CouponCabin
reviews and complaints

Coupon Cabin froze my account and did not provide a reason. I have used the same account on a regular and consistent basis since 2017. In order to unfreeze the account they asked for a photo of my drivers license to verify my address. I sent them a photo of my valid current license with the address that matches my account but i redacted my face, d/o/b and license number for security reasons. They refuse to release my account and are keeping money that they owe me and money that I have used to purchase gift certificates from them. I have contacted them dozens of times and can't get anything reasonable as a responce.

I purchased the gift card under the condition and stated advertisement that it would be available for use immediate. It was not. And I lost my chance to make a purchase on ebay last night/early am. https://www.omnicard.com/maintenance.html "omnicard.com is currently undergoing maintenance. Please check back soon." I would not have purchased had I known it wasnt available immediately, as advertised here https://www.couponcabin.com/gift-cards/ when will I get my digital gift card? Couponcabin gift cards are instantly available and can be redeemed immediately. I no longer have a need for it. I have requested a refund they will not grant

Buyer beware... They lure you in by giving you a few checks then when you try and collect on a bigger check, your account is closed! The only way your account stays open is if you give them your full details on your driver's license, picture too. Then they will sell that info to other companies and you still won't get your check.

I got an account. I did my purchase as they wanted. The credit was pending for a few months and a little bit before it would be released to me they locked my account and asked me to send them my state ID which had my address and full name on it. I sent it to them and they rejected it because I put paper in front of my ID number. They said they do not accept ID with redacted info but nothing in there Terms & Conditions states that.

First, let me say that I was a Coupon Cabin customer for many years. I was considered to be in the top 25% of Coupon Cabin customers and even worked a short lesson about saving money through coupon cabin into a financial literacy program. In short, I was a happy customer who sung their praises. Everything was good until there was a problem.

One of the "hacks" to save money is through gift cards. I would buy a gift card, then immediately order a product. The website assures you that gift cards are available immediately upon purchase, and normally they are. On one occasion, I had ordered a Domino's Pizza gift card and it said my gift card was not available. I waited about an hour, and still nothing. I checked my bank account and sure enough Coupon Cabin took the money. I emailed Coupon Cabin (no phone support) and called Omni cards (who processes their gift cards). Finally, I got a response that said they'd look into it, but it would take several days. I told them that I no longer wanted the gift card and that they needed to refund the money. I instantly got a response that said that gift card sales are final and that they cannot be returned (quoting their terms and conditions). I didn't want to return the purchase. I never got it to be returned. I'm asking to cancel the contract that you have failed to perform as agreed (although I did).

Eventually, they sent me the gift card the next morning (clearly, I had already ordered the pizza without the gift card that I had paid for) and told me that they were closing my account. I get it, at times there are computer glitches and other things that would frustrate a consumer that are out of a business' control. How you handle them is reflective of your company culture. Apparently, their modus operandi is anyone who challenges them for their mistakes are terminated from their system. After reading many reviews, they do this to everyone. Most companies apologize for their mistakes and work to make it right as quickly as possible.

My account was terminated for no reason. CouponCabin wanted me to prove my residency and requested my residency documents, which I provided. But they still terminated my account without stating any reason for that.
I wrote 2 letters to address they provided. The first letter was returned to me because there was no such addressee and the second letter got no response whatsoever.
They do what they want and act like bullies.

Coupon Cabin owes me $192 for legitimate purchases. They've already received their commissions (their share of the rebate) for these purchases, and now they are keeping my share also.

I've been a member of coupon cabin for years with no problems until late 2018. First Coupon cabin changed my method of payment to checks mailed to me instead of Amazon gift certificates (okay - fine with me). A few months later, they froze my account and insisted on real copies of my driver's license to verify my US residency. When I explained that my credit card information was recently stolen this way and asked for another way to verify my residency, they continued to insist that I forward photos of my driver's license. I asked again if there wasn't another way to prove my US residency and told them I would file a complaint if they would not work with me. They froze my account for "threatening" them and told me I could now only communicate with their attorney (and to expect a 3-week delay in a response).

I filed a complaint with BBB and coupon cabin posted a friendly response saying they would accept 5 other forms of ID and would reopen my account within 15 minutes. So I communicated again with Coupon Cabin and asked about the other 5 forms of ID they accepted for proof of residency. Now they continue to ignore my communication and will not respond to me.

