Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
M
4:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco tv/computer department

This is a letter that I want to send to them.. To whom this my concern..

I love Costco, I'm happy to have a membership there, I love going there unfortunately I can't control myself I go in for one thing and come out with several things and that I cannot afford. One really great thing about being there is your employees, they do whatever they can do to assist you and with a smile except for 1 department and it has always been like this since I have been a member.

I guess you call it the electronics department it's where you buy TVs, computers, etc it is the worst place out of any store that I have been to I even think in my life, Best Buy, you name the store it is the WORST! I should have complained a long time ago but Tuesday was the last straw. 3 ½ years ago I wanted to buy a 32" Samsung TV it was on sale and it was the first TV that I was going to buy in 19 years, my old one lasted 19 years before it died.

January 2014 I was looking at the TV that I wanted to buy and after 19 years I had some questions about it, I was quite visible where I was standing and there was an associate in the same aisle but the second part of the aisle, across the way and while I was standing there he never came up to me to ask me if I needed any help, then I called out to him asking him if he come over and help me? He did nothing, I had to go up to him and tell him that I wanted to buy a TV but I have some questions and could he come over to help me? Then he copped an attitude, like it was a total imposition for him to help me. I was not happy about this I am buying a product from your store and I need assistance and this is the treatment that I get. I would have gone to another store but Costco has a 2 year concierge service and other places don't.

2 years ago same thing, April 2015 different person, I needed to buy a new computer my old one was 9 years old, technology has passed me by so you can imagine that I would have some questions. I did some research on buying a computer on the internet before I came to the store so I would know some questions to ask it was the same thing, I was visible, no one came by to ask if I needed help, no one responded to me when I called out to them to help me and I again I had to go and ask your employee if he would help me and same thing copped an attitude. But this time was worse he would only reluctantly answer my questions, it was like pulling teeth to get him to do that he was not forth coming at all, I said to myself I'm not going to put up with this, you lost a sale and I bought a computer somewhere else from people that wanted to make sure I knew about the computer enough so that I was making the right choice for me.

This Tuesday November 21, 2017 there was a 49" LG TV on sale for $380, same thing happened I had to go and get the sales associate drag him over to help me so that I could buy that TV, right away copped an attitude, I asked him if he would help me carry the TV to the cash registers and he said that I guess you need I don't know what he called it but it was one of those flat carts to put heavy things on, he went and got it which was good and started to walk away and I said could you help me put this on the cart it's too heavy for me to lift? So there again attitude, he put the TV on the cart and walked away. If the TV was not on sale and didn't have a 2 year concierge service I would have never even bought the TV at your store.

I have gone over to that area multiple times to look at something, had questions and the encounters started out the same way and I walked away. This is a normal practice over there, for 3 ½ years, this is the only department at your store that is this way, what is going on over there, it's the same type people that are working there, are these people working for you or not? It is a terrible experience to go over there it is quite upsetting.

I am a very nice person, even with the way I am treated by your associates I don't turn into a [censor]. I cannot believe that I am the only person treated in this manner, maybe it's just women, I don't know.

Sincerely,

Brenda Roberts

Store #1022
Parker, Colorado 80134

Read full review of Costco
Hide full review
ComplaintsBoard
K
11:10 am EST

Costco we received the wrong refrigerator.

Order [protected] was delivered on Wednesday November 22, 2017 is not the refrigerator we ordered.
I have been trying to contact Costco online customer service. They say they will call me back in 33 minutes. When the return call does come, a recorded voice says to try again later. This has happened to me 3 times since Wednesday afternoon.
I'm very disappointed in Costco and will have trouble buying such a big ticket item from Costco again.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 24, 2017 11:39 pm EST

Hi Kathy.

Appreciated hearing your issue.

Did you sign for receipt and acceptance of the delivery? Have you used the refrigerator in any way?

Please drop another note to us if you continue to have any problems at all. We just need to fill in a few 'gaps.'

