Costco
reviews and complaints

This isn't technically a complaint on the product itself.
But I noticed you had an asterisk on the tag in the store, which means you are discontinuing it. It is sku number 1102200. And the upc number is [protected]

Why are u discontinuing this. This is one of the best products in your store! And it sells hugely.

Please bring it back, either with the same product, or have a private label supplier get it to you under your own store brand name.

Thank you.

William Gregg

My email is [protected]@aol.com

My phone is15033515540

I ordered CasperKing Size Mattress from Costco Online.

Twice Costco shipped me the wrong size Casper King Mattress. First time 74x76, second time 76x78.
Specifications on Casper website for this mattress is
King, 76" W x 80" L x 12" H, Hybrid: 134 lbs, Foam: 104 lbs

Costco box also describes the King size as 76" W x 80" L x 12" H

I called Costco Online for the return process both the times.

First time Cost sent someone to pick up the mattress, which was rolled on our bed . Second time, when I got the wrong size, I called Costco Customer Service and the rep insists that we take it to UPS or if we want UPS to pick it up then we roll it and box it as UPS will not take it if it is not boxed.

The Costco Casper mattress is a boxed item, that is compressed using some technique to fit in the box, and is delivered in Vans.
How am I supposed to roll over 100 lbs 76x78x12 mattress, box it, and haul all by myself from my bedroom on level 2 to my door?

I want Costco to pick up the mattress from my bedroom, and refund my full amount for the mattress.

I have purchased this cat litter from Costco for a decade and LOVED the clean mild lemon grass scent. My cats loved it too. As a pet sitter and involved in cat rescue, the right cat litter is very important. I ALWAYS recommended this cat litter to new adopters and clients. But...then I noticed a few months ago when I refilled the cat box, I could not smell the lemon grass, and even worse, it was extremely dusty. My cats and I both liked the sutle lemon grass mild scent as its not overpowering, but just smells fresh. But it gets worse, when I tried to scoop out the pee it would barely clump and all broke apart. What the heck? Thought maybe I somehow I got a bad batch, and was looking forward to buying more of the regular good stuff. Wrong! Ever since then, EVERY SINGLE JUG is super dusty and the lemon grass scent is gone! I think most cat owners are willing to pay a little more if the cost to produce the original stuff increased. You cant put a price on a dust free, clean smelling home. PLEASE go back to the original formula. Until then, I will never ever it use it again, and will definitely not recommend to anyone.

Bought their 21oz (600g) container of candies yesterday on the basis of a sample at my local Costco. (tasty, 27.5 calories per piece, pretty natural ingredient list - nice)

The container lists 4 flavors: 'Strawberry, Orange, Apricot, Apple Cinnamon' in that order on 3 sides and the top and bottom of the can, and also says 'Contains about 75 PIECES'.

I assumed that the 4 listed flavors would be pretty equally distributed, so maybe 18-20 of each flavor with perhaps slightly less of the last one listed, Apple Cinnamon.

Sadly this was not the case: when I opened the can at home there were 30 orange, 20 strawberry, 20 apple cinnamon and only 5 apricot - which happens to be my favorite flavor of the 4, and the main reason I purchased the container.

The candies are good, so I'll be keeping the container. But I'm definitely not going to buy this again, and I've learned my lesson about assuming things, even at Costco.

Never posted a complaint before in my 20+ years as a very satisfied Costco member (and as things go this isn't a serious complaint); do appreciate this forum being provided for members!

Hello this is Mary Blue I come to your La Mesa Location last week the 18th. This location is the closest to my home. On this day I was belittled, embarrassed, and humiliated. The lady at your out side cash register stated that my money wants real and that I couldn't get my food. Mined you I just came from the bank and had nothing but hundreds on me just bought stuff inside. I just wanted a hot dog and drink for me and my mom. I started crying going to my car in disbelief that because of how I look I can't have to money I had. I even confirmed the the money was real inside and she still wouldn't take it. It's been a week and I still don't feel comfortable going to that location. I think that there should be more training for the cashiers and the proper tools. No one should ever go through what I went through ever.
Sincerely Mary Blue

I just left your Columbia store this evening (09/25/2019) in disgust. I picked up two Olay body wash that Costco has on sale (limit 2). Your cashier (Karen) insisted that she was not going to sell the items to me because she thought thatI just purchased the same items a few minutes before. I told her that she was mistaken, moreover, she could find out if my membership card had purchased the said items. She called in Brandon, whom she was taking her cue from, and he also told me that I was not going to be able to purchase this item. The manager, Chuck also told me that I had purchased the item earlier without any sort of confirmation. I told him that I had not, and offered for him to verify with my card. I have also noticed of recent that certain groups of people are treated differently at this store by certain Costco staff. I did inform Chuck of my observation, his response was both shocking and insulting. He actually wanted to interrogate me at the cash register, but I politely declined to answer him. I have had Costco executive membership (#[protected]) for several years and shop regularly at this store. I was finally allowed to purchase my items after your staff wasted my time and publicly embarrased me.I believe that Costco's reputation cannot and should not be tarnished by some misguided staff. I think Costco's management should be aware of this very disturbing trend in this store.

