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3.2 108 Reviews

CouponCabin Complaints Summary

57 Resolved
41 Unresolved
Our verdict: While CouponCabin has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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CouponCabin reviews & complaints 108

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4:09 pm EST
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CouponCabin things could have been handled differently

I used couponcabin a lot and I would still recommend it. But I would advice everyone to go through their terms and conditions as they are very different from other cash back services. Like many other, I never read terms and conditions. So, ended up violating one which says account accessed from multiple devices. I have 5 devices at home and my all accounts (Facebook, google, ebates, etc.) are always signed in on them. I also signed in to couponcabin from all devices, so that it's convenient whenever I'm shopping. Little I knew that I'm violating their terms and conditions. I would have appreciated that they had a pop up window system which warns the customer that they are in violation of the terms but no. You just receive a mail that your account has been removed. I'm happy that they gave me my cash back. But would appreciate if they can make some changes so that the customers know beforehand if they are violating anything because 99% of them don't go through terms and conditions.

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elvis-buys
, US
Jan 08, 2018 2:08 pm EST
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If in the span of one month, each of two different people who live in different houses miles apart are *allowed* by CouponCabin's system to use a "members only" offer, only to find out (after the fact) that same system later considers it to be a violation (based solely on IP addresses, which do change from time to time, e.g.: they're almost always re-assigned to the ISP's other customers in the same area, after a power outage, or even if the modem is powered off), resulting in one or both of them being notified after the fact that because they've invalidly claimed and redeemed a "members only" offer, their account has been automatically cancelled and all accumulated cashback has been forfeited, then that is a system that is essentially a scam waiting to happen to a certain percentage of users.

So not only could things have been handled differently, they need to be. A scheme that allows users to select and use a "members only" offer but also expecting them to know (somehow?) if anytime in the prior month that anybody else who was at that time at same IP as your computer is now is a ludicrous expectation that would fail the "what a reasonable man can/would do" test.

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3:19 pm EST
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CouponCabin beware, they are running a scam!

I received a 100$ coupon from them for Nike.com on 24th Nov. After claiming the offer it never showed up in my account for 10 days...then after raising a complaint with them they were able to to resolve it and show my cashback later. Now they have started a new drama suddenly where they say your account has violated our terms and your account has been deactivated. after raising a complaint with them they told me that some '[protected]@gmail.com' had accessed their site which I dont even know who this xyz and why am I suppose to be penalised for this. They can check my logs if my account has accessed any other IP or machine for that matters. They first make you spend the amount and then simply make excuses in returning the amount. Please beware of this scam, I have asked them to delete my account and make sure that I dont receive a single promotional email from them.

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1:26 pm EST
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CouponCabin false accusations of multiple accounts

My account was deactivated because I was falsely accused of claiming multiple new member offers. I only have less than $5 in cashback, so the money does not matter to me. However, the frustration of being wronged without an apology is extremely intolerable.

This is only one account in my entire household. I was told that another account claimed the new user offer using the same IP address. After obtaining a partially masked name, I was able to verify that it was not an account that belongs to me or my household. I am sticking to the terms and conditions all the time. The goal of the terms and conditions should be to identify people who try to earn more cashback than what they deserve, but not to punish other loyal, well-behaving customers who have not in fact committed any violations.

I even offered to provide evidence of residence to show that there was only one registered account that actually belongs to me and my household even since I started living in this address. However, my willingness to offer evidence was completely ignored and was told instead that my violation was "confirmed, " despite the fact that the other accounts identified are not even associated with me or my household.

In general, what are the mechanisms you have in place, if any, to prevent the IP/network detection system from falsely identifying new customers who share the same network, or tenants of the same apartment building over time who are in fact never in the same household?

Read full review of CouponCabin and 2 comments
Update by Mandy L
Nov 28, 2017 10:34 am EST

As a public service, I would like to provide more detail of the absurdity of the site.

First, they use "new member offers" to lure customers who have never used their site before. However, once those customers are registered and ready to redeem their new member offer that they are entitled to (since they are, by definition, new members), they are in fact under the risk that the new member offer has already been redeemed by an unaffiliated party (e.g., someone who happened to share the same network in a public space or live in the same physical place before the new members, which is very common). In that unfortunate situation, not only will the new members be punished by having either their cashback forfeited or account closed, but they also have to put up with the extremely rude, unhelpful, and apathetic customer service that this company "kindly" offers.