I filed a complaint with the Attorney General and am waiting for a reply. How unfortunate that I have to resort to these measures in order to recover the $192 Coupon Cabin owes me!
9445 Indianapolis Blvd, Suite #157 Highland, IN 46322

I don't hope to resolve my problem, after viewing other complaints and all generic answers. Could be my review will be helpful for new members.
11/10/19 I made a purchase thru Coupon cabin, it wasn't my first time, so I made everything right, like always. But after my purchase I didn't get cashback in my account and right after this I made a missing transaction claim. After this every two weeks I got e-mails that they are working on my problem. And I quietly was waiting for their decision. Now I understand that there was no investigation and they just pulled time for three months and now I couldn't make a return to the store after this time.
While I was waiting for the resolving problem of my missing cashback (it was more than 3 months) they blocked my account without any reason and explanations. I tried to ask what I specifically did wrong, but they said it is becouse their systems detected the unnatural activity.
It looks like they can't refund me my $75 cashback, and just closed my account. So be ready that it can happen with you without any reason.
I didn't have any other account, didn't make any claims while I waited for resolving my problem.
I think it is not fair for me, but all I can do is to warn others.

Coupon Cabin deactivated my account saying I violated their Terms and Conditions, when I did no such thing. They owed me over $80 at the time, and are now saying that amount is forfeited.

This is the cryptic message I received from Kerry P., Vice President of member services. I asked for an explanation, but did it receive a response.

Our security system has identified your account () and computer network (Internet Protocol Address: ) as severely violating the terms and conditions of CouponCabin's cash back program. As a result, your account has been permanently closed and cash back has been forfeited.

CouponCabin falsely advertised 15% off StubHub tickets and $50.00 cash bonus for purchasing tickets through CouponCabin.com for StubHub. Please see the attached screenshots. I subsequently purchased NBA tickets from each ad, and contacted CouponCabin regarding the status of the discounts. CouponCabin gave me canned responses, and in an email stated: "your order was credited to a different website and not to CouponCabin.com." When I contacted StubHub regarding this issue, StubHub stated that they have no affiliate marketing agreement with CouponCabin! Is StubHub in on this, since they seem to be the financial beneficiary of these false advertisements. I relied on this false ads, then purchased full price tickets through StubHub.

Worst rebate site out there. Way too many hoops to jump. Can't have the item already in your cart, timer, can't go to another website, (not even PayPal to pay for it?, etc., etc). I purchased a phone that was supposed to get me a rebate through CC, ended up not getting it, had to repurcahse through BeFrugal, and return the first purchase, what a hassle. Had high hopes. Never again.

I received an email from coupon cabin stating I was due 27.00 dollars cash back. Asked me to choose how I wanted it back in the form of a gift card check etc. I chose it to be sent to my bank account. A few days and never received it so I logged in to ask where it was and was told it's not payable until the warranty period is over. Well the payment due date is 04/21/2021. Meaning the phone warranty is 18 mths. When iPhone says it's a year. The phone is nót returnable after 30 days which is when it should be payable. Anyway why would I want a coupon not elegible for 18mths. No thanks. Sounds like a scan to me.

I have used coupon cabin for a long time with no complaints. Today I used a members only coupon without any issues. I then tried to redeem my cash back in an Amazon gift card. My account became blocked. I have never had any problems until now.
Now what can I do to resolve this? I do not have any other accounts on my IP address because I changed internet providers so this one is new.

I clicked on a 15% bonus cash back for coupon cabin customers, and they did not apply to my account stating it was for new members only.!100% lie! I found the deal I clicked on and it's absolutely an exclusive deal at 15% off for existing customers. In addition- I clicked a $5 off $55?and they didn't apply that one either. I encourage anyone who's been cheated by them to file a complaint with department of consumer protection and you likely get your money back and they'll be investigated if there's enough complaints

My coupon cabin account was terminated, initially with no explanation, but after several inquiries they insist I violated their policy by having more than one account on my IP address. Absolutely not true. I tried to get them to figure out what glitch in their system caused this error, but they are not interested in resolving it and told me that under no circumstances can my account be restored, nor can I ever have a coupon cabin account again. On my end, I'm concerned that someone hacked my IP address or something, but coupon cabin refused to give me any information about the multiple accounts they claim are used from my IP address. Seems like something shady is going on at coupon cabin.

I was a CouponCabin member for several years. In December, 2018, I got a member only offer for $75 at Walmart.com. These offers are very difficult to get as there are usually a handful available, and there is a countdown timer. They are gobbled up in less than a second. I considered myself fortunate, and I followed all of the rules associated with their Terms and Conditions. I made my purchase at Walmart's website, and I waited. I was supposed to get my payout in early February, 2019. In January, I received a message stating that I had cashback pending but that I did not have any payment method on file. I contacted customer service. I was told that "unnatural activity" was detected from my account or IP. However, the CSR stated that my account was in good standing and that I could continue to earn cash back. All that would change was that I would need to accept paper checks instead of electronic deposits. I asked several follow-up questions, but the CSR would not provide me with any answers. I then stated that their lack of transparency could be a legal concern. Ultimately, though, I accepted CouponCabin's resolution of receiving paper checks. However, due to my legal concerns, my account was immediately terminated. The CSR said I would receive a paper check for what I was owed. I never received the money.

