Costco
reviews and complaints

Never answer phone, wont schedule a tire rotation unless they call you back then never call back
If i call in at 10:00 am and get someone to answer the phone why would they have to call me back

Why when you call your customer complaints department they have to call you back and it a 45min wait does that mean costco is out of controll. And to find out complaint has to be 350 letters long or it wont be resolved whats wrong with you people.hhsjjx
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I ordered a washer and dryer from costco. The delivery service called and told me it would be today and that they would give me a call in the morning to narrow the delivery time window. I waited and waited.No call. Finally i went on line and found that they had changed it to next week, November 14th without telling me. Thanks a lot for the no-respect, no communication, no washing machine. Costco could find a better business partner.

I am writing to voice a complaint about the tire dept. at the San Dimas CA store. First off I just turned 60 and I am on a respirator. I pulled up to the tire section and got out to ask about pricing. There was a young man that shouted to me across the service bay and I told him what I wanted he shouted back that I had to walk all the way around the store to get pricing inside. I turned and made a comment to myself that there had to be a better way and at this time this young man yells at me aggressively asking if I said something? I said what because I couldn't believe that I was being addressed in such a manor. He asked again aggressively and I told him that I did in fact say something then he challenges as to what I said. I told him it didn't concern him and it was none of his business. That was the first part. I then went to find a handicap space closer to the entrance to get a price quote. When I got to the counter I told the guy where I was parked and he said he would get the tire sizes. I have two different sized tires because I was financially stretched so I bought used tires and had to get different sizes. The clerk comes back and tells me that the larger tire in the rear is what the manufacturer called for. He said this so he could charge me more for a tire that didn't work for me. The thing is this, I have custom rims that are 17"and the 2002 Nissan Frontier originally came with 16" rims so the question is, how can the computer that he was looking at tell him that the 17" tire was what was called for? By the way, he quoted me $810 after $70 dollar discount for tires that would have rubbed in the front. I went to another place to buy my tires for $570 installed for the proper sized tires. I can't tell you how many sets of tires I have bought in the past for myself and family but be sure that I will be hard pressed to buy them again from Costco. I never expected such treatment and shady tire sales from Costco. Sincerely, Richard LaDow a card holder since Price Club days.

I bought a pack of two Black Cod from East Vancouver store today. It was labeled as packed on 11/05/2017 and sell by 11/12/2017 at price $30.57. As I got home to prepare it for dinner, a strong urine smell filled whole kitchen. As it was too much trouble to return it to the store, I tried trimming away any suspicious parts, clean wash it in running water, ... But I don't think I can eat it. The point I try to make it to your company is a) the store has to check its open top refrigerator temperature to make sure it is cold enough to keep fresh fish; b) fresh whole fish can not be kept in open refrigerator for more than 2 days and can never be kept for 7 days ! c) product packing staff has to check product quality daily to make sure its freshness. It was a loss for me, but a hard lesson for me to learn.
John S.
Camas, WA.

Member # [protected]
Article # 827380
Date of purchase : Aug 12, 2017
Price : 5, 199.99
Store # 546
Phone # [protected]
Email address we have sent email to : W546 MKT,

Please note that we have had a terrible experience with Costco which remains unresolved to this date and is completely unacceptable.

We purchase a high quality engagement ring from Costco in Boisbriand, unfortunately the ring was too big. Prior to purchasing the ring we had gone to 4 different Costco stores to confirm that we would be able to place a special order should the size not fit or simply return the ring. It was consistently confirmed that there would be zero problem and it would take a maximum of 2 weeks.

When my fiance went to do the special order everything became a nightmare. First he was told he could not place a special order, then he was told that he could not be reimbursed for the ring until it was sent to be appraised (off site) to ensure the diamond was not changed. This was done in August 2017 and we are still waiting...We have escalated this issue with Managers, assistant managers and even other Costco stores who can not understand what is going on. We even called your 1-888 phone number who confirmed this process should never have taken more than 10 days !

In the mean time we tried another ring at another store and return it with ZERO problem the same day, they tested the ring on the spot with a tester and no further questions were asked. Meanwhile Boisbriand is claiming to have to send the ring off site and have it tested etc...

We have spent more than 25 hours in communications with Costco both over the phone and in person in relation to this. Costing us time, and stress when this is supposed to be the happiness time of our live being engaged.

We have has to attend our engagement party without the actual ring.