Here is the fundamental problem with this business: does every new member have to conduct a comprehensive research of any possible registered members that may share the same network or have the same IP address in history in order to qualify as a new member? How does the new members even know that they are indeed the new members (sounds absurd)? What is the point of the new member offers if they are not necessarily available to new members? Since the business has very limited technological power in resolving this absurdity, the simplest solution would be to stop baiting new customers using non-existent new member offers, be honest with their technological and policy limitations, and simply attract new customers with a good cashback program that will actually be paid out. Unfortunately, this is not the path this company is pursuing.

Honestly, there are many better cashback websites out there that offer much more reasonable policies and much better customer service. If you are new or are lucky enough to not have encountered this absurd issue before, please think twice before you become a member of this business and possibly deal with the extremely rude customer service representatives therein.

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elvis-buys
, US
Jan 08, 2018 1:45 am EST
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Your experience sounds pretty much like my own.
Doesn't matter what the actual facts are to them, just what their "system" says it is.
News Flash to Coupon Cabin: How can you pretend not to know that ISPs DO change IP addresses. User's public IP addresses will almost always be re-assigned to someone else after a power outage or even if their modem is turned off. Trying to use IP address as "proof positive" of a household is ludicrous. Why don't you try using the physical adresss associated with the paypal account instead?

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Jeanne Barrett
, US
Dec 11, 2017 9:28 pm EST

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

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7:26 pm EST
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CouponCabin account deactivated

I was very happy with couponcabin, been using them for a while, no complaints, and actually thought they were one of the better cash back websites. Out of nowhere (right after I earned a large 'members only' cashback), my account is locked and deactivated due to "multiple accounts being created and redeeming members only offers". I have no idea why their system would flag my account, and customer service will not provide any information or explain why they think multiple accounts were created. Their only offer is to reset my account, but remove the cashback I earned from that 'members only' offer. I wouldn't go so far as to call it a scam as others have, but I am extremely frustrated and upset with their unwillingness to accept the possibility that their system may flag an account in error and attempt to sort it out... I have not violated the terms and conditions and earned cashback legitimately. Judging by the number of similar complaints, you're losing loyal customers.

Read full review of CouponCabin and 2 comments
Update by S_R_B
Dec 20, 2017 5:16 am EST

Just want to provide an update - after a lot of back and forth requesting information on the 'multiple accounts' created, and the IP address that was flagged, it was determined that the IP address was tied to my work computer, on a network with thousands of users. At that point, Coupon Cabin did reactivate my account with the members only offer that they had not been willing to credit until that point. For everyone calling this company a scam, I agree that their automated system flagging accounts needs some work, as well as manual review of flagged accounts, however, they were willing to resolve the issue (after much hassle). I will say that customer service was very responsive (time-wise), but continued to reiterate the same point and did not always address the specific question in my email. I really wish there was phone support. I have had enough positive experiences with coupon cabin before this issue, so I plan to continue to use it (with caution, as this was an extremely frustrating experience). Just be careful about logging on to your account on ANY network or IP address that might have other users, and transfer your cash back earnings out frequently.

Update by S_R_B
Nov 24, 2017 1:17 pm EST

I understand, and I've seen this response to multiple complaints. It highlights exactly what I'm dissatisfied with - the fact that you won't even consider the possibility that there was no attempt to get a around those rules, just a loyal customer following the rules whose account was flagged in error. I just want the cash back which I'm owed, according to the terms and conditions.

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Mandy L
, US
Nov 27, 2017 1:11 pm EST
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I have encountered exactly the same issue. This is only one account in my entire household. I was told that another account claimed the new user offer using the same IP address. After obtaining a partially masked name, I was able to verify that it was not an account that belongs to me or my household. I am sticking to the terms and conditions all the time. The goal of the terms and conditions should be to identify people who try to earn more cashback than what they deserve, but not to punish other loyal, well-behaving customers who have not in fact committed any violations.

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Jeanne Barrett
, US
Dec 11, 2017 9:10 pm EST
Replying to comment of Mandy L

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

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4:27 am EST
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CouponCabin they stole my money

For an unknown reason, they disabled my account with all of the money I had. Before this, I bought something for a very good price and got a big reward. And then they blocked me.
I tried to contact them, but they never replied. Today I saw they closed their website. Probably they just collected enough money for a happy escape.
I guess there will be published a lot of similar reviews soon...

