Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
C
7:27 pm EDT

Costco please bring back the mediterranean pasta salad!

Please bring back the Mediterranean Pasta Salad it's one of my favourite pasta salads that you guys carry. Went to Costco today to find that it's only a seasonal which was disappointing and I was told by an associate that I was the third person today that came in looking for the salad. Please bring it back for all year round! Would make ME AND SO MANY PEOPLE HAPPY! :)

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
D
10:05 am EDT

Costco deceptive smear negative comments about competitors & unethical behaviours

I received an offer from my credit union - navy fcu: free 1st year gold star membership. I signed up online thru navy fcu link and stoped by costco at 11220 dallas pkwy, frisco, texas 75033 on 30 oct 2017 to sign up. Customer service agent brian began asking why it took so long to join costco and where I was shopping before. The moment I mentioned sam's club, walmart, kroger, tom thumb, and everywhere in between. He began his "smear, deceptive, negative & unfound" truth about their competitors. From sam's club selling inferior products/bad & rotten fish/higher prices to walmart's unfriendly return exchange refund policies to kroger's limited locations/high prices to bestbuy's restrictive service policy/high prices to no quality products from all retailers. I asked him to stop his negativities, smear and deceptive remarks. But he continued. He eventually stopped after I repeatedly told him to stop. Sad thing... I had to tell him 6x. He then switched to why/how come I didn't go for executive membership level. I kept saying no even though he had mentioned $60 rebate gift card but at the end I said sure and went for it. But informed him that it will be downgraded next year or sooner because I don't send much on bulk buying. Before I left, I told him to stop his negativities smear and deceptive sell pitches. This company needs to stop all of its pushy negativities smear deceptive unfound & misleading campaigns & advertisements & practices.

Read full review of Costco
Hide full review
ComplaintsBoard
K
9:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco employee/door greet

A company's first priority is the customer and providing great customer service, because without the customer there is no company.

I became a Costco member last November and my membership is up for renewal. Before becoming a Costco member I was a member at Sam's Club(still am). We recently moved and I have been using my Costco membership more. The convenience of Costco in location to my new home is great. However, when visiting the Costco location on Central Ave in Toledo, Ohio I am disappointed with the door procedure. I am speaking of the "door greeter" and process around checking for membership. These procedures are very aggressive and over the top. It is known that in order to purchase items in the store you have to have a membership. I still wonder why such a big deal is made at the door?

It is embarrassing to have an associate yelling out after you because you forgot to show your card. Secondly, it is incriminating, as if I have done something wrong. Thirdly, it seems racially charged. I go into Sam's and do not have this problem. I am greeted with a very friendly smile and "hello" . This promotes a happy vibe and start to my shopping experience. I can not say the same for Costco because there have been several occassion where I have been so upset by my door experience I just wanted to quickly exit the store. I should not have to feel this way especially at a member based store. I have always heard such great things about Costco, which led to my decision on becoming a member. However, my experience does not match the feedback.

Today (Oct. 31, 2017), I was in the store and had another unpleasant experience at the door. I was on the phone and was in a rush. Walked in quickly showed my card. I guess the lady at the door didn't see it and proceeded to yell out for me(very embarrassing) and sent an associate John (Asian descent) after me. He "chased me down" asking if I had a membership (I was already down the main isle just past electronics). I showed him my membership and proceeded to address my dismay of the situation. He was very rude and wanted to go word for word with me. I told him I was done with the conversation and no longer wanted to talk. I asked him for his name and he arrogantly held his badge up off his shirt and said "John". He continued to walk in a close distance to my cart (to the meat/produce department at the back of the store) and listen to my conversation. It made me uncomfortable and added to my frustration.

I was so upset today with my interactions at Costco, that I am uncertain if I want to renew my membership. There has to be a better way for door procedures. It is incriminating walking into that Costco location without membership card. People have so much going on these days and things happen. Everyday is not perfect, my day should not have to endure mistreatment because of not showing a membership card. My shopping experience should be enjoyable and pleasant. Today, was everything but that.

