Costco
reviews and complaints

91-1374 Halili St
Ewa Beach, HI 96706

9/5/2017

To whom it may concern:

My name is Ausra Pyszczymuka, I have an executive membership at Costco #[protected]. We spend an average of $800 every month at Costco and really enjoy the benefits and quality of service as well as products Costco has to offer. However, recently we purchased Tassos Kalamata Olives at Kapolei Cotsco (Hawaii), that claim to be pitted, according to the jar, but on 9/4/2017 I made a salad with these olives and broke my tooth by biting on one of them, because it had a piece of a pit in it! What made it worse, it is one of my front teeth. This was my lunch right before I had to go to work, it happened around 2:00pm. My husband, who was with me at the time, has witnessed it too. I immediately called my dentist and left a message asking for an emergency appointment. He was able to see me this morning (9/5/2017) at 9:45am. According to my dentist, I will most likely need a bridge or an implant. Since the appointment was just this morning, the dentist is yet to present my case to an oral surgeon for evaluation and then decide what the best course of action will be. He will also be able to tell me the price of dental work once the plan of treatment is determined. However, he warned me that it will be costly, as implants and bridges are very expensive.
Thus, I am very disappointed, because this not only caused me a great deal of discomfort, especially at work, but also will cost me a lot of time and money and it was completely unnecessary if only the olive company as well as Costco did a better quality check of this product.
To resolve the problem, I would appreciate if my dental work was covered by the company or vendor who caused the injury in the first place.
I look forward to your written reply and resolution to my problem. I kindly ask to respond within 14 days of the receipt of this letter or by 9/19/2017. I hope it will not get to this, but if I do not hear from you, I will seek further legal action. Please respond to ausra.[protected]@gmail.com.

I appreciate your attention to this matter,
Ausra Pyszczymuka

I don't normally shop at this Costco( the one located near UTSA in San Antonio, TX) but it happened that I was near and decided to go shop there. Josie on the cash register almost yelled at me because I told her I can redeem my certificate without having an actual check. She insisted I couldn't and got aggressive and yelled to get a supervisor then he told her I actually could then she scanned the certificate and assured me it went through and when the receipt printed it didn't deduct the amount. I'm extremely upset and have been waiting in line at the membership for about 25 minutes. Customer service sucks doesn't feel like any Costco that I've been to. People here are short handed and they have an attitude I will never return to this branch.

My car was having the tires balanced and rotated at Wharton Costco Friday Aug 25th, 2017.
when I picked up the car at about 5:00 PM, they told me the car key is lost.
Costco did offer a free taxi ride home after an hour of waiting; causing me to miss my dinner date by 45 minutes.
The tire center manager said when I obtain an estimate from Acura dealer for replacing the keys and associated locks, Costco will pay for it.
I obtained a detailed estimate from Acura of Denville for replacement of keys, cylinders and labor and presented it to store manager. The Acura parts representative's phone number is printed on estimate if Costco should have an questions on the charges.
when I presented the estimates to the store manager for payment, he said the work must be done first prior to payment.
I would like to know what's Costco policy?
What happens if my car is stolen or traded?

my contact information:

Jim Eng
[protected]
[protected]@gmail.com

I'm a software architect and am sitting in your store working on my computer while a flat is being fixed on my car by your technicians. And I love the service. But the battery on my computer is low and I need to plug in and this store [protected] S, South Jordan, UT 84095) has covered all electrical outlet boxes on the wall next to the food court. Furthermore, the only plug available where the ATM is plugged in has a cover inserted. I could remove it but I'm honoring your apparent intent on preventing us from plugging our devices in.

May I suggest that you rethink this policy and provide electrical outlets for professionals that shop at your store. I'm willing to bet that the amount of goods we purchase far outweighs any inconvenience of adding the plugs and the cost of the electricity.

Thank you.

