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4.5 1656 Reviews

Course Hero Complaints Summary

496 Resolved
218 Unresolved
Our verdict: With a good resolution rate, Course Hero generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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6:59 am EST

Course Hero Material posted

It has come to my attention that the website has Teacher's Edition materials from the Collections Textbook. The document has both the questions AND the answers for material that should ONLY be available in the teacher's edition.

If such material is posted and students are doing homework for instance, then they can just easily copy it!

I am sure that HMH prohibits the distribution of such answers on the internet. We are just making it easier for students to cheat.

That is a sample of what I'm talking about.

https://www.coursehero.com/file/25713199/Book-17-21-22-23-Questions-answersdocx/

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11:09 am EST

Course Hero Refund

It's written that they charge 9.95 a month for 12 month subscription and but they charged me $119.40 at once on February 11 2019. You're showing that you will take it $9.95 monthly and then charging $119.00 suddenly. I only opened one file and it was also not like they described. If I knew that they are charging 12 months at once, I wouldn't buy it. I'm a student and this is too much for me. You can take the one month and refund the 11 months! I want to cancel my subscription and want my money back please.

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5:48 pm EST
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Course Hero $119 scam

I am a student and I needed help to my homework thats why I purchased a subscription to coursehero thinking that I would be charged 9$ a month, instead I was billed $119. I am a student and can't afford something that is not very useful at all. I sent in an email right after I realized how little use it would be and asked for a refund. The date that I purchased the subscription was Feb 10, 2019 at 2:57:52 PM.

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lexih20
, US
Feb 24, 2019 9:06 pm EST

Did you ever receive a refund?

A
A
Arath Flores
, US
Feb 11, 2019 11:07 am EST

same!

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1:24 am EST
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Course Hero In need of a refund

I am a student and I needed help to my homework thats why I purchased a subscription to coursehero thinking that I would be debited only $9/month but I was billed annually and I do not really need coursehero that much. I really need my money back and $119 is big amount of money for me. The date of the purchase was Feb. 4, 2019 and I only opened one document and I wasn't not as it was described and I really wasn't able to find what I was looking for. I would like a refund because I really need that money. Hopefully, you can give me a full refund.

My account name is: Don Felix Boado

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6:24 pm EST
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Course Hero Unethical behaviour

It's written that they charge 9.95 a month for 12 month subscription and but they charged me $119.40 at once on February 2nd 2019. You're showing that you will take it $9.95 monthly and then charging $119.00 suddenly. I only opened one file and it was also not like they described. If I knew that they are charging 12 months at once, I wouldn't buy it. I'm a student and this is too much for me. You can take the one month and refund the 11 months! I want to cancel my subscription and want my money back please.

Confirmation number: [protected]

user name: pelinuyan95

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6:07 pm EST
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Course Hero Unauthorized credit card charges

I kept getting billed $59.85 every 3 months even after reverting to a free account. And this still happened even though I already deleted my credit card from my account. I barely used my account. Even though I was being charged for a Premier account, I only had basic privileges. Even after telling them, they only gave me a refund for 1 out of the 4 times I got billed through out the year...

Don't use Course Hero, all the files are outdated and tutors are unhelpful. Customer Service people are useless. Don't email them. Call them. Let me know if you sue them. They should be reported to the BBB.

My point is you better just stick with Chegg.

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8:57 pm EST
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Course Hero False advertisement

They indicated that they charge 9.95 a month for 12 month subscription and I noticed they charge me $119.40 and I think that wrong when you showing $9.95 and in the fine print there no word that they will charge you $119.00 to your account. If it was like this I wouldn't never purchase it. I will like my money back due to they are selling false advertisement.

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11:23 am EST
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Course Hero Payment problem

I thought the $9 will be billed monthly, but I was billed yearly.
I viewed one file but it isn't the correct document. It was not as described. I was looking to get an answer but it didn't have an answer despite showing an unlock to get answer.

I only viewed that, per some users who have experienced this, there is a "one time exception to policy" to get a refund. Please I beg of you I need that refund so bad. I didn't even get the answers I needed. I do not have the money for this full prescription, I need my money back please .

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Update by pklose
Jan 12, 2019 11:37 am EST

Hello, I signed up for a membership on January 12th 2019, and I was charged the ENTIRE $119 for the year. From the website I was under the impressions that I would be charged $9.95 per month, eventually totally the $119. My winter course is only one month long, and this is an outrageous price to pay. My textbooks do not cost this much. This was unethical and frankly just rude. I would like a refund please, or you will be reported to the better business burrow for false advertisement. On top of that I will be sure to share on social media, other students, and everyone else NOT to sign up for your subscription.