[removed]
Member #[removed]

Read full review of Costco
Hide full review
ComplaintsBoard
P
5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco dishwasher

"Ordered a dishwasher delivered at 9:00 am as scheduled. Perfect installer were supposed to arrive between 12 - 3. No one came no one called we waited all day called costco consieglier twice still no answers no one not even supervisor can get through to installers. Please help we are long time costco customers we need assistance quickly!" What do we do next the new dishwasher is in our living room what a mess I never imagined this would happen at Costco never! Please have some on help us Antonio Parenti

Read full review of Costco
Hide full review
ComplaintsBoard
B
3:55 pm EDT

Costco service

We preordered 7 pizza's at 10:00 am from the Costco located on Exposition Parkway, Sacramento, CA. We show up at 11:00 am and had to wait in line until we finally received our pizzas at 12:30. This was a disorganized mess and what is worse, if you made the mistake of listening to the workers, you got to watch people in line behind you, leave line and go into the 'prepaid' line which was supposed to be for hot dogs, etc. - anything but pizza - and watch these people walk away with boxes of pizza. The worker at the prepaid pizza line allowed cuts when you spoke her language while the people who followed the stated direction, burned up in the hot sun. This was the most obscene case of BAD CUSTOMER SERVICE I have encountered in my 56 years on this earth and one I will not recreate. What is Costco going to do to give me my time back? This may be a reason to cancel Costco membership FOREVER.

Read full review of Costco
Hide full review
ComplaintsBoard
R
1:28 pm EDT

Costco optical

On Sunday Oct 29th I went into Costco in Puyallup, WA after church because my sons spring broke on his glasses (he is 7 and plays soccer). We bought the glasses at Cascade Eye & Skin in Puyallup in August but they are not open on a Sunday so I thought the 2 ladies working that Sunday morning could put the piece back in that fell off and add a pin or two and secure his glasses until I could get him in to Cascade Eye the next day after school. The 2 ladies working around 10:30 this morning we very sweet and kind until they realized that I didn't buy the glasses through Costco. (I have in the past but my insurance works better with Cascade so I didn't this time)... I told them I know where I bought them but that he just needed them to get him by until his replacement frames would get in... they immediately turned very rude and gave me the glasses back saying, "they are broken. There is nothing we can do." I repeated that I had the piece that fell off and that I was sure she could do SOMETHING to secure them but she kept saying they couldn't do anything and they were broken. I was SO mad. I am an executive member that spends lots of money at this warehouse and for us to be treated so rudely?! I don't think so. I then made a comment to my son that we will just have to wait until tomorrow because Mark at Cascade is AWESOME and will be able to secure them for him... and she made a rude, sarcastic sound. Basically, what happened was they realized they weren't OBLIGATED to do anything because I didn't purchase them there so she didn't want to. They were already broken so she couldn't have made them worse if she is worried about liability.. As a side note: took my son in the next day to Mark at Cascade Eye and he fixed them to where they are almost perfect.. tight and secured by attaching the piece I provided and adding some pins or something he said... and his new frames will be in in a few days. So tell me WHY these two ladies couldn't do ANYTHING at all yet this man took 5 minutes to make a little boys glasses wearable until his new ones come in so he could see at school?! Rude, nasty customer service. If you look up my name/account you will see I spend over $1000 a year with you guys... maybe I will take my business elsewhere. I'm telling you, the SECOND they realized i didn't buy those glasses at Costco they turned and were RUDE and unhelpful. Not the kind of company I want to support anymore.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 01, 2017 1:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Most stores won't attempt to repair a product that wasn't purchased from them. As you said, they are not obligated to. Additionally they could be liable for any further damages caused. Yes the glasses were broken, but it was only the springs. One of the employees could still potentially damage the lenses or make the damage worse.

ComplaintsBoard
S
9:35 am EDT

Costco tire center

I have bought tires at the Foster City, CA Costco for years but this is the first time I got that feeling in my gut that I was dealing with dishonest people.

Costco sells its tires with a Road Hazard warranty. When I got a nail in a tire and took it to the Foster City Costco several hours before closing time, two employees told me they wouldn't have time to fix it that day.

But I suspect that if I were BUYING tires (i.e. bringing in revenue), they would find the time.

Evidently this Costco employs a business practice of only very reluctantly honoring the Road Hazard warranty. This is an unethical business practice.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 01, 2017 2:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You are only assuming that they are being dishonest and have no real evidence. Additionally since it sounds like you have had positive experiences many times over, this may have just been one isolated incident.