ComplaintsBoard
R
10:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco kirkland aa batteries

Kirkland brand AA batteries SUCK. They always leek acid. Just went to replace AA's in mini led lights, 2 kirkland 1 duracell. Kirkland leeked duracell fine. This isn't the first time kirkland AA's have leeked. U all meed to change vendors for batteries, at least AA's. Never buy KIRKLAND AA BATTERIES AGAIN. Total waste of money not to mention leeked acid can damage or ruin ur device.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
T
5:18 am EST

Costco customer service

While finishing up our shopping for Thanksgivings a co worker and I decided to stop by Costco to pick up pies for dessert. She is also a Costco member. We shared a shopping cart and we went to the self checkout line. The Costco representatives helping customers in the line was very rude and unprofessional to us. She told us "no game playing here" there is no not line crossing here! There was no line crossing taking place we were playing separately not together. She went to her own separate registers. We were both standing in line at the same time. Why would we have to pay on the same register? These are separate transactions. She gave us a very evil look and when back to talk to the other Costco associate who was also rude when I had a difficult time scanning my pie as there is no hand scanner and you have to almost turn your pie upside down to scan it. I asked for her name to report her and she said do you want me to get a manager and she brought over an assistant manager. We explain the situation to her and she agree that the behavior was inappropriate. But I honestly do not think anything was done about it. I wanted to put this is writing and talk to higher ranking manager. We are paying members and we should be treated as valued customer just like everyone else.

Read full review of Costco
Hide full review
ComplaintsBoard
T
10:20 am EST

Costco solomon beef pastrami

After purchasing a 2pkg of this deli.. I put in fridge and opened a couple days later to find that one side was completely rotten/ moldy the other side was fine.. It seems like the vacuum packaging was prob broken somehow and caused it to rot. I am usually very satisfied with the freshness and quality if Costco products and was therefore pretty disappointed.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
D
8:20 pm EST

Costco tire center

Claim number: #[protected]-GD-01 -Wheel damage claim

On 11/8/17, I took my car to the Costco Tire Center at Southlake, TX to replace all 4 tires; which were ordered a few days earlier at the same Tire Center. The work was done within the promised time, approx. 1hr 15mins. However, upon inspection the Tire Center damaged 3 out of 4 chrome rims; flaking off their chrome coating.

I filed a claim and communicated with Costco's claim dept; emailing many pictures that show different sections of the rims damaged. After some days, the Costco rep called back essentially saying that the chrome peeling is due to "manufacturing defects" and since all chrome eventually peel off over time, Costco will not pay for the damages caused.

For argument's sake, assuming their claim that all chrome eventually peel off, they still should NOT peel off in the matter of a mere TWO HOURS, which was the duration they had my car.

I provided many pictures for the claims personnel (I have her name but this may not be the proper forum to post it); including pics that show the difference between curb rashes which I caused over time driving the car, versus peeling-type damages caused by the Tire Shop's negligence. Yet she refused to admit responsibility.

I look to this Complaint Board to make things right. As I told the Costco claim personnel, I will not stick Costco with damages I caused (i.e. curb rashes), but simply look to Costco to make whole the damages it caused (flaking off chrome finishes).

You have my claim number and hence your Claims Dept has my contact info. I await your response.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
T
7:38 pm EST

Costco costco at raleigh road, san jose, california is not organized at entrance

When I returned one item, the entrance door worker put a return sticker on my return item, then instructed me to step out the entrance door and take another door to go inside again and return my item. So I followed her hand where she pointed to, but the other worker at the other door gave me a dirty look, but no words of what did I wrong. I have no clue what to do or what's wrong. I asked her what's going on, and she just didn't tell me. I finally saw the 'merchandise return' sign which was inside. OMG! I finally realize I should go to a very small third door to line up there.

There are several points that Costco treated me badly:

1. Costco workers are not friendly at all. Instead of giving me help, the second door (which is the exit door) lady who shewas sitting in a wheel chair gave me a dirty look, and that's all I got. No words.

2. The 'merchandise return' sign was inside, and there is no sign or anything outside, but Costco workers expect me to know which door I need to line up at to return my item .

3. If I need to get a 'return sticker' at the entry door, and then I need to step out of Costco building again to find my way to return my item. It doesn't make sense to me at all. Why do I need a 'return sticker'?

4. When I suggest the Costco workers to improve their entrance flow. I suggest to put another 'merchandise return' sign on the outside too, the worker told me they only do this for their busy days. Okay, I guess I have to cope with two different routines for their busy days and non-busy days. Instead of giving customers a clear sign, I have to follow their hand to go wherever they pointed to. You're lucky I didn't just drive back home to buy my items from Amazon or Wal-Mart.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 21, 2017 3:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

At most what you can do is provide your feedback about the signs (which you did). If enough people feel inconvenienced by it, eventually it will be changed. If you are within a small group that feel negatively about the lack of signs, then it is likely there will be no change.

