Correctional Billing Services/Evercom, TinetixLower Rate/Blocked Call

This review was posted by
a verified customer
Verified customer

My phone service plan remained the same, but the # changed to a # with a lower calling rate. Well my fiance' hasn't been able to call me since this change. I requested a service ticket be placed on that # by CBS to cross-check their system for any errors. In return, CBS did so 4 times and said everything was clear on their end. Well, my phone carrier said the same and assured me that nothing had changed with my service plan that would bring upon a block from CBS. I then decided to set up another account with a # of a higher rate and the calls came thru with no problem. . . .same carrier, same plan, just another different number (w/ higher rate).

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.