Costco
reviews and complaints

I had a very humiliating experience at costco in van nay's. I was at cash register buying lunch for my office and I had no idea that my costco membership had expired about 10 days ago. They wanted $180 to renew membership before they allow me to purchase. Since I had no idea and was not prepared to pay since did not have company check with me, I asked the cashier if she can ask for supervisor to do a one time curtsy so I can buy lunch and I would take care of the membership next day or so. The supervisor mrs kapnce came to with a very demeaning attitude and said no way and confiscated my costco card as if I was a criminal and handed her a stolen card! I have been a costco member since 1994 and a business owner with the black card. And this was worst experience I ever had at costco in front of everyone that was watching this take place.

Today February 11th, 2018 was the most humiliating day for me at Costco Royal Palm Beach Store in Florida. At approximately 12N, I visited your store to return 2 pants for better sizes and also to do my weekly shopping. I have been an executive member for years and enjoyed my shopping experiences in the past. As I was exiting the store there were 2 people checking receipts, Joseph (the person to the left) and Noeila (on the right). I was on the left lane where Joseph was and realized that it had a delayed so I switched to the right one. During my walk to the right, I noticed Joseph signalling and saying something to Noeila and I knew it was about me but I couldn't hear what was said but their gestures gave them away. I gave Noeila my receipt and she checked my cart marked a line on it and asked me what about my jacket. I had on a red dress and a red jacket. I said, "what about it." She said there is a size label on it. I told her that the red jacket was mine clothes that I walked in with and she was very rude to me and I felt humiliated of the thought that I took something from the store and was wearing it out. I was I asked why would she accuse me of that and her response was, 'I am just doing my job". No, I did not even get an apology from either of them. Then Joseph jumped in to tell me to leave and I said not until I speak with a manager and someone at the return desk that had helped me before called Ted. Ted turned out to be the same manager that had told me I looked great in red just earlier. I explained what happened but didn't feel he was going to address what happened so I decided to contact the Costco Main office. After I left the store, I stopped for gas and decided that I would never go back to that store which is in my community again. I returned to get their names and they were still rude and disrespectful. I said nothing but looked on their badge to jot their names down and Joseph yelled out his entire name as Michael Joseph or Joseph Michael. His name tag did say Joseph in Produce. Then I went to Noeila and she turned her badge clearly for me to see it and they were both having no fear what could happen to them which tells me that is how they are used to treating people at the store. She was so proud to show her name she faced me showing her badge so I could see her name. Her badge said Membership department. These two people should never be on the front line of the store. They lack respect, are rude and were set out to humiliate me without the decency of an apology after they realize they were wrong. I have no reason to steal and never will. The size glue tag must have fallen off and attached to my jacket when I held up the pants to see how the length was against my body. Furthermore if they knew the store products they would see that those size glued down tags are on slacks. They had no idea of my personal clothes that I walked in vs. Costco's so they shouldn't make this judgement call. Now I am very embarrassed that I was called in wrongfully and everyone on the Sunday lines saw me being accused of stealing and with no apologies except from Ted the manager. Ted was simply just trying to get me out of the store and in my heart I felt he wouldn't say anything to them. He too said they were doing their job so it must be the culture in this store to accuse people. Does Costco train people to be law enforcement officers and accuse even when there is no evidence?. I will be sending a hard copy of this letter along with my receipt for the items I bought, membership number and a photo of me in my red outfit with the glued down size label.. I had such a sad day today after this experience that I don't ever want to go back to a Costco store again. Someone needs to train Joseph and Noeila who are rude and unapologetic even when they are wrong and accusatory. Please keep in their employee file so they get poor reviews for unprofessionalism. They should be fired.

To whom it may concern, the more I go to the Costco in Clovis, Ca on Ashlan and peach I am encountering an increase in poor customer service. On 2/10/18 my sister and I went to go pick up an order at the deli section. We were about an hour late because we put in the order 2 weeks ago and forgot about the time. I even called to check on the order but there is no direct line to the deli so we couldn't find out.
When we arrived at the deli section I asked for my order then a worker came out and he was outrageous. He began yelling at my sister and I and went off about how we were late and if we ever order again we have to be on time. He also said "now we have no more rotisserie chicken to sell to the customers and my boss is going to yell at me thanks to you guys being late." Feeling super embarrassed my sister and I apologized. Dave left back to the packaging room and The two workers began preparing our rotisserie chicken for us. The two gentlemen apologized on Dave's behalf and said "sorry that guy is known for being mean." Turns out Dave was the supervisor and person in charge at the deli section . After receiving our items we walked past the packaging area and Dave stared down at my sister and I giving us the meanest look anybody can possibly give.
I will have to be honest and say I have never been this embarrassed in my life! He yelled at us as if we were not human and treated us with no respect in front of numerous customers. His peers even noticed his temper and stated "he is known for being mean" my question is do Costco really let supervisors yell at the customers like that? Because Dave surely did it with no problem. The thing is the items we were purchasing was for a funeral in which my father have recently passed. Going to Costco and already grieving then getting yelled at and stared down by the worker only made matters worse for me.
I feel something needs to be done and I do not want another Costco member to go through what I went through. Please address this issue with Dave and the supervisor.

