Costa Coffee
reviews and complaints

27/11/2020 - Drive Thru, Ashdown Business Park, Michael Way, Maresfield TN22 2DU
Ordered Oak milk latte, sugar free caramel shot and a sausage bap.

£5.41 all together.
25 points earnt, no receipt just the payment on my Apple pay and Costa app.

Get to work, about to eat my bap and there is mold on the bun!

Disgusting - What on earth is the rest of the food like?! Storage and handling is clearly not managed properly. Let alone food hygiene!

I'd like to know how this is going to be sorted. I was luckily enough to see the mold before eating the bap itself! What about the rest of the food sat there with it? Contamination?! Makes me feel sick just thinking about it.

I love that Costa too, staff are great and friendly but mold on the food is not acceptable.

I have attached photos to this complaint.

Good Evening

I have tried several time to communication with you regarding an order placed via your app 17th November 2020 at 10.15 am
Order No : 10002290360
1 Flat White Coffee £1.72
1 British Pork Sausages Bap £3.56

Yes it not a very large order - whilst in Maidstone Town banking on 17th November 2020 at 10.15 I used the app for the 1st time to order food rather than wait in the queue and save time.

Did thing what a good idea but I was wrong Costa Shop assistance said they hadn't received the order and would need to pay again if I wanted the the food. The Sausage Bap wasn't available and I don't eat bacon. The guy serving said they hadn't be set up for the app and I would hopefully get the money back which still hasn't happened.

So if Costa know the app isn't working in some of there shops why are they still taking the order's and taking the money? Even if they displayed a notice explaining this with a contact details so you could claim the money back?

I'm obviously very disappointed with Costa as a company and feel this should be addressed ASAP taking money from customer with out supplying the goods is not acceptable.

Would appreciate an email back [protected]@msn.com

My friend and I were refused sit in service as there were no available tables. I pointed out to the manager that we had waited patiently in line, but as we reached the point of ordering, one of the customers behind us in the queue went and sat at the newly vacated table that, by default, should have gone to ourselves, leaving his companion still behind us, to continue with ordering. I spoke with the manager, fully anticipating he would explain to the queue jumper his error, but he refused. We had to have takeaway or nothing. Costa did not have our revenue today and I do not envisage them having it anytime soon. We appreciate the requirement to adhere to Covid restrictions and fully support them. We do not support poor manners and even poorer management of these sort of situations. For future reference, should you wish to be seated inside a Costa, just wander in, take an available table, and let your friend stand in the queue. Those already waiting in the queue may not get seated and will have to leave, but you'll be okay - and the management will do absolutely nothing about it.

I was standing in the queue to purchase coffee when a staff member who was extremely rude raised his voice telling us to stand on the floor markings and keep our distance, which if he looked would have seen that we were all on the correct spots. The lady in front of me turned to tell me that she had been waiting over 20 minutes the same staff member then came back and was extremley rude yet again. There was also no table to sit at as each table had dirty cups on them. I have visited this branch many times but after this incident from this rude member of staff I will no longer go back there

I purchased two pair of women's Costa sunglasses a few months ago. I just recently received them, and while they were in Costa packaging they were no where near what I ordered. Not only are they not the write style, or color, they are plastic almost toy like. (each pair were supposed to be black frames with blue lenses) See pic below of what I received. Not sure how to get my money back or where to send them to Very frustrated in so many ways! Please help

Hastings East Sussex went on yesterday [protected]) About 2.30 ordered a medium latte 1/4 of froth if I wanted a small I would of ordered one! Coffee all down the side of the cup and lipstick marks, clearly had not been clean properly and not been checked by staff. When making a complaint She was very rude like it was my fault, wouldn't go back.

