CouponCabin
reviews and complaints

Company induces customers to make purchases from retailers but then finds ways to not pay your earnings. Closes account and will not provide the reason other than to say there was a violation of terms and conditions. Not reputable and if you look online you will find they have tried to sue other reputable companies to jeopardize their businesses. Stay away. Use other companies such as topcashback or ebates

My sister was visiting me and I recommended her couponcabin. So she created an account but the moment she did that, my account got locked stating that I'm trying to login through multiple accounts. I sent them a mail clarifying that it's a separate account. But they blocked that too. Also, it seems my whole cash back earned would be gone too. If they want to track then better take home address like ebates does. And it means that if there are roommates living together, only one can create account. Also, why someone would create two accounts for cash back? It sucks. I would not recommend it to anyone. It was a terrible mistake to recommend it to my sister, lesson learnt. And so did she.

I was sent an email on June 1, 2017 that I would be receiving my Amazon gift card via email. I never received it. I have been receiving the same form emails from Coupon Cabin stating that it will be emailed to me within the next hour. However, I received nothing. I checked all folders on my email. I requested a customer service phone number, and that request was ignored. I am tired of being given the run around when clearly they are not emailing my cashback.

Sam J. (CouponCabin)
Jun 19, 09:45 CDT

Hi,

Your gift card has been reissued the gift card to the email address, , and should be emailed to you within the next hour. Please be on the lookout for an email with a title of “Here is your Amazon Gift Card.” If you don’t see it in your inbox, please also check your Bulk, SPAM or Junk folders since sometimes these emails get misdirected.

Sincerely,

Sam J.
Head of Customer Success

I used CouponCabin only once and ordered my item. When it did not show up I contacted CouponCabin and asked for help but they said that was not their responsibility and told me to contact the store where I bought from. I explained them that I have already tried but failed and no one ever replied.
CouponCabin rep said that there was nothing they could do to help me and that was not their job.
They refused to do anything! I am very disappointed! I have never dealt with such a terrible company ever before, these people did not care about me and I was their customer! Don't buy anything via CouponCabin service!

I used coupon cabin for the first time on February 10, 2017. I purchased a camera and lens thru Adorama. I reported a missing transaction a couple weeks later stating I was supposed to get 1.5% cash back. Weeks would pass and they would email me updates saying they would try to resolve the transaction issue. They told me to contact the company I made the purchase from. The company Adorama emailed me back and said they have no affiliation with coupon cabin. Coupon cabin then responded and said they have a "marketing" relationship with Adorama but not customer service. After almost 60 days passed I reported them to the BBB. Originally they told me transactions disputes clear within 30-60 days. Coupon Cabin had closed my account because I wrote them they are deceptive and a scam which they took as a so called "threat". Afterwards they told me it may take up to 90 days for the disputed missing transaction to post however cancelled my account. They had made no attempt to contact the company Adorama whom I bought from. I'm waiting to hear back from the BBB in the mean time. Stay away from this company!

Hi,

(This message is regarding the cashback which I didn't receive)

I got a Email from CouponCabin (Congrats: Your cashback payment is on the way!) on Feb 15th 2016.

It is also given that money will be deposited to my account in 3 business days.

I didn't receive the money yet.

I am also sending the order confirmation number

order #: JB-US00270664
Order Date : 12/13/2016
Reference Number : 3821484

My E-mail : [protected]@gmail.com

Can you solve this issue.

Regards,
Nithin Reddy

I purchased an item on Stylebop, CouponCabin claimed Stylebop would not pay them because I did not click a proper link- not true. I lodged a complaint with the BBB. I then reached out to Stylebop who investigated and said they would contact CouponCabin and I would be paid. CouponCabin asked that I close my complaint since we would resolve the problem. I said that I would as soon as I was paid. They proceed to close my account and not pay me. I am waiting to see if the BBB can help me as I have all of this documented and there is no question that CouponCabin is behaving fraudulently. I have also contacted Stylebop to make them aware of the situation.

I was just about to get my reward and they blocked my account! I still have no idea what happened and they don't want to explain anything. After I found out that my account was blocked I contacted CouponCabin and demanded some reasonable explanation and their rep started talking nonsense - something about their terms and conditions. I actually did not understand what he tried to tell. Well, then they made another genius move - they closed access to their website! What did I do? I don't get it! Terrible website and appalling service!