Upon further attempts to contact customer service, I was told that they could not talk to me and that I must write a letter to their lawyer. I did so. Unfortunately, the lawyer completely disregarded everything I said and completely ignored my request for payment. The entire focus was on my supposed threats of legal action, and I was told to have my lawyer contact him. So again, no one would actually talk to me in order to resolve the issue.

I filed a complaint with the Indiana Attorney General's Office, and I provided plenty of supporting documentation regarding my claim for reimbursement. When the AG's office finally got back to me, I was informed that they had no enforcement authority and were only there to mediate. Since CouponCabin was denying my claim, there was nothing they could do. After reading CouponCabin's response, however, I was appalled. Their lawyer blatantly lied. I'm going to attach some documents demonstrating these lies. I'm included a couple of emails from the customer service representative that reference why my account was terminated and also that my account was in good standing, and I will include a redacted copy of most of the letter from CouponCabin's lawyer to the AG's office. Based on these three documents, it will be clear that CouponCabin's lawyer lied to the AG's office.

It is my estimation, based on my own experience as well as the experiences of others writing reviews, that CouponCabin is at least partially a scam operation.

Today when I'm trying to open the app, suddenly showing my account is inactive due to violation of one or more of CouponCabin's policies and, as a result, is no longer active.

I don't understand why of a sudden? It works fine before, but not after I claimed $200 cash back deal from Amazon. Sounds like Couponcabin is trying to not giving me the cash back I earned through their website.

It was shown to me that providing me with information was a complete waste of the team leader's time, explaining that I suffer from a medical memory loss due to epilepsy, leaving me struggling to recall my account details, resulting in automatic labeling and treatment as someone trying to defraud them. I was really excited with the prospect of participating as a frequent user of their services, but I was frustrated by the misinterpretation of my error. In reaching out to try to prove my actions were in no way intended to scam, I inquired about a purchase made where no money had been seen.
The guidelines are very rigid, mixed with the stress of expiration of the coupon, looming in the near future, and when I attempted to read the legal guidelines for that particular deal, a subsequent popup, was needed to get the information that truly matters, concerning me about staying from the direct link to the store, perhaps failing to follow protocol and qualification for the cash back from their site, as a fault on my part for deviating from the direct link, including an additional visit to another page.
May I just say that the response was the crudest form of customer service I have experienced, and I am a BA in Communications, Customer Relations, and Public Relations from the University of Southern California. I am speechless as the insensitivity, rudely masked by explanation, but was blatantly desired to belittle, with a tone and word choice that could in no way be misconstrued, or leave me with any doubt that I had stolen precious moments of his life dealing with an incompetent being.
Looking forward to my check and no guilt, when trying to use a company and support it in the very manner it strove for when envisioning the success of the idea it was built upon...
My apologies to inconvenience you by being a customer and someone who has struggled their whole life with embarrassing memory loss, that has never before made me feel like such a piece of crap for this shortcoming.

CouponCabin terminated my account on Jan. 16th after I expressed a legal concern regarding their lack of transparency. I had $76.86 pending in my account at that time. Sydney K., the customer service rep who terminated my account, told me that a final check would be processed within 10 days and mailed out to me. It never was.

Ever since then, I've been trying to collect this money. Upon account termination, no one at CouponCabin would talk with me. I was told to mail a letter to their legal department. So at the beginning of March, I sent a formal demand letter to CouponCabin's legal department. After 30 days, I still had not heard back, so I sent an email to their legal department as well as to their customer service department. I received no reply, but two days later, CouponCabin's lawyer, Douglas Cordiano, overnighted me a response letter.

The response letter essentially stated that they would not communicate with me except through a lawyer and/or through the Small Claims Court and/or binding arbitration due to my repeated threats of legal action. Of course, this is a gross mischaracterization of statements made by me regarding legal action. There was, in fact, only a potential threat of legal action in the event that CouponCabin did not pay me the money owed. I mean, if someone owes you money, and they won't pay you, what exactly are you supposed to do besides threaten to sue them? If they paid that money, I'd have no reason to seek legal action.

This letter, and in particular one that Mr. Cordiano sent to the Illinois Attorney General's office in response to a complaint I made, contained what I will diplomatically refer to as factual errors. In neither case did Mr. Cordiano make any mention whatsoever of the money owed to me or my attempts to collect it. In fact, he seemed to feign ignorance of my objective.

Regardless, I did attempt to reach out to Mr. Cordiano in order to settle the matter amicably outside of court. He provided an email address to which I could direct communication from my attorney (as though anyone is going to hire an attorney to collect $76.86). I made clear that what I wanted was the money owed to me, at which point I would let the matter rest.

