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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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J
2:50 pm EDT
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Costco staff/customer service

Yesterday (September 8th), I visited a local store in Calgary.
At this time I was not a member yet! I went to the membership desk and explained I would like to sign up however I would like to take a quick look through the store to see if this membership would actually be beneficial to myself and my partner.
We are new to Canada and my manager who is a Business Member advised we looked into Costco here in Calgary, we was advised that we could have a member of staff walk around the store with us, to this we kindly declined as not only is that not a waste of an employee's time its also a little embarrassing for a couple to be assisted around a store, right?
However I am aware of membership regulations and laws and knew I could still use your pharmacy without membership, I advised the greeter at the front of the store that I was visiting the Pharmacy (which was made clear to the team at the membership desk and they also confirmed I could enter membership free for this).

We had not even walked 3 aisles into the store before 2 older ladies approached me and my boyfriend and shouted from one end of the aisle in front of all the customers 'EXCUSE ME DO YOU HAVE A MEMBERSHIP" not only was this embarrassing it was also unprofessional in many opinions. I explained no we was not members yet but we was heading to the Pharmacy, I was told I needed to go the membership desk and obtain a temporary card, I explained I was told at the desk I could enter without membership. We was then told to walk straight to the Pharmacy which we did as we was already on route. However we then realised the two older ladies had continued to follow us and was radioing back and forth with regards to us.

This I feel was more than unnecessary, made both of us feel like we was criminal and of a behaviour that would need to be watched and followed around the store, I do not understand where any of this was acceptable, shouting and then following.
I decided to leave the store and was very angry at the whole experience so I even decided that I would not sign up for membership however I find this sad.

It is not ok for any profession to make any customer feel as though they have done wrong, if by any means we gave an impression that we was stealing I would fully understand, we are both working professionals and as I previously stated my Manager advised we checked Costco out and he was shocked to hear of our experience.
When exiting the store the greeter then found it necessary to ask what we thought of our experience to which we did not reply.

I am extremely sad at this experience and treatment within one of your stores.

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6:28 pm EDT
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Costco the irrespective and rude behavior; the person responsible for tires office in costco # 251

I came to Costco to buy a new winter tires for my car at Sept. 9, 2018 about 4:45 pm, the person who supposed to help me was so irrespective and rude, when I asked him about the online cost and is it different, he told me go and check our website and started helping the next customer!, then when he is checking my address, he showed me a strange address which is not mine, I told him that this is not my address, he said this is not my fault and I can not change it for you!, I told him that I just get my card 30 minutes ago and it contains my address, at that point he finally changed my address. Actually this is the most rediculus, time wasting and rude customer service I've ever had. The person's name is Steve. I hope I will get a reply soon. Thanks

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3:03 pm EDT

Costco citi/visa card

The only reason I needed a new credit card because I'm divorcing after 40 years during our marriage we had a MasterCard, are line of credit was 10, 000 and not once did encounter The issues that I had with your company yesterday not only was my issue is not resolved but it was also the way I was treated by the three people I call through customer service I guarantee you if you continue this line of the performance these cards will not be around for long

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4:24 pm EDT

Costco peaches

On Sept. 1 the Costco store on North Pointe in Durham NC you had very nice, soft, ripe peaches, which I bought and enjoyed. A few days later the store had peaches advertised as ripe, but they were very hard.

Please don't sell unripe, hard peaches. Make the supplier pick them only when ripe. If they arrive at the store unripe, send the truck back. It is not your function to be and outlet for unripe produce.

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11:37 pm EDT

Costco hard boiled eggs kirkland organic

The taste of this eggs is something...
I got it on September 3 or 4, and it says expiration date October 15, 2018...

