Costa Coffee
reviews and complaints

went to costa in Kirkcaldy after giving them my club card they told me it wasnt registered, been using this card frequently with no problems, plus having accrued quite a sum of points on it, why wasnt it accepted ?

card N0. [protected] 2

Card was presented to Costa cafe in Kirkcaldy high street on the 25th January at 08 15,

What other information do you require ?

Richard Briggs.

Dear Ms/Mr,

I'm writing to you to complain about the mile end road costa store, because they are very pushy and demanding to the point where they have bullied me into paying for a larger coffee size. This has happened multiple times. Today I went to the store in the morning, to order a caramel latte, as I usually do. I didn't specify the size, expecting the regular size as usual. They charged me 4 pounds - which I thought seemed overpriced. However, I just assumed the price had changed.

I have previously asked specifically for small and they have repeatedly offered medium in response! I think this is unreasonable and greedy! I suffer from a severe mental health condition, which can lead to mania from caffeine as I'm schizoaffective. I take medication for this, so I'm not manic. However, I am now suffering due to the grande/tall large coffee that I did not intend to drink. This is coercion. And I will take this very seriously, if I do not see any change in my local costa staff. I'm very angry, and for this reason I have not and will not buy a costa membership card. Also, I don't appreciate being asked about the costa card over and over by the pushy sales baristas.

Yours faithfully,
Syeda Jiniya

Last Sunday, I visited the Costa coffee shop in Telford shopping centre. Everything was in takeaway: cups, plates, cutlery. It was absolutely dreadful. I hate coffee in takeaway cups. Today, I am in the Costa coffee shop in Tesco in Ludlow and they have no toast. Appalling service.

A few months ago I visited a Costa cafe (at 6 George Place, Bathgate, West Lothian EH48 1NP) to enjoy coffee with a friend. I was distressed to later receive a demand to pay a parking fine for parking in the customer car park. I was unaware of any restrictions for parking and no-one at the counter asked if I had parked there. Nor did they mention any restrictions or a process for registering my stay. If the fine is based on video evidence then that same evidence must show me also using the Costa premises as a bona fide customer. The fine demands are ongoing. I have been totally put off visiting again unless the fine is cancelled and all customers are routinely asked to register their car when they are served. Reply, please, to email address [protected]@talktalk.net Thank you.

A friend and I attended the gym at The Exchange in Ilford, Essex and decided to have our lunch and coffee. There wasn't a great selection of food at Costa (ground floor The Exchange) so we decided to buy our lunch elsewhere and return to Costa for a coffee. We sat down at Costa after ordering our coffees - we witnessed an elderly gentlemen go to the Costa counter. He had purchased a toasted sandwich but only one side of his sandwich was un-toasted - the manager (Mohamed) was so rude and said that's how they are produced and no nothing could be done - the poor chap was a little shaken and sat down.We started to take our lunch out and the manager came to us and spoke rudely about having our lunch on the premises - if he had spoken politely about the company policy, we would have understood - there was no poster or indication on the premises that consuming food from another restaurant was not permitted. The manager was so rude and threatened to call security if we had our lunch there - we could not believe what was going on and how the situation had escalated ! We went to speak to the elderly gentlemen whose daughter was so unhappy but didn't want a confrontation with the manager.We asked a number of times for the name of the manager and was eventually given his name as Mohamed - the Manager's assistant was polite and was clearly embarrassed at what had happened. We left this Costa once we had received the coffees and will never return - customer service stank unlike the Costa based on the 2nd floor of the same shopping centre - why is there such a difference in customer service at Costa - it has truly left a bad taste with us and we should be ever go back to Costa ! We usually visit Costa 4 times a week and spend quite a bit of money.After this experience, we are strongly considering leaving Costa and trying Starbucks. I don't usually complain but in this instance, I feel I had to - 2 customers were treated badly today that I am aware off. If I was the franchisee of this Costa, I would be worried !

After visiting costa this morning at Squires Gate Blackpool, Order no 73, 11:28 on 26th December 2021.
Asked for 1/2 shot large Latte Whole milk, Tea with 2 milks, wife hates strong tea, was not asked about sauces for the Bacon Roll

What we got was one milk, no sauce for bacon roll, and the coffee tasted terrible, after looking at the bill, it said one shot whole milk,
It was not whole milk and yes 1 shot, instead of half of one shot.

It was impossible to get back to the order area to many people, And even after 3 jabs and flue jab we are still afraid of Covid..

I am feed up with wasting money with this company..

