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4.5 1656 Reviews

Course Hero Complaints Summary

496 Resolved
218 Unresolved
Our verdict: With a good resolution rate, Course Hero generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Course Hero reviews & complaints 740

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7:20 pm EDT
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Course Hero Not giving refund on time.

Coursehero just loves taking people's money that they keep sending the same email whenever you send them an email regarding a concern. I asked for a refund of $119 dollars and yet they cannot give me the full refund back just because there was an activity on my account. First of all, the information I unlocked was not useful at all, and this girl named Anna Sun, who knows if she's even real, she might be a robot who keeps sending the same email over and over said that she cannot give me the full refund, she can change it to one month plan, and give me a refund of 79.45, where is my refund, I am still getting the same email everytime I send them an email regarding my concern. If i knew coursehero would be like this, I would never give out my card infor to them. I need the refund as soon as possible for emergency issues, and yet it's been a whole day, and nothing has bee processed back into my account except taking my whole $119 dollars. PLEASE GIVE ME MY REFUND ASAP.

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10:18 am EDT
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Course Hero - Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication

uploaded the required number of documents, why don't I have Unlocks? Sine 3days i can't enter to my account with course hero app I can't use tutors question even to unlocks documents i can't what happened ? Also another problem I have paid for three months but last time I saw only zero unlocks documents left that impossible because i only unlocks 10...

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1:52 pm EDT

Course Hero Membership fee

I signed into coursehero thinking that it would show me the answer to that problem. I then put in my card number thinking it would charge me only the $9 for the membership per month instead of the annual rate. I was upset that I had to pay for everything up front and did not receive any of the answers or help that I needed! I am extremely unsatisfied.

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4:56 am EDT
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Course Hero Deduction from my account automatically from credit card - please refund

Automatic deduction of 39.95 $ had been processed from my credit card. why this transaction had been processed without consent of my knowledge. I dint shared any credit card details and deduction had been done without my knowledge. can you please let me know how come you know my credit card details and how come you have deducted the money without my permission. Please reverse the amount. My phone number is +91 [protected]

Date of incident - 07/10/2018 IST

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1:08 pm EDT
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Course Hero Payment

I recently subscribed September 29, 2018. But I really want my money back. I don't know why I was charged $119 when I was just selecting the ~$9 monthly option. I'm broke okay! Please give me my money back. I can pay for the only two unlocks that I did. I can even pay for the month. Here is my email: ma.[protected]@gmail.com

Even Chegg wasn't this bad. I swear, if I hadn't double-checked, I wouldn't have known about being charged for the year. I'm never using Course Hero again. And also a warning to everyone: carefully read everything. When Paypal showed $119, I thought it was just only showing how much money I had in my checking account (because I was thinking of only being charged ~$9 since you know... $119 is too much, like no way did it occur to me since I did have past experiences with Chegg). So I continued anyways. And I was wrong, wrong, wrong. Lesson learned. I'm so livid!

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Update by Ma Erika Guerrero
Sep 29, 2018 5:50 pm EDT

Also, I would like to add that the two documents that I unlocked were useless. I was hoping that the documents had extensive answers, but no. I could've just copied and pasted from the vSims itself, and that would've been a lot better than paying $119.

Update by Ma Erika Guerrero
Sep 29, 2018 2:01 pm EDT

My transaction ID: 3S717219H4707591R.

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9:00 pm EDT
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Course Hero False advertisement

As a first year college student, looking for study notes this seem to be a good educational site. I had viewed a couple different notes, mind you though you're only allowed to see the partial page, there was a pop up saying I reach my 3 page maximum for the month and brought up the subscription package. It was said that I would pay $9.95/per month for this particular subscription and I was all down for that because I needed help with some notes. After submitting payment, I was charged $119.40! On top of the subscription package being very misleading, the information wasn't even helpful! The information is inaccurate to say the least, and I've submitted for a refund and still have not gotten a response. This is complete fraud, and I will be reaching out to my bank.
Also, after having this issue I started reading review after review by other students that had/has this same situation. Do you not think you should change the wording in your advertisement?