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Jeanne Barrett
, US
Dec 11, 2017 9:32 pm EST

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

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5:20 pm EST
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CouponCabin not given cash back

My account had over $100 scheduled to be paid in November. Interesting that my account was cancelled in November just before I was supposed to receive my cash back. Such a scam and so shady. They cited that I "violated the terms and conditions." I had a friend over at my house and I showed them couponcabin.com, thereby PROMOTING coupon cabin. They feel that I was opening "multiple accounts" due to the access through my IP address. What a bunch of bullcrap. Someone needs to sue coupon cabin in a class action lawsuit. When money is documented as being owed, that money needs to be paid. Maybe a good group of lawyers needs to get their attention with a well placed lawsuit.

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Update by Nothappywithcouponcabin
Nov 06, 2017 8:55 am EST

My pending cash back was taken away, around $100 was stolen from me. This is nothing short of theft and is in violation of federal laws. I don't understand why they cannot simply give me the money that I am owed. I even offered to remove all negative reviews that I've been filing with various agencies if Coupon Cabin were to give me my pending cash back. Coupon Cabin has so far refused to do so. So far, I've filed complaints with Google, Facebook, the Federal Trade Commission, Pissedoffconsumer.com, and soon to be The Better Business Bureau. And all I want is the cash back that I am owed.

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CouponCabin (un) successful customer service/deleted my account.

This was my experience after I had some questions... The customer (un)successful manager took it personally and ended my year long membership because she felt bummed and hopelessly frustrated! You think you are earning from this site.. But when they figure you are earning more they will try to play you down and trick you like I got! This manager was rude, unapologetic for the service and deleted a customer account just because she felt like doing it! Oh and did I tell you they traced my ip and blocked the access? How many federal rules are they going to break?

Hello, sweetu.

I'm bummed to hear how poorly you think of couponcabin and what a disappointment we are. We've been in business for over 14 years now and have millions of happy, enthusiastic and loyal customers, so to hear that we've let you down so badly is not normal for us. While we certainly understand that this situation is no fun for you, please know being the source of your frustration is equally no fun for us. At this point, does it make sense for us to close your account and issue you a final payment for your $xx in pending cash back? This is usually a ten day process but if you'd like, based on your note, I can escalate this to our chief financial officer so we can get a final payment processed within the next 48 hours. Since the last thing we want to do is to continue to frustrate you, if I do not hear back from you by this time tomorrow, I will move forward with getting this final payment out.

This is what shows on my account for asking questions about the cashback!

This account has violated one of more of couponcabin's policies and, as a result, is no longer active. This is most often due to:

The access, creation or use of multiple couponcabin cash back accounts. If you think you may have another account, please login here
Multiple accounts from the same household or computer network/ip address redeeming offers marked for "new members only"
Multiple accounts from the same household or computer network/ip address redeeming offers marked for "members only" which have limited quantities available
You are located or reside outside of the united states
You are under the age of 18
For details on these and other possible reasons why your account is inactive, please refer to our terms and conditions.

If you feel your account was deactivated in error, please contact us.

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Update by sweetusm
Nov 01, 2017 12:37 pm EDT

2 things:
1st: why there was a personal rage and threatening taken out on me by this so called manager?
2nd: yes i did loose some part of the money which were still processes or in the past.
Just because the customer questions doesn't mean to act profanely and take personal and sick rage on them. You guys earn coz we the customers shop and not the other way round!

Resolved

No resolutions provided.. just paid my dues n deleted my account! Such a theiving jerks! Outright liars!

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Jeanne Barrett
, US
Dec 11, 2017 9:30 pm EST

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

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Nothappywithcouponcabin
, US
Nov 06, 2017 8:47 am EST
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Full and final payment was NOT made to me. I had around $100 scheduled to be paid to me this month. Suddenly, before receiving this payment, my account is inactivated. When money is scheduled to be paid, it needs to be paid, but mine was taken away. I'm now out $100. This is such a scam and people need to be made aware to NEVER use Coupon Cabin.

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10:29 am EDT
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CouponCabin scam.. beware of using couponcabin.. will not pay cash backs!!!