Incredibly slow service with 5 members of staff on site. The floor was not clear and we stood at the front of the queue unserved for 5 minutes as two people prepared 4 drinks for another customer. One server was standing around not doing anything, clearly poor management. They were closing one of the coffee machines starting at 16:15, when I believe they close at 5, which isn't acceptable when the other Batista's clearly needed assistance.

This is for the Southampton west quay shopping centre store.

Go to your Costa Coffee Taplow Retail Park and witness the worlds slowest Costa Coffee service times. 40 minutes for a coffee and the staff were not bothered.

On the 15th December 2021 I attended costa coffee cafe in Kingswood Retail Park Hull I ordered sandwiches and drinks for myself age 67 my disabled daughter and my granddaughter we all three maintained vivid regulation keeping 2 meters apart and all three wore masks I was very angry on the arrival of a party of approximately 12 people who non were wearing masks continued to pull 3 tables together and sat round the 3 tables they were less than 6 inches from our table let alone 2 metres I went to report this to a male member of your team who just shrugged his shoulders and laughed To keep myself and my daughter safe we decided to leave our lunch and leave the premises .
I cannot believe that a company as big as costa allows their staff to flaunt the government rulings on Covid 19 I hope for the population of the UK Costa will retrain all their staff on Dealing with keeping people safe in these times of the most decimating virus that we have ever known.

I usually enjoy the vegan options from the Costa in my university library. This particular wrap was very disappointing though. Soggy, bland, odd aftertaste - I had 2 bites and threw it away. Which is a shame because I'm starving & the nearest vegan sandwich shop is miles away & I need to finish my essay! I'd happily buy this healthy option if it was improved, but currently it's just grim 😭

I have a Costa card [protected] 3275457 6 and it is registered but every time I use it in a Costa café the person taking the money says "you have a lot of points/beans on your card but you have to register it. It is already registered and I've been on the Costa app but I cannot get any help for the card number as it says its not available, but I've had it a long time. Could this be sorted out soon please?

Hi,
I received three emails informing me that my Costa vouchers for 5 x free drinks was about to expire on 30th November (today) 2021. So I headed to High Street, Southend-on-sea with my emails on my phone and presented them to Costa. They said they were not able to redeem them because I had no longer a card and there was no account number on any of the emails. Now - why did they not include my account number when the emails were sent? I have no trace and had no app on my phone. I missed out, with my friends, having the 5 x free drinks as my 'points' have now expired. I have no account number to trace!
I hope to recive a reply from you
Kind regards,
Jacky Coole

To:
[protected]@yahoo.co.uk

Mon, 15 Nov at 15:01

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COSTA CLUB

Your account is due to be deleted
As you haven't used your account in the last 12 months, your account is due to be deleted on 30th November. This is in line with our data retention policy.

We recently converted the points you'd collected into beans when we moved you on to the new Costa Club. So, once your account is deleted, you'll lose the 5 free drink vouchers you had on your account on the above date.
A bit of background
In March 2020 (when COVID-19 forced the nationwide closure of all Costa stores), we switched off our loyalty scheme's automated points expiry and data retention processes temporarily.

This allowed us to protect the points you'd collected. It also meant that points and accounts that weren't being actively used were protected from being deleted, as this would have been unfair given you couldn't visit our stores.

Now that all Costa stores and drive throughs are open again, we're reviewing inactive accounts that haven't been used in the last 12 months.
Act now
If you'd like to keep your account open, simply start using your Costa Club app or card by 30th November. That way you'll benefit from things like free drinks, free cake on your birthday and bonus beans.

However, if you don't mind your account being deleted (along with any beans or vouchers you've collected), please ignore this email.

If you can't remember your account password, you can reset it here.
Or if you have any questions, please contact us here.

The Costa Club Loyalty Team

on tuesday 23 nov i was having coffee in your hounslow london outlet when the chair i was sitting on collapsed the leg havin almost broke off resulting in me getting coffee on my cloths and injuring my back resulting in me having to go to hospital and loosing 2 days work i filled in form suppled by the outlet manager and took photos off the chair with thanks miss [karan] fei wong

I visited your branch in Seacroft, Leeds 14 today to use my free coffee rewards. I was very disappointed to get told I couldn't use my rewards due to being told by your members of staff that because the till was new they didn't know how to use it properly which resulted in me buying them at full price. I have never complained about costa ever and I am a long customer as you can tell with my account with details above.