Mark

Reference: Member #[protected]

I placed an order on 8/31/2017 of the HP model referenced above (949.99 less 200.00 coupon); order #[protected]
Received confirming email on 8/31/2017;
Received decline and cancellation email on 9/01/2017;
Reentered order on 9/01/2017; order [protected]
Received confirming email on 9/01/2017;
Received decline and cancellation email on 9/02/2017;
Called bank - both transactions approved;
Called customer service on 9/03/2017;
After one hour and 20 mins on phone between wait and conversation, the representative could not answer why the order was cancelled. Therefore, the representative placed the order manually and assured me order placed and authorization received.; order #[protected]
Received confirming email on 9/04/2017 early morning;
Received decline and cancellation email on 9/04/2017 after 6 pm;
Called 9/05/2017 and on the phone for one hr and 2 mins, was told by the representative that she could not place the order but that I should reenter the order online. Reason that I used a different email address than I had in the past and that the coupon would be honored after I placed the order and called them back. Instead of calming a frustrated customer by offering to place the order and rush the shipment, I am turned away.
**I am so unhappy with the situation I was placed in after years of being a customer of Costco's that I am forced to cease shopping online and in warehouses.

The form I was working on looks like it was submit before I was finished. If you did not receive a previous form, please let me know.

The portion of the e-mail I did not finish was as a business person understanding not having more employees at the seafood counter, since I assume it is higher margin.

Lucky that there is a Wegmans not far from Costco.

Ground beef patties item #ART./22724 I have been purchasing this product for a long time but this last box I bought we found 2 patties with hair in them. They were slightly defrosted and when I took them out of the bag I found hair in 2 patties. None the less I threw the box in the trash and have since stopped buying this product and am skeptical about purchasing any frozen meat products from Costco. this is my first time ever complaining to a company but a store as big as Costco should have better inspections of their products. Thank you for listening.
sincerely,
Teresa Hayes
[protected]@gmail.com
If you have any questions please feel free to call
[protected]

To Whom it may concern,

The Eureka CA tire center has installed new tires on my vehicle, however, they did not correctly torch the tires. After hearing a noise, the tire was examined and discovered that ALL four tires have loose wheels. The tires were not torched correctly causing them to be 'walking tires'. When this happens the tire rubs back and forth and grinds metal and can crack your aluminum wheel. This is extremely dangerous and should never be allowed to leave a shop without being properly installed. Please contact me ASAP as we have no means of transportation due to Costco Tire Centers lack of detail to the job at hand. This is an extremely large problem that need attention immediately.

I brought my car in on August 15th due to a warranty issue with a tire. I was told that it would take about 3 days to get the new tire. After7 days and no communication I called and spoke to someone in the tire center. I was told that he was going to look into it and call me back. No one called me back. Two days later at approximately 830am I spoke to the manager of the tire department and was told "I'll see what I can find out and call you back". At 4pm I called and was informed that the he went home early. I spoke with Tyler and he said he would look. He actually called me back and said UPS delivered the tire but they couldn't find it. He said he could get one from Reno and it would take 3 days. Today September 1 after not hearing anything since the 24 I called again. I was told my tire arrived on the 29th and a message was left on my phone. Not only was no message left but there isn't even a missed call from Costco. Then I was told it was going to be sometime next week before they could put one tire on. So it will be over 3 weeks and horrible customer service to get one warranty tire put on my car. That is completely unacceptable. I'm considering canceling my Costco membership immediately.

Good afternoon,

My name is Samuel Carter and as I was leaving your Simi Valley location I was approached by one of your loss prevention officers who demanded my significant other show him the contents of her bag as we were leaving the store. All we purchased was soap, a lamp, and a few office supplies. This is completely unacceptable and I will not stand for this offense. I have a strong sense that we were approached due to the color of our skin. I was enraged as this was happening and did not get a chance to note the name of the loss prevention officer. This occured between the hours of 2:00PM and 3:00pm on August 30th. I will be writing to my congressman and I demand a response from your corporate office.

Best regards,
Samuel Carter

P.S.
My email address is: [protected]@gmail.com and my cell phone number is [protected]

Quinoa Salad

Pack date: 08/28/17 11:03:13 AM
Sell by: 08/31/17
# 42825 $4.99 a lb.