We are now November 7, 2107 and we still do not have the special order of the size 6.5 nor the return of the originally purchased ring size 7 which we said we should just bring to have sized ourselves.

At this point I ask that immediate action be taken and a time line be provided as to when we can expect the ring given 3 MONTHS have now passed ! We need the ring to have the actual wedding ring made to custom fit around the engagement ring as well so this is holding up out plans for our wedding !

Costco thus far have offer zero solution to this situation.

I can be reached at [protected] or in writing at :
[protected]@hotmail.com
dave.[protected]@gmail.com

A response is expected within the next 5 business days

Hi,
we are a business, and sale a variety of drinks from costco. The one we are complaining about is for the la colombe draft latte. They have been sitting in our fridge and one of our customers purchased one and they were expired. It looked as if there was chunky cheese inside. The experiation date on these cans are 02/22/2018. I opened a few others and they all seem that way.

On November second I took my car in for tire rotation. The service here is ALWAYS slow but has generally been good. On that visit the young man told me that it was time to replace the tires. " no rush but replace soon". Thank you and I left. Today November seventh I returned to talk about replacing the tires and do the " torque verification". This time an older, he panic man asked " who is next" . I went to the desk and told him that I wanted to talk about replacing the tires and do the torque verifications. Upon receiving my membership card he informed me that it was not four tires but only two. I told him I bought four tires at the same time and want to replace all four. He turned the computer screen toward me and said bring your proof that you bought four tires. I told him I was not interested in looking at the screen and that I bought four tires and I will bring him the proof. Absolutely rude, curt and uncurtious. I went out met him at my car and showed him the record of buying four tires. He replied " you bought them at different time" No I bought them at the same time. He checked the torque. Then proceeded to tell me tires do not need replacing . Then proceeded to tell me that my car needs wheel alignment. Through out the whole process he remained rude, curt and totally non caring.
My problem now is do I need new tires? Do I need alignment? Am I riding on tires that are not safe? Which of the two persons servicing my care was right? I am suspespious and concerned about the older person simply responded with a retaliation and not a concern about actually providing me with an honest and concerned opinion.
Costco is a great business and I frequently go to costco. But unfortunalty I have noticed a general drop in the service given.

Thank you

On 11/4 I have made a payment of $450 to Costco City account. Since I had large expenditure and since I was used to efficiency, I made another direct electronic payment through Costco Citi app of $2000 on 11/5.

On 11/6 the Costco Citi account still did not show the credit available, so I called Costco Citi to find out what was the holdup. After 30 minutes of run around I was told that the money, $450 and the $2000, would NOT be credited "immediately, " but if I had made the payment by debit card, they would have been.

*No* such option nor warning nor advice was present on the Costco Citi app.

Since I was assured by the Costco Citi representative that the funds would be available IMMEDIATELLY, I immedfiately made a payment of additional $1, 000 via debit card to Costco Citi.

Still nothing showing up credited on my Costco Citi account, so I again called Costco Citi; yes, AGAIN. After additional hour or so of run around, stone walling, and sarcasm, I was told, basically, that Costco, through its partner Costco Citi, does not care; I can "F" myself but they will not do anything to help me. They locked up the $3, 450 in limbo, and just because I need to buy food or buy a ticket to fly home, or buy whatever else I need, Costco Citi does not care; I was told to "use another card." THANK YOU, COSTCO!

All they had to do was to post a message on the app "Payments made through this app may be held and not available for of time; to have the funds available immediately through the Costco Citi account please call us to make the payment using a debit card." Apparently, Costco does not care that much!

I am stuck 3, 500 miles away from home, Costco Citi is holding my funds in limbo, and they do not have to care -- Costco does not have to care. So it doesn't.

November 6, 2017

While eating the salmon I realized I was biting on something very hard. I observed a very small rounded object that was in the salmon. This happen once before when eating this product. When I went to the Costco store they offered me a replacement can. After waiting several weeks I tried the product again, and once again a similar object was in my mouth after chewing the salmon. I have two more cans that have not been opened.

Robert Brewer
[protected]

I was seen by eye docrtor in holbrook ny location. Dr was great. Customer service at ete glass counter was horribly disappointing. The glasses i ordered were recieved. They are too small. No fitting ever took place and i would like phone number to speak w someone immediately. I would like proper sized glasses and i would nor like to deal w same location. Even at pick up the womam helping me did mot seem phased that i told her they were uncomfortable and i had to request tgat she clean them off before i left. I was leaving next morning for vacation and i needed to see while i was away!... so i did not argue and i took them. I would like them replaced with the proper size. I have ordered glasses in the past from this location amd these are a different size.