They also told me I was unable to buy any costa gift cards for Christmas also as they didn't know how to put them on either. You must be losing loads of money and making customers angry. Surely the staff should have the training to do these tasks, especially at this time of the year when most busy. It will not affect my visits to costa but just hope on my next visit the staff will be more clued up on how to do this.

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This is really disrespectful to the shop's customers - the majority of whom are wearing a mask if they are not except when they are drinking Bj or eating on the premises.

It is of course very unsafe for the customers. As you know It only needs one of the staff to be a spreader having Covid-19 without realising it.

This contrasts totally with the Cafe Nero staff further east down the Jigh Street who are ALL wearing masks- I shall take my friends there in future.

I do not know the names of the staff, The time is 1.20 pm Saturday 27 November 2021

Please reply to me by email
John Snelling
19 Burnaby Gardens
London W4 3DR
Email: [protected]@yahoo.com
Tel: [protected]

I went into a Costa Coffee shop a few days ago and I purchased a flat white with coconut milk, but the coffee was cold and it didn't have a heart like it supposed to in the middle of the coffee cup, and then yesterday I went into a costa different one in Basingstoke and the same thing happened the coffee was cold and the person that made it didn't know how to put the heart in the middle of the coffee cup,
in all I spent £5.80 on 2 cups of coffee and was bitterly disappointed, therefore I would like a refund please?

I have already fill in a on line customer services form but I still haven't heard anything back on Friday the 19th Nov I drove though and had 3 hot Hot chocolate the lady had ask for one back because she made a mistake on milk, wen she took it back the lid cake off and she dropped it back in to me this was extremely hot This ruined my clothes my phone and my interior in my car nobody asked if we needed any help or assistance I had to pull the car over and clean it after asking for towels and wet wipes the staff carried on serving other people it wasn't till I had to directly coming to the counter and ask for the manager and his help at this point it was absolutely useless I told him that I've been scolded and he rang another manager to see what he could do nobody ever asked after this point if I was ok or needed any medical assistance with this scold I asked if there was an accident form I needed to fill in all that he needed to fill in regard to this he said because he's already spoke to his manager on the phone and it's been noted that this didn't need to happen I left very confused a refund was given for the drink and I was reassured that once the manager had come back to store they would issue a refund for valeting of the car and any other damages that had occurred from the accident I asked if there was an accident form I needed to fill-in or that he needed to fill in in regard to this he said because he's already spoke to his manager on the phone and it's been noted that this didn't need to happen I left very confused refund was given for the drink and I was reassured that once the manager had come back to store they would issue a refund for valeting of the car and any other damages that had occurred from the accident I've tried to contact the store this morning but the number keeps dropping out, as you can imagine I'm very disappointed and very upset firstly for the way that it was handled secondly after seeking advice and knowing now that an accident form should've been filled in and wasn't I feel very let down, I would look like somebody with
Immediate effect look into this I have the receipt from the
Valet and I seeking this to be refunded The clothes that I was wearing are completely stained and I'm seeking a refund for these as well my phone will not turn on and it's now currently in a workshop as I have no insurance cover on this and having to pay private for it to be fixed this is something I'm also seeking a refund for, my leg is still quite sore and for the complete lack of understanding and compassion from your staff and well as any health and safety or first-aid I feel my leg would still be as bad if I'd receive the help that I should've had

Hi I ordered a coffee at Ruthin costa in north Wales in uk ! I asked if I could use a £20 gift card was told by male serving that it was ok !
But then he had a bit of problem with the till ! Another member of staff came over ( Vicky ) and said card was invalid because time to to use it had run out and said it still had £20 on it ! I said that can't be because I had used the card in a drive through 2 days before! So if it was invalid the sum on it should have been less ! She said I haven't used it ! I said your saying I am lieing !
She gave me a number to ring but it was a number for the suppliers of the tills ! I asked for her name and
Said her customer attitude was terrible !she said I can complain if I wanted but that they don't answer to Costa ? So would be wasting my time !How can that be ? It's a Costa coffee shop?

Hi
I went to costa midpoint Thornbury between 8:30 -9 am and ordered a small latte and been served large vanilla latte and drove back without stopping at the order point a staff member approached me and ask how can I help I explain the Scenario he replied in funny way you should be great full instead of complaint I was surprised I went to the window and stopped he ran to the window and started again what do you want I was shocked and felt humiliated I said you shouldn't be doing this and he sai led SO WHAT
AND SAID YOU HAVE BEEN ([censored])
I would like this to take further if you can contact me back on my email [protected]@yahoo.com