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The good, the bad, and the ugly - discover what customers are saying about Cosmos

Welcome to our customer reviews and complaints page for Cosmos . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cosmos .

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cosmos 's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Cosmos , or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Cosmos . Your feedback is an important part of our community and will help others make informed decisions.

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A
10:45 am EDT

Cosmos prague, munich, vienna, budapest

I took as Cosmos tour to Europe in July/2019. The 3 hotel's they put us in were like glorified hostels. There was even blood spatter, bugs, and cigarettes at the Salsburg stay. They say they're available for you when have a need them at any time I attempted to call them and email them numerous times with no response. I put in a complaint when got back which took them 2 months to answer and their comment was nothing more then a sorry not sorry response. "You picked the value line Cosmos". So, I guess value now means disgusting waste off time. Also, our tour guide was terrible and was not personable at all and sometimes rude. I would stay away from Cosmos and save your money and book your own trip!

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8:22 pm EDT

Cosmos very poor customer service and problem solving.

My sister and I booked Cosmos Scandinavian tour.
Very bad flight arrangements. They booked us threw Toronto Can.
There was Only One flight, and of course, with flight had delays.. there was NO other flight out of that city til 9pm the next night. So We missed, 2 fulls days of Denmark portion of our tour ;- (. Then when We returned to USA and complained to Gen Mgr.- Marisa Hayden - CTA
Customer Service Senior Manager AffordableTours.com, Toll Free (800) 935-2620 X113
She said we shld have purchased travel ins. But my sister Did have the insurance, and AFFORDABLE TOURS.com Ins, company says. "they Don't cover Airlines delaying flights" So we were still. S O L!

I am amazed abt the horrible customer service and effort to get repeat business. from Affordable tours... none... VH

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7:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cosmos still developer has not registered the site.

I booked the site with cosmos in bangalore. about 5 years ago by making 25% of site value and have signed sale agreement also. Layout was not developed and it was told that the registration will be done after lay out is developed. Layout has been developed. But still developer has not registered the site. He has deferred registration by given some reasons that land is not yet settled with land owner. And he pushing it since more than three years. About a month ago I came to know that site has been registered to someone within their office. I am trying follow up him. But he is unavailable in office and in phone also.Can this grievance be redressed and settled

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The complaint has been investigated and resolved to the customer’s satisfaction.

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