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I'm complaining about to remove document that uploaded mistakenly in coursehero
This is happened on 9 January 2022.I mistakenly uploaded assignment which has to submitted to my lecturer. So it shows the highest plagarism due t my mistake. I need a urgent solution for this. My number is [protected]
https://www.coursehero.com/file/125004135/Group-2-Group-Assignment-3-1docx/
This is the url of that document.
My email address is [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Monthly subscription and cancelation fee
Hello, I did not mean to go through with signing up for the monthly subscription...I canceled my plan 30 seconds later. I also thought it would only charge 9.95 not the 119 fee...how could you mislead people like that. I would like a refund.
Desired outcome: refund
I have been charged for subscription that I had already deactivated
I had deactivated the account and I already deactivated the subscription but I was still charged for this month. This is completely insane. Kindly review the request.
Removal of Documents
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Reactivate my coursehero account
I deactivated my account that have many uploads their i want to reactivated it again please take an action immediately.
Delete the uploaded document due to school policy, privacy and without the owner's consent
Good day, I accidentally upload the documents where my professor asked me to delete it because they are thesis and some of those are part of the thesis and my thesis will not be accepted because when my professor checked in plagiarism checker, the documents i uploaded here in course hero appear. I sincerely hoping to resolve my problem. I just cant remember the accounts I used in uploading the document. Hope of take action with this.
These are the documents: https://www.coursehero.com/u/file/70612150/SEED-PLANTER-SOWING-MACHINEpdf/#details
https://www.coursehero.com/file/112250327/Contributing-factordocx//
Desired outcome: DELETED THE SAID DOCUMENTS
The complaint has been investigated and resolved to the customer's satisfaction.
Course hero: delete my documents on my account
Our professor has told us that we cannot upload our answers and notes on any platform, other than google classroom or else our answer sheets would be scanned as plagiarized. He requests that we take them down immediately. I have already contacted and requested Course Hero to delete my documents. However, Course Hero cannot proceed with my request. I hope this complaint does not get ignored because this is an urgent matter.
Desired outcome: Delete the documents I uploaded.
The complaint has been investigated and resolved to the customer's satisfaction.
Uploaded documents complaint
I have uploaded some documents on my course hero account. However, after a while, I realized that I uploaded the wrong documents, my assignment contains my personal information that I don' want to reveal . Moreover, they also have negative content that affects viewers. Then I emailed to your company and request your help to remove my documents. However, your company didn't give me a help to remove them. And I have email you many times but there's no reply . Removing these documents is vital for me . Therefore, I hope that I can receive your help to remove them as soon as possible. I will attached link of these document below
Desired outcome: Please I'm requesting to you remove uploaded documents.
The complaint has been investigated and resolved to the customer's satisfaction.
I want to remove all my uploaded documents in my account.
I shared some confidential information in the uploaded documents and I want to delete all of it including the school I write. I want to take down all of it immediately. My school is at risk about it and the professors also. I may have a problem with them if I don't remove it as soon as possible. Also, I want you to deactivate my account after deleting the documents. I don't want the documents to be accessible publicly and clear the trace of my account to this.
Desired outcome: I want the courses in my account to be deleted including the documents inside the course.
The complaint has been investigated and resolved to the customer's satisfaction.
Uploading the documents
I have been trying to upload different docs so I can get access to a text I really need for a class (A Rulebook for Arguments by Anthony Weston (z-lib.org) (1).pdf) but the page keeps denying it.
It fulfills the requirements to upload a document but the system simply doesn't accept it.
Awful service, it doesn't do what offers. Each time the platform refuses my docs it keeps suggesting the paid version.
😠😠😠😠
Desired outcome: Access to the text I am trying to get
Cannot removed my document
hi, can help me to take down document, this is my assigment which cannot seen by anyone, I accidentally uploaded.
Deleting my documents
[6:03 pm, 01/12/2021] Me Canada: I uploaded notes from my university which been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I asked course hero to remove and they responded and asked for the removal reason but no one response again and probably i don't have time to delete them .i really need to remove all of the documents from my account as soon as possible.
I only have 2 more days to delete them.
Please response to my problem. It is very important
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
about the uploaded files in Course Hero
Good Day Sir/Ma'am,
I would like to request for deletion of my uploaded files in Course Hero, all of it if possible, because all of it are belong to someone else, it is part of their on going thesis and I thought those drafts are not important. I do not remember when I exactly uploaded those files but I'm very certain it is one of this month which is around March-May in this current year. Since accessing files in Course Hero is not for free, it left me no choice but to upload some files that I didn't expect that so important. However, it just so happen that those files are prohibited to upload which compromise the intellectual property rights of them who originally made that file.
With this, I humbly ask in your good office to delete all my uploaded files in this account ([protected]@gmail.com) with the username of Accountant267. I highly appreciate your help. Thankyou and God Bless.
Best,
Charmaine
The complaint has been investigated and resolved to the customer's satisfaction.