I arrived at the costco northwest side of Tucson at 9:30am. I now know why I can never get a spot close to the door. All the employees were parked in the best spots. The parking spots closest to the door were taken. I would think the employee parking would be in the back or further away. Except for of course a manager who needs to come and go during his shift.

I went to Costco Fullerton yesterday to buy groceries. At checkout (OP# 123), the customer service person (Francisco L.) had no one to help put the groceries into the cart. My children had to do it. I had no problem with that, but he kept piling the meats on top of the breads! He would not even say a word to us! This was appalling and inhealthy. I have shopped at Costco, sometimes several times a month for 19 years, and never been treated like this.

I walked into Costco to get Business membership. The person at the counter pushed me into getting the Executive membership offering a $10 gift card and nothing else. I asked if there were any offers for the other memberships, he said no...this is all we have. I went ahead and paid $120 for the Executive membership.

The next day, I googled online for Costco membership deals, low and behold, there is a deal on the Costco website for the lower membership (which is half the price of the Executive Membership) plus a $20 gift card, plus 3 free store items. (Please see the attached screen shot from the Costco website). After seeing this, I went into a different nearby Costco and asked about this. The gentleman's response, there was nothing he could do. Meanwhile, as a new member, I feel like I was duped into over paying for a membership I didn't ask for and then not given full disclosure of any other potential offers on the lower memberships. Is this truly how Costco does business?

I ordered a pepperoni pizza. We went to pick it up and it came out quickly. We drove home and opened the box and the pizza was cold and dried out. I should have checked before we left the Costco. I love Costco pizza and my friends have always enjoyed but this was disappointing. It was a ten minute drive so there should be no way that our pizza be the equivalent of being left out all day.

Hi I was shopping today at Costco in Rancho Cucamonga California and deeply embarrassed and hurt by attitude shown by 2 associates helping with jewelry sale. One of them was Allen and the other older associate whose name badge I didnt catch...started with a z or a j(African American). They were helping a customer with a piece of jewelry and I asked one of them for help since there were 2 associates. The older guy just dismissed with finger movement which was highly offensive and Allen rudely says after we finish this. They could have politely asked me to wait.

I have noticed your rancho Cucamonga store associates overall are very rude compared to the Fontana counterparts.

I have been coming to this store for over 10 years but never felt more unwelcomed and humiliated like today. May be skin color does matter since I am Asian Indian.

I should think twice before I shop here.

Asha Yelamanchili

November 2, 2017 at 4:17 pm (PST)

This towing company was very rude, unethical, and unprofessional in delivering Emergency Roadside Assistance, which I've purchased through Costco Online. All Day Towing sent me a text stating that they will arrive within 30min. They ended up arriving early at my resident home where my car with flat tire was parked in front. The driver claimed that he rang the doorbell several times and attempted to call me but there was no answer so he left quickly. His claim is false because he did not attempt to call or text me even after he rang the doorbell. I left the keys with my daughter who is expecting the towing company...however, she did not hear the doorbell or a knock on the door. He left without making attempt to call or text my cell number. Furthermore, the driver told dispatch that he made several attempts to contact me via phone but I did not pick up which is a total lie because I've never received a call from the towing company other than the initial text to tell me that they will be arriving within 30mins. I called to file a formal verbal complaints on the driver to All Day Towing. I spoke to a gentlemen whom I believe it was the manager on duty at the time. I told him that I felt the driver did not make reasonable efforts to contact me via phone before he abruptly left my resident after a ringing the doorbell and nobody answered. Furthermore, the driver lied to dispatch saying that he made several attempts to call me but there was no answer..so he left. I told All Day Towing manager that it was not fair and unethical business practice that the driver did not make good on the towing service and to make matter worse...he lied about the multiple attempts to call me on my cell which I've never received a single call from the driver. The manager did not care and basically said "we not here to babysit you. Read your policy stating that you must be at your car at the time of towing arrival" My rebuttal was " yes...I understand and know the policy...my daughter was home with the keys...she did not hear the doorbell because she was upstair and might have been in the restroom. However, I don't understand why your driver could not call or text me on my cell before leaving my home?" The manager response with "Read your policy" and that's when I told him that he was being a [censor]. The manager responded with "[censor] off" and hung up on me. I was mortified by his response and reaction to my complaints on the driver. I hope Costco would reconsider in pulling this vendor for their Roadside Assistance program. The treatment that I've received was unprofessional and unethical in any good business practices. I'm fearful of using Costco Roadside Assistance that I've purchased, not because I don't like the program. I just don't want to run into this situation again with All Day Towing.