ComplaintsBoard
T
4:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco $1.00 online price on item # ‌1111282‌ - 54" hunter contempo fan with remote, led bulbs & reversible blades

My order [protected] was cancelled because some "BS" about my information posted in the order. In reality they cancelled the order because it was a mistake in the price and they don't have the courage to honor the on-line price of $1.00 on the Item # ‌1111282‌ - Hunter 54" ceiling fan. Today in the afternoon (11/20/2017) they deleted the item from the website and canceled the orders.
After 20 years been a Costco member I thinking about cancel my Costco member ship for the first time.

Read full review of Costco and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 21, 2017 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

It's not that they don't have the "courage" to honor the price, it is that they do not want to take a loss financially on the item. It is common sense that this was a typographical error on the website and it is not very polite of you to try and take advantage of them because of this. The majority of retailers would do the exact same thing. Additionally, the fine print in their terms and conditions on the website cover any potential mistakes such as this.

B
B
Bryan Whyte
, US
Nov 20, 2017 10:11 pm EST

NEED A HACKED ATM CARD WITH PIN?
We sell physical loaded ATM cards . It is a crooned card that can be used to withdraw Cash at any ATM Machine. This Cards comes in Visa/MasterCard. Therefore it works at any ATM Machine that accept Visa/MasterCard Worldwide.

CAN I USE THIS READY MADE ATM CARD TO BUY STUFF IN STORES? OR 
ONLINE SHOPPING? PAY BILLS?
Yes, with this physical ATM card, you can use it to pay stuff at stores through POS. With this ATM card information, you can use it online to pay bills or do online shopping. When you order for this card, Full information about the card will be given to you. We also reload your card when funds exhausted.

DO I NEED TO ORDER NEW CARD EVERY TIME I SPENT THE FUNDS FINISH?
No, if you have already ordered our card, there is no need to keep ordering new cards, Just contact us for a reload. We shall easily reload the ATM card already in your possession

HOW LONG DOES IT TAKE TO RECEIVE ATM CARD IN MY COUNTRY?
If you are in ASIA, you will receive your card in 2-3 DAYS with guaranteed. If you are outside Asia Your card will arrive to you between 3 – 5 business days guaranteed.
HOW SAFE IS THIS CARD?
It is 100% safe to use this card. Because it will be shipped to you as a gift card.

DO YOU ALSO RELOAD ANY OTHER CARD NOT FROM THIS CROONED CARDS?
Yes, we can reload any Active and valid cards, any type of card just contact us for a reload (prepaid cards, credit/debit cards).
HOW DO I ORDER FOR THE ATM CARD?
EMAIL: (atmcardservice41@gmail.com)

HOW DO WE MAKE THIS CARD?
We use a machine MSR to crone this cards . You can also buy this machine from us also. You can order for the ATM card either the designed card or the blank card but still same information on them.
EMAIL: (atmcardservice41@gmail.com)... Thanks

ComplaintsBoard
E
11:19 am EST

Costco nature’s domain kirkland brand dog food salmon and sweet potato

Nature's domain Kirkland brand dog food salmon and sweet potato.

The last bag of Kirkland brand dog food I purchased was almost 2 weeks ago. My dog has since developed a severe body rash and hotspots. I would not be concerned with the dog food but a friend of mine whom purchases the same brand and flavor has experienced the same thing in the last two weeks. The coincidence is Disturbing and I'm worried other dogs may be getting sick from the food. I don't know if it's a bad batch of food or if they have change the ingredients.