On 08/28/17 I bought the quinoa salad at Lakewood Costco #1050 Lakewood, CA. Had some that night noticed a crunching sound, thought it was uncooked quinoa. The following day I noticed three separate instances, same serving, of a crunching sound. I spit it out and looked at it, but couldn't find anything because it was too grainy and with the mixture of colors it was difficult to seperate. Morning of 08/31/17, had a small serving of quinoa and the same crunching sound. I spit it out and was slightly bleeding from my cheek and molars ached. I thoroughly inspected it and saw a small grain of glass. This a little smaller than the size of sesame seed, no wonder I couldn't see it before and because it was transparent it blended well with the salad. I'm calling Customer service to make sure they make other purchasers aware.

My family and I are long time customers and we went to the food court at costco lake elsinore on saturday august 26th and we were treated with so much disrespect and attitude it was simply unacceptable. I understand they were completely busy that day but the girl at the service window named rebecca was so rude and disrespectful. First off she had attitude as soon as we walked up to the window, no hi or hello how can I help you, just "what do you want." then she clapped her hands and rolled her eyes at me. We proceeded to order and there were quite a few of us and she acted like we were taking too long and an inconvenience for her. I know costco is about member service and so are their employees, well most of them at least. Rebecca was definitely anything other then about member service and if I were her employer I would think twice about employing her. I did call the assistant warehouse manager shauna and explained the situation and she offered me an apology and a pizza. Which I declined because a free pizza will not make up for the disrespect and attitude me and my family were shown. Thank you for your time. I do frequent this establishment and would hate for myself or anyone else to ever be treated this way again by rebecca in the food court.

At the Orland Park, Illinois location, Store Number 647, I was treated extremely rude by the checkout employee and customer service male employee. The employee was Kat S who basically threw my products after telling me I wasn't able to use my authorized card here. She has been rude to me several times here while shopping and I do not appreciate her attitude. Someone needs to address her issue.

I would like to be reimbursed for the repair I had to do on my car as well as the cost for 2 tires and here is why.
I had my tires replace end of July 1 week later my car locked up as though I pulled my emergency brake. The mechanic said the pieces from screw flew into my e brake cause it to lock. Now thank God I was going 10 miles an hour and not 65. That costed me 163 dollars to repair. Now the other tire is doing the same thing. They over torqued it so it shredded the inside screw. Because it did this I lost 1, 000 miles on both back tires. I'm extremely upset about this because it's not cheap for new tires or mechanics. Plus if I was going fast like down, the parkway I could have been injured or even hurt someone else. I went to the hazlet, nj store. I had called the one gentlemen was nice and said to come in but then I called a few days later and the younger guy was kinda rude because I explained the mechanics said it was Costco fault. I just lost my pop and I had had the time to go, in there do, it writing you in, hopes you can help.
Thank you
Natasha giske [protected]

I bought perfume from Costco store and gift it to my friend. When they opened bottle lid was broken. I askedcostco to refund as the bottle lid is open they said thy need the bottle. But as it was a gift I was not able to get the bottle . I want them to refund the money I have snap shots of the broken lid. I am not able to get the bottle as it was gift and dnt want to bother person to ship it. As it would cost them 30$ or to drive down to costco. As it broken the perfume its unhygienic . Please help me get my refund back or Atlst ship me a new bottle. Its Prada candy perfume

Name: Ashok Gupta cell: [protected]
Contract: 7826409. signed on 07/29/2017 at Costco
Direct Tv installed on 08/05 /17. AT& T came to install Internet on 08/11 .They could not install the service they promised which is 50 mps. At & T returned without installing. Since then I am trying to cancel my account. I call [protected]. They said they can not do anything. Then I call corporate office of Direct TV they said I have to pay 480 dollars to cancel my account.
Then I sent email to [protected]@directv.com on 08/19. They acknowledge my email but no answer after that. I also got email from Direct TV acknowledging my email but no action. This is what I wrote :
I would like to cancel my contract because I feel cheated and misrepresented by Costco Rep

Problem and issues: I am having with this Direct TV and AT&T contract via COSTCO.

