The complaint has been investigated and
resolved to the customer's satisfactionResolved Correctional Billing Svcs/Evercom — Credit Card Prepay Scam
resolved to the customer's satisfaction
I have been pre-paying my cell phone with a credit card in order to talk to my son who has been transferred to several facilities who all go thru different phone companies for inmate calls. Not only does Evercom have the highest outrageous rates but I recently found when paying by credit card that not only are you paying their $6.95 fee, they also take $1 which I learned when I had just enough on my cc for the $56.95 but when it would not go thru I checked my balance & found all of these $1 fees with a phone number which I called & it was the service which takes payments for Evercom/CBS. They gave me a stupid explanation for the fee but said they credit back but so far going back 2-mos this has not happened. So be aware, not only are you paying their outrageous rates & fees but they also scam even more even though $1 isnt much when they do it 5 or 6 times a month it adds up & there is nothing we can do if we want to communicate with our loved ones which I thing sucks!