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4.5 1656 Reviews

Course Hero Complaints Summary

496 Resolved
218 Unresolved
Our verdict: With a good resolution rate, Course Hero generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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11:02 pm EST
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Course Hero My uploads

I mistakenly uploaded all my files that are all wrong. All of them need to be removed or deleted as soon as possible because they show confidential information. I did not know that Course Hero always safe all the uploads even if you deactivate your account. Could anyone let me know if they need additional info about my account to get an access. Please and thank you in advance!

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7:39 pm EDT
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Course Hero Unauthorized charges

I paid for the $9.95 a month and was charged 119 dollars, the advertisement was very misleading and I was under the impression I would be paying month by month, not for the full year. I graduate in May and that is a complete waste of money for those months I won't be in school. I would like a refund for the months I will not be using this service. Thank you.

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4:53 am EDT
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Course Hero - Unable to reactivate my account

I deactivated my account accidentally, now my questions that I uploaded before are still up even though my account has been deactivated. I wanted to access my account to take down those unnecessary questions. below are the details regarding my account username: PrivateScorpionMaster1198 e-mail : [protected]@yahoo.com the course title that i wanted to delete is 'LAW 110'. Thank you.

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1:01 pm EDT
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Course Hero Subscription and lack of customer service

I accidentally downloaded a document that I did not want made public. Course hero has refused to take it down and gave me a run around instead.
Then...after cancellation of my membership, I was charged 119 dollars. That's a pretty good chin o of money for something I don't use and has been cancelled. My credit card company suggested I try and sort this out with you guys, so I am. But the lack of customer service I've received leads me to believe I won't get far.
You can't get rid of an upload, then charge an account I cancelled months ago?

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6:54 am EDT
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Course Hero Illegal upload of material; breach of privacy

Report Cards, research papers, and academic requirements were illegally uploaded on Coursehero. Most likely, the user ConstableMonkey3665 must have uploaded some random files from a computer to get access to one particular file.

The mentioned academic papers do not have permission to be uploaded on this platform because this does not follow the school's data privacy policies. Hence, please remove the files now. Just remove the files. What we're after here is to protect the privacy of the concerned people.

Please respond to this email: [protected]@gmail.com

Thank you!

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6:34 am EDT
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Course Hero Removal of documentrs

Below is the e-mail that i have send to course hero since from monday and till to date the documenst are still on the system
LettahS
Oct 14, 03:54 PDT
Good Day
Please kindly assist by deleting below profile and assignment as I have uploaded it by mistake, I wanted to upload unisa once, I have tried so many times to remove it but did not allow me. I f we can as remove her ID number I will really appreciate so much. I have acknowledge the damage that I cause to my fellow colleague and I really apologies as I can't even concentrate at work for the pain I caused in her life. Please action it as in immedilatly and I have tried to call the call centre number and I saw the number start with 888
Reason for removal: I have uploaded pinkie Ndaba documents by error as I wanted to load the unisa ones
URL links of documents: https://www.coursehero.com/file/42510875/9507211045088-PINKIE-NDABA-119997doc/

The e-mail came from LettahS@hollard.co.za and by alternative e-mail is [protected]@gmail.com
Please I will really appreciate if it can be removed as soon as possible, please remove all documents noted masifunde as they are suing me as we speak and I and given only 3 days. Thanks

Regards,
Lettah Sithole.
Client Services Consultant | Insure Hub | South Africa
T: [protected] | F: | E: [protected]@hollard.co.za | W: www.hollard.co.za

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11:49 pm EDT
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Course Hero Refund

Hi Im Marwilliam O Moral. I want to cancel the subcription and have refund on my account. I didnt expect the charge to be 120 dollar. Since it was clear that charges will happen every month. Im worried about the money because the email i registered in wasnt valid. Im asking for a favor, if u could only do something to refund the money i paid. Pls it wasnt my money, it was my parents card i used to registered in. They also did expect the same thing to happen. We are confused on why it happened. Im just looking for a resources and decided to get the annual plan bec it would cost mo 10 dollar only per month in a year i didnt know that u would charged the twetve month in one payment. It wasnt a good negotiation technique tho, i dont want to tell it this way but ur fooling us in that way. I dont call it a scam but pls i just want to have my money back, my parents money. They worked hard for it, i dont want that to put into wastr. Pls reach me through my gmail [protected]@gmail.com

