. I really need to remove the documents I uploaded since there is still no action taken by the course hero after I filed to take down the documents. Thank you!

Desired outcome: Removal of the documents I uploaded in Course Hero.

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12:04 pm EDT
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Course Hero Unconsented uploads

Hello, I would like to ask if you could delete this page. Someone posted my CV without my permission and it has all my private information. Whenever I try to search my name on google, I always see the thumbnail of this image. I hope you could do something about it?

It is very important that it would be taken down as this may affect my private life. Thank you.

https://www.coursehero.com/subjects/disenyo-pandi-pandi/

see the link for the page.

I will attached the screenshot of my concern.

Desired outcome: I would like for your company to take down of my CV in your website. And also take down the thumbnail of my CV in google search images.

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12:17 pm EDT

Course Hero Confidential examination files to be deleted in my coursehero account as per professor command

I just wanted all my uploaded files deleted. If you can read this please help me. I'm afraid I might get expelled for uploading these examination keys and other important files from our subject. I don't really remember each date I uploaded but I just wanted all of the contents and documents I uploaded deleted. Please send urgent action and response before the top-level management noticed this.

This is my profile link: https://www.coursehero.com//profile/5143desh/

This is the specific file that I really prioritize to delete: https://www.coursehero.com/u/file/141180682/BusTax-1-19-Quizzes-merged-1pdf/?__chid=014401e0-f4ea-4f18-a52d-662a8a34d577

Desired outcome: All contents uploaded to my Coursehero account will be deleted.

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5:54 am EDT
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Course Hero To delete all documents due to university consent

I am requesting to remove all the documents in my course hero account because I have accidentally uploaded notes and lab reports that need my university lecturer's consent. And I need to remove those documents before there is action from the top-level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: delete uploaded documents from my course hero account

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2:25 am EDT

Course Hero Documents that violated the rules of our school.

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. I already submit for takedown.

This is the link https://www.coursehero.com/file/149963088/Poverty-and-inequality-global-Chapter-24pdf/

Desired outcome: I just need your help to takedown the document.

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Update by Shiela Felisilda
Jun 01, 2022 2:19 am EDT

I just need help to takedown all the documents in my coursehero because I accidentally upload the notes of our school and I asked to delete all of it. I already submit for takedown but it didn't work and they don't respond. I do hope for your help and action.

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4:36 pm EDT
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Course Hero My uploads

Hello sir, I am student doing my MBA right now and giving my end term exams in an online mode. While exploring coursehero website I uploaded my answer scripts by mistake and coursehero took it without any confirmation button. My papers have not been evaluated and will go through plagiarism check while going through evaluation. I here by request to cancel my uploads because I dont want my grades to be affected. Please help me through this and I am panicking and dont know what to do. PLEASE HELP.

Desired outcome: I want coursehero to deete my uploads as soon as possible

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Update by dheeraj karun
May 31, 2022 4:38 pm EDT

https://www.coursehero.com/u/file/151725252/21020058-SaloniChopra-PeopleManagementdocx/#question

https://www.coursehero.com/u/file/151725205/21020058-Saloni-Chopra-Macro-Economics-docx/#question

https://www.coursehero.com/u/file/151725142/21020061-Dheeraj-Karun-Koilada-Macroeconomicsdocx/#question

https://www.coursehero.com/u/file/151724598/21020061-Dheeraj-Karun-Koilada-Consumer-Behaviourdocx/#question

https://www.coursehero.com/u/file/151724946/21020061-Dheeraj-Karun-Koilada-People-Managementdocx/#question

https://www.coursehero.com/u/file/151724514/21020061-Dheeraj-Karun-Koilada-Business-Research-Methodsdocx/#question

These are the uploads and my username is -rushronromm

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Course Hero It is about my documents on your site

Good day! I am requesting to remove my documents on your site for I posted a document accidentally. That documents includes the name of the people who owns and create the document which will be a very big problem if the document will spread. And I will be deactivating or may be deleting my course hero account for some important reasons. It happened May 30, 2022 at midnight. I was really hoping if you could remove all my documents from your site. Thank you!

here's the link to the profile.

tps://www.coursehero.com/profile/ChancellorRat1502/

Desired outcome: Please delete or remove all the documents posted on this account.tps://www.coursehero.com/profile/ChancellorRat1502/

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About Course Hero

Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.

Course Hero Customer Reviews Overview

Course Hero is an online learning platform that offers a vast library of study materials, including study guides, class notes, and practice exams. The platform is designed to help students succeed in their academic pursuits by providing them with the resources they need to excel in their coursework.

One of the most significant advantages of Course Hero is the breadth and depth of its study materials. The platform boasts a vast library of resources, with over 30 million study documents available to users. This means that students can find study materials for virtually any subject or course they are taking.

Another advantage of Course Hero is the platform's user-friendly interface. The website is easy to navigate, and users can quickly find the study materials they need. Additionally, the platform offers a range of tools and features that make studying more efficient and effective, such as flashcards, practice quizzes, and study guides.

Course Hero also offers a range of subscription plans to fit different budgets and needs. Students can choose from monthly, quarterly, or annual plans, and the platform offers a free trial period for new users.

Overall, Course Hero has received positive reviews from students and educators alike. Users praise the platform's vast library of study materials, user-friendly interface, and range of subscription plans. With its comprehensive resources and helpful tools, Course Hero is an excellent choice for students looking to succeed in their academic pursuits.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review Good day. I am complaining about my unpaid earnings as an online Tutor. was posted on Apr 11, 2024. The latest complaint account was banned was resolved on Mar 14, 2024. Course Hero has an average consumer rating of 4 stars from 1658 reviews. Course Hero has resolved 496 complaints.
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  1. Course Hero contacts

  2. Course Hero phone numbers
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    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
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    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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