It's NOT a chicken eggs at all!
I brought it to the work, wanted it to try some other coworkers .. they spat it immediately!
It's not real ..., it's not organic...
It's taеsts very vey bad...
I don't believe anymore for Costco...((((((

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2:58 am EDT

Costco customer service

Hi
My partner and I ordered business card via coscto business printing online. The first time the picture turned out orange and I returned them in to Santa Clarita Costco. Then we reordered new cards but replaced the picture with a new one, same thing happened again. I went to Costco at Westfield Topanga & The Village, located at 6600 Topanga Canyon Boulevard Canoga Park CA 91303 and tried to return it. After spending 45 minutes tip toeing from one manager to another, finally the manager of ?photo center came named Dave arguing with me that why did you even ordered it with us. You should have order it with someone else. I only do it this time and I would never do it again. He turned the story the way that I am making the mistake by ordering business cards via Costco business printing. Or he is giving me a favor or accepting a defected product.
I have been a executive Costco business member for 10 years and I have never experienced such an unprofessional [censored]ty behavior from any Costco member. This is not my fault that the messed up with my business card. After rattling for 15 minutes, eventually he did not returned the card and I took them back with me.
I would like to know what kind of training he received before he became a manager? He did even have a basic manner as a cashier not to mention supervising other employees and what would an employee learn from such an supervisor. It is such a shame to treat your customer like this. especially customers who are paying for executive membership for over 10 years.
Since, this is my first awful experience with Costco I would like to get a feedback .
The supervisor name was Dave an employee witnessed the entire scenario was Ashly. The time of incident was 9/4/2018 at 20:00, in costco locate at 6600 Topanga Canyon Boulevard Canoga Park CA 91303
My name is Nastran Hashemi and my email is Nastran.[protected]@gmail.com

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10:33 am EDT

Costco manager boca raton

Tried to return some perishable items (ground beef and bread) that we had bought two days ago because we had bought too much of it. The manager was very rude did not even ask to see my member ID so he could see that we are good customers and never do this kind of thing and spent plenty of money at your establishment. Very upset that he wouldn't even look at our account and make a one-time exception. Makes me never want to spend money there again and instead go to our local grocery store who doesn't even ask questions on returns. I heard that Costco is pretty good with returns and this basically means he would've excepted the return if I lied and said that the beef smelled bad. I feel like a dumb honest customer who should just lie about things next time . I've been in the service industry for a very long time and the parts of being a manager is being understandable and wanting the customer to leave somewhat satisfied but he had absolutely not a care in the world .

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4:45 pm EDT

Costco pineapple

I purchased a pineapple on Friday august 31st at the costco store in Vancouver Washington. The one located on 88th street. I cut it up today, Monday September 3rd, and most of the pineapple is rotten. It stinks and is grayish/brown in color. Very disappointed. I'm usually very pleased with what I buy from costco, as I am an executive member. We live a ways away from costco, 45mins or so. Makes it difficult to just run in and return a purchase like this. I sure hope this will get resolved shortly. Thanks

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12:49 pm EDT

Costco store scooters die and leave a handicapped person stranded

I am a handicapped individual who has difficulty ambulating very far and cannot handle a big box store without an electric scooter that works. Costco store scooters have frequently died and left me stranded in the big box store with no help in sight. The meters on those scooters are not reliable. The needle on the meter can show the scooter is fully charged but then it quickly dies out and the scooter quits working.

Costco should have a flashing light or a distress flag on its scooters that quit in its big box store so some help can be alerted to the handicapped individual's stranded plight.

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5:32 am EDT
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Costco left me stranded in europe by not posting a payment

On August 27, 2018, I posted a $800 payment online from my bank to my Costco Visa card. I had altered both the card and my bank that I would be in Europe for a certain amount of time. On August 30, 2018, I check my balance in my bank account and noted that the $800 had not been deducted. I checked my Costco Citi Visa card amount and found I was over my limit. The $800 had not been credited.

Knowing that a large check would be waiting for me when I returned to the US, I left only enough money in my checking account to cover any incidental charges that might come in while I was away.

When I called Costco Citi Visa, I was told that my payment looked suspicious so the money was not accepted, leaving me stranded. My $800 was in limbo and I had to waste vacation time trying to sort things out. There was nothing I could do until regular office hours. I should note that I travel frequently out of the country and have not had this problem with other credit cards.