ComplaintsBoard
O
6:52 pm EDT

Costco horrible customer service at costco

My mother and I where at the register and we felt a little tension from the cashier when her coworker mentioned to her (Sharon T.) "you're not having a good day today" while laughing and walking away and the cashier shook her head and looked at my mother and she rudely told my "mother swipe the card again", my mother was confused and surprised with the ladies tone my mother swiped the card again and told the cashier her balance and the cashier spoke over my mother to tell her the exact same thing my mother said, I mentioned to the cashier the service was bad, she ignored me and turned away, at this point my mom was shocked and snatched the receipt and the cashier held on to it and called my mother "a rude little slag" i told the cashier "that is disrespectful!, what is your name?" And she proudly hollers her name, as we where leaving I heard someone holler "b[censor]" I turned back and her coworkers where looking at us, talking and laughing. We had purchased about $80 dollars worth, my mom goes there alone most of the time she is small and in her mid 50's and is very kind I don't appreciate this.

Read full review of Costco
Hide full review
ComplaintsBoard
C
5:26 pm EDT

Costco rotten food!

To whom it may concern, I am very disappointed in Costco I went to the davie fl location on Sunday 10/22 got items! I bought bagels & muffind 2 bags of bagels & two containers of blueberry & chocolate chip muffins by Friday 10/27 I noticed both bags of bagels were full of mold so I took them back no problem well yesterday I now noticed the remaining muffins are also full of mold!

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
J
1:44 pm EDT

Costco bakery department peppermint bark

For years, Costco has had the BEST Peppermint Bark available. It is as good or better than Williams Sonoma's product, but at a much lower price. I have been looking for the Peppermint Bark to come in. Today, there was a worker in the area and I asked him when they would be getting in their PB. He assured me it was in and showed it to me. NOT THE REGULAR PRODUCT. The "new and improved" PM is a solid chocolate flat round with a little white chocolate drizzled on it and some peppermint crumbs sprinkled on it (which promptly fell off). I asked why the change and he said he liked it better than the sweeter more white chocolate PM. He said that he only had ingredients for the chocolate kind that was in store. I called another Costco in my area and they said they also have this PM - that it was a corporate decision. I am writing this to lodge my complaint about the Peppermint Bark that you have put out this year. I hope others will do the same. Very disappointed.

Read full review of Costco
Hide full review
ComplaintsBoard
G
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service

On 10/29/2017 @1:48pm, my parents went to Costco in Torrance (Lomita Blvd) to do a price adjustment on Keurig Cups. They were in line at the return section, and the person there was assisting there and re-directed my parents to the cashier because the cashier couldn't give my parents the cash there. The manager assisting them was wearing a pink polo shirt and opened the register. At the moment, they handed my parents a receipt (not cash), which is the reason why my parents waited patiently for the manager to get there. My parents were a bit confused as to why they received a receipt instead of the $5. They proceeded to take my parents to the cashier so that they can receive the money they owed to them. At that moment, my parents went to the cashier to purchase other items and my parents said, "can you also take this and credit". But because we know costco's policy, we knew this was incorrect, and my parents proceeded to back to the refund area to verify that my parents were doing the right thing. They insisted that they already gave back the credit, and my parents did not receive anything back. The cashier began yelling at my parents and called for a manager. The manager proceeded to take my parents to the camera room to show my parents that they gave my parents the money/credit. Why would they have to go to this extent?!? At this point, the manager in charge seemed irritable and underhandedly accused my parents of stealing the $5, and the manager said " just give them the $5, because this is a waste of my time!" How dare they make anybody feel like this! What kind of customer service is this? My dad was holding his chest in the hopes he didn't have a heart attack with how they were treating them! This is unacceptable! My parents were embarrassed and their rights as customers were stripped. This is sickening!

The manager proceeded to chase my parents to ask for the receipt, and my dad being irritable said forget it and left. The manager then said, "Ok, well you denied it, " and left.

Please remember something, it is not about the $5 - it is the principle behind it all. One, nobody should every make a customer feel like they stole something based off of employee incompetence. A simple explanation would have sufficed. Two, it was unnecessary to embarrass my parents to benefit their ego. Please call me in regards to this. This is very unacceptable. Because of this, my mom has been unable to sleep because of the way she was treated.