I pointed out to him (again) that CouponCabin informed me on Jan. 15th that I was owed money, and their own customer service representative, Sydney K., also informed me that I was owed this money. Further, Sydney K. also stated that my account was in good standing despite whatever security issue caused my account to no longer be able to be paid out via Paypal.

This is particularly important when you examine their Terms and Conditions. Section 3 of the Terms and Conditions, specifically paragraph III, "Termination of Your Membership, " states: "If your membership is terminated by CouponCabin, CouponCabin may refuse to pay some or all of the amounts credited to your account if such amounts appear or are suspected (as determined in the sole and exclusive discretion of CouponCabin) to have been earned in violation, or after violation, of these Terms or to have been otherwise unlawfully obtained." Based on Sydney K.'s statement, they did not believe that I had violated their T&C in earning this money. Sydney K. even informed me that a check would be forthcoming. Therefore, CouponCabin is in violation of their own T&C.

CouponCabin seems to have no problem using their T&C as a weapon against consumers, but when it applies to them, they have little regard for it. It is my opinion that they are betting that most people will not put in the time and effort to go to court or arbitration in order to recoup small sums of money. I wonder how many accounts they've terminated without paying out what those account holders were owed. I would not be surprised to find this to be a significant source of income for them.

So, what options are available now? Clearly they have no interest in acting in good faith. They won't communicate with me, and they've avoided any mention of money as though they were allergic to it. There are two primary courses of action. First, I can sue in Small Claims Court. It would cost about $90 plus some additional expenses related to serving CouponCabin. However, if I were to win, I could recover these expenses from CouponCabin. Other people in my situation may not want to choose Small Claims Court, though, because of location. I think you'd have to either live in Illinois or Indiana or go to one of those states to file.

The other option is arbitration. CouponCabin's T&C make this option seem equally unappealing because they state that you'd have to do this in Lake County, IN. However, JAMS, the arbitration company, specifically states that the consumer must be allowed to take part in choosing the arbiter, and they must also be allowed to have the venue take place in their hometown. So, despite what CouponCabin's T&C state, if you want to file an arbitration claim, it should not matter where you live. The filing fee is $250, however if you win CouponCabin will have to pay it. Additionally, CouponCabin has to pay several thousand dollars in fees to the arbitration company to have JAMS process the claim and arbitrate it. I don't know CouponCabin's record when it comes to these sorts of cases, but it is entirely possible that if you were to file and arbitration claim, CouponCabin may opt to settle with you rather than pay all of these fees to JAMS. So, if you've got a good case, you may wish to go this route. Perhaps if enough people did, CouponCabin might choose to change their practices.

Additionally, I highly recommend you file a complaint with the Attorney General's Office in Illinois. They will probably tell you that they aren't going to do anything, but perhaps if enough people complain, they will have no choice but to take the issue seriously and investigate this company.

I have to give major credit where it is due: Coupon Cabin is a genius scam.

They are not doing anything illegal, but they have figured out a brilliant loophole to rip off their users. I received an offer for "purchase $100 on Amazon and get $100 back". I completed the purchase with Amazon and had $100 credited into my Coupon Cabin account. I could withdraw it in 14 days. So far, so good.

The next day, I logged onto Coupon Cabin at work to show my good fortune to a co-worker who also uses Coupon Cabin. A few hours after doing so, I was blocked from Coupon Cabin and told my $100 was forfeited because I had violated their terms. My co-worker was also blocked and had his earnings forfeited as well. After several emails with their tech support I was informed that one of their terms is "two users may not log on from the same network". We were both kicked off because we logged on from our work WiFi network.

Now, this is truly a brilliant scam. Think about it: if you logon to WiFi at Starbucks and anyone else on that WiFi has EVER logged onto Coupon Cabin, they can kick you off without paying you. And since they have a 14 day waiting period and a $10 minimum, they can just sit back and wait for you to logon to public or work or school WiFi, kick you off and KEEP ALL THE AFFILIATE REVENUE THEY RECEIVED FROM THE PURCHASES YOU MADE.

Coupon Cabin will likely reply to this review citing that "when multiple accounts from the same computer network are detected" they have to close them.

It is a smart shield to hide behind. But Coupon Cabin certainly understands that in 2019 just about everyone uses public/shared WiFi—and they are taking advantage of this fact to scam their users.

I googled Coupon Cabin and see many people complaining of being mysteriously banned in this same way and never getting paid. I wish I had checked this before using the service.

I also wish I'd remembered that "if it's too good to be true, it probably is".

Well played, Coupon Cabin. I hope you enjoy my $100. You certainly figured out a clever way to get it!