Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Costco. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
K
2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco ipad mini

I am always happy with the service and returns policy from Costco not that I have used it much when I have they have been more than helpful.
I bought a iPad mini on the 10/5/15 however the wifi stopped working whilst on a visit to see my sister in November 16. I was waiting till after the Christmas period to change as I knew it wouldn't be busy. However early January I was in a car accident which I was seriously injured bracking my back aswel as suffering from post traumatic stress so didn't manage to bring back the item but also wanted to hear from apple what the problem was so once it was confirmed by apple to go to manufacturer I did hence the call I made early may.i am aware that I was a month and a few days out of warranty but felt due to my circumstances this could be rectified after various emails with customer care warranty departments concluding sorry there is nothing we can do. I feel this is very unfair I am a long standing customer whom has spent a lot of money as well as promoting yourselves to friends and family. I am only a short space of time out of the warranty bracket and can prove that what I am saying is correct please could you look into this.
Kathryn

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
S
6:58 pm EDT

Costco online order and shipping

I had ordered a pc from Costco online with 3 day shipping. UPS came to delivery @ 3:30 pm, I was in office. That was the first attempt. So I called ups for pickup from their location and they told Costco does not allow that. So they told me to wait 1 to 4 pm everyday in home yo pick up the delivery. Basically you have to be in home during that time that too working day. U have to take 1/2 day off from office and wait for myorder thru Costco.com.

There is no choice other than to cancel my order.

Read full review of Costco
Hide full review
ComplaintsBoard
J
3:58 pm EDT

Costco customer service

I always had a great impression at Costco since almost all employees are very nice and friendly. But recently I met a cashier who was very rude and condescending to me. The way he presented himself was extremely unpleasant. I got very upset that day because of this person. I understand that this one incident should not be considered as how Costco treats its customers but I have a serious concern regarding on your employee training programs. I hope that sharing my story today would enlighten the management and hope this kind of incident would never happen again.

The employee's name was Austin B
And his op# was 34

Read full review of Costco
Update by Jason52847
Aug 23, 2017 3:02 pm EDT

The way employees treat customer. I think you're too dumb to understand what rude means. Hope your sense of understanding gets better. Also, are you the person who handles the complaints from Costco customers? If not, please don't bother other people's time. If you got nothing to do, please find something you could do instead of criticizing what other customer felt from their employees since you don't know anything about it.

Hide full review
ComplaintsBoard
V
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco expired food/dairy

On several occasions this year, 2017, I have purchased dairy from costco, where the product is expired way before the expiration date on the label.
This is often yogurt, milk, and cottage cheese. I have also purchased spinach that is already bad before it's packaging is even open, it has brown spots all over it. For the first few times, I didn't think much of it, but the last couple of times I felt that I needed to put in a complaint. With Costco raising their annual fees, they should really start providing food that is not expired!
It's only the 5th month into 2017, and I have had 6 bad experiences.
I have rated my other photos, but kept the list recent one of the milk. Milk purchased May 20, opened on May 21, and you can clearly see that it's gone bad, yet expiry date is May 29.
I am not a happy customer, and think shopping at Costco will come to halt.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
R
11:11 am EDT

Costco deliveries

My name is eric butler, building chief engineer for the 6&l building. This incident occurred today 5/25/2017. I've made multiply request in the past to your costco drivers, when they deliver to my building. I've request that they do not use power jacks.
The power jack stains and pull up the carpet in my elevator lobbies as well as the floor corridors.
The driver this morning was very rude about it, when I asked him not to do it in the future. His response was, no one told me and i'm trying to do my job with an annoying look on his face.
I was expecting, "sure, no problem, next time I will use a handcart". Not, why are you are you talking me?
Moving forward, can you please have a notation for any deliveries made to this address. 2033 6th ave seattle wa, 98181 (Sixth & leonora building). Not to use power jacks.
Truck #676202
Lic# b97217y
Thanks, looking forward to hearing from you.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
K
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco direct tv salesman

Can we please do something about the annoying directv salesman who pitch/harass me every single time I come in to shop at the Glen Allen location in Richmond VA? I can't even look at tv's without being harassed due to the simple fact that they hover over me while I'm browsing then proceed to try to pitch me about their "deal". It kind of makes me not want to renew my membership knowing they'll be there every single day!

