Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Costco. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
W
6:29 pm EDT

Costco costco iwilei tire department

ON Sunday March 26 I went to get a flat repaired. My spare was old and I was happy that I made it to Costco Iwilei. They told me they were extra busy and would need to ask permission to work on my tire. I told them I understood, as I knew that this particular tire store was always jammed. So I told them I would take a chance and drive out to Costco Hawaii-kai where I did get all my four new tires from and I knew they were not so busy. I stayed off the freeway as I didn't want to take a chance of my old tire failing, and was relieved when I made it. But then I was told they didn't have the right tire size tire as my flat was beyond repair, so I was once again in a bind. It was Sunday and I knew most other tire companies were closed and I still felt surely Costco people wouldn't leave me hanging once the heard my ordeal. After all it was just one flat tire! They finally agreed to do the job after lots of pleading on my part even to a point of agreeing to purchase a whole new set of tires.
Conclusion: It is my belief that the "little" Costco Tire shop in Iwilei is not capable of handling and lack the professional leadership required in handling all the services required of a tire company. Especially if selling tires is important part of their business. They need to either hire more employees, expand business hours or expand their work area. I took me 6 hours of waiting and driving around to finally get my flat tire fix. I do think that's excessive. There's also a huge problem with tire fumes in the waiting area and employee working area. Please do something about that too!

Read full review of Costco
Hide full review
ComplaintsBoard
M
2:05 pm EDT

Costco marketing event for our open enrollment - ada s. mckinley community services, inc.

I'm the human resources director for ada s. mckinley community services, inc. I scheduled an marketing event for our company open enrollment. I reached out to the location nearest to our agency, 1430 s. ashland ave., chicago, il. 60608. esther was the marketing representative, that I worked with to schedule our event. she confirmed that there will be a representative at all four (4) of our company events. on the first day of our scheduled event, I called the location to see if a representative was on their way. since, our event began at 10am/cst. I called at 9:45am/cst to confirm attendance. I was told by a representative at that location that the marketing reps were on their way to our function. around 10:15am, I received a call from esther's stating their was a mix-up in the scheduled days and a reps would not be attending our event. her response to me was very abrupt and unprofessional without a resolution. her manager, niesha called to apologize for her behavior and to see if she could schedule other reps to attend our event. unfortunately, she was unable to get someone to replace esther or the other marketing reps. due to esther's unprofessional ism our executive team decided against having costco as a vendor at our event. we do not want our employees to be treated in that way by our vendors. this was a very disappointing experience because our employees were looking forward in learning more about your membership program and signing up to receive the benefits. as a first impression of working w/costco, I was not satisfied and will consider other competitors. as of today, march 27, 2017, 3-weeks after our event, I received a call from another marketing representative, mr. chris ulrich to follow-up to a voice-mail message that I left when I originally wanted a representative to come for our open enrollment sessions. this demonstrates another lack of due diligence on the part of your employees. I am sure that obtaining new business is vital to your organization, so I encourage you to speak w/your staff about building relationships based on professionalism, follow-up and execution. potential members very disappointed!

Read full review of Costco
Hide full review
ComplaintsBoard
M
2:02 am EDT

Costco contract salesmen

I patron the Twin Falls Costco regularly. There are third party salesmen in the warehouse who hock their wares. The wireless salesmen are respectful and only speak to you when you approach them. However, there is now a DirectTV salesman. Every single time I come into the warehouse he stand near the TVs and asks if I want to hear about their services. If I wanted to I would approach him. I find it obnoxious every time I enter the store to be confronted by this individual and have to say not interested every single time. If I have to get something simple I would rather go to another store than to be bothered by the salesman every time I go in. Please change your policy on allowing these salesmen to approach every customer that enters your warehouse. It makes me reconsider renewing my membership. Thank you for your consideration.

Mike Wendler - Executive Member

Read full review of Costco
Hide full review
ComplaintsBoard
D
7:05 pm EDT

Costco unethical behaviour - denied for services

Hi
i'm Executive Member of Costco since 2014 and buy almost all the day to day required product of my Need from Costco and promoting costco everywhere.

1st March 2017, I called Costco Cust care for Auto Insurance and they provided me the Quotes. They asked me few questions and I responded accordingly.

