Costco
reviews and complaints

Date of Accident is March 9, 2017
Accident occurred on Prairie Avenue near 120th street in Hawthorne Ca

There was a traffic jam on Prairie Avenue. I was in the middle lane, the driver was in the left lane, the right lane was also congested with drivers trying to get into the middle lane because there were parked cars in that lane. There was a stalled car in small intersection. Part of the back of the car was in the left lane. So cars in that lane did not have come all of the way into the middle to avoid it but given the size of the Costco truck it had to use all of the middle lane to avoid the stalled car. The problem with that is I was already on the side of the Costco truck so he had no room to get over but did anyway. He first hit my door then hit my driver side mirror. Other drivers were blowing their horns to get him to stop because after he hit my door hit kept going until I guess he finally realized he had hit me then he proceeded and asked me to pull over. He got out of the truck and apologized for hitting me and asked me if my 6 year old daughter was ok because she was crying. We exchanged information, I did not call the police to file a report because we both had insurance information and we both knew it was his faulty. I am EXTREMELY angry that he would lie and give false information to basically save his butt. I have pictures to prove he damaged my car. I am not willing to pay any deductibles to get my mirror fixed that would cost at least $600.00 to repair. I find it absolutely disgusting that your insurance agency would outright tell me that they would automatically take the driver's side first. I would like my car repaired. I would like Mr. Steven Guerra spoken to and advised that I have filed a complaint against him. If I have to get a lawyer involved it would cost a lot more than repairs but I will do what I need to do. I've always respected the products that Costco carries and think you are one of the best companies out there but some of your employees need to exercise some integrity. I have had my car since 2003 with no accidents until your employee runs into my car and tears my mirror off. Ask yourself if I hit his truck, as he says, why is the first point of contact on my driver side door. He is a liar and this needs to be dealt with or I'm getting legal representation. I have had to take my mirror off because it is completely destroyed. I just want my car fixed please. I can be reached at [protected]. My email address is crystal.[protected]@alaskaair.com.

I shop at Costco about twice a week and sometimes I need to make a return, I always have an issue with one of the CSR short changing me. It's happened multiple times now with the same person! She uses a form of distraction by trying to talk you out of the return or complementing you while she's processing the return and then gives you your change expecting you not to check it. I was recently there and was short changed by $10.00... the time before that it was $30.00. This is considered stealing from customers and it should not be allowed! I'm not the only one that has encountered this problem at this particular store.

The store is at wheaten, MD. I gave the Dr. Prescription at the end of January. The manager name is Tyrone Goring took and told me some one going to call me when it is ready which is one to two weeks. I was weighting for two weeks no one was called me after two weeks my son Dr. Changed the prescription. So I had to go the store to exchange by the time when I was there my order is already there so I asked Tyrone why they didn't call me he said sorry we going to call you the next one. Again I was weighting for two weeks I didn't get any call so I called the store Tyrone Goring(the manager) picked the phone and he said the glass is ready. I said why someone did not call me, he said it was by mistake I was so angry say thank you and then hang off the phone. He called me back and told me I hanged on him I said I did not so he added my phone # was not correct he fixed now the write #. Again the glass was not write size and not comfortable so I asked him to change he was ok with that and I had to wait another two weeks I checked my phone # and everything was correct but after three weeks still not got the phone call I called the store his the name is Perry picked the phone told me the glass is ready so I told him this is the third time not to call me I was asking him to speak the manager and the manager was off I said thank you I'll pick up tomorrow and hang up the phone after that Perry called me back I hang up on him. The next day I went the store the manager was not there Perry said hi you are the one hang up on me when I hang up on the manager last time they took my phone # from the system which is not appropriate. When we had conversation he told me they can refuse the service. As a customer I never heard any place said refuse the service I'm Costco customer for many years I didn't expect this kind off customer service. Even if they have right to refuse the service the should told me the second time when I ordered.

On March 20th, 2017, I was in line waiting for my pizza. The person in front of me received their item after which the employee (who's name I believe is Phong or something close) went away for 10 minutes. When she came back she said her lined was closed. I informed her I had already been waiting for a very long time. She pointed over to the next line (which was the only open line) and told me to wait over there. The line she pointed at already had 5 people in it. When I told her again I had been waiting she yelled at me saying was closed and continued cleaning out her till without so much as an apology.
If she had put the 'closed sign' up after the customer before me or told me she was closed I would have gone over to the other line. Without doing so, me and any other customer would believe that she would be back to help me with my order.
I wasted 20 minutes to get my order, with her not informing me from the start that she was closed.
She had poor customer service skills and a very bad attitude. The gentleman at the back of the line I was told to get into, saw what had happened and gave me his spot.