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8:34 am EDT
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Course Hero Deceiving amount to be paid

Your Receipt
Confirmation No. [protected]
Item Purchased Subscription
Membership 12 Months
Purchase Date October 2nd, 2019
Renewal Date October 2nd, 2020
Renewal Amount $119.40
Name roshan hassanin hassanin
Payment Type MasterCard
Last 4 Digits 8704
Card Exp. Date 01/2023
Billing Zip
Amount Paid $119.40

After searching for academic websites that are finding certain solutions for academic mathematical examples, I found that your web site was one among the cheapest websites as it was offering an amount of 9.95 dollar to be deducted each month. Afterwards. after i filled in all my card details, it deducted an amount of 119 dollars in advance.Needless to say that it was not mentioned that the website will deduct the whole amount in advance, and the information provided via the terms of payment is away deceiving for the clients as it deducted the whole amount without neither providing me with the correct amount to be deducted, nor does it gave an opportunity to provide me with criteria, or terms of payment ''as I was planning to have only 3month membership. what i really need right now is to completely refund my amount as iam not planning to deal with such a deceiving website.Besides, I was not planning to pay neither this amount, not for this duration. Thanks to refund my amount urgently as the amount deducted has made me in serious trouble.

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6:58 am EDT

Course Hero Course hero / removal confidential document

Hi, I already request a ticket and emailed the course Hero to remove my confidential document. The document came from a hard drive which was stolen in my hotel in Kampala early this year . All the document were uploaded by Murang'a Institute of Technology in the Business section. After 2 days there are no response not even a email acknowledging that I requested the documents to be remove. I hope course hero can delete those documents as soon as possible. I raise a ticket under my email alain.[protected]@communities.wa.edu.au

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Update by Alain Mt
Sep 03, 2019 8:13 pm EDT

course hero already removed the file. Problem solved. Many thanks to course hero!

Update by Alain Mt
Sep 03, 2019 7:01 am EDT

Correction about the email

Hi, I already request a ticket and emailed the course Hero to remove my confidential document. The document came from a hard drive which was stolen in my hotel in Kampala early this year . All the document were uploaded by Murang'a Institute of Technology in the Business section. After 2 days there are no response not even a email acknowledging that I requested the documents to be remove. I hope course hero can delete those documents as soon as possible. I raise a ticket under my email alain.tchimbere@communities.wa.gov.au

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11:06 pm EDT
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Course Hero Subscription

In June of 2019 I signed up for course hero thinking it would only be 9.99 a month. After I signed up I received a notification on my phone that stated I was charged 119.00. I immediately froze my card. I work for the financial institution that I froze the card with and as a courtesy they automatically disputed the charge, When I contacted course hero customer service the representative had a manager message me named Vincent. Vincent stayed that I would have to send the letter stating that the dispute was no longer active. I sent that the next day. Then, I was told I had to speak with pay pal because pay pal filed a dispute. Pay pal filed the dispute because my bank contacted them. I spoke with a representative at pay pal and he stated that because they ruled in favor of course hero that course hero could refund me the money no problem. It was no longer up to pay pal because all power had been handed back to course hero. I emailed the documentation 4 times to Vincent. I have not received a refund and also not one email back to make things right. I will never recommend this company. The advertisement is not clear and should be. I worked with every request that was asked of me and still did not receive a refund,

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1:01 am EDT

Course Hero In need of a refund; confusing advertising

Date of incident: Friday, May 31st, 2019
Paypal information provided in a photo
Paypal transaction ID: 5DV9187821475244N

account email: [protected]@yahoo.com

I'm in need of a refund from the annual membership from course hero... I was under the impression that I would be billed $9.95 a month for an annual membership, however I was charged $119.40 for the entire membership all at once.

I went into the refund section to attempt to contact staff, but I was only given the option of submitting a ticket through their website. I thought it was alright, since they said they would reply within 1 day of receiving it.

I didn't receive an auto-reply email telling me that they received my ticket, so I'm getting pretty worried that I'll be past the deadline to ask for a refund.

Please contact me because I really do not know what to do...

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RheRhe
, US
Jun 06, 2019 4:43 pm EDT

I did the same thing you have to call the customer support number. As long as you didn't use more than one unlock, you'll get a refund. You have to talk to someone though.