I got the application latter and the Quote was different which was discussed and provided in the email. I called them and told this to them.

They verified in the system and Later they denied me to provide the Auto insurance and Said your wife is in INDIA and they cant provide me the Auto insurance. they said the agent updated the false information in their system to whom you talked previously. I clarified again but simply denied and said they cant do any thing.

That was the very in-appropriate behavior and was Bad customer experience.

I request you to look into this matter ASAP. I'm looking for Auto insurance from Costco and if you guys are not able to provide, I might cancel my Costco membership.

- Deepak Bansal

Read full review of Costco
Hide full review
ComplaintsBoard
R
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco kirkland water

I am severely disappointed in the water I have bought in the last 3 months at the Decatur and 215 store in Las Vegas, Nevada. Every 40 pack I get now has at least 4 bottles that have leaks. Because of the way that they are packaged, you cannot tell until you get them home. We have always gotten one occasionally that has sprung a leak, but I notice an increase in leaky bottles as of late. I don't know if it is who is handling them at the warehouse we visit or the warehouse that they are coming from. I am ready to buy my water else ware. This may not seem like much, but because we live in Las Vegas, we go through three 40 packs a week and probably five 40 packs a week in the hotter months. So losing product that I paid for and am not getting, adds up. Because of the times that we are living in today, people poisoning products, if it has a leak, we must throw it away. Safety first. Sincerely, Rhonda Van Antwerp

Read full review of Costco
Hide full review
ComplaintsBoard
M
12:29 am EDT

Costco tires ordered and not received, poor customer service

Today is Friday, March 24th, 2017. I am requesting a full refund for 4 tires I paid for and never received. I ordered them for my daughter Meghan Bella her membership # [protected]. We originally ordered 4 tires on Feb 17, 2017 at the Kapolei, HI store. The guy who helped us said there was one tire in stock, well we needed four tires. He said he can order 4 tires and should arrive in 7 to 10 days... so 3 weeks later on March 9th, 2017 Meghan had not received the tires. After dealing with her tire losing air daily and not receiving a call from Costco, she went to the store on March 15th, 2017 she was told only one tire has been ordered and was in the store. She desperatly needed a tire so she took the one tire and the customer service rep told her he had to re-order three more tires for her, telling her they would be delivered via UPS in about 5 days. On March 19, 2017, I ask her again about the tires, she called Costco and was told they were not in yet. On March 21st, 2017 while she is on her way to work at 8pm, because she works nights, she had a blow out on the freeway. Here it is March 24th, 2017, still no tires and now we are desperate for tires, we have to go to a local tire dealer in Waipahu, Hawaii who luckily had all four tires in stock, we spent more $$ because she was desperate for tires. My daughter called Costco again while she sat along the freeway asking for the ETA, the man that answered put her on hold for 5 minutes before he came back and said he did not know when the tires would be in. She said the man did not ask for her name, her membership # nor the order #... what kind of customer service is that? A ### one! I have been a costco member for about 17 years and I recommended the membership to my daughter, so on February 17th, she became an executive member because my friend and I told her her rewards for the 749.00 tire purchase would pay for her executive membership. I am extremely upset with the way the Costo Tire center has treated us. This incident has caused us stress and anxiety. I would like a call back because I want a full refund to my credit card. My phone number is [protected]. Thank you, Margie, who is not a happy customer right now!

Read full review of Costco
Hide full review
ComplaintsBoard
J
4:29 pm EDT

Costco green grocery celery

Costco carries a great variety of lettuce, celery etc.

Last year my costco (Fairfax va) carried a multi pack of celery bunches.
This year some efficiency expert has switched to pre-trimmed celery sticks.

When celery is cut it begins to leak and rot at the ends, and a quick look at any package (Even the freshest) will show brown, beginning to rot ends, at both ends. After trimming these at home, there is not much left.

Please switch back to actual bunches of celery. They are a bit larger to ship but are better than the rot which is on the shelves now.

