Costco
reviews and complaints

Applied for Costco Visa for myself and my wife about 3 months ago. I received my credit card but they never sent hers. Costco has canceled her membership card so even though we paid our annual dues she cannot shop anymore. We have called Citi Visa several times and never received the card even though they say they are taking care of it.
We would like our membership dues returned since I am the only one in the family that can shop there if you cannot resolve this issue in a timely manner.

Every time I encounter Jorge the exit receipt checker he takes extra time to check my cart longer than he did with any nonblack customers. Today 6/7/2019 between 14:35 -14:45 Jorge asked me if I had a second receipt when I questioned why he was taking longer on my cart. I told him everything that was in my cart was on the receipt. Then a second employee came over to verify once he realized a argument had started. This whole situation humiliated me and I felt Jorge was trying to paint me as a thief. I have been a customer of this Elkridge, Md store since it opened. I spoke to Tawny, who was nice and sympathetic. The other manager a male was trying to figure out what Jorge was thinking. I don't care what Jorge was thinking. I was affected by Jorge's constant racial profiling that I have been subjected to every time I come in contact with him. Today was to much.I have been a customer at that store longer than he has had employment there. I do not appreciate his disrespectful and aggressive behavior. On a previous encounter he pulled my cart forward when I wasn't looking and caused me to lose my balance.

We have purchased, and enjoyed, Kirkland Pistachios many times in the past. The bag we purchased yesterday (May 28) was VERY disappointing! The bag seems to be filled with empty shells. Please view attached photo. Had this been the first time we purchased them, I NEVER would buy them again!

Contact information: Susan Mullins [protected]@yahoo.com
2412 Post Rd. [protected]
Sarasota, FL 34231

Thank you for your help in this matter,
Susan Mullins

We just left this store @ 2:23 pm on Monday, May 20th.

When we arrived I went into the store and a few minutes later my 82 year old husband walked into the store to join me.

As he walked in an officious blond woman demanded to see his Costco card. No one else had been asked for their card before entering. Why was he singled out? Because he is old?

As he struggled to find his card, I walked up to show her our Costco card and she let him in.

What is the deal? Do you need to show the card or not? Enforcing the rules for some people and not others is not fair.

Pam Miller
2011 Braemar Rd
Oakland

Purchased the salad and the lettuce was really dirty. Mud was caked on individual pieces. The reason I am even complaining is because of the different
Medical outbreaks being traced back to lettuce and the unsafe handling of lettuce.

Thank you for your time and attention in this matter.

Justin Kravetz "Member"
[protected]
[protected]@yahoo.com

Since when is it Costco policy to verify that the wife is a Costco member with her husband at the cashier? or is that only for interracial couples? I'm standing at the checkout with my husband who gave his Costco card as we were unloading. Then I gave my credit card to pay, which has the same last name as his. She takes my cars from me and then says she has to verify that I am a member. She gives my card to another employee as I'm digging my Costco card out of my purse. I show her my Costco card with my name matching my credit card and my husbands card account and name. She says they still have to verify it. We are beyond furious. This would not have happened to a same race married couple. I would understand asking for my ID to match my credit card but this is unacceptable, Courtney at Costco on Peachtree Dunwoody. Maybe we should switch to Sam's Club

To be clear this is NOT a complaint, but is instead a heads up. I routinely purchase my organic eggs from Costco. I have for years, and will continue to do so.

That said, I had the misfortune of pulling from my most recently purchased egg carton an incredibly dirty egg. It honestly had a clump of mud and whatever stuck to it. I simply wanted to let you know so that you might do whatever follow up you may like to do. I won't be consuming THAT egg but, being the laid back person that I am, it did not dissuade me from using the others from the carton.

Photos enclosed.

12221 BLUE VALLEY PKWY
OVERLAND PARK, KS
66213-2640

Today, I was trying to make a poster for my daughter at the photo center at the Overland Park Costco listed above and your employee was extremely rude and inappropriate. I believe his name was Kyle (not sure about the name) and wore a blue polo and had a beard. First he told me that he was too busy to help me. So I waited. When he did finally assist, he told me that my picture quality was poor and would make a horrible poster. The whole time he rolled his eyes at me and seemed extremely put off that I was there. I ended up leaving and was in tears and couldn't believe the way he spoke and acted out. It made me feel like I was an idiot and I'm debating canceling my Costco membership. I do love your stores, selection and overall experience but this incident was totally out of line. I don't feel I can go back into that store though. I complained to the store manager who took my phone number but I really feel I need to formalize this complaint because he was so rude to me.