[protected] Anne Marie

Read full review of Costco
Hide full review
ComplaintsBoard
J
10:19 am EDT

Costco attention to customer service

when I have to return something in refund department in costco new rochelle new york some people Dawn, Gaby, Simone, Angela they are really rude with me im a customer is not necesary be rude everytime that I return something they are rude they never are nice persone and I see with every customer they are like that the need that the manager in costco suspend or something like that

Read full review of Costco
Hide full review
ComplaintsBoard
L
8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco membership fee

It is with great sadness that I probably will not be shopping any more at Costco in Puerto Rico, even though I don't go as much as I will like to go to this warehouses due to money restrain as well as time. I just received my membership renew notification which showed and increase of the amount I was paying before. I don't know if the management at the Costco Warehouses in United States are aware of the condition for which Puerto Rico is going thru at this time, we were hit by two major Hurricanes in the last two months and we are without electricity and water, also there are shortages of all the main supplies we need daily. It is very insensible from any company to make us pay more for their membership due to the situation we are facing right now at Puerto Rico.

Read full review of Costco
Hide full review
ComplaintsBoard
C
8:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco lynnwood store #1190 trm:4 trn:162 op:620 name: cj

My husband & I have been executive members for many years, before that we were Gold star members(when that only store was in downtown Seattle, No children were allowed in carts).
WE have never had such a terrible experience as we had today at the Lynnwoood store and it was compounded by the Supervisor (Lynea)I spoke to. I am taking the time to sound my concern here because I doubt anything will be done.
We put our items on the belt, my husband realized we forgot eggs, he ran back to retrieve them. As it became our turn I told the women who was behide th register, she was void of personality, there was no "Hi" nothing, I told her my husband was coming with eggs, I got a shrug, ususally they will comment and reduce the speed in which they check out(there was only one other person behide us).
As she was moving our items thru the scanner our blueberries opened up & ran wild, the second team member 'boxer" asked if I wanted another container as he was picking up the stray blueberries. I said, I did, He failed to get the new container, but we were charged for the "stray container". This second team member, a male, also asked if I wanted a box, I said I did, I did not get that. He was awfully busy talking to team member one about Microsoft & google jobs and how someone fell asleep while working there.
My husabnd & I left the check out area and retrieved a box from another area.
We made our way to the exit, and I spoke to find a manager/supervisor. I spoke with Lynea handing her our receipt so she would know whome I was speaking about, she was working on returns/RTV's. I explained the entire situation. She starts by making excuses, we have a long time exployee that is hard of hearing, if she paid attention to the receipt she would of known it was not him. I told her if they had an employee that had a hearing problem then they may need to have a notification. I also said, this employee based on his speach had NO hearing problem he was to busy talking about Microsoft & Google. She then made excuses that maybe he didnt hear me, Yes that me be a problem, he was too busy listening to himself.
Between the crew at the checkout and the laim supervisor You have your hands full

Read full review of Costco
Hide full review
ComplaintsBoard
S
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco worker at membership services

I went to the memebership service desk to ask about getting a receipt reprinted and the first worker I went to wasn't sure how to help me and asked another co worker (her name was Adriana) for help and Adriana was speaking rudely to the first worker that helped me and then asked me what I needed help with but in a rude tone. As I was explaining, she interrupted me and said "hold on, let me finish what I was doing" but with an obvious attitude and proceeded to walk away. I understand she needs to help the customer she was helping first, but I had no idea she was already helping someone and she is the one that asked me about what I needed help with. She came back and successfully helped me but didn't even say a proper goodbye or ask if that was all or if It was correct. I've worked in customer service jobs and know that's never the way to speak to a customer or a coworker. She could have handled this situation much differently, and made it feel like she was really there to help me instead of acting reluctant to.

Read full review of Costco
Hide full review
ComplaintsBoard
B
3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco eye care