You do not offer a full fat plain yogurt option and many of your smaller flavored yogurts are also non-fat. Your buyers and decision makes need to read up about the unhealthy non-fat additives and sugar content. Personally, I would love for you to sell Greek Gods brand. They have many favors and are at most regular grocery stores now. I pretty much cannot buy yogurt at Costco now because of your product selection.

How does Costco determine when to substitute an organic product for a non-organic product? I'm concerned about the Earth's capacity to feed all humans. Organic farming practices have lower yields. If all crop lands were converted to organic production, would we have enough to feed all humans?

I don't like the idea of consuming organic foods because I live in the United States and can afford the higher prices while others are starving to death due to lack of access to any food.

The blonde membership supervisor is beyond rude. Not only does she frown the entire time she helps customers she treats costumers as if they do not matter. This is not the first time I have had to deal with her, and at this point I would rather just shop somewhere else.
Not only is there always no more then three cashiers and most of the time no front end assistant the lines are beyond long. Members do pay money to shop so showing a little respect would be appreciated.

I am working on the assumption that the protocol is standardised internationally at all Costco branches.
I am an expat in South Korea. A few hours ago, I visited the Costco branch in Gwangmyong (with my Korean wife). Prior to going to Costco, I had been shopping elsewhere, in a shopping center, and had bought a small bag of cosmetics.
As I entered the Costco store, I was stopped by a lady at the front door and was told that I could not take this small bag into the store...and that I would have to place it in a locker and, collect it after shopping. I asked "Why?" But was given no answer but was asked, "are these our (Costco) products?" (I'm not sure why this is relevant)... to which I replied that, I had bought them in another store earlier. During this exchange.. I noticed numerous customers entering the store with a wide variety of handbags, shopping bags, baby strollers, backpacks and the like (both empty and full).
I asked to speak to the manger. He was extremely polite and, explained that, NO bags should be allowed into the store and that, it was the mistake of the door attendants for not doing so. I invited him to stand with me at the door entrance (which he did) where, I identified a multitude of customers entering the store with a wide variety of bags which, the store manager also observed.
A nearby Korean bystander made a remark suggesting that it was a racist issue (I am a Caucasian living in Korea). While I do have doubts that this is the case, I did wonder if this was actually a factor, based on the lack of any other reasons.
After placing my controversial paper bag in a locker, the manager proceeded to follow me through the store, humbly offering apologies.

Simple question-"Are bags allowed in Costco stores?"
If " yes, perhaps there should be some clear rules as to which are, and are not acceptable. Lady's handbags "yes"? Backpacks "yes"? "Costco shopping bags "yes"? Plastic bags "yes"? But, little paper bags "No?"
If there is not a clear criteria, I will have to wonder if racism was, in fact an issue.

I look forward to your response.

David Peacock

(A photo of my controversial bag is attached)

I always visit the store in London Square, 13450 SW 120th St, Miami, FL 33186 and service is always great however this time I could not go with my dad who is the owner of the membership. I spenta a good hour and 30 minutes shopping and when I got to the register they told me I couldn't pay because I wants the owner of the membership i asked him to do an exception and they even call a manager who said no from far didn't even bother to come and talk to me. There was another guy who as I was talking to the cashier was saying I could sign up for a membership which I explained I wasn't going to do because me and my dad live together but he was just taking my merchandise away before anything was certain. I work in retail and many times I make many exceptions for my customers. I'm very upset to have lost an hour and 30 minutes of my day on my birthday. I'm force to buy here until the membership expires but we are definitely not renewing again. Hopefully this prevents someone else from having to go through this terrible experience.

David Roque
Ph:[protected]
E-mail:[protected]@gmail.com

On each and every trip I make to this location I run into cashier Bob mainly as the store opens. And each and every time I have shopped he does not say good morning, hello or how r you today. Last time I was in he flicked my membership card back to me I didn't even know where. When I asked for it back he said oh it's under the ledge I asked for him to hand it to me and all he did was point it to me. I was in today 3/15/17 and he was cashie again. I didn't put my items on the belt because he grabbed my cart from me but said "oh well I guess I'll take these out of your cart" I smiled and said thank you. After my transaction I said thank you and he said nothing to me but proceeded to talk to his nagger instead. WTF Costco

We purchased a new HDTV from Costco online. Since we were incapable of moving our existing TV and carrying the new TV to its' desired location we purchased a 'Professional On-Stand Television Installation & Setup'.