I have signed two year contract with with assurance that my At&T speed will be 50mps.

Direct tv was installed on 08/05

I was promised by costco sales rep that AT&T will be also installed at the same day in the afternoon.

No body showed up that day,

AT & T came on 08/11. Spend two hours but they could only bring the speed up to 24 MPS.
Tecnician said that one of the cable is not getting connection.

HE called other outer professional from AT&T( Carlos Trejos)
Both of them could not bring the speed they promised.

I am paying double at the point. I am paying comcast and directtv and I don't even have AT&T service.

I THOUGHT IT IS FEDERAL LAW IF CUSTOMER IS NOT SATISFIED THEY SHOULD BE ABLE TO GET OUT OF CONTRACT WITHOUT PAYING 480 DOLLARS.

I have lost total faith in AT&T and I can not work from home with the speed 24mps.

For all above reasons I would like to get out of contract.

I paid 80 dollars for DirectTV installation. Paying Comcast and Directv at the same time.

Why TV is installed first? Internet should be installed first.

I would like to cancel by contract ASAP and want all my money refunded.

Best Before date:
Nov-19-17 E-139-7-2-L7

Kirkland brand trail mix snack packs when opened from this box had very few of any M&Ms in the pack. I have not bought Costco brand trail mix since. This ruined my customer experience and I have bought my snacks elsewhere. There should be a way to evenly distribute the amount of M&Ms per a pack.

Below is the information of the store.

Costco Commack, NY
Address

10 Garet Place
Commack, NY
[protected]

My mother went to Costco yesterday upon my request to purchase the Goldilocks cakes I wanted. She put them in the fridge without carefully examining the box. I, Nimi, went to the fridge and didn't pay close attention to the cakes till I opened the package. I mistook the fungus and mold for the cake being burnt and almost took a bite till I realized that wasn't burnt cake. There was fungi and mold on all the cakes in the containers. The box says "BEST BY AUGUST 30" which doesn't fit its description because that's obviously not fine. I will go higher if needed if something isn't done because I could have got very sick. This is unacceptable and safety precautions need to be followed.

About 5 months ago I went to pick up my medication and the migraine medication was missing this was the 2 time I went in to pick this up. MING MANAGER said the doctor said I could have it I been in to the doctors. he said his office didn't call my primary doctor said she did not call and there is no reason not to fill the medication. I have 75% over growth around both optical nerve and need several surgery the migraines are there for awhile. Today I called to talk to Ming I tried to give her the doctors names and number Ming flat refused to take them she told me a bunch of bull that I had to due and finally told me it as a waste of time because they were probably going to stop caring them anyway
This is not the first time I have been unhappy with Ming every time I come in and get medication she has something negative to say like your doctor shouldn't be prescribing that she acts like she know more then all my doctors and has know problem going on about it me and my friend and family have been using the Modesto Ca Costco for many years and we all have a story about Ming at Costco pharmacy there is many reason Doctor prescribe medication and when she tell you why you should take it
It make people afraid I have never had a pharmacist try to give that advice
I usually hear talk to your Doctor

I was charged twice for Membetship.
My daughter Danielle and I have a membership together, we have had ito for years.
I went to the Azusa store and the Cashier informed me I needed to pay my Membership fees or I could not purchase items that she had already rung up.
I informed her we had already paid updated our membership.
I went to the Service area and was told my daughter had to go in to prove she paid. I was totally humiliated in front of so many people. I was treated like trash.

My daughter went into Costco and was informed I did not pay. She had the date and was told they could not help her.

We live at the same address, we have the same last name and your staff could nit help us? Aren't we in the computer? We receive mailers regularly.
Please look into this and respond in writing as soon as possible.
Thank you,
Maria & Danielle Arzaga
20945 Moonlake St.
Walnut, CA 91789
[protected]