Read full review of Costco
Hide full review
ComplaintsBoard
S
2:50 pm EST

Costco access

Today was the last time I will set foot in a Costco center (Leboourgneuf Québec). My wife has been a customer since day one. Myself never needed never wanted a membership card, God behold if I had one the wife would ask me to pick things up on the way from work to home... no thank-you. So today in the gentlemen I am with my wife I dropped her at the door to subsequently try to find a parking lot... a nightmare, always has been always will be when you deal with Costco. Walked into the store to subsequently join my wife... was intercepted and told since I did not have a card I was not allowed access. Never was a problem before, but seriously what a stupid rule. Was told I could call my wife to come and get me... no thank-you it is not hers or my responsibility to bend to such a stupid rule. They told me to get my own card, free of charge. For the reasons mentioned above I was not interested. So I was told I would not be allowed access no exceptions. Hell I have no problems taking my money, that my wife spends at Costco, to Walmart, the [protected]$ per annum will certainly be appreciated by them. Furthermore, their parking lot is not a nightmare, the lines at the cash registers none existant no membership dues and no limited access. I was either too poor or too rich to put up with the horrible shopping experience at Costco. I don't consider myself poor... so today I informed my wife that I will never again set foot in a Costco center. Did not formally tell her to do the same but without my presence she certainly will severely limit her visits.
The last time I boycotted a business (10 years ago) that lost the interest of what is the most important aspect in retail - THE CUSTOMER they went bankrupt... SEARS Canada ring a bell.

Read full review of Costco
Hide full review
ComplaintsBoard
S
8:34 pm EST

Costco tire center

We dropped our vehicle off for a 4:30 tire replacement appointment and did not receive a call when the service was done. After 2 and a half hours, we walked back to Costco only to find it closed. We waited for 20 minutes in the cold for someone to find our keys and give them back to us. This is unacceptable and we are extremely unhappy with the service we received at Costco tonight. This was at the Orem Costco in Utah. They did not discuss any of the questions we had, or update us on the quality of our spare or if they had replaced it.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 25, 2017 11:33 pm EST

If the store was closed, how was there anyone to find your keys?

ComplaintsBoard
C
2:20 pm EST

Costco your leadership

"CHURN..." That will be the outcome of this horrendous experience. Google "Customer Churn" or go to link at end if one isn't aware of this term given there are soooo... many terms in the world... note: there have been other negative experiences.

1 star is generous. I was mocked by the GM. Other employees rolled eyes, smirked, and one even did the circle around the temple indicating "crazy ". This was a degrading, belittling, and disgusting experience. Yes, I have the names. A few . Dang, Ashley, Renee.

I have been a STRONG advocate for Costco. However, in the last year to year and a half the products, service have sunk so much at the Maplewood, MN location. The new GM was to be the great hope! Yet he was the one mocking me. No wonder the members of the staff behaved this way given the role model.

The interesting point is how I have sent several comment cards to HQ regarding improvements. Even included feedback on some of the quality employees that I have interfaced with over the last 3 years since becoming a member. AND even though o have 3 sisters who are members, some for quite a time, I still elected to purchase a membership vs. Shopping with them, or having them order items for me (of course with prompt reimbursememt).

The irony is Woodbury Coscto just opened a couple of days ago. In fact, I drove by to see the new site the day before. The gas station was open earlier, 1 hour before I drove in. The say before grand opening. It was great I was able to fill up and I was thrilled to have a new location. My comments to many people have been, well, I bet Sam's Club is nervous given Costco is now in their town.

I met Art the new GM while at the MN State Fair at the promo booth for WOODBURY new location. He had been transferred to the new store from Burnsville. John (he had become more snippy over time) the GM at Maplewood was transferred back to Burnsville as GM to replace Art. HENCE, the new GM Mike at Maplewood.

I heard great things about him from one of their long-term employees. This employee Jim?, gas station mgr and very good at job from tactical to strategic and customer service, was very complimentary of Mike and Mike's working up the ladder from front line to now GM.

Anyway, is this type of customer experience (CX) being trickled down from upper management, including Seattle HQ? I found this is open the issue due to a disconnect between frontline "reality" and those is the glass offices. I had hoped this would not be the case with Costco.

So, my suggestion:

https://www.getfeedback.com/blog/customer-experience/

Moreover, I have been a STRONG supporter of brick and mortar stores. Especially, those companies that also have a dot com arm.

https://www.investopedia.com/news/costco-sinks-amazon-fears-overshadow-results/?lgl=rira-baseline-vertical

Hum.. and to think I had considered working at Costco. Thank heaven I didn't do that because I am obviously crazy! AND I guess if a customer wants to have at least a good if not great CX, then YES, call me crazy for wanting to have above average quality, great customer service, normally a great return policy... so if I am crazy for wanting that, that's fine. I am sure there are other companies out there. NOTE by 2020 CX will be the determining factor for customer retention, brand, goodwill, BUT it was predicted that 2017 would be the start-up/ramp-up of the companies that really want to be the best rated. Maybe the writing is on the wall.