I'm not a member of Costco but I've been going to Concord, Ca Costco for about a month now to the food court almost everyday. But this one particular day I decided I wanted to see what they got so I walked around found some things I wanted to purchase but as I was shopping an security man approached me and said to me "are you member I tell him no he says cause I know what your trying to do with your big bag and all I say what is that he say just come on miss I'm trying to be nice now put everything back and leave the store so I do as he says but while he's escorting me out of the store I ask him how can I become a member he tells me you can't afford it. Now I don't know about you but I feel like the whole situation was discriminating and rude I was so upset that I was going to sue them for discrimination and whatever else I could but decided not to instead I told my friends and family (which by the way is a lot of them) about what happened and most if them decided to cancel their membership. And one more thing about your Costco employees. Next to the store is an security empty field where a homeless couple decided to camp at. They knew it was private property but there was no where else for them to go. Now they had been harassed yelled at cursed at and even lied on by Costco employees. Thats when the police got involved and the couple were told to move (they were given three days) they tried to keep the area clean as possible but being homeless and having homeless friends you accumulated a lot of unwanted things so they put it in a pile to take away when possible but Costco didn't even give them a chance or even talk to the couple about the situation they called the city of Concord, Ca homeless abatement team and had them and their personal belongings removed. Now I'm not saying the couple was right but things could've been handled differently in so many ways. But I don't have all bad things to say about this Costco. See one day I go to the food court likely I always did for lunch and my credit card just wouldn't work and one of the food court workers named Suzanna helped me out she took it upon herself to purchase my meal for me. I see her every time I come in, working hard doing her job. I just wanted to say thank you Suzanna for your kindness one day i will show you my appreciation. I'm sitting at the food court now

Poor service. First time, driver didn't show up, driver lied to the company's call center employee about his whereabouts. Second time driver changed the time at the last moment. They rushed up the delivery. Very rude. No knowledge about the product. InnovelLogistics gives 2 hours window for the delivery before one day but it is highly unlikely that they will come as scheduled. Driver is supposed to call 30 mins in advance, but they don't do that.

Costco should really consider other options to deliver appliances. Surprisingly, Costco's online order customer service after the incident was also not good.

We've been Costco members for about 30 years and dutifully switched to the Citi Visa card when Costco no longer accepted American Express. The Citi card offers great rewards for travel related purchases, that is, if you can use it. Unfortunately for us, Citi cancelled our cards (no fault of our own) within a few weeks of an 11 month dream trip to Australia and New Zealand. We are big spenders and pay 100% of all our credit card balances each month. Australia has many Costco locations we planned to use. Before leaving the USA, we provided the travel alerts to Citi. This is a more cumbersome process than Capital One, Chase or American Express. Two weeks into our trip my card was declined at a store. I called Citi from Alice Springs, AU and got a message that their system was down and to try again later. I tried the international number again the next day. It takes about 5-10 minutes to get to a representative. Citi cancelled my card for an insufficient reason and said they would send a replacement. I told the rep not to because we would not be available to receive it and we would use my husbands card. However the rep did anyway. Of course, the cards were unable to be forwarded and went back to Citi. Citi then cancelled my husband's card. I called Citi and was told their system was down for another 4 hours and to call back. I did call back and spoke with a manager who was very apologetic but he could not resolve the issue. I wonder about the cost of international calls on my mobile phone. Too bad Citi mobile app doesn't allow for WiFi chat/email communications. Bottom line is don't count on Costco Citi Visa for travel. Thank goodness we have other reliable credit cards.

I had a membership through American Express. Citibank sent me a card which I did not ask for. I called them to cancel card. When Costco charged the membership to that card I was not notified. I never recieved an invoice from Citibank. Wrong email they told me. Unpaid balance accrued with knowledge. Credit reporting agencies dropped my score 150 points overnight. I called Citibank and though they are admitting fault cannot restore my credit score. I want this resolved asap!

