Course Hero
reviews and complaints

Hello,
My name is Kywandia Sims. I really do not have an compliant, but a request. I am asking for removal of my documents off course hero. The college attend informed me that I can stay enroll if all my documents are deleted. I really want to stay in school, and I am so close to achieving my degree. If you help me out this once, it will never happen again in the future.
The email I was using for this account was kywandia.[protected]@yahoo.com

I was informed that I would be paying $9.95 monthly for a yearly subscription but I was fully charged the total of $119 at once. I am not able to access any of the information I paid for and there is no where on the site where it shows I can cancel my subscription even though they say it is. I am a college student and I am not able to afford the full $119 and that is why I was pulled in by thinking I was only going to have to pay $9.95 a month.

It has come to my attention that the website has Teacher's Edition materials from the Collections Textbook. The document has both the questions AND the answers for material that should ONLY be available in the teacher's edition.

If such material is posted and students are doing homework for instance, then they can just easily copy it!

I am sure that HMH prohibits the distribution of such answers on the internet. We are just making it easier for students to cheat.

That is a sample of what I'm talking about.

https://www.coursehero.com/file/25713199/Book-17-21-22-23-Questions-answersdocx/

It's written that they charge 9.95 a month for 12 month subscription and but they charged me $119.40 at once on February 11 2019. You're showing that you will take it $9.95 monthly and then charging $119.00 suddenly. I only opened one file and it was also not like they described. If I knew that they are charging 12 months at once, I wouldn't buy it. I'm a student and this is too much for me. You can take the one month and refund the 11 months! I want to cancel my subscription and want my money back please.

I am a student and I needed help to my homework thats why I purchased a subscription to coursehero thinking that I would be charged 9$ a month, instead I was billed $119. I am a student and can't afford something that is not very useful at all. I sent in an email right after I realized how little use it would be and asked for a refund. The date that I purchased the subscription was Feb 10, 2019 at 2:57:52 PM.

I am a student and I needed help to my homework thats why I purchased a subscription to coursehero thinking that I would be debited only $9/month but I was billed annually and I do not really need coursehero that much. I really need my money back and $119 is big amount of money for me. The date of the purchase was Feb. 4, 2019 and I only opened one document and I wasn't not as it was described and I really wasn't able to find what I was looking for. I would like a refund because I really need that money. Hopefully, you can give me a full refund.

My account name is: Don Felix Boado

It's written that they charge 9.95 a month for 12 month subscription and but they charged me $119.40 at once on February 2nd 2019. You're showing that you will take it $9.95 monthly and then charging $119.00 suddenly. I only opened one file and it was also not like they described. If I knew that they are charging 12 months at once, I wouldn't buy it. I'm a student and this is too much for me. You can take the one month and refund the 11 months! I want to cancel my subscription and want my money back please.

Confirmation number: [protected]

user name: pelinuyan95

I kept getting billed $59.85 every 3 months even after reverting to a free account. And this still happened even though I already deleted my credit card from my account. I barely used my account. Even though I was being charged for a Premier account, I only had basic privileges. Even after telling them, they only gave me a refund for 1 out of the 4 times I got billed through out the year...

Don't use Course Hero, all the files are outdated and tutors are unhelpful. Customer Service people are useless. Don't email them. Call them. Let me know if you sue them. They should be reported to the BBB.

My point is you better just stick with Chegg.

They indicated that they charge 9.95 a month for 12 month subscription and I noticed they charge me $119.40 and I think that wrong when you showing $9.95 and in the fine print there no word that they will charge you $119.00 to your account. If it was like this I wouldn't never purchase it. I will like my money back due to they are selling false advertisement.

I thought the $9 will be billed monthly, but I was billed yearly.
I viewed one file but it isn't the correct document. It was not as described. I was looking to get an answer but it didn't have an answer despite showing an unlock to get answer.

I only viewed that, per some users who have experienced this, there is a "one time exception to policy" to get a refund. Please I beg of you I need that refund so bad. I didn't even get the answers I needed. I do not have the money for this full prescription, I need my money back please .