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12:00 am EDT

Course Hero Unauthorized credit card charges

It is currently 10:52pm I subscribed to course hero about 30-45 minutes ago for the 9.95 monthly fee which I was fine with because it was affordable I was charge $119 instead which is no where near close to what I thought I was signing up for and I would like a refund the date I subscribed was 5/1/19 I tried to cancel but there is no way to do that without getting my refund I am furious because in bold print there is $9.95 monthly and does say your going to pay $119 total until after you submit your payment I feel like it is a scam and an insult for this to happen and this is very misleading and is not what I signed up for... I would just simply like a refund back

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RheRhe
, US
Jun 06, 2019 4:44 pm EDT

Call the customer support number. They'll issue a refund as long as you didn't use more than one unlock on your account.

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3:20 pm EDT
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Course Hero Unacceptable money deducted from account

Hello, i'm really sad when I noticed my money in my account was deducted by course hero. I taught it was free for trial but it is already deduct my money the next day (30th/4/2019) for annually cost about $119.40 where its actually to much and I didn't expect it at all. I shocked even until now I can/t sleep because of this unexpected incident. For your information, I actually register for this course hero on 28th /04/2019 and today I just check the balance in my account its stated that it was deducted because of sales debit. I open my email and what I saw is the receipt of transaction of this subscription to this course hero. Surely I don't use at all this account. I take the fast action, I already deactivated my account. Now I can't to log in back into the account because I need to request refund as I google how to refund back the money from course hero, its stated that I have to log in to the account and request refund at account setting. So how can I do right now. Can you please help me refund back my money as soon as possible. I wanna that money to pay my studies fees. Please help me. I need to use the money to pay all my fees in university. I actually don't know about the fees of subscription of this course hero at first. I just fill in the form given and also I put my card number. Surely I don't know about the deduction that it can make. Help me please. I'm begging you to help me refund back my money. Do contact me as follows for any inquiries and further information. :

Email : i. [protected]@gmail.com

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8:25 am EDT

Course Hero Unethical behavior, scam, ripoff, false advertisement

Course hero advertised that you will be paying $9.95 a month, but instead they charge you $119 dollars instead and don't even have a proper way for users to contact them. Made multiple attempts to get in touch with a representative to get a full refund, but instead get a bot that offers a partial refund. Had the subscription for an hour and it did not have the information I was looking for. As a college student this waste of money and plain highway robbery.

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RheRhe
, US
Jun 06, 2019 5:26 pm EDT

Call the customer support number a representative will help you. I got in touch with someone and was issued a refund.

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2:40 pm EDT

Course Hero Course hero refund request/ tricky operations

Course hero advertises monthly subscriptions such as the 9.95/ month, but instead they take out the full 119.00 from your bank account. If I would have known that I would have never signed up for a subscription. It's extremely disappointing and misleading to the indivuals who are trying to receive help only to be tricked. The one document I clicked on barely help and as a college student the full subscription was too much to pay for. I wish they cared a lot more about there customers and update their refund polices to something that works out for everyone. Even if I cant get a full refund back, something is better than nothing. Anyhow I will never use them again and will contiune to advise others to never try their website subscriptions. I really would greatly appreciate it if I could get some kind of refund. Date of incident 4/17/2019

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11:36 am EDT

Course Hero Wrongful charge

Confused as to why i'm being charged for a second or third month of coursehero when I cancelled my subscription the first month? Deleted this subscription and account because I didnt have sufficient funds to do pay again. Not happy at all with this type of service. You guys have now overdrafted my bank account. I'm upset, angry and disappointed with this kind of service. Not something I thought I would have to stress about being a college student. Thanks, coursehero!

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8:42 pm EDT

Course Hero Membership charge

I subscribed to get answers for an assignment, which I realized after subscribing weren't what I was looking for. I thought I wasn't being charged since I had a free trial, or at least being charged $10 for the first month, but I was charged over $100 which I cannot afford due to consistent financial problems. I'm requesting a refund because I was never told I would be getting charged money I simply don't have.

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9:12 pm EDT
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Course Hero Removal confidential document

Hi, I already request a ticket and emailed the course zero to remove my confidential document from my account. that document I wrongly uploaded. After 2 days there are no response. The document is very confidential. I hope course hero can delete or remove my document as soon as possible. I aslo cannot check the ticket status. I raise a ticket under my email [protected]@gmail.com.