A floral bouquet purchased through Costco was delivered by UPS Next Day Air Saver to my home this afternoon, Sept. 6th. The instructions requested delivery on the 4th. and in at least 3 places it said to knock or ring bell. The box was left at the end of our long driveway. No notification was given. The temperature this afternoon was 97 degrees! The bouquet was hot to the touch. The pad holding the stems was dry and hot. The large white lily stem, 3 blooms, was dry. One of the spider mum heads was off. I know this was not an inexpensive arrangement and my son was disappointed to learn about the delivery. Linda Muxworthy

Hello, on 9/3 around 5:45 PM I went to the member services desk because I forgot my card. I had changed purses and I forgot to put my cards back into my purse. There was 2 people at the counter, one person ahead of me and one behind me. I really didn't pay much mind to who the lady (Asian shoulder length hair )was helping but she was back and forth. There was an African American lady back there as well speaking to an elderly lady at the end of the desk. At one point there is a lady who was with two men, she seemed to be getting a card, she had to take her picture twice, I'm not sure what happened but she was there a while, the person ahead of me got his turn. By this time we were waiting a good 20 minutes. I could hear "Diego" giving him some information and going over it, telling him something about his phone, an app, I assume. Meanwhile the line is getting longer. The man behind me is getting impatient as well as I. The African American Lady finishes her conversation and heads over to answer a question at the return desk. About 30 minutes have gone by, Diego calls me over. He asks if I was waiting long, I reply "yes". He starts to hand me a form, he says well i just want to go over this new thing Costco is doing. I let him know that I'm not interested. I let him know that I have been waiting for over 30 minutes and I let him know that those people in the line have also been waiting and I don't want to go over the information. I would like to get may pass so he can get to the people behind me. He says, ok, but this is going to help you, when you leave your card at home. I say again to him, thanks, but I'm not interested right now, I would like my pass please. He continues, yes, but this will help you, all you do is. I say to him two other times, I am not interested. He say, Oh, your card has expired. I say to him, oh, I left my check on my refrigerator door. Can you wave it and I will come in next week and bring it with me. He says I don't think we can do that. I say, really I have done that in the past. He says, no you would have to have to pay to be able to go in. I say to him, in the past they have waved it, I come in here every week. He says, no. I ask If he can call the manager, to his left the African American lady is there, he says, here is my manager. I say of, you are the manager, she says yes. I then start to say, I left my check on my refrigerator, in the past I was able to come in the following week and bring it. She takes a quick glance toward that computer and says unfortunately, your card is expired and you need to go home and get that check or you will not be able to shop. I say to her, my son is at home, can he take a picture of the check that is on my fridge and you can scan it. She says not sorry we cant do that. I say is that a policy change, she says yes. I don't want to argue with her, I pay my membership and I left there pretty upset. I do my shopping which came to a couple hundred plus the membership. When I was at the register, I asked the cashier if when their members membership has expired and they have forgotten their check at home, do they still wave it or has that changed. There was one cashier and the helper, and they both said, no we still are able to do that. We get members that forget and we wave it and they come back and present the check. We still do that. I said to them, that lady over at the CS desk just told me she couldn't do that and made me pay for it. They both looked at each other, confused. They were very nice and helpful. I asked If I they can point me to her manager. They mentioned a name, I was waiting for my kids what were getting some food. I saw a young man and asked him if he was the manager, and he said no. I can't remember the name they gave me, it sounded like Alfredo, I want to say something Latin. This person says, he just left can I help you with something. I left him know that the manager over at the CS, said I couldn't wave the membership payment. He says, what manager was she wearing a red vest like mine? I say yes, he said, I believe she is a supervisor. I said, she said she was the manager, now I really want to speak to the manager. He called the manager, who I give him my whole story. He lets me know that they still wave if a lot of time hasn't passed, which I tell him, August is my expiration date. I let him know that she said she was the manager, he looked at me strange, and I say to him. I just found out that she is the supervisor, not a manager. He nods. I say to him, I wanted you to know. I have been shopping at Costco for over 20 years. i come in pretty much every weeks and spend hundreds of dollars most every week. I have been coming the the San Leandro for about 7 years and before that I lived in Fremont. I have forgotten my check on maybe two occasions and the manager has always let me come back. I its poor customer service to see that I have been waiting so long to get a pass only to be told that I have to go back home, or I can't shop. I know he will probably say something to her. I thought you should know. I think a simple look at the computer to see that I was a frequent member of that store to be confident that you would see me again and that there was no need to say for me to take a trip home and retrieve the check. I'm a loyal customer, and I love Costco. My name is Monica Calderon

I have a costco membership and tried to place an order online. The "system", although it connects to Canada Post and recognizes my address, will not recognize my postal code and therefore I cannot place my order. I order items all the time from other sources (i.e. Wayfair) with never an issue. Costco has now lost $1100 of my business and I will not be renewing my membership.