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7:12 am EST
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Course Hero Recurring membership

Confirmation No. $[protected]
Item Purchased Subscription
Membership 3 Months
Purchase Date Oct 9th, 2018
Renewal Date Apr 9th, 2019
Renewal Amount $59.85

When I bought the 3month membership I was not aware that you will automatically charge me after every 3 months for membership renewal.
I don't need the membership anymore and I cannot afford it either.
The charge is still in Pending status so could you please put a stop on the charge?

Many thanks,

[protected]@gmail.com

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9:01 am EST

Course Hero Billing

Dear all,

I signed for a 1 month subscription for u$39.95 with coursehero. From december 3rd 2018 to january 3rd 2019. To my surprise, coursehero just renewed my account without allowing me the chance to cancel today. It is ridiculous. Coursehero makes charges in advanced.

I just contacted coursehero via email because I could not find a chat service as other tutoring services like chegg has.

If you can help me, I will deeply appreciate it. My email is [protected]@ans. Edu. Ni

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2:06 pm EST

Course Hero Unauthorized credit card charges

Client Name: hlw44
Date of Incident: 12/26/18
I signed up for a monthly subscription in October but thought I canceled it because I couldn't find any sources I needed or wanted. I would like to request a refund for this past payment occurring 12/26/18 because I do not wish to use Course Hero and I will not use it for the following month. My current membership now expires on 1/26/19 but I don't want to use it, and I would like to be refunded the $39.95.
Confirmation Number: $[protected]

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9:35 am EST

Course Hero Course hero removing money from my account.

I signed up for 1 time 3 month subscription in Dec 2017, and course hero keeps removing money from my account. My account was canceled, also canceled through google pay and have had to change my debit card 2 times and keep getting charged every three months. It shows course hero was canceled and my account has been closed. I have to keep disputing charges.

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10:28 pm EST

Course Hero False theft/ scam

I am a student very hard pressed to meet my dail expenses and it came as a shock that USD 39.95 was debited from my thomas cook card nuber 554588******4637 withourt seeking any prior confirmation from me on mail or phone call.

Request you to please refund this amount I will be hjighly obluged.

Tranacotion details : please find attached.
Ref. No. [protected]

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9:40 am EST
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Course Hero Scam/false advertising

11/27/18

Paid for a month subscription ($40) so that I could view answers to help with homework. It gave me access to only 1 question then told me if I wanted access to more, I'd have to rate new incoming materials on their helpfulness. If that weren't bad enough, they only had 1 document available to rate, so I couldn't have gotten the 5 necessary reviews to unlock another question. I was supposed to get "immediate access to the largest (and best) collection of online learning resources - guaranteed, " which clearly is not what I got. It keeps insisting I need to gain a "free unlock" when, as before mentioned, I had already paid $40 for access. Attempting to get a refund, but after several attempts, the site will not load the "Email Us" section for me to actually contact the company.

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1:06 pm EST
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Course Hero Unauthorized credit card charge

I had signed up for the service in January 2018, and after about a month or so I paused the reoccurring bill. This morning at 4 AM I had received an email saying that my account had been reactivated and charged without my approval/concent. I was charge for the 39.95 without hesitation. I have contacted my credit card company to deny the charge as well as reach out to Course Hero. If someone is reading this do not delete your account, because they will use that as an excuse so that they can charge you. I want my full refund back as this was an unauthorized transaction that did not have my approval what so ever. Also, with my subscription being paused, nowhere in the details does it provide to the consumer how long the pause is valid for. This service is trash and takes advantage of those who don't know what they are getting into.

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8:35 pm EST
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Course Hero Homework and quiz answers

They tricked me by providing the answers to my first two homework and quizzes but nothing after that. I have been emailing and trying to ask questions about what I paid for but the website doesn't provide a phone number or email address. I would like a refund of my payment but I see others that show that they will not respond or provide a refund. Biggest scam ever as I have to get answers submitted and they are not delivering what they promised. They don't have a honor code so they should stop showing that on the website.

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1:13 am EDT
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Course Hero Homework help provided by course hero

I paid via Credit Card for subscription 23rd Oct 2018 have used daily and then today I am unable to access any of the web sites I have paid for I month in advance $56.34 was charged to my card after it was supposed to be $39.95 for the month I didn't mind payng the extra as it was helpful with my tafe course but was alot of money to pay out for a student and now I have ot got access to my account or their web page I would like a full refund please as this is just awful for me thanks Regards Andrea

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7:55 pm EDT
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Course Hero Unauthorized credit card charged

Dear ComolaintBoard,

I was a member of Coursehero last year, and my membership ended in October this year, 2018. I did not want to renew my membership for 2019 because I graduate in a month, so I did not pay to renew it.