Read full review of Costco
Hide full review
ComplaintsBoard
K
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Complaint against driver Steven Guerra Hawthorne Ca Branch

Date of Accident is March 9, 2017
Accident occurred on Prairie Avenue near 120th street in Hawthorne Ca

There was a traffic jam on Prairie Avenue. I was in the middle lane, the driver was in the left lane, the right lane was also congested with drivers trying to get into the middle lane because there were parked cars in that lane. There was a stalled car in small intersection. Part of the back of the car was in the left lane. So cars in that lane did not have come all of the way into the middle to avoid it but given the size of the Costco truck it had to use all of the middle lane to avoid the stalled car. The problem with that is I was already on the side of the Costco truck so he had no room to get over but did anyway. He first hit my door then hit my driver side mirror. Other drivers were blowing their horns to get him to stop because after he hit my door hit kept going until I guess he finally realized he had hit me then he proceeded and asked me to pull over. He got out of the truck and apologized for hitting me and asked me if my 6 year old daughter was ok because she was crying. We exchanged information, I did not call the police to file a report because we both had insurance information and we both knew it was his faulty. I am EXTREMELY angry that he would lie and give false information to basically save his butt. I have pictures to prove he damaged my car. I am not willing to pay any deductibles to get my mirror fixed that would cost at least $600.00 to repair. I find it absolutely disgusting that your insurance agency would outright tell me that they would automatically take the driver's side first. I would like my car repaired. I would like Mr. Steven Guerra spoken to and advised that I have filed a complaint against him. If I have to get a lawyer involved it would cost a lot more than repairs but I will do what I need to do. I've always respected the products that Costco carries and think you are one of the best companies out there but some of your employees need to exercise some integrity. I have had my car since 2003 with no accidents until your employee runs into my car and tears my mirror off. Ask yourself if I hit his truck, as he says, why is the first point of contact on my driver side door. He is a liar and this needs to be dealt with or I'm getting legal representation. I have had to take my mirror off because it is completely destroyed. I just want my car fixed please. I can be reached at [protected]. My email address is crystal.[protected]@alaskaair.com.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
N
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service counter

I shop at Costco about twice a week and sometimes I need to make a return, I always have an issue with one of the CSR short changing me. It's happened multiple times now with the same person! She uses a form of distraction by trying to talk you out of the return or complementing you while she's processing the return and then gives you your change expecting you not to check it. I was recently there and was short changed by $10.00... the time before that it was $30.00. This is considered stealing from customers and it should not be allowed! I'm not the only one that has encountered this problem at this particular store.

Read full review of Costco
Hide full review
ComplaintsBoard
E
5:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco my son's eye glass

The store is at wheaten, MD. I gave the Dr. Prescription at the end of January. The manager name is Tyrone Goring took and told me some one going to call me when it is ready which is one to two weeks. I was weighting for two weeks no one was called me after two weeks my son Dr. Changed the prescription. So I had to go the store to exchange by the time when I was there my order is already there so I asked Tyrone why they didn't call me he said sorry we going to call you the next one. Again I was weighting for two weeks I didn't get any call so I called the store Tyrone Goring(the manager) picked the phone and he said the glass is ready. I said why someone did not call me, he said it was by mistake I was so angry say thank you and then hang off the phone. He called me back and told me I hanged on him I said I did not so he added my phone # was not correct he fixed now the write #. Again the glass was not write size and not comfortable so I asked him to change he was ok with that and I had to wait another two weeks I checked my phone # and everything was correct but after three weeks still not got the phone call I called the store his the name is Perry picked the phone told me the glass is ready so I told him this is the third time not to call me I was asking him to speak the manager and the manager was off I said thank you I'll pick up tomorrow and hang up the phone after that Perry called me back I hang up on him. The next day I went the store the manager was not there Perry said hi you are the one hang up on me when I hang up on the manager last time they took my phone # from the system which is not appropriate. When we had conversation he told me they can refuse the service. As a customer I never heard any place said refuse the service I'm Costco customer for many years I didn't expect this kind off customer service. Even if they have right to refuse the service the should told me the second time when I ordered.