Thank you

I have been buying this product (Refresh Plus) eye drops for sometime now, and find it difficult to use.
Obviously many users of this product are elderly, because as we age eyes have a tendency to dry out and require lubrication. Along with this condition is often arthritis or at least less strength in the fingers as required to administer eye drops.
The plastic containing Refresh Plus is difficult to use as the plastic is stiff and not as flexible as other comparable products with very similar ingredients.
Not only is this product a problem to use it is also less efficient because often the container can't be thoroughly emptied and the result is less product and greater expense for the same required dosage.
Other products have easier dispensing, greater dosage and larger dispenser opening.
Compare and see for yourself Costco. This is my last purchase of this product, and you don't have any others to purchase. There are others comparable and easier to use.

Hello,
I am Isaac R. Sanabria and I would like to submit a complaint about a the cashier that helped me this last Saturday 5/3/18 at the Wilsonville Oregon store.
On Saturday as I approach the cashier I said "Hello" to him and hardly received a response as I stand in front of him he continued scanning my purchases, and when he handed me the receipt and my card he said "Drive fast take chances" I smiled astounded and said okay.
As I drove home, I thought about as if I were the owner of a respectable store I wouldn't like to have an employee that talks to my customers that way. I did not catch his name and I misplaced the receipt. He is slender, bald, and in his late forties-mid fifties.
I believe in the golden rule, I believe every one deserves to be treated with respect especially if I am paying for a product or a service.
I appreciate your attention to this matter
Sincerely
Isaac R. Sanabria

I've noticed the past few months (and it may have been the case before that) the purchases on the Citi credit card online statements do not add up to the payment amount. In trying to pursue this further and get some past statements, I click on (I've done this a dozen times or more) Services/Statements and Documents/View Account Statements, and always get the following error message, "We're sorry. Something happened and this page didn't open properly. Please try again later". So I've been stymied in trying to analyze monthly purchase total versus payment amount (which would be easy if I could access the statements, since we pay off the full payment amount each month. You need to get on Citi to fix the problem I've described; that is the inability to access previous monthly credit card statements.
Why am I complaining to Costco rather than Citi. Simple, they are completely untrustworthy (believe me, we like shopping at Costco, but you guys made a huge mistake in changing your credit card servicing to Citi). Hilton Honors (of which I'm a member) realized their mistake, and very recently switched from Citi to American Express (the opposite of what you did). My experience with Citi, when they serviced Hilton Honors, was they were dishonest and poor performers!

1/3/18 a delivery company on behalf of Costco was making a delivery to the house. They broke the leg off the washer pedestal and still tried to install it although the washer was not stable. I refused delivery. Called costco online and they stated that they had to do a return/refund and that I needed to reorder online.

1/5/2018 was contacted to receive a new order in the morning. Then I received a second call stating they made a mistake and the delivery would not happen until 1/10/2018.

1/10/2018 waited around all day then the delivery company working on behalf of Costco shows late. They installed and left, but didn't level the washer and then we noted that afterwards the pedestal on the washer was not installed properly leaving a gap between washer and pedestal. Every time the washer went to spin the sound was metal against metal. The washer was level, just the issue with the pedestal causing the loud banging.

Called Costco was told to speak to their concierge line. Got a rep at the concierge team that contacted GE. GE's answer was to resend the tech out to fix the installation of pedestal. Found out that GE was resending the original install team.

A few days go by someone shows up from the original install company to look at the pedestal. Finally after pointing and explaining the tech finally admitted they installed it wrong, and the pedestal was damaged and needed to be reordered. The tech said that GE would reorder and call me.

Three days later no word from Costco, GE, or installation company. Called Costco Concierge. They called GE again, put me on hold. GE said they had no record of reorder of the pedestal. Finally got it reordered.

One week goes by finally the installation company calls to come out and replace the pedestal on the washer. They come out to replace and they had issues getting the washer back out of the laundry room and in doing so damaged the dryer. They some how leverage off the top of the dryer and put a large dent. The installer gets the washer out the door, proceeds to FLIP the washer upside down. The washer is a front loader, they did not put the shipping bolts in the back to stabilize the drum. The drum broke and almost came out the back side of machine. Also right before the installer was going to put the pedestal onto the washer he removed the styrofoam pads on top of the pedestal (hint what leaves the gap and leads to loud metal banging!) when the direction clearly state "DO NOT REMOVE PADS". Not sure how clear that can be! We caught him and pointed it out. Then he starts to get attitude for us correcting him. He puts the pads back on. The installer tried to put the washer back in and leave, after he was clearly angry towards us. I had a phone number of the installing company. Called to speak to the installers manager. The manager asked for the info plus the pics we had taken of the installation issue. He was going to call us back. He never did.

