Cost Cutters
reviews and complaints

I waited 3 + hours in your waiting area to get highlights and lowlights to only be told that they couldnt get to me. That she thought she could get me in before she left but ran out of time. Im highly upset! Waste of my time. My time is valuable. Icustomers shouldnt be treated like this!

On 10/02/2020 cost cutter store at 13:45 a customer not wearing her mask, I sat in my stylist chair (Karen) Store #15697. I mention to the stylist: Hung Dang aka( Kristy) that her customer need to put her mask on. That Stylist wash the customer hair without the mask, dry her hair and style her hair. This company need to encouraged customers to wear face covering and to adhere to social distancing guidelines to prevent the spread of COVID-19. The salon, I went to has a policy requiring both stylist and their clients to wear face covering consistent with the local government ordinance. I didn't see this practice with Ms. Kristy (Hung Dang). Please advise your employee to following the CDC recommends. If this practice continue, I will take my business elsewhere.
Gail Willrich
October 04, 2020

I don't think the customer should have to pay for the salon to clean. That should be the salons responsibility. I've been going to the Cost Cutters in Enfield, CT for 10 years but I will no longer go there. It isn't the amount it
I was charged it's the principle of the thing.
It's not even posted you're charging for that service.
Elizabeth Pelletier
[protected]@aol.com

I have had several perms in my life and everytime they have lasted 7 or so months. This perm didn't even last a week! Cost me $150 to get it done and the lady screwed it up. She didn't even leave the rods in my hair for 10 minutes. I guarantee that's why it didn't last because she pulled them out way too soon! I will never again go there or recommend it to anyone! They don't even want to do anything about it!

My name is Janette Hicks,
I had an appoinment. on Jan 31st 2020 for highlights, I have medium brown hair color, looked blonde after I had hair colored. Went in for fix the next day which was the 1st of February. Still wasn't happy when I got home and was charged 30$ for the fix, on top of the 50$ previously for the appt. I'm not going back to that store again. To many problems in the past also. I don't want to go back, I've wasted enough time just getting the wrong outcome every time. The store was located in Mc Farland WI.

I would like the 30$ refund back to my card.

Thank you for your time in this matter.

I would like to point out that Cost Cutters policy of making an appointment for hair cut is horrible. If a customer only needs a hair cut they have to walk in or call on the day the service that needs to be done, but they will gladly make an appointment for coloring and perming. Most of the time you have to wait even if you called on the day when you are supposed to be slotted for a certain time when you called. It seems like the only way to make an appointment get your slotted time is if you are going to have your hair colored or permed. Isn't it a discrimination against all other customers who can not get their hair cut? Importantly with their favorite stylist because that said stylist is the only one who have a good clientele. I have called and walk ins many times did not say a word but feel discriminated because I do not get a permed or coloring. If Cost Cutters only catered to those 2 services it needs to be pointed out. Unfortunately, I can not go somewhere else because it is hard to find a good stylist that
Know how to cut my hair.

When I was in another State I found my hair stylist at Cut Above, they too do not have an appointment policy but the huge difference is, it is for all services. First come first serve, unless you sign in online 15 minutes before arrival which much much better than being turned down because the appointments has been filled days prior. I feel that Cost Cutters are prejudice to other customers who do not need perm and coloring.

I went for just a rim today, when I went in I was totally ignored by the stylist, there was a sign which said cash only, which was fine, I just wanted to ask how much so I would need to know if I need to get more cash, she was rude when I ask, I tried to make small talk with her, I simply said oh they have you here by yourself today, she said no there is another girl here but I don't know where she is, she proceeded to sweep the whole salon clean her workstation and her brushes while I waited, I guess she was hoping the other girl would come back and she wouldn't have to trim my hair. She finally called me to her chair I have very short hair and just needed it trimmed up over my ears and at the neckline about a half an inch off all over, she never said one word to me as she was cutting my hair. I was relieved to get out of her chair and leave. I knew my hair was going to be messed up because she was very angry, Sure enough once I got home I realized how much she had messed my hair up. Her name was Penny and I will never return to that salon again and will tell everyone I know not to go there either.