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Ma Erika Guerrero
, US
Sep 29, 2018 10:02 pm EDT

Have they reached out to you yet? I'm freaking out cus the same thing happened to me (I've totally misread). And I'm wondering if I should wait for the company to respond or just request a refund through Paypal. This is such a mess. I just want my money back.

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8:20 am EDT
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Course Hero Subscription

I subscribed to this company. It was said that I would pay $9.95 usd per month. After I approved payment, I was charged $119.40 at one time on September 6th, 2018. I want a refund immediately and my subscription to be discontinued. I have not even used my account, and I cannot find anyone to talk to about this issue. I cannot even pay my rent on time this month because of this issue. $119.20 may not seem like a lot to most, but it is a lot when you are a college student trying to make ends meet. I thought course hero would help me study for my classes, but it has failed me greatly. Once more, I want and honestly need a refund immediately. Contact me at [protected]@yahoo.com or [protected]. Thank you.

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11:18 am EDT
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Course Hero Art 225 index 7749

I will like to get my refund back as soon as possible because I did not get the help I needed. I uploaded only two files on the website and signed up for the monthly bill payment only to be disappointed. I dont understand how this course hero works but I think it is not every question they give solution.but since I can't get the help I want, my money has to be refunded to me. Thanks!

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11:56 pm EDT

Course Hero I was charged for something I did not pay for

They charged me for 119 dollars when I did not even buy the service seriously I was just trying the account to see if it was worth buying and all of a sudden I find that I have been charged. Seriously yal should be ashamed this is ridiculous. I will file a complaint to the better business bureau if this is not resolved imediately. I am very serious I mean business.

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Update by Jacob Barnhill
Sep 12, 2018 11:57 pm EDT

My phone number is [protected].

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3:06 pm EDT
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Course Hero Course hero annual subscription scam

I noticed an unauthorized charge, disputed it with Paypal within 3 days. Paypal rejected the dispute, passed money to Course Hero, Course Hero locked me out of the account because of the dispute and out of spite even though they received the money.
Course Hero said the best they could do was promise not to charge again next year. But that for this year I am out $119.40 with no access to the coursehero.com website. Because I disputed the account.

Course Hero is not effective as a study guide and their financial and customer support policies are deplorable. Stay away, far away, do not give them your credit card or paypal information. They are a scam.

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10:13 pm EDT

Course Hero Refund

I purchased for the whole year it said 9.99 a month it did not say it was gonna charge me 119 alll together. I unlocked a page but its all blurry and I didnt use it. Can I get my whole refund. I sent u a picture of how it looked. I emailed them regarding if and they said they cant do a refund. As you can see the words u cant see them. How could I use that for homework.

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1:07 am EDT
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Course Hero False advertisement

Your advertisement for $9.60 a month during the initial sign up is extremely misleading. Also on the billing section of FAQ refunds, you guys put that "cancel subscription to avoid next MONTH's charge." That indicates that you guys charge monthly. Also, after unlocking a document, it was very inaccurate. Definitely not what I was looking for. I would like a refund please and for my account to be deleted afterwards or I will file a dispute with my bank. I'm very disappointed in your practices. I'm in the military where we are able to "blacklist" a company for fraud... If this does not resolved.. I will be forced to report the company so no one in the military will be allowed to use it.

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4:40 pm EDT

Course Hero Surcharge

Yesterday I subscribe to this company. It was said that I will pay $9.95 usd per month. After approve payment I was charge $119. I want my money back and want them to charge me as it was said $9.95 per month. This is ridiculous. They don't even have a contact support to discuss on this situation.
And when I try to send a message on request support on their website, this one too they are asking me to pay. On the section for support request it asked to fill up your request and after following you have to add your credit card as well.