Read full review of Costco
Hide full review
ComplaintsBoard
E
6:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco crystal springs bottled water.

Had a very terrible experience over the phone with a supervisor. For the past 3 months I had to call customer service for dispute over my bill. After a long wait I was finally transfer to a supervisor and she was very rude and unprofessional and she even hang the phone on me and my bill was not corrected and I am still being bill for incorrect amount.

Read full review of Costco
Hide full review
ComplaintsBoard
E
5:24 pm EDT

Costco swanson chicken broth

Costco has discontinued Swanson Chicken broth. I use A couple of cases every month. This brand tastes good and the cans it comes in are recyclable. I might become accustomed to the Kirkland Organic Chicken Stock taste, but it and the only other chicken broth you carry now comes in tetra packs that are not recycled anywhere. Please bring back Swanson Chicken Broth or something in cans. I will not buy a large amount of any product where I cannot recycle the packaging. Cans are the most recyclable material for packaging, PLEASE bring them back for this product.

Read full review of Costco
Hide full review
ComplaintsBoard
S
11:50 am EDT

Costco wait to check out

I was in the Sandy Utah store 5/22/17 at 6pm. There were 4 check stands open and as many as 8 baskets in line at each one. The wait was unacceptable but what was even worse is when i mentioned to the clerk and supervisor that the lines were unreasonable. This is Costco and should have more check stands open than 4. The Clerks answer to me was " You need to take a chill out course". To me that is unacceptable behavior towards your customer and i have a hard time believing your management would sign off on this kind of conduct. Incidentally, the supervisor standing there agreed with me and understood my position.
Thought you should be aware of how i was treated for giving constructive criticism...absolutely horrible in my books. There are many other grocery stores in town who treat the customer much better than this.

Read full review of Costco
Hide full review
ComplaintsBoard
G
12:50 am EDT

Costco carlsbad warehouse shopping cart emptied by employee!

My shopping cart was emptied by an employee named Kelli, while shopping at Costco 5/22/2017, 8:10 pm at their warehouse located at 951 Palomar Airport Rd Carlsbad, CA 92011. At 8:08 pm, I parked my cart (full of fresh meats, chicken, vegetables, liquor, and jar items, to walk a round trip to retrieve two loaves of bread (a minute and half trip). When I returned, my cart was nowhere to be found. I went up and down 5 aisles, only to find an employee named Kelli pushing it (now empty, except for the peanut butter jars in the exact location I placed them in the cart) back to where she stole it, to restock that. Caught red-handed, I questioned her, and she admitted taking it from that aisle. I stated how upsetting it was, that I could not possibly restock all the items in time to check out now. But I did let her know that as a Consumer Advocate, I was the last person to do that to, and that this event will be posted on all my sites (with only 310, 000, 000 readers in four languages worldwide), as well as a complaint to Costco corporate in Kirkland, Wa. Her reply was: "Oh, do you not like Costco?" Was this some feeble-minded manager there attempting to shave some time off the clock by restocking items from carts ASSUMED to be abandoned BEFORE their patrons are out of the store? Wait until their owner Jim Senegal finds out about this piss-poor customer service. I should have made her manager restock every item in my cart and bring it to the front to ring my out. What a lack of common sense, and poor policy of treating people like sheep. I would have had plenty of time to gather my last two things and check out by 8:15 pm, but I walked out. I will have to make a second trip (this time to a different warehouse tomorrow to gather everything again. This time, I will be using a bicycle cable lock to lock my cart to the many metal vertical posts on their commercial warehouse shelving, should I need to walk more than 9 feet from it.

Read full review of Costco and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
admiral
, US
Aug 21, 2017 4:34 pm EDT

Cool story brah.

ComplaintsBoard
J
11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco the huge size of the new shopping cart

I am 5'2" tall. Your shopping carts are now the size of a Smart Car!