To Whom it may concern

Ive been using Costa Coffee for the past 9 yrs in Kingsheath Birmingham.
Recently the customer service hasn't been what I would expect from such a prominent coffee shop chain .
Understandably these are uncertain times we are living in because of the Corona virus.
I feel the manager of this particular Costa needs a fresh course in Customer Service.
Government guidelines are being followed but the way some staff and management are talking to Customers is wrong and I would like this situation to be addressed .
I feel the staff maybe under stress from management which is being transmitted to the customers .
I am sure this situation can be rectified othey once they are made aware of it.
There are plenty of coffee shops on the High St so if this current situation isn't resolved I will have no other option but to take my custom elsewhere .

I look forward to your response

Best Regards

Akid

I am currently sat in Costa coffee inside the Tesco store in Haydock. There is a balcony with tables over looking the store and 2 tables free when I was served. 1 table was being held for a customer behind me so I asked to sit on the remaining table. I was told no because I'm a single person and that is held for 4 people. Bearing in mind there were 2 other empty 4 seater tables empty in the store, I don't see the issue. Firstly tables shouldn't be held for people they obviously know (first name terms), it should be first served basis. Secondly the server was being a jobs worth not letting a paying customer sit where they wished when the store is not busy. Not great customer service.

My wife and myself decided to go for a coffee to Unit 2 Herten Triangle, Herten Way, Doncaster this morning.
On arrival, we were told that there were no available seats, ( Covid Regs), the only service available was takeaway, which we declined.
It was noticed, however, that a customer was taking 3/4 seats to play around with his laptop!
When we drew this to the staff's attention, they said that it was not policy to ask customers to move on in this way.
I do not know how long he had been there, but my experience is that they buy a coffee and take an inordinate amount of time messing about with their machines to the detriment of other customers requiring a drink.
The point is that why do Costa allow people to use their premises as offices in this way.
We are good customers at Costa outlets and thoroughly enjoy your "flat whites", I would like to continue doing this.
Mike Clarke

Just been refused access to a toilet in costa coffee in Sevenoaks (even though I showed my bladder and bowel card) because apparently the light isn't working. I said I didn't care about turning the light on and I could use my phone. I begged them because I was desperate to urinate and they still said no. I was a customer as well because I had just bought a coffee off of them so it wasn't like I just walked in off the street asking to use the toilet. I explained to the staff that this was an emergency and like I said above I showed them my genuine bladder and bowel card from the bladder and bowel society and they basically didn't really care. I suffer from interstitial cystitis which makes it almost unbearably painful to hold urine in the bladder for longer than a few minutes. Staff had no understanding what so ever.

Bought 4 of the above cans of coffee from my local Coop in Torquay. What a disappointment, it was like drinking water with a hint of coffee. This is nothing like drinking the real thing, it was weak beyond description.
Not sure what you can do about it, but no wonder they were reduced down to a £1 each.
You could send me a voucher to the value of £4 or you could ignore it. Regards MW Moore.
[protected]@hotmail.co.uk
27 Braddons Hill Rd East
Torquay
TQ1 1HB

I love the taste of the latte pods and we spend about £15 a week on them. However we are wasting a large amount because they are spurting out liquid everywhere. We thought it was our dulce gusto machine so we bought a new one only to find that it was doing the same thing. We have thrown loads of pods in the bin because of this and bought a machine when we didn't need to. I'm really unhappy about this.
Mrs Clare Maxwell

I'm complaining about a large stainless steel Travel mug, my husband brought me for Christmas, And was very happy to receive this as I have used costa coffee / hot chocolate quite a bit, the problem with the product is when you try to drink for it, it dribble out and gone over two of my White work top,
So I have to use a straw to drink from this, and I think this is unacceptable.
I've complained on the Costa coffee site over a week ago and haven't heard anything back, I think this is a very poorly managed site,

When my husband and I go to a costa which is every day, I don't like strong coffee so I always have a medium latte with just one shot. My husband has a cappuccino with my other shot because he likes it strong. Now my argument is that we have been told they are no longer allowed to do that! The shot I don't have would be thrown away so what is the problem? My husband would have to pay extra for another shot but I don't get charged less for only having one shot. We already spend a lot of money every week so the least they can do is to let my husband have the other shot instead of throwing it away it's ridiculous!