I spent several hours trying to see why I was blocked, talk with customer service agent who worked through problem and told me I would be able to access site and reinstate my cashback. I check today and I still cant access. I dont expect much from this company after I did some digging and they have tried to take competitors to court because they wanted to be a monopoly. The business world is free trade.

Here is a review from a past employee: Hire a professional to run this company, CEO should step down, he's running the company into the ground. Turnover was easily over 80% a year when I worked there. Competitors like Retail Me Not were started after this company and now dominate the industry, there is really no way for this company to catch up...outlook for longevity of company is extremely poor.

Update no one helps just auto responses
To all customers of couponcabin I would run from this site their terms and conditions does not even have a checkbox to agree they make up their own rules so they dont have to pay.
I will be returning to each store I bought through couponcabin and was suppose to get cashback from and tell them that they lost my business because of couponcabin and will only shop their after they remove you from their business dealings and encourage others to do as well.

They made my account inactive 1 week before rewards were to be paid out. I've emailed 10 times and have gotten 2 generic responses saying terms were violated. I've questioned many times how I violated a policy when I used there service one time and have yet to receive an answer. I can guarantee you this is a scam as I'm a 33 year old female who used there service one time for CallawayPreowned and never violated any terms of the agreement and this is the only cashback program I've tried. Just a warning it's not about the reward it's the principle these crooks making money off the people then saying were the ones corrupt. Shame

These folks are a FRAUD. They do not pay the rebates they promise you. Always a problem . They claim you never clicked on website link. Horrible customer service. Do not waste your time. Don't USE Coupon Cabin! I wasted an abnormal amount of time submitting backup and justification for my rebate. They totally ignored it! These folks are arrogant and impossible to deal with.

I used CouponCabin and purchased some items via their link and was supposed to get some cashback. I contacted customer service and they promised I'll get the money in a week but that did not happen. And all the time they gave me empty promises. Waited over a month for my money and already gave up. I'm more disappointed with CouponCabin dishonesty than with losing some money. I do not recommend this company.

DO NOT use Coupon Cabin. I created an account and purchased a $272 item through their link. I was told to receive a $24 pending cashback for that order within 1 week. However, they did not issue me any pending cashback for three weeks. I contacted the customer service (provided proof of purchase and filled a claim), but was told that the store have not yet confirmed the order. It is possible that the store already paid Coupon Cabin, but Coupon Cabin refuses to refund the customer. Today, they also blocked my IP address preventing me further accessing their site. DIRTY BUSINESS. Bait and switch scam.

Didn't receive cash back for the very first purchase I made after joining. There was no doubt I used their link to get to the store because the clicks were shown right there in my coupon cabin account. This was several months ago and I keep getting the same automated message saying they're working on it. Obviously, they are doing nothing and don't plan on resolving my issue.

Here is the text from the message I get every couple of weeks. Then, if you reply, you get a different automated message. They are scammers.

CouponCabin (CouponCabin)
Mar 18, 14:02

Dear Sir/Madam,

This is an automated notification from CouponCabin that is being sent to provide you with an update on the Missing Transaction inquiry that you filed on 2/2/2016 for your Fabric.com transaction in the amount of $55.86.

Unfortunately, we have not yet received a determination on the claim we submitted to Fabric.com on your behalf. We will continue to work with Fabric.com and provide you with an update as soon as information becomes available. If we have not received a determination within one week you will receive this message again to ensure you aware of the most current status.

If you need any further assistance in the meantime please do not hesitate to reply to this email.

Sincerely,

CouponCabin Customer Service

www.CouponCabin.com

People, don’t believe to the scam, which the company www.couponcabin.com offers you. They offered me the discount and that after that they would send me different coupons, but it was big lie. They did nothing, as well as I haven’t received any discount at all. All their coupons were fakes, so beware and warn other people. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

April 9, 2014. Was promised a coupon to 6PM.COM for 10% would work through 11:59 PM on this day. "We promise our coupons will work...we guarantee our coupons will work" Blah blah. Did not work! Kept getting error message from 6PM that the coupon was not valid for the user I was logged in as. Tried it several times. Then I got error message from couponcabin.com to the effect of "@#%@! We have blocked you because we have bogus sites trying to use our coupons... if you would like to escalate this... fill out this form." For Pete's sake, I'm just someone who went to this site because I thought I could save 10%, then became blocked like a criminal! How RUDE! So much for promises of $25 if their coupons don't work and their "proof" that the coupon worked 'for them'!
!