Confirmation No. $[protected]
Item Purchased Subscription
Membership 3 Months
Purchase Date Oct 9th, 2018
Renewal Date Apr 9th, 2019
Renewal Amount $59.85

When I bought the 3month membership I was not aware that you will automatically charge me after every 3 months for membership renewal.
I don't need the membership anymore and I cannot afford it either.
The charge is still in Pending status so could you please put a stop on the charge?

Many thanks,

[protected]@gmail.com

Dear all,

I signed for a 1 month subscription for u$39.95 with coursehero. From december 3rd 2018 to january 3rd 2019. To my surprise, coursehero just renewed my account without allowing me the chance to cancel today. It is ridiculous. Coursehero makes charges in advanced.

I just contacted coursehero via email because I could not find a chat service as other tutoring services like chegg has.

If you can help me, I will deeply appreciate it. My email is [protected]@ans. Edu. Ni

Client Name: hlw44
Date of Incident: 12/26/18
I signed up for a monthly subscription in October but thought I canceled it because I couldn't find any sources I needed or wanted. I would like to request a refund for this past payment occurring 12/26/18 because I do not wish to use Course Hero and I will not use it for the following month. My current membership now expires on 1/26/19 but I don't want to use it, and I would like to be refunded the $39.95.
Confirmation Number: $[protected]

I signed up for 1 time 3 month subscription in Dec 2017, and course hero keeps removing money from my account. My account was canceled, also canceled through google pay and have had to change my debit card 2 times and keep getting charged every three months. It shows course hero was canceled and my account has been closed. I have to keep disputing charges.

I am a student very hard pressed to meet my dail expenses and it came as a shock that USD 39.95 was debited from my thomas cook card nuber 554588******4637 withourt seeking any prior confirmation from me on mail or phone call.

Request you to please refund this amount I will be hjighly obluged.

Tranacotion details : please find attached.
Ref. No. [protected]

11/27/18

Paid for a month subscription ($40) so that I could view answers to help with homework. It gave me access to only 1 question then told me if I wanted access to more, I'd have to rate new incoming materials on their helpfulness. If that weren't bad enough, they only had 1 document available to rate, so I couldn't have gotten the 5 necessary reviews to unlock another question. I was supposed to get "immediate access to the largest (and best) collection of online learning resources - guaranteed, " which clearly is not what I got. It keeps insisting I need to gain a "free unlock" when, as before mentioned, I had already paid $40 for access. Attempting to get a refund, but after several attempts, the site will not load the "Email Us" section for me to actually contact the company.

I had signed up for the service in January 2018, and after about a month or so I paused the reoccurring bill. This morning at 4 AM I had received an email saying that my account had been reactivated and charged without my approval/concent. I was charge for the 39.95 without hesitation. I have contacted my credit card company to deny the charge as well as reach out to Course Hero. If someone is reading this do not delete your account, because they will use that as an excuse so that they can charge you. I want my full refund back as this was an unauthorized transaction that did not have my approval what so ever. Also, with my subscription being paused, nowhere in the details does it provide to the consumer how long the pause is valid for. This service is trash and takes advantage of those who don't know what they are getting into.

They tricked me by providing the answers to my first two homework and quizzes but nothing after that. I have been emailing and trying to ask questions about what I paid for but the website doesn't provide a phone number or email address. I would like a refund of my payment but I see others that show that they will not respond or provide a refund. Biggest scam ever as I have to get answers submitted and they are not delivering what they promised. They don't have a honor code so they should stop showing that on the website.

I paid via Credit Card for subscription 23rd Oct 2018 have used daily and then today I am unable to access any of the web sites I have paid for I month in advance $56.34 was charged to my card after it was supposed to be $39.95 for the month I didn't mind payng the extra as it was helpful with my tafe course but was alot of money to pay out for a student and now I have ot got access to my account or their web page I would like a full refund please as this is just awful for me thanks Regards Andrea

Dear ComolaintBoard,

I was a member of Coursehero last year, and my membership ended in October this year, 2018. I did not want to renew my membership for 2019 because I graduate in a month, so I did not pay to renew it.

However, I did not know the card information is still in the account, and Coursehero automatically withdrew money from it without my consent. The unwanted charge happened today October 25th, 2018.

I haven't used any source from them since my membership ended this year, so I want a full refund for this unwanted renewal. I they would process a full refund so that I would not have to file a further complaint.

Thank you!
Anna (email: [protected]@gmail.com)