I accumulated over $160 in cash back during my one year membership. Suddenly, when I went to check on my account, it has been deactivated due to violation of terms and conditions. I was never notified of any violation and their plan to deactivate my account. My purchases made through the Coupon Cabin's member only cash back was valid and I met the requirements. I earned the $160 fair and square but to avoid paying me, all of a sudden, I violated the terms and conditions but you cant explain how...really? This sounds like a big scan and I fell for it!

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Mandy L
, US
Nov 27, 2017 1:20 pm EST
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I have encountered exactly the same issue. This is only one account in my entire household. I was told that another account claimed the new user offer using the same IP address. After obtaining a partially masked name, I was able to verify that it was not an account that belongs to me or my household. I am sticking to the terms and conditions all the time. The goal of the terms and conditions should be to identify people who try to earn more cashback than what they deserve, but not to punish other loyal, well-behaving customers who have not in fact committed any violations.

What are the mechanisms you have in place, if any, to prevent the IP/network detection system from falsely identifying new customers who share the same network, or tenants of the same apartment building over time who are in fact never in the same household?

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CouponCabin closed account with unanswered questions

My account was closed due to violating the terms and conditions. After several emails asking what I did exactly, I was told another account on the same IP address redeemed offers for New Members only. I explained I'm on a network at work with over 200 employees so of course it's possible someone else redeemed an offer. Still no resolution, I expect my account to be reinstated.

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Update by JD2925
Oct 09, 2017 12:22 pm EDT

How about issuing a reply that actually addresses my specific complaint? I've provided enough context. Why was my account closed when I wasn't the one that created the other account?

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Mandy L
, US
Nov 27, 2017 2:30 pm EST
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CouponCabin has been stealing cashback from their customers. They do not have legitimate excuses and that is why they can only copy and paste a general response that does not speak to any specific contexts and questions.

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4:39 pm EDT
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CouponCabin coupon cabin

I have been using coupon cabin just a couple of months and was very pleased. Until now
I used a coupon and didn't receive my cash back. I emailed their customer service and they said I misunderstood the coupon. Trying to understand I screen shot the coupon and asked them to explain. I got an immediate reply that apparently I wasn't happy so they could close my account. It usually took a few days but they could rush it for me. ? I guess as long as you accept anything you're told and don't ask questions it's ok. EXPECT to be talked down to if you question them.

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CouponCabin company a scam

Company induces customers to make purchases from retailers but then finds ways to not pay your earnings. Closes account and will not provide the reason other than to say there was a violation of terms and conditions. Not reputable and if you look online you will find they have tried to sue other reputable companies to jeopardize their businesses. Stay away. Use other companies such as topcashback or ebates

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CouponCabin account locked

My sister was visiting me and I recommended her couponcabin. So she created an account but the moment she did that, my account got locked stating that I'm trying to login through multiple accounts. I sent them a mail clarifying that it's a separate account. But they blocked that too. Also, it seems my whole cash back earned would be gone too. If they want to track then better take home address like ebates does. And it means that if there are roommates living together, only one can create account. Also, why someone would create two accounts for cash back? It sucks. I would not recommend it to anyone. It was a terrible mistake to recommend it to my sister, lesson learnt. And so did she.

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Update by Himanshu2908
Jun 27, 2017 8:13 am EDT

Thanks for sorting out the issue. Appreciate it.

Update by Himanshu2908
Jun 26, 2017 8:06 pm EDT

So now I have sent mail third time and have received similar response. I'm attaching the screenshots.

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Update by Himanshu2908
Jun 26, 2017 8:01 pm EDT

I have forwarded my mails to the mailing id mentioned above. Would appreciate if you could look into this.

Resolved

After escalating the issue with couponcabin, they checked my account and cleared all the errors associated with it.

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CouponCabin cashback via amazon gift card

I was sent an email on June 1, 2017 that I would be receiving my Amazon gift card via email. I never received it. I have been receiving the same form emails from Coupon Cabin stating that it will be emailed to me within the next hour. However, I received nothing. I checked all folders on my email. I requested a customer service phone number, and that request was ignored. I am tired of being given the run around when clearly they are not emailing my cashback.

Sam J. (CouponCabin)
Jun 19, 09:45 CDT

Hi,

Your gift card has been reissued the gift card to the email address, , and should be emailed to you within the next hour. Please be on the lookout for an email with a title of “Here is your Amazon Gift Card.” If you don’t see it in your inbox, please also check your Bulk, SPAM or Junk folders since sometimes these emails get misdirected.