I recently shopped at Costco using the new cart. It is so tall - that it is virtually impossible for someone with my height to push this cart through the store. Every strength leverage point on my body was used incorrectly. The crossbar for pushing the cart is at my shoulder level. Imaging how difficult it was for me. I came home and my back hurt, my knees hurt, my shoulders were killing me and my thumbs - which had been previously sprained - throbbed.

Sadly, I will no longer be able to shop at Costco unless my husband comes with me to push the cart. How humiliating for a feminist who doesn't want to rely on a man for a simple thing like shopping.

FYI - when I spoke with other short people at Costco, they complained about the same thing. Costco is not worth a trip to Physical Therapy.

What do you have against short people - or did not one consider this? How very sad indeed.

Formerly Independent,

Joanne Flynn

Read full review of Costco
Hide full review
ComplaintsBoard
C
10:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - ks chicken tortilla soup

Hello, A few weeks ago I purchased the 2 pack of the KS Chicken Tortilla soup, Best Used By 08/09/17, 59BP18235 2A2 04117 07:11, from the Riverpark Costco in Fresno. When I opened the cardboard package that holds the two containers together, I noticed that the top of one of the containers was puffed and swollen like it was full of gas. It wasn't too...

Read full review of Costco and 12 comments
ComplaintsBoard
T
8:39 pm EDT

Costco poor customer service

Today I went to Costco to take my passport picture. When it was my turn to take it I had to deal with a rude employer named Jamie Rae. She did not allow me to smile in my picture and when I asked why she ignored me and rolled her eyes. I repeatedly tried to get her attention but she continued to ignore me. She went on to print my picture and did not seem concerned with me whatsoever. From my understanding we are allowed to smile in our passport picture as long as it is not over the top. I would have appreciated if she allowed me since I am paying for the picture and it is not against the rules. As a loyal customer of Costco I have never dealt with this type of poor customer service. She could have handled the situation in a profession manner instead of denying my rights and treating me less of a priority.

Read full review of Costco
Hide full review
ComplaintsBoard
A
7:02 pm EDT

Costco supervisor service I was provided with was horrible!

The supervisor here at the Costco located at 7100 n Abby North Fresno, CA 93720 alongside side one of the employee was terribly rude and not willing to help assist on a return. The supervisor name was Bethany and and the employee was name Danny. Both gave the customer rude looks and rude remarks and stated that they could not return my purchase back to my debit card and can only be given back as cash. I did multiple returns at Costco and never had an issue until I was helped by these two rude employees of Costco.

Read full review of Costco
Hide full review
ComplaintsBoard
B
6:08 pm EDT

Costco costco citi visa

I'd like to know why you selected Citi Visa for your new credit card company. I am Deaf and my wife is hearing. I am the one who opened the account and added my wife. But they will not talk with her when we have a problem. We use the charge card like our ATM. We even charged our kitchen remodel costs on this card. My wife called them to tell them there would be large charges on the card for our remodel. When my wife ordered a sink from FL, the charge would not go through. A fraud message came up. So my wife called. But they wouldn't talk to her they had to talk to ME. But I have to use TTY to call and it takes a very long time to communicate that way. I gave them permission to talk to my wife but they said they HAVE to talk to me! It's ridiculous. When I asked them to put her as the primary card hold, they said they can't. So I typed on tty that she will open her own account and we will close this account. The next day we go to use the card and it was declined. My wife called only to find that they had closed the account! We have tried to get it reopened but they give me the run around. Now we have lost over $350 cash back because they closed the account. I refuse to open another account with them. They are ridiculous! Get rid of them! Use someone else...PLEASE. They don't deserve Costcos business.

Read full review of Costco
Hide full review
ComplaintsBoard
J
4:23 pm EDT

Costco diego from optometry in san francisco, ca

I have been a customer from Costco's optometry department for over 10 years. The employees are also very nice and actually listen to the type of contacts and degree I want. DIEGO was extremely pompous, rude, and horrible listener that continued to type in the wrong order after muitlple times of me trying to calmly tell him what I actually wanted. He proceeded to accuse me of telling him me that "I was confusing him" when in fact he didn't know what he was doing or cared about actually listening to what I wanted. Then when he realized he was wrong (for the 5th time) he finally got nicer. He then forgot to give me my prescription back and never once said sorry about his arrogant, rude, and unprofessional customer service behavior.