The HDTV was delivered without incident and the install was going to happen the next day. The next day the Install Technician showed up to install the new TV. He moved the existing TV to the living room upstairs but informed us that he couldn’t take the TV in his truck as it was too big. He said he would contact the company and they would contact us later that day to schedule the removal The service we purchased from Costco included the removal of the existing TV from the premises. We did not receive a call from the company to remove the TV and it is taking up quite a bit of space in the entry way to our home.

We have contacted the company Costco sub-contracted with to setup the TV and remove the old TV 3 or 4 times now. We also contacted Costco but were unable to find someone that cared enough to get their sub-contractor to complete the job we paid them to do. It has been 12 days since our TV was setup and the old TV is still sitting in our entry way.

Can someone at Costco tell me the magic contact number to get this resolved? I need someone to honor the service we paid them to complete. Does anyone in Costco’s corporation care about their customer’s satisfaction? If so can someone give me a way to contact this person? If this person doesn’t exist can I get my money back for the service we paid for so I can find a company that will come complete the job?

Me and my family have been costco members since I was 2 years old. I've always gone to costco with myou father's card and shopped for the things he needs by myself. However today I went to pick up some flea medication and I was refused service because my father was not with me. I told them this had never been an issue before and they proceeded to tell me that I had to leave, and that their cashiers must have been doing their jobs incorrectly. They were very rude. Canceling our membership. This was in roseville, ca.

The incident happened on March 15, 2017 at 1:30pm in the San Dimas Costco Branch. My family and I were checking out our items in Monique's line. The co-worker she was working who was in charged of moving our items to our cart was Rebecca. Both of them did not greet us or smiled. They showed poor customer service. Rebecca has the worst attitude. As Monique was scanning the items, Rebecca did not asked us if we wanted a box. The first few items that were scanned were Bread and bananas. Rebecca was not gentle with them and tossed them in the cart. She was rude about it. My brother took the items and moved them since there were much heavier items on the way. Rebecca had no common sense since she just tossed the items as they came. Then she smirked athe Monique who shrugged. I found it offensive. I said what happened and Rebecca said that we took over the cart so she did not want to do it anymore. Rebecca left. I told Monique that no one asked us and yes we would like a box. Monique quickly threw the other items in it. Oncece it was done, Monique did not wish us a good datime and then we left.

We been looking for Windows to replace in our home, we came to you on your store flyer, it says there is no charge for consultation if you live within 40 km of Costco whole ware house . I live with in 40 km from your north Edmonton store . In Redwater . As I called to set up getting all my windows done the lady went on to say there is a charge as I'm over 30 km away ., false advertising. I was very upset as we have been along time member .

We like Costco and their prices but wanted you to know that the AT&T bundle deal for 89.99/month for two years with a $300 cash card is less than ideal. After signing up, we waited for 2 hours at the agreed upon time and no one showed up! I called to find out why and was on the phone for an hour with 5 diferent people, none of whom knew what had happened. Just wanted you to know what's going on with these folks and we're hoping to save someone else the frustration and disappointment that this caused. - Thanks, Gwen

P.S. We went into the store to talk to them, too, and no one knew what had happened there either but they said they would find out and call us. They never called.

What happened to the Regular Kirkland Signature Tortilla Chips? We live in Raton, New Mexico. The closest Costcos to us are the ones in Colorado Springs. On February 15th we went to the Nevada Costco on the north end of town. As part of our trip we went to stock up on Kirkland Signature Tortilla Chips and to our dismay there were no Kirkland Signature Tortilla Chips to be found only the low budget, made of cardboard, insult to corn, Kirkland Signature Organic Tortilla Chips. On a scale of one to 10, one being dog poop the Kirkland Signature Organic Tortilla Chips are a -3, which is fine. If people want to sell and by "worse than dog poop" organic tortilla chips they should have the freedom to do so. However...pulling the flavorful, crisp, tasty, Regular Kirkland Signature Tortilla Strips is communist. Why do you insist on swapping out your regular, tried and true, food products that your costumers have come to love and enjoy for only an organic option? What makes you think that everyone wants only organic options? All it does is make people mad and then they either stop buying the product at Costco or stop shopping at Costco all together. If we wanted only organic food we would shop at a whole food store. I have been shopping at cost for 20 year and my parents nearly 15 years before that. I grew up on Costco and believe you me your costumers don't like it when you do this only organic option crap. So do yourself and us a favor and bring back the non-organic options for your food products. At least if you insist you on offering organic food continue to offer the regular option and let the people make the choice instead of you guys assuming that everyone wants organic and making the choice for them. Please bring back the Regular Kirkland Signature Tortilla Chip Strips! Thanks for hearing me out. I look forward to having regular food again. -Jared Chatterley, Raton, New Mexico