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Update by Mohd Taufiq Mohd Nor
Mar 15, 2019 5:49 pm EDT

Course hero already removed the file. Problem solved. Many thanks to course hero!

Resolved

Course hero already removed the document! Thanks course hero!

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6:26 pm EST

Course Hero Removal of documents

Hello,
My name is Kywandia Sims. I really do not have an compliant, but a request. I am asking for removal of my documents off course hero. The college attend informed me that I can stay enroll if all my documents are deleted. I really want to stay in school, and I am so close to achieving my degree. If you help me out this once, it will never happen again in the future.
The email I was using for this account was kywandia.[protected]@yahoo.com

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Mohd Taufiq Mohd Nor
, US
Mar 14, 2019 8:58 pm EDT

course here response to you? im also have a same issue. Already raise a ticket and email last wednesday but no response

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1:59 pm EST
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Course Hero Yearly subscription

I was informed that I would be paying $9.95 monthly for a yearly subscription but I was fully charged the total of $119 at once. I am not able to access any of the information I paid for and there is no where on the site where it shows I can cancel my subscription even though they say it is. I am a college student and I am not able to afford the full $119 and that is why I was pulled in by thinking I was only going to have to pay $9.95 a month.

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Course Hero Customer Reviews Overview

Course Hero is an online learning platform that offers a vast library of study materials, including study guides, class notes, and practice exams. The platform is designed to help students succeed in their academic pursuits by providing them with the resources they need to excel in their coursework.

One of the most significant advantages of Course Hero is the breadth and depth of its study materials. The platform boasts a vast library of resources, with over 30 million study documents available to users. This means that students can find study materials for virtually any subject or course they are taking.

Another advantage of Course Hero is the platform's user-friendly interface. The website is easy to navigate, and users can quickly find the study materials they need. Additionally, the platform offers a range of tools and features that make studying more efficient and effective, such as flashcards, practice quizzes, and study guides.

Course Hero also offers a range of subscription plans to fit different budgets and needs. Students can choose from monthly, quarterly, or annual plans, and the platform offers a free trial period for new users.

Overall, Course Hero has received positive reviews from students and educators alike. Users praise the platform's vast library of study materials, user-friendly interface, and range of subscription plans. With its comprehensive resources and helpful tools, Course Hero is an excellent choice for students looking to succeed in their academic pursuits.

Course Hero In-depth Review

Website Design and User Experience: The website design of Course Hero is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Course Selection and Content Quality: Course Hero offers a wide selection of courses across various subjects, ensuring that users can find the resources they need for their studies. The content quality is generally high, with comprehensive study materials, lecture notes, and practice exams available for most courses.

Pricing and Subscription Options: Course Hero offers flexible pricing and subscription options to cater to different user needs. Users can choose between monthly and annual subscriptions, with the option to cancel or upgrade at any time. The pricing is reasonable considering the vast amount of resources available.

Tutoring and Academic Support: Course Hero provides tutoring and academic support through its platform. Users can connect with tutors for one-on-one assistance or join study groups to collaborate with peers. The tutors are knowledgeable and helpful, providing valuable guidance and clarification.

User Reviews and Ratings: Course Hero has a robust user review and rating system, allowing users to share their experiences and provide feedback on the resources they have used. This feature helps users make informed decisions about which materials to access and ensures transparency and accountability.

Customer Service and Support: The customer service and support provided by Course Hero are commendable. The support team is responsive and helpful, addressing user queries and concerns promptly. The website also offers a comprehensive FAQ section and user guides for self-help.

Accessibility and Mobile Compatibility: Course Hero is accessible and compatible with various devices, including desktops, laptops, tablets, and smartphones. The website is optimized for mobile viewing, allowing users to access their study materials on the go, enhancing convenience and flexibility.

Privacy and Security Measures: Course Hero prioritizes user privacy and implements robust security measures to protect user data. The website uses encryption technology to safeguard personal information and ensures secure transactions. Users can trust that their data is handled with utmost confidentiality.

Refund and Cancellation Policies: Course Hero has clear and transparent refund and cancellation policies. Users can cancel their subscription at any time, and if eligible, receive a refund based on the unused portion of their subscription. The policies are fair and user-friendly.

Additional Features and Resources: In addition to the extensive course materials, Course Hero offers various additional features and resources. These include flashcards, study guides, and access to a vast library of textbooks. These resources enhance the learning experience and provide comprehensive support for students.

How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

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