Why would a payment from one of the banks from which I frequently made payments to a credit card that I always paid online from one of the banks look suspicious? This in unacceptable. Costco needs to find another credit card service.

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4:58 pm EDT
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Costco ameriprise insurance

We bought our homeowners insurance through you and your rep told us that they were an honorable company that would cover us and would abide to the Texas Insurance Board. Unfortunately they do not provide protection and do not honor their claims and do not work in Good Faith. They told us to re-roof our small home and when it came time to pay the claim said that their was a mistake with the adjuster and denied the claim after the roof was on. We called and Christopher Taylor laughed and told us to call you and the BBB. HE IS AT [protected] Ext 33318

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8:48 am EDT

Costco costco.com

On July 24th 2018, I purchased an Acer laptop (order # [protected]) online for a store pick up.
After dealing with the parking and navigating the usual store crowd, I picked it up, got home and opened the tightly sealed package only to find out they had sent me a Dell. Very upset, I called Costco.com & got placed on the what I have now found out to be a standard 22 min wait. They said they would send me the correct item along with a return label. I made it clear I couldn't deal with the store pickup up hassles again & they promised to ship it home. I mailed the Dell back same day. Few days later, I found out they shipped the new order (order # [protected]) to the store! I called back (long wait) & was told they should have told me they can't change shipping address for an exchange so they'd have to place a brand new order ([protected]) and refund me the original amt I paid. So on top of the fact that I finally got what I originally ordered over a wk behind schedule, up till today (August 27th), I have not got my refund. I have called several times, having to deal with the long waits each time and I get told they are expediting the issue. Apparently they didn't request the store sent laptop back and I was being unfairly being held responsible for that. Nobody bothered to check on this issue and never would have found out this problem if I hadn't kept calling back. They went ahead to send me the return label anyway for an item I didn't have and I had to call back yet again to explain I didn't have the laptop. The matter is supposedly expedited but yet I'm still waiting to get my $616.86 back after a month and 3 days. Once I do get it, I am canceling my less than 2 month membership for a full refund. I have not had good experience in the store either. No parking & they can't control the crowd. You can spend 30 mins just buying gas and they store their dairy in a super cold room. You have to brace yourself to run in and out just to get your milk & eggs. I had to learn to go with a super heavy jacket just to buy eggs. My kids told me to never take then back to Costco. Very bad experience!

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3:59 pm EDT

Costco parking lot

So I usually always end up parking in the boonies because there are so many customers. So I usually just park out there all the time. What my complaint is that you don't have enough cart corrals out in the boonies. So not only do I have to walk way out to get to my car but then I have to walk equal distance back to put my cart in a corral. That is my complaint. It wouldn't hurt to take a few parking stalls away and turn them into cart corrals to make it more convenient for your customers.

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10:52 pm EDT
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Costco low sodium bacon

We have used this product for years and have found it excellent. The flavor is good and not too salty. But the last two times we purchased it we found it sliced so thin you can't get the slices apart nor can you handle it easily to cook it. It stretches out until it has no shape at all or tears apart. The previous thickness of medium to thick slice was much better.

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11:52 pm EDT

Costco meat

Dear Mr.Mrs.
My Costco membership # [protected]. I bought a meat from Costco 1900 Davis st. San leandro, CA 94577 today August 23, 2018. When my wife open the meat plastic cover she found a bad meat inside. As you can see the attach picture which the good meat they put on the top and the bad one they put under. The bad one is really bad. If I would see that I would not buy it but it was cover by the good meat on the top. It is not the way you do Costco. This is happen other stores such as Safeway but not Costco. It was hard for me to believe such cover up happen in meat department in Costco. I do not appreciate and hope you take appropriate action. I am not sure if I can buy a meat from Costco anymore.
Thank you