I want to complain about the document removal service
On 29/11/2021, I have uploaded some documents on my course hero account. However, after a while, I realized that I uploaded the wrong documents, my assignment contains my personal information that I don' want to reveal . Moreover, they also have negative content that affects viewers. Then I emailed to your company and request your help to remove my documents. However, your company didn't give me a help to remove them. And I have email you many times but there's no reply . Removing these documents is vital for me . Therefore, I hope that I can receive your help to remove them as soon as possible. I will attached link of these document below
https://www.coursehero.com/u/file/119780291/%C4%90%E1%BA%B6NG-TH%E1%BB%8A-H%E1%BB%92NG-19E10-IC-essaydocx/#question
https://www.coursehero.com/u/file/119780327/B%C3%A0i-ti%E1%BB%83u-lu%E1%BA%ADn-TTHCM-%C4%90THdocx/#question
https://www.coursehero.com/u/file/119780101/28-%C4%90%E1%BA%B7ng-Th%E1%BB%8B-H%E1%BB%93ng-19040459pdf/#question
https://www.coursehero.com/u/file/119781213/bai-tieu-luan-7408-8644pdf/#question
https://www.coursehero.com/u/file/119781365/Group-6-Chapter-4-Monopoly-1docx/#question
Desired outcome: I want your help to remove my documents I have uploaded which I attached as soon as possible. And hope to receive your reply
The complaint has been investigated and resolved to the customer's satisfaction.
delete all the content from my account
Hi Team '
i would like to reqest you to delete all the content from my account and also delete my account as soon as pssible as it has all my personal information and my content which is going to breach pricacy and confidentiality laws .. i have been requesting your time for a while but it seems like nothing has been deleted so far from mya acaount
The complaint has been investigated and resolved to the customer's satisfaction.
I have been locked out of my account
I got locked out of my account without explanation. Just in time when 2 weeks passed and I can withdraw my hard earned money. Emailed multiple times, 2 moderators in generic writing, asked for additional requirements to "verify" my identity, then after submitting my documents, never heard from them, no acknowledgement whatsoever. It is just suspicious that I suddenly got locked out when it's time for them to pay me. I have minimum of $178 there and answer to about 5 more questions pending approval.
Desired outcome: Grant access to my account and pay me my hard earned money
How to reactive my account
I want to reactivate my course hero account with the username is fadhillahcaf. Please help me as soon as possible because the account (fadhillahcaf) is important and I have uploaded a lot of document files. Thank you very much.
need to delete all uploaded documents asap
Good day! i accidentally uploaded documents from my university a year ago which has been asked to remove it immediately by the lecturer. i really need to remove all uploaded documents in my account as soon as possible before there are action from the top level management of the university. i am looking forward to hear from you and hoping that you will me regarding this matter. Thank you!
Desired outcome: Delete all my uploaded documents AS SOON AS POSSIBLE
The complaint has been investigated and resolved to the customer's satisfaction.
I cant Log-in to my account
I cant access my account since this 3:00 this afternoon. when I clicked my profile page not found appeared. I have pending earnings since I registered as a tutor. I tried the forgot password option but no email was sent to reset my password. Used the Contact Support but no response yet until now. I didnt receive any violation in my email. So i dont know why I cant log-in even though i give the correct email and password.
email is [protected]@yahoo.com
Desired outcome: Access my account again
The complaint has been investigated and resolved to the customer's satisfaction.
I exactly have the same problem. Got locked out just in time for earnings to withdraw. It is as if they don't want to pay. Contcted many times in different platforms but got no response.
I am complaining about the documents that i uploaded my documents in course hero
Hello, I would like to delete my all documents that my upload in course hero.
The complaint has been investigated and resolved to the customer's satisfaction.
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
Course Hero Customer Reviews Overview
One of the most significant advantages of Course Hero is the breadth and depth of its study materials. The platform boasts a vast library of resources, with over 30 million study documents available to users. This means that students can find study materials for virtually any subject or course they are taking.
Another advantage of Course Hero is the platform's user-friendly interface. The website is easy to navigate, and users can quickly find the study materials they need. Additionally, the platform offers a range of tools and features that make studying more efficient and effective, such as flashcards, practice quizzes, and study guides.
Course Hero also offers a range of subscription plans to fit different budgets and needs. Students can choose from monthly, quarterly, or annual plans, and the platform offers a free trial period for new users.
Overall, Course Hero has received positive reviews from students and educators alike. Users praise the platform's vast library of study materials, user-friendly interface, and range of subscription plans. With its comprehensive resources and helpful tools, Course Hero is an excellent choice for students looking to succeed in their academic pursuits.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero contacts
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Unauthorized charges 44 (opinions to this review) Bad request error while login 8 (opinions to this review) Account disabled unannounced and for no valid reason and cheated me with 290 dollars 6 (opinions to this review) Not able to access my tutor account 5 (opinions to this review) Account permanently disabled 5 (opinions to this review)Recent comments about Course Hero company
Sudden disabled account - receiving violations even after serving suspensionOur Commitment
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