Sincerely,

Sam J.
Head of Customer Success

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Update by Sabrina Cohen
Jun 19, 2017 4:00 pm EDT

Coupon Cabin is now working on resolving this issue. I appreciate their effort.

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Tessamarie
, US
Aug 21, 2017 8:20 am EDT
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I made a purchase on July 26th and have not been able to get my rebate yet. Back to using Ebates. At least they deliver what they promise.

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CouponCabin don't buy anything via couponcabin service!

I used CouponCabin only once and ordered my item. When it did not show up I contacted CouponCabin and asked for help but they said that was not their responsibility and told me to contact the store where I bought from. I explained them that I have already tried but failed and no one ever replied.
CouponCabin rep said that there was nothing they could do to help me and that was not their job.
They refused to do anything! I am very disappointed! I have never dealt with such a terrible company ever before, these people did not care about me and I was their customer! Don't buy anything via CouponCabin service!

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12:40 am EDT
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CouponCabin cash back

I used coupon cabin for the first time on February 10, 2017. I purchased a camera and lens thru Adorama. I reported a missing transaction a couple weeks later stating I was supposed to get 1.5% cash back. Weeks would pass and they would email me updates saying they would try to resolve the transaction issue. They told me to contact the company I made the purchase from. The company Adorama emailed me back and said they have no affiliation with coupon cabin. Coupon cabin then responded and said they have a "marketing" relationship with Adorama but not customer service. After almost 60 days passed I reported them to the BBB. Originally they told me transactions disputes clear within 30-60 days. Coupon Cabin had closed my account because I wrote them they are deceptive and a scam which they took as a so called "threat". Afterwards they told me it may take up to 90 days for the disputed missing transaction to post however cancelled my account. They had made no attempt to contact the company Adorama whom I bought from. I'm waiting to hear back from the BBB in the mean time. Stay away from this company!

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2:01 pm EST

CouponCabin cashback not received

Hi,

(This message is regarding the cashback which I didn't receive)

I got a Email from CouponCabin (Congrats: Your cashback payment is on the way!) on Feb 15th 2016.

It is also given that money will be deposited to my account in 3 business days.

I didn't receive the money yet.

I am also sending the order confirmation number

order #: JB-US00270664
Order Date : 12/13/2016
Reference Number : 3821484

My E-mail : [protected]@gmail.com

Can you solve this issue.

Regards,
Nithin Reddy

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Tom C. CouponCabin
, US
Feb 27, 2017 9:18 am EST

Hello, Nithin.

When a payment is sent, you'll receive an email from Chase to the address you entered in your payment set-up. Please note that when you receive your first payment, you'll be asked to register with Chase Payments (even if you already have a Chase QuickPay account). After accepting payment, the funds will take 1 - 3 business days to show up in your account. Please refer to the email you received to complete these steps and you should be able to see your payment received.

If you have any questions or if we can be of help in any way, please feel free to reach out to us using the page below!

https://www.couponcabin.com/contact/

Tom C.
Manager Customer Support
CouponCabin.com

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6:32 pm EST
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CouponCabin couponcabin closed my account because I would not end a bbb complaint

I purchased an item on Stylebop, CouponCabin claimed Stylebop would not pay them because I did not click a proper link- not true. I lodged a complaint with the BBB. I then reached out to Stylebop who investigated and said they would contact CouponCabin and I would be paid. CouponCabin asked that I close my complaint since we would resolve the problem. I said that I would as soon as I was paid. They proceed to close my account and not pay me. I am waiting to see if the BBB can help me as I have all of this documented and there is no question that CouponCabin is behaving fraudulently. I have also contacted Stylebop to make them aware of the situation.

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CouponCabin terrible website and appalling service!

I was just about to get my reward and they blocked my account! I still have no idea what happened and they don't want to explain anything. After I found out that my account was blocked I contacted CouponCabin and demanded some reasonable explanation and their rep started talking nonsense - something about their terms and conditions. I actually did not understand what he tried to tell. Well, then they made another genius move - they closed access to their website! What did I do? I don't get it! Terrible website and appalling service!