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6:10 pm EDT

Costco canelonis

Hello. Yesterday i bought Canelonis from costco México zona esmeralda at noon. Toda y when i served yo my kids 8y old they found a ha ir. Went back to costco and the manager found it is from the supplier DYSAL and it is a pubic hair inside the meat. Im sick imagining we ate from this. I need an answer ASAP or ill sue costco México for bad higiene.
Thanks a lot

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8:05 pm EDT

Costco promotions

I have gotten calls from their automated call center saying that I've been chosen to win a 500 $ gift card or shopping . Have been told if I was interested to dial zero. This has happened 3 times now . When I dial 0 it rings and I get music for a few seconds then get disconnected. This is crap . So I'm going to lt my membership expire and go back to Sams. Sad way to treat your loyal customers! Cris and Irene Coffman. Indianola Iowa

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2:30 pm EDT

Costco prejudice at costco @ 1021 pine plaza dr, apex, nc 27523

Racism and Prejudice at Costco @ 1021 Pine Plaza Dr, Apex, NC 27523 - Costco Wholesale. I've been a Costco member for past 11 years. I've recently started noticing that Costco sales associates at the cash registers are only checking the if the credit card information matches to the membership information for certain people of colour. I've noticed for almost 20 times now. Please stop being prejudice. If you want to do it, do it for everyone. If this doesn't stop, I will start posting videos on Social media about this prejudice

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6:46 pm EDT

Costco customer service

I went to the branch in Santa Cruz, California on 08/17/18 to grab food. I was hesitant to bring my ESA animal with me because no matter where I've gone I always been told to leave because I look young and healthy. I brought her with me anyway because if I left her in the car she would of gotten hot. I was quickly flagged down by a employee and the security guard stating I couldn't have my ESA there when moments before I saw an elderly man leave with a dog that clearly was a pet or possibly an ESA and wasn't service animal. I have been living with my auto immune disorder for 20years and I'm 23, I find this to be discriminate because I look young I must be healthy.

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harleypsa
, US
Aug 17, 2018 8:49 pm EDT
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My name is Paula Foster, and a member of costco. Murry, Utah has the Best Customer Service. I would like to give Beth in the Optical department 100% on customer service. She is an asset to your company. She is very knowledgeable about glasses, and she is awesome.

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2:19 pm EDT
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Costco tire rotation

On Aug. 16, 2018, I brought my car to Costco Vacaville, CA for tire rotation. I left my car due to a 3- hour wait. Upon pick up, I was informed by the front desk person that my right front hubcap was missing . I knew there were 4 hubcaps in my car because my husband checked all the tires before we left our house. I was thinking maybe the hubcap was stolen while I was parked at the Costco parking lot. I picked up my paperwork and proceeded to drive back home. After 15 minutes of driving, I received a call from Costco Tire Center stating my hubcap was found in their work area. I was instructed to park on the side of the building to have my hubcap installed. I turned around and proceeded back to Costco. When I went to the check in desk, I waited for my turn but the person at the desk called the technician immediately who worked on my car. I was telling him that I was frustrated and had to drive back to pick up my hubcap. He stated, "I was just reading the car report." I told him I didn't want to take up all my frustrations on him. Then the technician came with my hubcap. I asked him if he was the one who worked on my car. He said yes but I didn't get his name. He was laughing saying the hubcap rolled in their work area and then proceeded outside to install the hubcap to my car that was parked on the side. He then walked away without saying anything. I was so frustrated, very dissatisfied with the way I was treated. I strongly believe that I didn't deserve such disrespectful, neglectful, unprofessional and uncalled for kind of service. I wanted to ask more questions to be reassured that everything was okay and that I can safely drive back home. I had so much respect for Costco, as a whole, but now that respect and trust are gone. Since I was not able to talk to anyone at the tire center, I decided to talk to the manager on duty named Ken. He was apologetic and stated " Accidents happen; there is a supervisor who checks all cars prior to release to the customers." If that was the case, how come my hubcaps were not noticed to be missing ? Didn't the supervisor ask the technician about the missing hubcap? I came home very dissatisfied with the service. I am writing this with the hope that this will never happen again to any Costco customer.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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