Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Costco. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
R
6:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco two new cell phone

In the middle of October I switched two cell phones from sprint to your costco store in camillus ny. When I signup there told me I would receive two 150 costco gift cards. I have check with the store four times since then to check the status. As of December 19 no one has given me an answer on where my cards. I asked if they can see if it submitted still waiting for a phone call back

Read full review of Costco
Hide full review
ComplaintsBoard
K
2:55 pm EST

Costco food court

Vernon Blvd., Long Island city location Costco
Good Afternoon, yesterday was the first time I placed an order for a veggie pie. My order wwas taken by a very friendly and speedy cashier. upon getting back to the food court section of Costco to receive my veggie pie, was very disturbed to witness one of the employees with a Pizza cutter attempting to attack another employee while using obscene language. Was sitting there waiting for the pie for five minutes or so before finally receiving my pie. When received my pie was dried, that's not great customer service at all. how is possible employee was able to keep working with no reprocussions. I will not be visiting or shopping at that location again I will go back there to see if that cashier still has a job if not I will continue to write comments and I will definitely be looking to contact the CEO the big boss someone who is responsible for that location of Costco. Very dissapointed and unsatisfied customer. Unbelievable to see an employee with a deadly tool and situation taken so lightly. Would of hope such high end brand would have been more serious and held that employee to their actions.

Read full review of Costco
Hide full review
ComplaintsBoard
H
2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco regarding product # 1193642 star wars speedster drone

Went to the Costco store in garden grove ca to purchase this item. The computer shows two units available buththey were no where to be found. Asked the merchandise clerk to help locat a local store that may have the unit available to purchase and on the computer for the luguna location store # 28, computer shows 7 units available. So I drove 30 miles to go pick up throw item and by he way tried to call as I was going to double check if the item was there and could not get an answer from the machine. I get there and don't see the item on the shelves and so I continue to go to the merchandise window once again and ask if someone can help me find this item. The manager proceeds to look and then returns to me and says " or sorry, computer is wrong, we don't have them". " try another store". Very upsetting and overwhelmed with having to trust in the computer system let alone just a sorry try another store.

Read full review of Costco
Hide full review
ComplaintsBoard
B
3:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco photo center

This is the fourth time I've ordered pictures printed at Costco and had issues getting them either by the time scheduled or poor quality. I ordered pictures to be printed in store by 1 pm today Monday 12/18. I got an email at 11 am that the pictures were ready to be picked up. I drove in bumper to bumper traffic through town for 40 minutes to get to Costco. When I got to the Photo Center, they couldn't find my order. After 10 minutes of waiting, they finally admitted to me the pictures hadn't been printed yet despite the fact I had a confirmation email that they were. They then informed me it would take another 30 minutes. This is very wrong and unprofessional. This is also the 4th time this has happened to me at Costco. I'm so angry to the point that I'm ready to never order pictures printed at Costco ever again. Your company needs to revise the email confirmation process to avoid misleading customers. I went through a lot of time and aggravation for pictures I still don't have and will take my business elsewhere.

Read full review of Costco
Hide full review
ComplaintsBoard
B
8:37 am EST

Costco luggage

Placed order on Nov. 30 for 2 pc Skyway luggage. PO #[protected].
Order showed being shipped on 12/1 but several days later the order status changed to "in process". After almost 3 weeks, and still nothing, I was finally able to reach customer service who told me the order had been lost. All they would do is cancel my order. They offered nothing in exchange. They no longer carried the luggage that was promoted during the Costco 12 days of Christmas sale. Had I not contacted Costco, my order would never have been completed. Very upset and disappointed in very poor Costco.com service.

Read full review of Costco
Hide full review
ComplaintsBoard
S
8:10 am EST

Costco costco packaging

I enjoy our Costco store and appreciate the Costco business model. I refuse, however, to purchase items that are excessively packaged. This is especially bad in the beauty/pharmacy department where buying a small bottle of lotion entails breaking through a large plastic enclosure! Costco needs to emphasize earth friendly practices and excessive packaging does not portray anything close. It seems that with the receipt check when you exit the store that items do not need theft proof packages? I would love to buy some of the health/ beauty products but just can't justify the wasteful packaging!

