The complaint has been investigated and
resolved to the customer's satisfactionResolved Cosmetique — Awful everything
resolved to the customer's satisfaction
I had ordered a sample of one of their products which I thought would be good or I thought would actually work. I used it and saw some changes and was amazed that their product actually worked and so I thought of ordering some more. I called to order for more and I was informed by them that it would be much cheaper for me if I joined their club and put it on a recurring order or something. I thought may be I could trust them and joined their club and ordered for more of that product. I was told that I would receive it at the end of the month. When the month came to an end and I did not receive it I called to ask them what had happened. I was told that there was some sort of error due to which the shipment was delayed and that it would be sent out this month. I waited and nothing came I called again and asked for the supervisor and I was informed by the supervisor that the shipment would be sent out immediately which surely did not happen. I had to cancel our order and our membership. It was very frustrating. I will never order from them again.