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1:51 am EDT
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Course Hero Fake advertisement and limited unlock

I just subscribe to course hero today, 31 July 2018 after saw the advertisement said 9, 95 monthly charge for 1 year. after that I was charged 163 Aud (after converted from USD) straight away! I still wanna try for 1 month to wanna see how it works but it already charged 163 Aud, that insane! After that I tried to unlock some answer but still couldnt any answer and poor uploading answer, not even complete! and u have limited to unlock it, so greedy. I straight away unsubscribe it because I really dissappointed and pissed off. 163 dollar instantly for nothing. I already email to u guys to help reimburse my money, please watch ur advertisement and already so many people got trapped because ur advertisement! please email me straight away I wanna this problem solved asap, [protected]@gmail.com

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Update by Atma Yandiguna
Jul 31, 2018 1:52 am EDT

my id is sinn11

Resolved

They got really fast response team and help me out of this situation..I still will get half refund of it. thanks for the team for fast response and professional.

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9:42 am EDT

Course Hero Billing & refund request

Hello,

I am extremely dissatisfied by this company's website and services. I selected that I wanted the monthly membership which was an option. There was no plain and clear indication that the company would be debiting the full annual amount from my debit card-very upsetting and disappointing. Also, I entered my questions in the search engine hopeful that some good material would populate. A long list of options resulted with key words from my questions embedded within them. I clicked on 2 articles and read them fully and realized none of them had anything to do with what I was looking for. So of course on my assignment I received a failing grade because it was timed. So I was ployed into doing activity online because the website told me if found 'helpful articles" that would assist- this was false. And now a customer service representative is telling me that I cannot receive a full refund?! I am not happy whatsoever. And then on top of this, I am aware the phone lines do not reopen until normal business hours but the call prompt but it invites you to leave your information to request a call back. Well here is the funny thing about that option, after the recording there is no beep to start the message and no button to select so that you can leave you information for a call back request. Hmmmmmm *scratches head*. I am beyond livid and will be leaving a complaint with the BBB.

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7:47 am EDT
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Course Hero Money theft

27/07/2018 charged me $163 from my account I just joined for monthly subscription and charged me $163montly subcription cost only $54 then charged me $163. This is scam site please refund my money back I am going to report this issue to further. There is no way you can access any of the documents. When I try to open the site asking me to pay more money. Thief.

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3:10 am EDT
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Course Hero Money paid but no subscription in my account

While I was doing payment for subscription, payment error messages kept coming up for like three times, BUT THEN, I checked my bank statement and money was taken out Three times ! And still no subscription appeared in my account!
I contacted with my bank and they told me CourseHero needs to cancel the transactions otherwise I'll lose my money for nothing! I want my money back ASAP!

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9:19 pm EDT
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Course Hero Monthly subscription

Hello, I signed up for a membership on July 6th 2018, and I was charged the ENTIRE $119 for the year. From the website I was under the impressions that I would be charged $9.95 per month, eventually totally the $119. My summer course is only one month long, and this is an outrageous price to pay. My textbooks do not cost this much. This was unethical and frankly just rude. I would like a refund please, or you will be reported to the better business burrow for false advertisement. On top of that I will be sure to share on social media, other students, and everyone else NOT to sign up for your subscription.

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costadang
, US
Feb 10, 2019 5:41 pm EST
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The same thing happened to me as well, $199 gone. I need to get a refund. Is it possible to even get one?

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girl12347
, US
Jul 09, 2018 11:25 pm EDT
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omg! yes same thing just happened to me a few minutes ago! I called my bank and they said I have to wait 7-10 business days just to get my money back! the ENTIRE $119 is still pending! Coursehero you falsely advertised this!

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7:41 am EDT
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Course Hero False advertising

I created an account and selected a monthly plan of 9.95. This site charged my card for a truly subscription and not a monthly one. They do not have a customer service number on the site and no 24hr support for the site. I want my money back asap. I canceled the account as soon as I saw the receipt. I am filing a complaint with the BBB. I didn't not want a yearly subscription to this site and if they are going to charge yearly it is better for them to advertise as such.