Read full review of Costco
Hide full review
ComplaintsBoard
L
5:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco kiwi item# 83804 and sunset angel sweet grape tomato #77053

Today I purchased from Costco wholesale # 183 in Altamonte Springs, Florida a large amount of items. These two items Kiwi, and grape tomato were uneatable, the tomatoes box started leaking in my trunk on my way home, and the box of Kiwi was totally soft because probably they kept the Kiwis in the freezer. My today transaction # is [protected] and my member # [protected]

Read full review of Costco
Hide full review
ComplaintsBoard
J
4:07 pm EST

Costco kirkland 48 pack light beer

I purchase kirkland brand beer trusting the kirkland brand i love costco but this time the kirkland brand fail me on the kirkland beer pack im unhappy with the flavor and tell you the truth it felt like i was drinking a non alcoholic beer felt nothing half the case still there none of my friends like it i feel cheated with these beer i would like a refund

Read full review of Costco
Hide full review
ComplaintsBoard
J
1:37 pm EST

Costco costco employees refused my reward in the store of mountain view ca

On 12/17/2017, I brought a printout of Costco email reward certificate to redeem the reward at Costco of Mountain View CA. Somehow, the paper printout does not contain the barcode. I presented the email which contains the barcode in my mobile phone. The store employee (the first name may be Vinarey) said it is the Costco policy that they only accept the barcode printed on the paper. I asked her to check with the manager/supervisor, she asked a lady (First name could be Anne). This lady immediately refused my certificate without any explanation.

I made phone call to Costco card service center, the lady on the phone nicely explains me that there is no such policy that Costco store only accepts the barcode printed on a paper. I then talked to another employee, Joe, he checked with her supervisor, Cherrie. I redeemed my certificate without any problems from them. I am happy that I got the help from them. But I also want to write this to the Costco service center and report what happened to me today. I hope all Costco employees can treat their customer and do their job as Joe and Cheeie did.

Thanks,

Read full review of Costco
Hide full review
ComplaintsBoard
N
9:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco rotisserie chicken from deli

On November 17th 2017 i bought two chickens from Costco in Tucson, az when cut into they were raw. We called and were told we could come in for two free chickens and get our money back. We took a few weeks because of holidays and the fact that we live about 30 minutes from Costco. On December 16, 2017 we went and redeemed our two chickens and got our money back on the raw ones. We had to stand in line at the deli explain what happened there and then again at the register just to be walked over to a long refunds line and was there waiting for 30 minutes. When we finally got home we had planned on eating the chicken for dinner. The first chicken was fine the second one once again was raw and bleeding when we cut into it.
This is super dissapointing and extremely dangerous raw chicken can make someone super sick.

Read full review of Costco and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
P
P
Poochie1949
, US
Jul 20, 2020 2:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

well this is 2020 and I bought a chicken, to make chiccken salad and the only thing that was cooked was the breast, the rest of the meat was raq and bleeding! I cannot believe that it was sold. I have put this on social media, and will contact the health department

aja1jenkz
aja1jenkz
, US
Dec 19, 2017 8:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just buy a raw chicken and HAVE DONE WITH IT! Jesus

ComplaintsBoard
B
11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco tire center

We live an hour away from the nearest Costco. So we called ahead to see if they had specific tires for our car(gave the gentleman all details of car as well as the tires we wanted). There was a Bridgestone tire and install sale going on and we need tires bad. We were told that yes they had 41 tires of the Bridgestone ecopia422 (which we wanted) so we drove up to kalispell Costco. When I got ready to pay they said the price is 546.00! I said there is a mistake because I had a picture of the tire from Costco website showing 126.99 per tire final cost $437. They said they didn't have that tire in stock even though the night before they said they did. What they had in stock was the much more expensive model. We drove an hour with the expectation of benefiting from a great sale just to be lied to and knowing that we needed tires. And no one would help honor the price on the website. Costco has become just like any other Walmart or big box store. In it for the money and not it's customers.