Please feel free to contact me if you need further information or have any questions.
Erika Rosenthal
[protected]@att.net
[protected]

As a Costco member for over 20 years, i was very disappointed when, at the register today, I was questioned about my card's validity. The cashier questioned if I was the authentic card holder. I had to explain in detail that the reasons I looked " different" from the photo on my card was because I had undergone chemo due to cancer and my hair had fallen out. I was embarrassed to be questioned in such a manner and disappointed that the cashier couldn't even offer an apology for putting me in a position in which I had to reveal my medical condition and he was very insensitive. My privacy was violated. Please educate your staff on hippa laws

Yesterday, I purchased a box of apple strudels. This morning, when I opened the box and had a bite of one, it tasted strange. So, I opened the strudel and found it was filled with mold. So, I opened the rest of them and found they were also filled with mold.

It's not so easy for me to take them back to the Costco branch where I purchased them because the location is a few times further away than the cost of the strudels.

I have always told people that Costco has great quality food. I am SO DISAPPOINTED that I can no longer say that. I am disgusted that you would sell this to customers for their consumption.

I have attached pictures so you can see what I am talking about. If you zoom in, it should be easy to see the mold. I have also sent you a picture of the receipt to show that I purchased these 24 hours ago.

I am so disappointed. I had got a raincheck for the all bran buds as they were not in store at time of rebate. I got the rain check at the North London Costco store #530. I only asked for one at the time because I believed the boxes to be on the larger size. When the boxes came in I picked one up and was surprised how small they actually were and so spoke to a supervisor by the name of Simon and asked if I may get 2 which he emphatically replied no. I am so disappointed that this could not be accommodated. In past I have always found Costco to be very accommodating to its member's. I was surprised that $2.00 rebate was worth making a member disappointed. This is not good for business and makes me question why I spend thousands of dollars in your store.
Zoe
[protected]@yahoo.com

in monterey park#1318 store. the cashier's name is Jen #2000. Her service vvvvvery bad. Just because i speak English not very well？ She deliberately made me difficult. Kept my shopping cart and my Driver's license do not give me back. let me wait out side very long time. When I tried to talk to her about it she just brushed me off. Finally, someone else saw that, then help me check out in another check out Machine!

I recently purchased a case of 30 ensure plus nutrition shake from Costco, myrtle beach.on the box it stated it was vanilla.the covering on the bottle also said vanilla.the contents were chocolate.now there are several different makes of ensure for "muscle" "bones"sold at different prices.whereas ensure plus, being the most expensive is specifically for immune health.i strongly feel that the content was not for immune health, let alone the flavor being wrong.

I got to Costco with my dad and we drove separately. We were shopppig and then my dad forgot he had to meet for an appointment and so he left and told me to checkout and then go home. I got everything else that was needed and I get to checkout and I gave the employee my dad's Costco membership card and the employee says wow you have changed a lot and I explained to him what happened. Then he was waitin I believe for someone that is a higher power than him and he explained the situation to them. They said my dad needs to be here physically with me. I said how I spent about an hour trying to get everything. I was really upset about that because we just came back from a 3 week trip and we had nothing in our house. No water or food.

I have repeatedly experienced discrepancies carried out by Costco when using my debit card at the gas pumps. Delayed and Disappearing transactions continue to compromise my online card balance. These questionable transactions are unrelated to my banking institute! Having taken snapshots as proof due to believing these occurrences to be fraudulent in nature, I want to file a formal complaint. Please advise

This morning I poured milk which said sell by April 8 and warm it up. And to my shock it was all rotten with clotted milk in it. I smelled milk bottle it was all good then I pour in glass again it looked all normal. I am so grossed by this as my kids don't drink warm milk and it only happened when I warm it up. What is going on? Why you're groceries are getting so many complains now a days. Other day I bought chicken and it smelled so bad when I opened it's sealed packages. I did not complain then but this is disgusting. Attached is video and pictures

Purchased a $5000 tv at Costco online, was delivered with a battered box. I called to send it back and have it replaced. By the time a new one was delivered and the old one picked up, the payment was due.
I called to ask for the billing to be adjusted as the tv had just been received and the payment was expected 'immediately'. Request denied. I said I would then return the tv and shop elsewhere..that didn't seem to matter.
When returning the tv the next morning to my local Costco store it was suggested I call 'head office' as they thought my request made sense considering ...
I did... *no option for customer service or complaints?!? ..though I was speaking with someone in membership and informed her I would also be cancelling my membership, it seemed to matter very little.
Sad how little value some of these corporations put on paying customers.
Taking my business elsewhere where it will be more appreciated.

A. Arts