October 13, 2017

We were notified by our son that he opened his last contacts. We thought they should last until the end of the year but somehow he was down to his last pair. We needed to get some contacts to last us until the end of the year. We always get him his contacts at the end of the year with my medical benefits. We went to S. St. Louis #368 at Rusty Road, St. Louis, MO 63128. I was expecting just to simply buy a box of contacts to last us to the end of the year. The lady at the counter said we hadn't been there for contacts since April 2016 and needed a new prescription. I asked "you can't buy a box without a prescription?" She replied yes. I asked "What do I do now?" She said to go to the eye doctor office which is next to the eye glass area. I replied, "Oh Okay, thanks." I walked over to the office and the lady behind the desk greeted me. I said I need to make an appointment to get contacts for my son. I explained that he is down to his last pair. She wheeled herself over to the records and said it had been a while and he would need to make an appointment. I agreed. As she looked at her appointment book, she didn't have any spots available. It was past the time, 2 weeks, which my son contacts would expire. There was no one in the office and the doctor was sitting in his office. I told her that my son was down to his last pair and we are out of options. I asked if he could get a pair of sample contacts to hold us until we can get in for an appointment. She replied, "Sorry we can't give a sample pair because it has been too long." I said we are willing to come in for an appointment but you can't fit us in. I said, " So you are telling us to go somewhere else because you won't help." She said, "Yes, because we can't help you until you come in for an appointment." I said, "Fine, I will take my business elsewhere." I walked to the front of the store and talked to the manager of the store. She took my info and walked back to the eye care department. She said she talked to the doctor about the situation. She said the eye doctor is not under store management only renting a space at the store. My thought about this situation is that it could have been handled so much better to assist the customer. First, when you can't make an appointment within two weeks seems ridiculous since at the time he had no customers. Second, why would you let people walk out of your store with a bad situation to define your customer service. The results are we left your store, went to Sears and were able to get contacts the same day. Your company not only lost a sale but as far as I am concerned, forever with the eye care. We have choices as consumers and I don't need bad customer service when I found that Sears was willing to help. Your store could have done the exact same customer service as Sears but chose not to. My question to you is "Why was Sears willing help us and you were not?" I do not think my request was out of line since Sears was willing to assist.
[protected]

Read full review of Costco
Hide full review
ComplaintsBoard
E
12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco cashier named bolo

Cashier named bolo was very rude and not pleasant. It was like he was trying to get me. My husband and I are both members. I was purchasing for business and using the business credit card. My husbands name and business name is on the credit card and we r both members. He really made me feel like I was doing something wrong and embarrassed me in front of other customers. I don't know what kind of people you hire. At least teach them to be nice and respectful to members.

Read full review of Costco
Hide full review
ComplaintsBoard
A
12:16 pm EDT

Costco laundry detergent

29/10/2017

I recently bought a gallon of detergent from you and placed it in above my washer/dryer probably similar to 90% of other people. After using it every week for maybe 8 weeks, the container was bumped and fell off of the shelf. I didn't realize that the cost savings on your laundry detergent was in the packaging. After this container fell 16-18", the seam on the bottom blew out, sending laundry detergent concentrate all over my clothes, myself, and kitchen (which also happens to be my laundry room). Let me ask you this - why in the hell would you put such a concentrated form of soap into such a weak and [censor] container? This [censor] leaked into my dryer, which also happens to have my sheets in it and all over the clothing to be washed. I am waiting to see the results of this as I am doing all of my laundry again in hopes that the majority of my clothes and sheets are not ruined from being saturated with 5x more detergent than required.

Again, why in the flying [censor] would you put so much God damn soap into a container made out of [censor]ing paper mache?

Read full review of Costco
Hide full review
ComplaintsBoard
S
9:02 am EDT

Costco costco gas

I felt discriminated against at Costco in Pittsfield/Ann Arbor, MI on October 28, 2017. While I was in the middle of a transaction/pumping gas with the hose in my gas tank, a gas station attendant (Jeff) reach across the hose and my body to reach and physically shake and grasp the credit card reader and to confirm the that credit card reader was not tamper with. His action was very discriminatory. The red tamper tape was still intact on the credit card reader before and after his actions. There were several other people pumping gas and he did not check their card reader or wait after they were completed pumping gas. I was single out by his actions. I went into the store and informed the store manager (Mark) that I felt discriminated against and Jeff's action were unacceptable. The store manager and I agreed that Jeff's action were unacceptable and he will have a discussion with Jeff about the incident. The store manager informed me that Jeff could have completed his security rounds before or after a customer pump their gas. Jeff actions is equivalent to a person in the store looking a product while it's in their hands and he comes over and physically check to see if the price tag is on the product. If this is how Costco treat its customers I will spend my hard working money somewhere else.

Read full review of Costco
Hide full review
ComplaintsBoard
E
7:30 pm EDT

Costco #677257 and 422672

It looks like Costco became very prejudice against vegetarians. You no longer carry and are not willing to restock these products. In fact there is hardly any vegetarian food at Costco anymore. You ran out of Gardein Mandarin Chicken at the beginning of the year and i have not seen it since. Then you ran out of Morning Star breakfast patties and replaced them with some other brand which was very bad and even now you ran out of this one too. I am extremely disappointed!

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 29, 2017 2:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just because they do not regularly carry or stock these items does not necessarily mean they are prejudiced. It's possible that they do not sell well or that they are having issues with their suppliers.

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.