Read full review of Costco
Hide full review
ComplaintsBoard
N
11:38 am EST

Costco service through phone and email

It is unbelievable that a company like Costco does not have enough phone agents to answer the phone or respond to customers e-mail during the Holidays!
They even disconnected their phone lines so you can no longer reach anyone.
Before that, they had the President deliver a message that he was sorry for the long wait and so on! Pretty unprofessional!
We are very disappointed.
We placed and online order for an All-in-One HP computer 1 month ago and still have not received it. I cannot even cancel the order as nobody answers the phone and I sent an e-mail to cancel the order but never received an acknowledgment.
This is beyond disappointment.
A very upset customer.
Norbert

Read full review of Costco
Hide full review
ComplaintsBoard
J
8:25 pm EST

Costco hoodies roasted unsalted peanuts - 5 lb bag - item #4007

I have been purchasing this item for years at our local Costco stores in the Sacramento region. Recently, I went to buy this item and there were none available in 4 stores: Cal Expo, Woodland, Stockton Blvd. and Folsom. I was told that Cal Expo & Woodland were discontinuing this item. This makes no sense as I know it sold well as they would sell out frequently.

I don't understand why this is being discontinued and would like to still be able to purchase this product locally.

Thank you.

Read full review of Costco
Hide full review
ComplaintsBoard
P
8:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco the delivery service and installing range, microwave, dishwasher.

Bought LG oven and microwave. It was delivered on November 14. They installed my gas stove but not my microwave, I had an appointment for that afternoon for someone to install it. They never came the girl that set up the time forgot to put it down. So for Thanksgiving I had a huge Microwave box in the middle of my dining room, which is still there, someone tomorrow is coming to install it. 12/15 a month later. Now tomorrow they are delivering my LG dishwasher between 8am - 10am, but they will not install it and they will not remove the old dishwasher. Which means I will have my new dishwasher in the middle of my kitchen the old one under the cabinet and no one will install it until December 29. When I bought the items I was told the delivery and the instillation will be on the same day, now I will have a dishwasher box in my kitchen for Christmas Holiday. I am very disappointed and need you to look into this situation.Thank you. Patricia Chaya

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Dec 14, 2017 11:00 pm EST

Hi Patricia.

Appliance installation is commonly separate from that of simple delivery.

The real key of success with appliance delivery and installation is preparing early. Not buying a full kitchen package until into November it's asking for problems.

ComplaintsBoard
A
1:45 pm EST

Costco movietickets.com

I've purchased movieticket.com gift cards from Costco and I've heard complaints about them but I didn't understand until I tried to use one myself. They force you to register on their website and then they constantly time out your purchase. When you go back to buy the tickets again the seats are "sold". My gift card ended up showing a zero balance and I thought it was just a glitch in the system but it still shows 0 PLUS they charged my credit card! I called and they won't refund my credit card! Luckily, I used my American Express so they will resolve the issue but I think Costco should STOP selling Movieticket.com gift cards!

Read full review of Costco
Hide full review
ComplaintsBoard
C
12:25 pm EST

Costco the rotisserie chicken

I got a rotisserie chicken from the Costco in Brandywine, MD. When I got home, the chicken was not cooked properly. It was late, so I just cooked it myself. I called the Costco in Brandywine, Md and I spoke with the manager. The manager told me that the chicken was done, and he seemed to think it was no big deal. He said that they cook the chickens for the proper amount of time and if I wanted it to be extra done customers usually heat it up. He asked me if I wanted a refund, and I said no I wanted him to be aware of the issue. He make a smirking sound when I said I did not want a refund. I told him that I have had this problem with the chickens in the past, and I was hesitate to buy one at that Costco. Costco has an e coli outbreak before with its chicken salad. I do not think the manager realized the seriousness of people eating uncooked chicken. I hate that I did not get his name. However, I called on 12/14/17 at 1:10 P.M. Eastern Standard Time.