I got a phone call from Costco concierge. I find out that this person is third party for Costco and she can't do anything more.

One week later I am still waiting for the installation company to come pick up the washer and dryer. They called for pick up yesterday and we sat here waiting and they did not show up. Called Costco again today was told that I needed to call GE. NO I purchased this through you and gave your company money. You do the phone calling and rearranging. WHAT a disaster!

My Costco in north Las Vegas nv has been out of mild and medium cheddar cheese for the last month. This has been our families favorite cheese and a Costco staple. When i asked at the service desk why they didn't have it i was told they would not be carrying it anymore. Is this true and can they continue to carry? I will have to get cheese elsewhere thus making it continually less appealing to shop there.

It is amazing how one costco has there price 9 cents a gallon higher than the other Costco that is less than 12 miles away.

Is the manager trying to make up some extra margin?

This is the same market and it is only about 6 miles from a Sams Club where again the price is 9 cents lower. Costco corp says each store sets their own price .

So I buy gas at the local station that is closer and cheaper than the high priced Costco in Perrysburg OH

February 4, 2018 As I entered the Costco on 300 W. 1818 S. in downtown Salt Lake City, Utah the employee at the front entrance, who makes sure that everyone is a member stopped me and wanted confirmation that my dog was an actual service dog. Even though my dog is in training and was wearing a vest that says service dog in training he would not let me enter the facility until I answered his question. When I explained to him that in the state of Utah you cannot ask that question he began to argue with me that he could legally ask the question. Because he would not stop I asked for a manager. While I waited for the manager the employee continued his verbal assault. I told him to stop and that we had nothing more to say to each other. He continued. Once the manager arrived again the employee continued to argue. Instead of myself and the manger being able to have a conversation the employee aggressively would not stop arguing. The manager did nothing to diffuse the situation and tell the employee to stop talking and go back to his job. I ended up having to just leave because I was unable to even speak. My husband returned to get the name of the employee and he refused to give his name and said that I was not harassed. This is the second time that I have been stopped at this Costco. The first incident was resolved this one was not.

Unfortunately, I purchased a rib of lamb on 2/3 posted to sell by 2/21. The lamb was completely rotten and smelled up my kitchen. Called the store location I purchased the meat from and spoke with a store manager who was rather calm in nature. Rachel informed me that she would personally examine the meat and ensured a complete refund or an exchange. Drove 24 mins back to the store only to be confronted by 2 different "Merchandise Service" cashier's. I explained the situation and the "1" cashier eating ice cream informed me that her manager examined the meat and found nothing wrong. Followed by I need to walk in the meat department and purchase another one. How rude?! In addition, the store manager never came to personally address the issue like she claimed. Such poor customer service. I happened to really like that location now I'm starting to reconsider.

I have been a normal customers for Costco for over 10 years. I have complaints about the staffs in return desk in 1 Yorktech Dr, Markham, ON L6G 1A6
1. Not enough training - not meeting market standard,
Return staffs have been expressing why you returned this attitudes or ask
questions that would give pressure to customers returning products.
2. Not effecient
When comparing Richmond hill location at 35 John Birchall Rd, Richmond Hill, ON L4S. Richmond hill staff are more responsive to the line up, they always go and scan returns before reaching the return desk. That is much better customer service, however, very likely i see that happen in the yorktech location.

3. Building entrance logictics - very bad.
At Yorkland, empty carts placement is next to exit instead of entrance, also unlike the Richmond Hill.

This happen is on 2/2/2018 I want complain about coscto tire shop, the guy name is (Andrew Maloney ) this day I when to install wheel, this is my first time go to Costco services this guy has racial discrimination, when I finnsh payment for tire I ask him where I can put down this tire and wheel, he just tell me 3 time (what) ! And then he told me move your tire by yourself this service is not in Costco, if u don't want to do it just say I don't want to, don't let any costomer unhappy, later I just cancel this install if this guy still in Costco will be lose a lot guests .