Read full review of Costco
Hide full review
ComplaintsBoard
S
4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco the helper with the sales woman named gabrielle

I am shopping from costco for many years and I love going there. But today I was very disappointed with the behavior of the helper standing on the register. Her name is gabrielle. She was helping tatiana. My cart accidentally touched her and she got so rude. I even said sorry but she said pack ur stuff urself. I had kids with me so I didn't want to create scene therfore I ignored her but she was really very disrepectful. This kind of behavior is totally unacceptable. And it will cost costco it's good loyal customers.

Read full review of Costco
Hide full review
ComplaintsBoard
T
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco costco warehouse in north riverside, il

I visited Costco warehouse store in North riverside on May 20 2017, Il, I am trying to find the coconut cookie(item 167434), which should be available based on the monthly coupon flyer, however, I couldn't find it in the store, I asked several costco employee, and one told me to check aisle 301, so, following her suggestion, I checked aisle 301, but I could not find it. another one told me to check aisle 303, I checked, it was not in there, then the third one told me to ask the person in red jacket working in the service desk, so I go to the desk and ask that lady and she told me the cookie was near the cooler area, I went there to check, it was not in there, then I came back to the service desk, the lady ask one employee to find the cookie for me, so I wait and wait, then the guy came back and ask me for the item number to check whether it was available, then he told me there should be 200 bags hiding in somewhere in the store, he will keep to find it for me, I am very appreciated for his help and keep waiting, finally he came back with nothing, then the lady in red jacket told me the cookie was not available in the store. When I heard this, I feel so bad since I had been walking around and keeping waiting for more than two hour, if anyone in the store told me the truth and issued me a rain check, I will feel happy to leave. But after keeping the customer for two hour, then saying it was not available, that apology was not acceptable. so I terminated my costco membership immediately as My answer to their service. My suggestion to Costco is, their employee should be trained well and realize that "anyone's time is valuable". My feeling is their service attitude went down and down. I hope this could draw attention to the Costco CEO.

Read full review of Costco
Hide full review
ComplaintsBoard
K
2:53 pm EDT

Costco terrible customer service

I have been a patron of Costco for many years but this was the first time leaving Costco in a terrible mood. Cashier Rossmar at the Hawthorne location was very rude and degrading.
One example of his rudeness was when I was trying to explain to him that I had two orders/items that needed to be paid separately, he snapped at me saying "i got it". It was the kind of attitude a teenage boy would give to his nagging parents. Am I his parent? No.
Other examples include subtle actions/words that hinted his hatred towards all customers and at working as a cashier in Costco.
If his attitude was only towards me, I would think that maybe I did something wrong. However, his rudeness was directed towards other customers as well. There was a problem with the customer before me and the cashier, Rossmar, constantly had an angry expression and ignored the customer. The customer couldn't do nor say much because her english wasn't proficient.
Not only his attitude towards the customers, it also seemed like he didnt care much about the duties and responsibilities of his job. Instead of doing his job and making sure the customer had a decent experience, he fooled around with the other worker bagging the items.
I am not expecting workers to be perfect nor am I expecting them to treat us like royalties. However, they should at least treat customers with respect. This man seemed like he had anger issues as he replied to my questions bluntly and angrily.

I originally wasn't planning on voicing my complaint on here. I was planning on writing down my complaint on one of those complaint papers Costco have in case of situations like these. However, the answer I received after waiting around 20min for the workers to look for them was that they did not have any more of those papers.
I understand maybe they were too busy and understaffed to restock the paper but it just furthered my terrible mood and now here I am complaining to you.

Thank you for taking the time to read this huge complaint. I hope there will be proper disciplinary actions taken soon

Read full review of Costco
Hide full review
ComplaintsBoard
J
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco food court

Ordered a combo pizza & three chicken bake.. after 40 minutes of waiting and watching everyone else get their food I went to ask if my order was ready. Turns out they never even prepared a combo pizza & wanted to give me half of the one that was sitting on the display. I asked for a refund & they only wanted to refund the pizza when they hadn't given me the chicken bakes.. very bad service.

Read full review of Costco
Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Costco contacts

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.