Read full review of Costco
Hide full review
ComplaintsBoard
P
12:10 am EST

Costco oranges

Costco has long carried California navel oranges when they are in season (late fall, into winter). That have usually come from Orange Cove, Exeter, or Lindsay. All are located in the Sierra foothills and grow excellent navel oranges. But now twice I have gone into my Costco in Chula Vista, CA, and the oranges have come from Delano. Now Delano is in the San Joaquin Valley, and the Valley is more and more switching from annual crops to tree crops, which can be handled by machine.
BUT the navel oranges from Delano are AWFUL, the skin is so thick it is hard to peel even with a knife. A real navel can be peeled with your fingers easily.

I wish Costco would only carry oranges from Orange Cove, Exeter, or Lindsay as in the past.

Read full review of Costco
Hide full review
ComplaintsBoard
M
6:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco checkout experience

Unfortunately, my husband and I experienced a terrible exiting experience at the Costco located in Mt. Laurel, NJ on 12/12/2017. The individual checking us out would not take our receipt to exit the store. My husband tried multiple times to hand the woman our receipt. She did not acknowledge him or the receipt. She then proceeded to remove the blanket covering our son's legs while he sat in his car seat located in the cart (without asking permission). It's always been our experience that we handed the receipt to the individual at the exit then they made sure the number of items match what was listed on the receipt. We understand stand you must check items in the cart to match the number of items on the receipt. The problem here is this individual would not take the receipt until searching the cart for undisclosed items. Its not appropriate to touch someone's person items without permission. Especially, someone's child items. She was not friendly and lack basic customer service skills. There needs to be a policy or training in this area. Membership should never experience this type of treatment.

Read full review of Costco
Hide full review
ComplaintsBoard
S
3:04 pm EST

Costco waiting for gift card against return made in oct

Membership no: [protected]

I have been waiting for refund gift card for Order [protected] for $2, 597.99 since early Nov. I have called dozens of times and spoken to numerous membership reps and supervisors who have offered apologies and actions that never happened. On Dec 8 I spoke to Austin Buckley Supervisor in eCommerce who promised to get this resolved hopefully by late Fri or Monday and give me a call. He also shared his direct line [protected] to avoid the hours of calls I have made wasting valuable time.

I have NOT received any call from Austin today even after leaving 2 VMs. I have just spoken to Mikel from eCommerce with little hope.

Can someone get this resolved and send me the cash card?

Sharad Saxena
512.779.9316

Read full review of Costco
Hide full review
ComplaintsBoard
J
11:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco road hazard at costco fremont, ca warehouse

Please reference to the attached photo taken at Costco Fremont, CA warehouse (43621 Pacific Commons Blvd, Fremont, CA 94538) parking lot. Please review your landscape island curbing setup and remove the sharp curb tip which is pointing against the traffic moving direction.

On Dec. 10, 2017 at 10:30am I was lining up to get my car gas filled up. It was very crowded and having long line in each of the lanes. Without any warning sign my car's front-left wheel hit this cube tip. This tip broke my tire and ended up I need to replace the whole tire. The financial damage to me is $31.39. It is not a big deal to me but this accident did ruined my whole Sunday as I need to leave my car at the tire center for the whole day and finding ride to go back and forth between my home and the warehouse.

If you check the tire marks left on this cube, apparently I am not the first one hit this cube tip and for sure I will not be the last one hitting it if no improvement done to it.

I hope that Costco can get this landscape cube reconfigured ASAP. By then please at least add two traffic cones next to this pointy cube tip to help to warn drivers of such a road hazard.

Jeff Hwang (Jyh-Fuu Hwang)
Membership#[protected]

Read full review of Costco
Resolved

resolved.

Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Costco contacts

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.