However, I did not know the card information is still in the account, and Coursehero automatically withdrew money from it without my consent. The unwanted charge happened today October 25th, 2018.

I haven't used any source from them since my membership ended this year, so I want a full refund for this unwanted renewal. I they would process a full refund so that I would not have to file a further complaint.

Thank you!
Anna (email: [protected]@gmail.com)

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1:49 am EDT
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Course Hero $119.40 refund / no refund yet

October 25, 2018

I thought the $9 will be billed monthly, but I was billed yearly.

I viewed one file but it isn't the correct document. It was not as described. I was looking to get an answer but it didn't have an answer despite showing an unlock to get answer.

I only viewed that, per some users who have experienced this, there is a "one time exception to policy" to get a refund. Please I beg of you I need that refund so bad. I didn't even get the answers I needed.

Please give refund asap

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Rethaa.
, US
Nov 10, 2018 11:47 am EST

The exact same thing happened to me it's been weeks now and still haven't got any refund. They are not responding to my emails either.

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12:59 am EDT
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Course Hero Refund not received

have been emailing them since sunday and they say "within 24 hours, our agents will get back to you." lol what rubbish is this, until now, there isnt a single reply from any agents. al i ask for is just a refund, is it that bad just to refund? and please, just upload some useful documents please. and please give me my refund asap. and stop scamming other people.

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Course Hero Customer Reviews Overview

Course Hero is an online learning platform that offers a vast library of study materials, including study guides, class notes, and practice exams. The platform is designed to help students succeed in their academic pursuits by providing them with the resources they need to excel in their coursework.

One of the most significant advantages of Course Hero is the breadth and depth of its study materials. The platform boasts a vast library of resources, with over 30 million study documents available to users. This means that students can find study materials for virtually any subject or course they are taking.

Another advantage of Course Hero is the platform's user-friendly interface. The website is easy to navigate, and users can quickly find the study materials they need. Additionally, the platform offers a range of tools and features that make studying more efficient and effective, such as flashcards, practice quizzes, and study guides.

Course Hero also offers a range of subscription plans to fit different budgets and needs. Students can choose from monthly, quarterly, or annual plans, and the platform offers a free trial period for new users.

Overall, Course Hero has received positive reviews from students and educators alike. Users praise the platform's vast library of study materials, user-friendly interface, and range of subscription plans. With its comprehensive resources and helpful tools, Course Hero is an excellent choice for students looking to succeed in their academic pursuits.

Course Hero In-depth Review

Website Design and User Experience: The website design of Course Hero is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Course Selection and Content Quality: Course Hero offers a wide selection of courses across various subjects, ensuring that users can find the resources they need for their studies. The content quality is generally high, with comprehensive study materials, lecture notes, and practice exams available for most courses.

Pricing and Subscription Options: Course Hero offers flexible pricing and subscription options to cater to different user needs. Users can choose between monthly and annual subscriptions, with the option to cancel or upgrade at any time. The pricing is reasonable considering the vast amount of resources available.

Tutoring and Academic Support: Course Hero provides tutoring and academic support through its platform. Users can connect with tutors for one-on-one assistance or join study groups to collaborate with peers. The tutors are knowledgeable and helpful, providing valuable guidance and clarification.

User Reviews and Ratings: Course Hero has a robust user review and rating system, allowing users to share their experiences and provide feedback on the resources they have used. This feature helps users make informed decisions about which materials to access and ensures transparency and accountability.

Customer Service and Support: The customer service and support provided by Course Hero are commendable. The support team is responsive and helpful, addressing user queries and concerns promptly. The website also offers a comprehensive FAQ section and user guides for self-help.

Accessibility and Mobile Compatibility: Course Hero is accessible and compatible with various devices, including desktops, laptops, tablets, and smartphones. The website is optimized for mobile viewing, allowing users to access their study materials on the go, enhancing convenience and flexibility.

Privacy and Security Measures: Course Hero prioritizes user privacy and implements robust security measures to protect user data. The website uses encryption technology to safeguard personal information and ensures secure transactions. Users can trust that their data is handled with utmost confidentiality.

Refund and Cancellation Policies: Course Hero has clear and transparent refund and cancellation policies. Users can cancel their subscription at any time, and if eligible, receive a refund based on the unused portion of their subscription. The policies are fair and user-friendly.

Additional Features and Resources: In addition to the extensive course materials, Course Hero offers various additional features and resources. These include flashcards, study guides, and access to a vast library of textbooks. These resources enhance the learning experience and provide comprehensive support for students.

How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

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