Read full review of Costco
Hide full review
ComplaintsBoard
S
12:31 am EDT

Costco customer service in the food court

On March 20th, 2017, I was in line waiting for my pizza. The person in front of me received their item after which the employee (who's name I believe is Phong or something close) went away for 10 minutes. When she came back she said her lined was closed. I informed her I had already been waiting for a very long time. She pointed over to the next line (which was the only open line) and told me to wait over there. The line she pointed at already had 5 people in it. When I told her again I had been waiting she yelled at me saying was closed and continued cleaning out her till without so much as an apology.
If she had put the 'closed sign' up after the customer before me or told me she was closed I would have gone over to the other line. Without doing so, me and any other customer would believe that she would be back to help me with my order.
I wasted 20 minutes to get my order, with her not informing me from the start that she was closed.
She had poor customer service skills and a very bad attitude. The gentleman at the back of the line I was told to get into, saw what had happened and gave me his spot.

Read full review of Costco
Hide full review
ComplaintsBoard
J
6:11 pm EDT

Costco yogurt choices

You do not offer a full fat plain yogurt option and many of your smaller flavored yogurts are also non-fat. Your buyers and decision makes need to read up about the unhealthy non-fat additives and sugar content. Personally, I would love for you to sell Greek Gods brand. They have many favors and are at most regular grocery stores now. I pretty much cannot buy yogurt at Costco now because of your product selection.

Read full review of Costco
Hide full review
ComplaintsBoard
B
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco organic products

How does Costco determine when to substitute an organic product for a non-organic product? I'm concerned about the Earth's capacity to feed all humans. Organic farming practices have lower yields. If all crop lands were converted to organic production, would we have enough to feed all humans?

I don't like the idea of consuming organic foods because I live in the United States and can afford the higher prices while others are starving to death due to lack of access to any food.

Read full review of Costco
Hide full review
ComplaintsBoard
L
6:49 pm EDT

Costco membership supervisor

The blonde membership supervisor is beyond rude. Not only does she frown the entire time she helps customers she treats costumers as if they do not matter. This is not the first time I have had to deal with her, and at this point I would rather just shop somewhere else.
Not only is there always no more then three cashiers and most of the time no front end assistant the lines are beyond long. Members do pay money to shop so showing a little respect would be appreciated.

Read full review of Costco
Hide full review
ComplaintsBoard
D
7:21 am EDT

Costco service

I am working on the assumption that the protocol is standardised internationally at all Costco branches.
I am an expat in South Korea. A few hours ago, I visited the Costco branch in Gwangmyong (with my Korean wife). Prior to going to Costco, I had been shopping elsewhere, in a shopping center, and had bought a small bag of cosmetics.
As I entered the Costco store, I was stopped by a lady at the front door and was told that I could not take this small bag into the store...and that I would have to place it in a locker and, collect it after shopping. I asked "Why?" But was given no answer but was asked, "are these our (Costco) products?" (I'm not sure why this is relevant)... to which I replied that, I had bought them in another store earlier. During this exchange.. I noticed numerous customers entering the store with a wide variety of handbags, shopping bags, baby strollers, backpacks and the like (both empty and full).
I asked to speak to the manger. He was extremely polite and, explained that, NO bags should be allowed into the store and that, it was the mistake of the door attendants for not doing so. I invited him to stand with me at the door entrance (which he did) where, I identified a multitude of customers entering the store with a wide variety of bags which, the store manager also observed.
A nearby Korean bystander made a remark suggesting that it was a racist issue (I am a Caucasian living in Korea). While I do have doubts that this is the case, I did wonder if this was actually a factor, based on the lack of any other reasons.
After placing my controversial paper bag in a locker, the manager proceeded to follow me through the store, humbly offering apologies.

Simple question-"Are bags allowed in Costco stores?"
If " yes, perhaps there should be some clear rules as to which are, and are not acceptable. Lady's handbags "yes"? Backpacks "yes"? "Costco shopping bags "yes"? Plastic bags "yes"? But, little paper bags "No?"
If there is not a clear criteria, I will have to wonder if racism was, in fact an issue.

I look forward to your response.