I just visited and made a purchase at the Costco Business Center location store #564. My items were on the conveyor belt next to ring up the cashier takes my card provides no greeting or anything. Then she reaches some random man credit card standing off to the side card and walks away to grab a gigantic cart of items then start ringing up items on a reciept manually punching in items. Not once did she(Tita) communicate with me about her having to ring him up or pull him in front of us. As we stood there confused she was asking for help I called the supervisor for her with a red vest with the name Estabean. He holds his hand up in a hush manner to me and was very rude. He comes to our register the gentleman behind me ask him what's going on he start complaining he had 5 call offs and it been like this since yesterday. He never apologized and rudely complained that's it's SuperBowl Sunday. The issue of this complaint was for lack of communication from cashier and Supervisor, in addition too the Supervisor poor customer service. Even during extreme stressful times or under pressure an employee working at a Supervisor level show be able work under any conditions or staff shortage while still being friendly to each Member and definitely not hold his hand in the air. He could verbally tell me he will be able to assist:

There was a women standing at the petrol pumps with pink hair obviously helping people out. Or that was her duty, my partner was filling up the car for his elderly grandmother and got out a phone to call her for her pin for her card not realising this was not allowed. He was rudely spoken at by the lady who was working on Thursday the 1st of Feb with pink hair who gave him rude looks and continued to talk and laugh to other customers about his mistake.
I am not the type to ever complain but I felt this was rude and uncalled for.
I simply feel as if this could have been handled much better.
Thankyou for your time.
Regards, Tylah Morgan

We are members of costco in the US. My husband and I travel frequently since we are not tied down by jobs. I just wanted to check out cruises leaving from Los Angeles because a tour to China we had booked was cancelled after we had booked our flight from Mexico City and I would like to make use of the tickets. However, I can't enter the site when I had never had that problem before. I says I am not authorized to enter it. I would say that my authorizationis my costco card

We recently noticed that you doubled the price of your Latte from 1.50 to 3.00. Noticed that nothing else at the food court s price was raised. We do not order anything else at the food court due to their unhealthy effects, but the Latte was a great value and the family loved them. Many times we would stop in just to get a Latte and end up buying something else in the store. Hard to go in there and not get out without $50.00 - $100.00 worth of goods. Since you doubled your Latte price we no longer visit your facility as often as before. So the obvious question is, how much more are you making, profit wise, with this price increase? There is an old adage " stumbling over Dollars to save Dimes"

I have left my personal information with representatives three times in store in hopes to get shutter installation. I never received a call back. The last time I signed up there was a special in window service with $200 Costco cab back card. I saw the ad today and it has already expired on 1/28/18 and I haven't received any calls! I left my information with a gentleman at the booth around 1/6/2018 and he said they should make contact with 72 hours to a week. I am on the line now to just place a request for Call and it took 30 minutes for me to give my information. I come to find out that with all the times I signed up in store, no one entered any of my information in. Not sure where it went to. I was just able to put in the request and hopefully someone will contact me. There is no followup on the customer service regarding window treatments. The $200 Costco bonus card ad states until 1/28/18 and I hope this promotion is extended to me despite passing the time because I was never contacted after signing up three times in the store.

I purchased 2 identical sleep science 8" mattresses back in June of 2017, one for me and one for my friend (we are on the same membership). We purchased them for our travel trailers, so they didn't get really much use... In fact he used his maybe 2 or 3 times and didn't like it because it bottomed out... He went to return it last Saturday, January 27th, at the Costco in East Wenatchee, wa. And the lady denied the return stating that they couldn't accept it as a return because it had a stain on it (really was a small mark that was dirty, but wouldn't call it a stain), and she was pretty rude about it... Almost like she was looking for any reason to not take it... I've been a Costco member for over 15 years, but my friend got so upset about how the lady treated us, that he threw away his Costco card and vows to never go back... We spend thousands there every year, but I'm afraid that this is my last...

I arrived to Costco photo dept to pick up mu order at 330pm on Jan27 and experienced the very very worst customer service i have ever had a Costco. I habe been a customer over 25 years and never had i come across such a rude associate. I arrived gave my order number and first thing out of her mouth was i dont care about number whats your name. I gave my name and she said well whats in your order. I started by saying 2 canvas...as she walks away from me to go grab a box and doesn't allow me to finish what she had asked me. Then she scans box and i let her know i have a photo besides canvas and she states why didn't you tell me that before. I say excuse me, then she goes to photos and says whats the nAme again. I give her my name she grabd photo then comes to register and starts to scan order. I say please hold on can my father and i please see the canvass' cuz we just receieved a horrible order from Walgreens. She states well it doesnt matter if you don't like it because we get from a third party and you would have to pay then request a refund through 3rd party. I stated can we just see thme and she said she could open pkg. My dad then pulled out a pocket knife and opened pkt. He and i were pleased with canvas photos and i told her that and my poor dad starts to tell her what was wrong with our previous order and she cuts him off half sentence to give us our total. Totally rude. I was so upset i didnt want to shop after that but my dad needed items for house so i let him shop but i wasnt going to guve Costco another penny that day. Rude customer service makes you not want to return.