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11:30 am EST
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CouponCabin change terms and take your cash back

I spent several hours trying to see why I was blocked, talk with customer service agent who worked through problem and told me I would be able to access site and reinstate my cashback. I check today and I still cant access. I dont expect much from this company after I did some digging and they have tried to take competitors to court because they wanted to be a monopoly. The business world is free trade.

Here is a review from a past employee: Hire a professional to run this company, CEO should step down, he's running the company into the ground. Turnover was easily over 80% a year when I worked there. Competitors like Retail Me Not were started after this company and now dominate the industry, there is really no way for this company to catch up...outlook for longevity of company is extremely poor.

Update no one helps just auto responses
To all customers of couponcabin I would run from this site their terms and conditions does not even have a checkbox to agree they make up their own rules so they dont have to pay.
I will be returning to each store I bought through couponcabin and was suppose to get cashback from and tell them that they lost my business because of couponcabin and will only shop their after they remove you from their business dealings and encourage others to do as well.

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Update by r. k.
Dec 04, 2016 5:04 am EST

Generic responses and make own terms so you dont have to pay people CS rep promised everything was handled your u are a scam company. Purchases were completed that is a fact and you want to screw your customers so you can keep money because of your companies shortcomings because you can't compete with the larger companies. Your emails you send are generic don't even have a name ever attached which is suspicious behavior. A customer cant have suspicious behavior when they make a purchase which is offered to all people and expect to be paid

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11:36 am EST

CouponCabin cancel account right before cash back release date/customer service unreachable

They made my account inactive 1 week before rewards were to be paid out. I've emailed 10 times and have gotten 2 generic responses saying terms were violated. I've questioned many times how I violated a policy when I used there service one time and have yet to receive an answer. I can guarantee you this is a scam as I'm a 33 year old female who used there service one time for CallawayPreowned and never violated any terms of the agreement and this is the only cashback program I've tried. Just a warning it's not about the reward it's the principle these crooks making money off the people then saying were the ones corrupt. Shame

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Susan19772
, US
Aug 03, 2017 9:45 pm EDT
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The complaints are real. No explanation given for closing the account and forfeiting all earned money. Boycott and try TooCashBack whose rates are typically higher anyway.

S
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Success@CouponCabin.com
, US
Nov 29, 2016 12:44 pm EST

CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cashabck as possible to our members. That said, when accounts are identified as trying to get around these rules, we have no choice but to close these accounts. We are in the process of refunding the commission we earned on your order back to the store, so please know that it’s not our intent to make a profit on this.

Marc
Head of Customer Service
CouponCabin.com

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AM0122
, US
Nov 29, 2016 2:35 pm EST

Marc and Tracy seem to have generic responses to respectful issues. If the account was used once for one reward how in detail were the rules broken? You seem have the responses that give no detail which does seem a bit fishy. If someone is asking how a rule was violated what's wrong with giving an explanation if there's nothing to hide? Scam

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Success@CouponCabin.com
, US
Nov 29, 2016 12:32 pm EST

CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cashback as possible to our members. That said, when accounts are identified as trying to get around these rules, we have no choice but to close these accounts. We are in the process of refunding the commission we earned on your order back to the store, so please know that it’s not our intent to make a profit on this.

Tracy
Manager of Customer Service
CouponCabin.com

CouponCabin Customer Reviews Overview

CouponCabin is a popular online platform that offers a wide range of coupons and deals to help shoppers save money on their purchases. The website has received numerous positive reviews from satisfied customers who have found great deals and discounts on a variety of products and services.

One of the most significant advantages of CouponCabin is the vast selection of coupons and deals available on the site. Customers can find discounts on everything from clothing and electronics to travel and entertainment. The website is easy to navigate, and users can quickly search for coupons by category or store.

Another positive aspect of CouponCabin is the user-friendly interface. The website is well-designed and easy to use, with clear instructions on how to redeem coupons and take advantage of deals. The site also offers a mobile app, which makes it even more convenient for shoppers to access coupons and deals on the go.

Customers have also praised CouponCabin for its excellent customer service. The site has a dedicated customer support team that is available to answer questions and resolve issues quickly. Users can contact customer service via email or phone, and many reviewers have reported positive experiences with the support team.

Overall, CouponCabin is a highly recommended platform for anyone looking to save money on their purchases. With a vast selection of coupons and deals, a user-friendly interface, and excellent customer service, it's no wonder that the site has received so many positive reviews from satisfied customers.
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