David Peacock

(A photo of my controversial bag is attached)

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
D
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco terrible customer service

I always visit the store in London Square, 13450 SW 120th St, Miami, FL 33186 and service is always great however this time I could not go with my dad who is the owner of the membership. I spenta a good hour and 30 minutes shopping and when I got to the register they told me I couldn't pay because I wants the owner of the membership i asked him to do an exception and they even call a manager who said no from far didn't even bother to come and talk to me. There was another guy who as I was talking to the cashier was saying I could sign up for a membership which I explained I wasn't going to do because me and my dad live together but he was just taking my merchandise away before anything was certain. I work in retail and many times I make many exceptions for my customers. I'm very upset to have lost an hour and 30 minutes of my day on my birthday. I'm force to buy here until the membership expires but we are definitely not renewing again. Hopefully this prevents someone else from having to go through this terrible experience.

David Roque
Ph:[protected]
E-mail:[protected]@gmail.com

Read full review of Costco
Hide full review
ComplaintsBoard
T
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco cashier bob

On each and every trip I make to this location I run into cashier Bob mainly as the store opens. And each and every time I have shopped he does not say good morning, hello or how r you today. Last time I was in he flicked my membership card back to me I didn't even know where. When I asked for it back he said oh it's under the ledge I asked for him to hand it to me and all he did was point it to me. I was in today 3/15/17 and he was cashie again. I didn't put my items on the belt because he grabbed my cart from me but said "oh well I guess I'll take these out of your cart" I smiled and said thank you. After my transaction I said thank you and he said nothing to me but proceeded to talk to his nagger instead. WTF Costco

Read full review of Costco
Hide full review
ComplaintsBoard
M
10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco professional on-stand television installation & setup

We purchased a new HDTV from Costco online. Since we were incapable of moving our existing TV and carrying the new TV to its' desired location we purchased a 'Professional On-Stand Television Installation & Setup'.

The HDTV was delivered without incident and the install was going to happen the next day. The next day the Install Technician showed up to install the new TV. He moved the existing TV to the living room upstairs but informed us that he couldn’t take the TV in his truck as it was too big. He said he would contact the company and they would contact us later that day to schedule the removal The service we purchased from Costco included the removal of the existing TV from the premises. We did not receive a call from the company to remove the TV and it is taking up quite a bit of space in the entry way to our home.

We have contacted the company Costco sub-contracted with to setup the TV and remove the old TV 3 or 4 times now. We also contacted Costco but were unable to find someone that cared enough to get their sub-contractor to complete the job we paid them to do. It has been 12 days since our TV was setup and the old TV is still sitting in our entry way.

Can someone at Costco tell me the magic contact number to get this resolved? I need someone to honor the service we paid them to complete. Does anyone in Costco’s corporation care about their customer’s satisfaction? If so can someone give me a way to contact this person? If this person doesn’t exist can I get my money back for the service we paid for so I can find a company that will come complete the job?

Read full review of Costco
Hide full review
ComplaintsBoard
L
7:08 pm EDT

Costco customer service

Me and my family have been costco members since I was 2 years old. I've always gone to costco with myou father's card and shopped for the things he needs by myself. However today I went to pick up some flea medication and I was refused service because my father was not with me. I told them this had never been an issue before and they proceeded to tell me that I had to leave, and that their cashiers must have been doing their jobs incorrectly. They were very rude. Canceling our membership. This was in roseville, ca.

Read full review of Costco
Hide full review
ComplaintsBoard
E
4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco i am complaining about cashier and bagger service.

The incident happened on March 15, 2017 at 1:30pm in the San Dimas Costco Branch. My family and I were checking out our items in Monique's line. The co-worker she was working who was in charged of moving our items to our cart was Rebecca. Both of them did not greet us or smiled. They showed poor customer service. Rebecca has the worst attitude. As Monique was scanning the items, Rebecca did not asked us if we wanted a box. The first few items that were scanned were Bread and bananas. Rebecca was not gentle with them and tossed them in the cart. She was rude about it. My brother took the items and moved them since there were much heavier items on the way. Rebecca had no common sense since she just tossed the items as they came. Then she smirked athe Monique who shrugged. I found it offensive. I said what happened and Rebecca said that we took over the cart so she did not want to do it anymore. Rebecca left. I told Monique that no one asked us and yes we would like a box. Monique quickly threw the other items in it. Oncece it was done, Monique did not wish us a good datime and then we left.

Read full review of Costco
Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Costco contacts

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.