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1:12 am EDT
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Course Hero Unauthorized credit card charges

I am very angry signing p with them an hour ago and coming to find me I am not being charged what I was supposed to be charged which is $9.95 but I was charged $119 and I want my money back immediately and this website shut down for false advertising! I am a college student just looking to get study help and for a long time I passed over their websites because I was unsure about pay for the help but comes to find out my intuition was right and I should of never signed up with them because now I have to go through the headache of getting my money back. How dare they lie to me and play with my money they do not know what I am going through.

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Course Hero Customer Reviews Overview

Course Hero is an online learning platform that offers a vast library of study materials, including study guides, class notes, and practice exams. The platform is designed to help students succeed in their academic pursuits by providing them with the resources they need to excel in their coursework.

One of the most significant advantages of Course Hero is the breadth and depth of its study materials. The platform boasts a vast library of resources, with over 30 million study documents available to users. This means that students can find study materials for virtually any subject or course they are taking.

Another advantage of Course Hero is the platform's user-friendly interface. The website is easy to navigate, and users can quickly find the study materials they need. Additionally, the platform offers a range of tools and features that make studying more efficient and effective, such as flashcards, practice quizzes, and study guides.

Course Hero also offers a range of subscription plans to fit different budgets and needs. Students can choose from monthly, quarterly, or annual plans, and the platform offers a free trial period for new users.

Overall, Course Hero has received positive reviews from students and educators alike. Users praise the platform's vast library of study materials, user-friendly interface, and range of subscription plans. With its comprehensive resources and helpful tools, Course Hero is an excellent choice for students looking to succeed in their academic pursuits.

Course Hero In-depth Review

Website Design and User Experience: The website design of Course Hero is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Course Selection and Content Quality: Course Hero offers a wide selection of courses across various subjects, ensuring that users can find the resources they need for their studies. The content quality is generally high, with comprehensive study materials, lecture notes, and practice exams available for most courses.

Pricing and Subscription Options: Course Hero offers flexible pricing and subscription options to cater to different user needs. Users can choose between monthly and annual subscriptions, with the option to cancel or upgrade at any time. The pricing is reasonable considering the vast amount of resources available.

Tutoring and Academic Support: Course Hero provides tutoring and academic support through its platform. Users can connect with tutors for one-on-one assistance or join study groups to collaborate with peers. The tutors are knowledgeable and helpful, providing valuable guidance and clarification.

User Reviews and Ratings: Course Hero has a robust user review and rating system, allowing users to share their experiences and provide feedback on the resources they have used. This feature helps users make informed decisions about which materials to access and ensures transparency and accountability.

Customer Service and Support: The customer service and support provided by Course Hero are commendable. The support team is responsive and helpful, addressing user queries and concerns promptly. The website also offers a comprehensive FAQ section and user guides for self-help.

Accessibility and Mobile Compatibility: Course Hero is accessible and compatible with various devices, including desktops, laptops, tablets, and smartphones. The website is optimized for mobile viewing, allowing users to access their study materials on the go, enhancing convenience and flexibility.

Privacy and Security Measures: Course Hero prioritizes user privacy and implements robust security measures to protect user data. The website uses encryption technology to safeguard personal information and ensures secure transactions. Users can trust that their data is handled with utmost confidentiality.

Refund and Cancellation Policies: Course Hero has clear and transparent refund and cancellation policies. Users can cancel their subscription at any time, and if eligible, receive a refund based on the unused portion of their subscription. The policies are fair and user-friendly.

Additional Features and Resources: In addition to the extensive course materials, Course Hero offers various additional features and resources. These include flashcards, study guides, and access to a vast library of textbooks. These resources enhance the learning experience and provide comprehensive support for students.

How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

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