I am writing this because I am appalled with Costco and their terrible service. Their employees are very rude and the worst thing is that their management don't really care. Last week my son went to one of Costco store and he was treated rudely and was literally kicked out of the store for something he did not do. Security guard decided to he saw that my son tried to steal something and after my son proved that he did not take anything he was still asked to leave the store. They did not even apologize!
Next day I went to the store and they refused to explain what happened. I then contacted Costco head office but they did not reply anything yet. I am extremely disappointed, these people are terrible and rude and highly unprofessional! Shame on you Costco!

I just tried to drop off a load at 1500 03/14/17 and instead of having some semblance of of kindness she basically just told me to go eff myself. By far the rudest guard I've ever had the displeasure of meeting. I've never complained about a guard before, but this lady was truly horrible. I don't know how a woman could act that way to a total stranger, especially when I was nothing but nice. I have no doubt that this isn't the first complaint about her, nor the last.

Good Afternoon All!
Date of Incident: March 12, 2017

I was a loyal West Nashville Costco customer, honestly, I was loyal to the core! I truly couldn't say anything bad about Costco until today. Today, I was shopping for groceries like any other day and had a wonderful experience (like always) until I got to the register and was asked to see my drivers license, Costco card, and form of payments. Though I had never been asked these questions before I shared all my information. But was confused because my cashier Kathy didn't ask the 2 customers in front of me for their information. I started to feel extremely embarrassed as she proceeded to tell me that she needed managers approval. The manager Tammy came over and told me I couldn't purchase with any of the cards that I put on the counter (even though I know the pin). So I had $140.00 worth of groceries that I couldn't purchase because the card had my husbands name on it (which they said I need a power of attorney to purchase with his card, which, is not true because our accounts are linked) and the other card had my disabled neighbors name on it (I was trying to assist them by purchasing milk etc.). I then proceeded to use my card and the transaction wouldn't go through because I couldn't remember the PIN number. (I was so embarrassed because everyone was starring at me and feeling pressured I couldn't even focus.) I then purchased my food as credit but immediately decided, to return it all of the food because Kathy didn't ask the customers before or after me for their information. I was the only customer they treated this way. I went to customer service and returned my order and spoke to the manager Jess who I told what happened to me. Jess told me they had new rules from corporate and they had to enforce them. I understood that it was above her head, however, she told me that I wasn't profiled (now how would she know that if she wasn't standing in line with me?). I understand having new rules (and I don't mind abiding by those rules) and there is nothing wrong with that, however, when those rules only apply to a certain kind of customer there is something wrong with that picture. If the new rule is that only the Costco card member can purchase an order with a card with their name on it, then every customer in that line today should have been questioned and asked to see credentials (not just me)!

I do have witnesses if you would like their contact information.

Betina DeBerry
[protected]@bellsouth.net

My wife and I have an executive membership with Costco. Our adult daughter who lives in the same household recently ran to Costco to pick up a few things for me as a favor because I was unable to go myself due to being out of town on business. At Costco check out in Sun Prairie Wisconsin my daughter was singled out by staff who treated her very disrespectfully, the staff member took my card from my daughter and threw it away. The reason given was that she was not on our executive membership which we were told that we were only allowed 2 membership cards and that if she wanted to make a purchase she would have to buy another membership. I will not buy another membership for the same household we all 3 live in. Asking us to do that is double dipping and I will not tollerate myself or my family being taken advantage of. Also after doing some quick research I found out that anyone weather being listed as a member or not who has a Costco gift card is welcome to come in at any time and make a purchase or online at Costco.com or if my daughter were to have paid in cash rather than with a debit card at checkout no questions would even be asked about the membership. The point im getting at is that the membership rules are extremely flawed and store employees are extremely misguided on how to treat good paying customers which in the long run will end up costing Costco big in lost revenue to competitors like Sams Club and others if Costco doesn't fix it's broken policy's on membership.