Please bring back the Mediterranean Pasta Salad it's one of my favourite pasta salads that you guys carry. Went to Costco today to find that it's only a seasonal which was disappointing and I was told by an associate that I was the third person today that came in looking for the salad. Please bring it back for all year round! Would make ME AND SO MANY PEOPLE HAPPY! :)

I received an offer from my credit union - navy fcu: free 1st year gold star membership. I signed up online thru navy fcu link and stoped by costco at 11220 dallas pkwy, frisco, texas 75033 on 30 oct 2017 to sign up. Customer service agent brian began asking why it took so long to join costco and where I was shopping before. The moment I mentioned sam's club, walmart, kroger, tom thumb, and everywhere in between. He began his "smear, deceptive, negative & unfound" truth about their competitors. From sam's club selling inferior products/bad & rotten fish/higher prices to walmart's unfriendly return exchange refund policies to kroger's limited locations/high prices to bestbuy's restrictive service policy/high prices to no quality products from all retailers. I asked him to stop his negativities, smear and deceptive remarks. But he continued. He eventually stopped after I repeatedly told him to stop. Sad thing... I had to tell him 6x. He then switched to why/how come I didn't go for executive membership level. I kept saying no even though he had mentioned $60 rebate gift card but at the end I said sure and went for it. But informed him that it will be downgraded next year or sooner because I don't send much on bulk buying. Before I left, I told him to stop his negativities smear and deceptive sell pitches. This company needs to stop all of its pushy negativities smear deceptive unfound & misleading campaigns & advertisements & practices.

A company's first priority is the customer and providing great customer service, because without the customer there is no company.

I became a Costco member last November and my membership is up for renewal. Before becoming a Costco member I was a member at Sam's Club(still am). We recently moved and I have been using my Costco membership more. The convenience of Costco in location to my new home is great. However, when visiting the Costco location on Central Ave in Toledo, Ohio I am disappointed with the door procedure. I am speaking of the "door greeter" and process around checking for membership. These procedures are very aggressive and over the top. It is known that in order to purchase items in the store you have to have a membership. I still wonder why such a big deal is made at the door?

It is embarrassing to have an associate yelling out after you because you forgot to show your card. Secondly, it is incriminating, as if I have done something wrong. Thirdly, it seems racially charged. I go into Sam's and do not have this problem. I am greeted with a very friendly smile and "hello" . This promotes a happy vibe and start to my shopping experience. I can not say the same for Costco because there have been several occassion where I have been so upset by my door experience I just wanted to quickly exit the store. I should not have to feel this way especially at a member based store. I have always heard such great things about Costco, which led to my decision on becoming a member. However, my experience does not match the feedback.

Today (Oct. 31, 2017), I was in the store and had another unpleasant experience at the door. I was on the phone and was in a rush. Walked in quickly showed my card. I guess the lady at the door didn't see it and proceeded to yell out for me(very embarrassing) and sent an associate John (Asian descent) after me. He "chased me down" asking if I had a membership (I was already down the main isle just past electronics). I showed him my membership and proceeded to address my dismay of the situation. He was very rude and wanted to go word for word with me. I told him I was done with the conversation and no longer wanted to talk. I asked him for his name and he arrogantly held his badge up off his shirt and said "John". He continued to walk in a close distance to my cart (to the meat/produce department at the back of the store) and listen to my conversation. It made me uncomfortable and added to my frustration.

I was so upset today with my interactions at Costco, that I am uncertain if I want to renew my membership. There has to be a better way for door procedures. It is incriminating walking into that Costco location without membership card. People have so much going on these days and things happen. Everyday is not perfect, my day should not have to endure mistreatment because of not showing a membership card. My shopping experience should be enjoyable and pleasant. Today, was everything but that.

[removed]
Member #[removed]

"Ordered a dishwasher delivered at 9:00 am as scheduled. Perfect installer were supposed to arrive between 12 - 3. No one came no one called we waited all day called costco consieglier twice still no answers no one not even supervisor can get through to installers. Please help we are long time costco customers we need assistance quickly!" What do we do next the new dishwasher is in our living room what a mess I never imagined this would happen at Costco never! Please have some on help us Antonio Parenti