NOTE. I also like Costco because of their dedication to employees, holidays, BUT it seems as though some of the employees think THEY are making a great salary/hourly because they are superb. Confused, they make a great rate because they are supposed to be providing superb CS. Cart before the horse.

Guess I will start packing up items purchased there (Guess refund on 4 tires not doable ) because one of the reasons to buy from COSTCO is the return policy. BUT this return policy is ONLY applicable if one is still a member. CHURN..well guess that loyalty plan I had in mind is futile now. Better return..

Thanks!

Read full review of Costco
Hide full review
ComplaintsBoard
E
9:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco cashier/register

I was one of the first customer who mention that their credit/debit card system was down. I had used 3 cards (2 credit and 1 debt ) and I received the same error message (check bank error) I knew it was their system after I tried my debit card. I asked if I could go to another register since it seems that the one I was using did not work. The cashier tells another worker to come who may be one of the manager named Jose or Joseph (5'5 Asian guy in his late 30s) and starts mocking "they think our system is down and wants to use another register" ( in a tone that it would be impossible for their system to go down) Jose voids our transaction then goes the next register and opens a new line for people to pay. We thought he did that for us since we wanted him to ring us up again. As I was standing in front of the register he tells us "you need to stand in the back of the line" I asked "why ?" Since we had already stand in line and we could not pay. Jose replies "because you think our system is down" I responded "but I used three different cards you're system is down" after my response, I hear everyone else around having the same issue. No one could use their debit or credit card. Jose and the cashier had finally realized what I have been telling them. I ended up waiting for a bit but during that time I didn't receieve any apology for their reactions/actions. Another associate had to help me since Jose didn't even try to make any eye contact or try to assist me again. I really felt disrespected last night. If he was a manager he should've handled the situation more professionally.

Read full review of Costco
Hide full review
ComplaintsBoard
L
11:57 pm EST

Costco customer service

The costco in Los Feliz used to have amazing service but recently they've been a bit rude. A fellow family member of mine was handing the cashier the money for our purchases and she refused to take it because he didnt have his own membership, she began being very rude and getting a manager who didnt do anything helpful either. Other customers even acknowledged the situation and told her shes being ridiculous. On top of that they were trying to force us to get another membership which we clearly didnt want. Very upset with the whole issue.

Read full review of Costco
Hide full review
ComplaintsBoard
C
11:46 pm EST

Costco el centro costco warehouse service

On 11/17/17 I was at the El Centro warehouse because I really needed diapers. the debit/credit services went down. I was waiting a few minutes to see if systems would go up because I overheard employees saying they were working on getting them back and running. As I was waiting an employee approached us and stated that only cash and check were being accepted and I said ok. A minute later the same employee came to us and said if we were not going to pay by cash we had to leave because the warehouse was closing. It was only 8:35. So I pushed the cart to the side while others were watching and going around us to pay. It was beyond embarrassing to have to leave the cart and walk away. I felt as if I was being kicked out from the warehouse, which is unprofessional. I basically wasted an hour and a half shopping for necessities to just be forced to leave the cart and leave the warehouse.

Read full review of Costco
Hide full review
ComplaintsBoard
J
11:21 pm EST

Costco warehouse kahului 96732, could not pay with credit / debit card, system down?

Went shopping at local Costco warehouse at Kahului 96732 tonight and could not pay for my purchase with an approved debit card / credit card. Only forms of payment being accepted was cash / check. No signs were shown at entrance or at register area. I found out before clerk was going to scan my items. The register clerk explained that their system is down and could not process any other payments and only could accept cash / check. The atm in the store must have had over 20 people inline retrieving cash to complete their purchases. I have spent over an hour of shopping in store. There should have been some type of signage / message over PA system to indicate a problem with their payment processing system. I was very upset at how the situation was handled. Any information would have been better than finding out when I am ready to pay for my items. I have been a customer at this Costco since 12/2001.