I have been a Costco member for the past 20 years +. Despite the accident and trauma I suffered due to Costco delivery, I continue to shop at Costco and spend about $ 5000-7000 $ in Costco stores annually and an additional 3000-14000 $ with Costco Travel. We are consulting doctors and lawyers on how best to settle this. And this is how Costco treats some of its most loyal customers:

We saw a nice looking book shelf in Costco for $ 400. But Costco store said they won't deliver it home. So, I bought the 2 book shelves from Costco online and paid extra $ 150 per book shelf for home delivery. Costco online website clearly said they will deliver it inside the house and not in the garage or block any front entrance or inside doorways. Each book shelf weighed about 300 pounds and the box measured about 4x6.5x2 feet deep. So, I paid extra $ 300 thinking it would be delivered inside my house and placed the order with Costco Online.

Surprise, surprise, 3 weeks later a truck shows up in my driveway with one driver/mover. The guy says I am going to put in your garage. I told him I paid extra $ 300 for inside home delivery but the guy would have none of it and flat out said and I quote " I don't work for Costco". You paid Costco, I deliver in your garage. After much arguing, finally the driver agreed to move it to my study which was immediately after my garage provided I help him to move. My first instinct was to turn him back and say F-off. But, I had waited for the shelves for 3 weeks and took time off from work to receive them. So, I reluctantly agreed to help him unload and then put it on a buggy and move it inside my house.

While helping to stand up the shelf in my study, I was lifting the box only with my left hand as I was in a corner and in the process tore my left arm bicep. I knew right away once I heard a snapping noise and the pain shot through my left arm. I yelled and told the mover I had injured my left arm and ran to my refrigerator to ice it hoping it was just a sprain. By then 1 book shelf was in place and now the mover calls me out to move the 2nd book shelf. I told him my left arm was already injured and the chap goes " well use your right Arm". So again I reluctantly stepped out helped him load the 2nd shelf on the buggy and moved it to our study barely helping with my right hand. we got the 2nd shelf in place finally.
By then it was close to 6 PM and decided to head to ER to see how bad was my injury on my left arm. Reston, VA ER X-ray showed no broken bones. But the ER doc looked at my left arm and the internal bleeding and swelling and said it maybe a bicep tear and asked me get it checked with a Orthopedic doctor. 4 days later Orthopedic and MRI confirmed it was a left arm bicep tear due to furniture move incident. I had to go through surgery, take 2 week off work and 4 months of physio therapy and still has not healed.
I narrated the whole incident to Costco customer service or legal and they recorded my statement and conveniently said we did not deliver the furniture. issue happened during CEVA logistics delivery company's work. So they convinced me to file a claim with this cheesy delivery company 'CEVA logistics" and told me they would follow up.

Basically, Costco washed their hands-off at that point even though I bought the furniture from website and nowhere did they say there will be a delivery company and we are not responsible. Moreover, Costco website will promise delivery inside the house but delivery company came and said nothing doing we deliver outside, deal with it !. Costco basically sells the furniture with all kinds of promises charges extra for home delivery and quietly retreats from the scene.

I narrated the whole incident again to this delivery company, they recorded my statement and promised an investigation. After 6 months, got back me to with a investigation result that stated
1. they were not negligent, they were not supposed to move the furniture inside the house,
2.I volunteered to help the mover and got injured in the process !.,
3. also implied I already had an earlier injury that I was reporting. Even though I had told them I had no previous arm injuries.
4. And much cheesy investigation results that are not worth reporting here..

Costco was copied on this investigation response from the delivery company but does not want to get involved and do the right thing.

It has been 6 months since left arm bicep tear happened during Costco furniture delivery, I went through left arm surgery, physio therapy and my left arm has still not recovered fully. Now it turns out, this will have long term implications on my left arm strength. I am talking to lawyers, doctors to understand what this means and looks like a long drawn out legal fight. So be it.

Buyer beware, just because you are buying from Costco does not mean they will take responsibility. Costco will wash their hands off and abandon you at the earliest opportunity whether you are right or completely truthful simply does not matter.

Regards
Pradeep Somayaji
Old Costco member.