Read full review of Costco
Hide full review
ComplaintsBoard
C
7:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco recliner, ordered with threshold delivery service

Ordered a leather recliner for delivery to my home. Received tracking information, and a call from the delivery service that said it would be delivered late afternoon on Friday, a week ago. At 4:30pm on Friday, they called and said it would not be delivered, they had truck problems. Promised to call Monday to reschedule. No call back on Monday or Tuesday, so I called them on Wednesday and they promised delivery within the next two days, they had manpower problems. Said they would possibly deliver Thursday, but it would for sure be delivered by Friday afternoon.
The second Friday at 4:20pm and still no delivery, I called them. "We are not delivering that today. I meant to call you..." Bottom line, I stayed home three of the past 8 days for this delivery. I'm in a rural area, and I understand that deliveries are scheduled with regard to logistics, but the lack of communication from this Costco contractor is inexcusable.

Read full review of Costco and 1 comment
Update by Catosixtails
Nov 27, 2017 7:29 pm EST

They "guaranteed" delivery between 1-5 pm a week ago, and showed up at 8:30pm, no warning that they'd be very late. I did get a survey from Costco and I responded with full detail, but all I have received is an acknowledgement.

Update by Catosixtails
Nov 27, 2017 7:27 pm EST

No, but I did get the recliner. It was "guaranteed" a 1-5pm delivery and the guy showed up at my door at 8:30pm. No call to explain there would be a delay. Costco did send me a survey following the delivery and I responded with full detail.

Hide full review
1 comment
Add a comment
J
J
JDH83
, US
Nov 27, 2017 5:38 pm EST

I am going through the same thing with a TV I ordered. Have you heard back from Costco?

ComplaintsBoard
C
10:42 pm EST

Costco cashier

Store #658
3250 W. Grantline Road Tracy, CA 95377

Date of incident: Nov. 16 2017 @ 13:14
Cashier: Eric W.

I was at the register, finished putting my groceries on the conveyer belt but forgot to place a black separater when I realized and was about to say sorry I didn't put a separater when Eric the cashier interupted me while angrily and rudely replied, "Next time you need to put one of these down to separate your stuff." while forcefully putting one down in front of my groceries when he had already finished with the previous customer. He then made a quiet remark "You just had to leave the toilet paper on the bottom...my back is already hurting and now I have to bend over to scan this sh**" This is terrible customer service.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 17, 2017 2:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

I don't see why you didn't put the toilet paper up on the belt, but the cashier should not have spoken that way. Did you ask for a manager during your visit?

ComplaintsBoard
B
8:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco employee customer service

I live in Skokie IL, where I frequently shop at the Costco. Tonight I was waiting for my daughter who was at volleyball practice in Glenview IL #348, so I decided to stop in and grab a few things I needed. At the checkout line I placed some items on the belt and left my bigger items in the cart after I made sure the items were organized neat and barcodes were facing up making it easy to scan for the cashier. Now I didn't have much in the cart just some baby wipes, toilet paper, Clorox wipes and some mandarin oranges. All in which fit very well with space where he could see there was nothing else in the cart. The cashier's (Onix O), only words he spoke to me were while he was scanning the lady's things who was in front of me "where is your membership card". I handed it to him with a smile he then finished that order. He then looked into my cart sighed grabbed the oranges and Clorox wipes and threw them on the belt and moved the baby wipes and toilet paper to the exact same spot they were in just in the other side of the cart, ok fine I get they have to watch for shop lifters. What bothers me is the whole time I'm being waited on he was rude had an angry look on his face barely made eye contact, huffed and puffed and acted as if I was bothering his evening. As he handed me my card and receipt I said "thank you, have a good evening" and he didn't even acknowledge me, he proceeded to start scanning the next customers items. I understand people have bad days, but it should not interfere with your job especially when you work in customer service. I have never had such an experience with a Costco employee being so rude.

Read full review of Costco
Hide full review
ComplaintsBoard
M
8:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco costco.com

I made a purchase on 11/8/17 and I was expecting to receive it on 11/15/17; and after waiting until 7pm, the UPS tracking showed "return to sender, as sender request", I called twice to Customer Service, never got an answer and the great courtesy option was a refund... That is not a courtesy of good Customer Service, that is my right after your company screw my purchase and now they told me, items are out of stock... Customer Service was poor, and lack of knowledge, and as a member, at least a courtesy email would be nice instead of make me wait the whole day.. I would not recomend to use Costco.com to anybody.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 16, 2017 6:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your complaint is hard to read due to your grammar. It sounds like they were unable to get the product to you and instead offered you a refund. If that is correct, there isn't anything else they can do for you.

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.