Corporam review: scam: sending broken tattoo laser and then asking for thousands extra dollars to repair a device that never worked 1

False claims and false promises to greater des moines dermatology and dr. abrahamson from corporam and medicam and

Friday, september 9, 2016 12:02 pm “deal of a lifetime”
Two for one deal offered. buy evolase tt and get evolase wl for free
Straight from website: http://www.corporam.com/about-us/ “we will anticipate, understand, and deliver products and services that go beyond our customer requirements and expectations”
Http://www.corporam.com/distribution/distribution program “at corporam, we continually seek capable organizations to partner with as distributors. if you and your organizations possess the necessary attributes, then we would like to explore a mutually-beneficial partnership.”
Http://www.corporam.com/product-category/laser-tattoo-removal/ at there right bottom facebook site
“corporam / medicam added 3 new photos.
January 9 at 4:51ameverything must go and is almost gone. reserve your units as soon as possible (limited quantities and not all models left). following a big order that a u. s distributor did not honor, we are selling all this inventory under cost. it is our fiscal year end and this special ends by january 31st 2017.”
“corporam / medicam
July 21, 2016special ended! once in a lifetime deal. get the pure cost!
Following the bankruptcy of a distributor we are selling his order at cost. we will work on a 1st come 1st serve basis.”

one year warranty pdf: sales4, sales5
“package includes :
• all accessories
• 1-year warranty on your unit*.
• user-friendly touch screen interface.
• a detailed user manual with free training in our facilities.
• telephone assistance. *please refer to the warranty and general condition sections in the website”
All shipped in “aluminium box”
Http://www.corporam.com/parts-and-warranty/
All prices, parts and labor rates above can be modified and updated without prior notification.in the event of a discrepancy between any document related to the warranty conditions, the parts and warranty prices and the website, the latter (website) will prevail. warranty terms and conditionsany above and hereunder terms and conditions are part of the general warranty conditions.
All units are guaranteed for 1 year. please check your warranty card or the conditions below. the warranties are not transferable.
All units are guaranteed for normal use. overuse, misuse or abuse may void your warranty. ask for details and check our website for the normal use and replacement time for each handpiece and accessory: http://www.corporam.com/parts-and-warranty/. at all times, only a certified corporam technician or the manufacturer himself is allowed to open a unit whether or not it is under warranty. any other individual or company trying to open a machine will void the warranty on the unit and on all the units purchased by that customer. all governmental certification (s) will also be null and void. no exception! the customer will be reported to health canada or the fda in order to comply with the governmental laws and regulations. all hand pieces are also certified. acquiring an accessory from another non-certified supplier during or out of the warranty period will void your warranty and your certification (s) on the machine (s) also. each unit conducts very high voltage and only a certified corporam technician is properly trained to take appropriate safety mesures to open, check and repair the unit.
Even if an accessory looks the same, it is a very low quality copy probably made in china and sold as a compatible accessory. this is not a genuine certified part! beware of these “so called” good deals!
1 year warranty on parts.
Corporam service rate: $120.00 per hour. 1 hour minimum charge. for evaluation, minimum 1 hour charge. all parts are replaced at no charge during the warranty period. see attention section at the end of the conditions.
Some parts have to be replaced after one year, sometimes after a certain amount of laser shots, ipl pulses or time of usage, etc… all units must be sent to a corporam service center after 6 months of usage and for 1 week for a full free cleaning and a calibration to keep the warranty active. if a loaner was delivered with your unit, the loaner will also have to be sent back with its handpiece for a full cleaning. shipping from and to customer’s location is at customer’s expenses. upon expiration of the warranty, the customer will have to return the loaner with all accessories in its original condition and packaging or customer will be invoiced and accepts to pay the retail price of the unit. always use distilled water. always use a surge protector before plugging unit. a spike suppressor is not a power bar.
Always allow 24 hours before plugging your unit after delivery. no customer is allowed to use or start a machine without proper training at corporam’s location unless authorized. should a customer decide not to follow the training related to the use of its equipment, he/she will have to sign a disclaimer stating that corporam will not be liable for any damage (s), consequence (s), incident (s) or accident (s) related to the misuse of the unit or its programmable parameters. once this disclaimer is received signed by the customer at our location, the equipment will be delivered. any document provided at corporam’s location during a training are only meant for reference purposes and do not represent any kind of legal and/or official form (s). customer has to comply with his country’s applicable laws and regulations before purchasing, renting, using and/or plugging the unit. any consent form and/or disclaimer form (s) used at the customer’s location that need to be signed by its clients or patients has to comply with his country’s laws and regulation and should be adapted legally.
“training” provided at corporam’s location is not an aesthetic training! it only teaches the customer on how to properly use and program his equipment. should a customer need additional knowledge on the aesthetic business, corporam strongly recommends that the customer take an aesthetic class in a government certified school to be registered as an official and legal registered aesthetician. any customer choosing not to comply with this suggestion will use the unit at his/her own risk. not being certified may prevent the customer from getting proper insurance to run his/her business or insure its equipment. corporam, its affiliates and the manufacturer will not assume any kind of liability or any responsibility and will not refund in whole or in part the purchased equipment or any deposit made to reserve the unit should the customer decide not to comply with the government and/or insurance legal requirements.
All customers have to contact corporam service department by mail, email or telephone to give a monthly meter reading of the total counters of their units in order to keep the warranty active.
Always check the perfect condition of your machine at delivery.in case of any problem, fill out a claim at the transport company and advise corporam with the claim number as soon as possible. corporam will assume no liability in any way for a problem that occurred in transport. all machines are fully controlled and tested, one hundred percent (100%) checked and programmed before shipping and the customer acknowledges it. any unit leaving corporam premises is in perfect working condition. should the customer decide not to fill out the transport company claim form; the customer will assume all expenses related to the repair of the unit plus the transport fees from and to the customer’s location as well as the cost of repair and accessory (ies) or part (s) replacement. customers have to inquire for full insurance coverage. transport companies usually cover their shipment for a flat amount of $1, 000.00, some others for less. should a customer decide not to take additional insurance coverage, he will be 100% responsible should any problem of any kind arise following transport acknowledging that the machine was tested and shipped in perfect condition and perfect working order. again, since the unit is tested and shipped in a perfect working condition and if the cost of repairs exceeds the fixed standard (courier company) insured amount, the customer will be liable to assume and pay the difference plus the transport fees from and to the customer’s location. all claims have to be made by the customer himself.
Ipl hand-pieces covered under a limited warranty. yag hand-pieces not guaranteed. please check fuses and check troubleshooting section in your user manual before sending back your unit.
Never send back unit without an rma (return materiel authorization) number provided by corporam service department. never bring in your unit to a corporam service center without written authorization and/or official appointment. even local customers need a return material authorization (rma) before bringing in their unit (s). costs of shipping from and to customer’s location are at customer’s expenses. if a machine is sent back to a corporam service center and has no problem related to the unit, customer will be charged the full inspection amount, cleaning and calibration plus labor at $120.00 rate per hour. should a protective metal case arrive at a corporam service center broken or severely damaged, the customer will automatically be invoiced the replacement cost of that box ($700.00 to $900.00) before sending back the unit or will assume full responsibility and costs related for any potential damage occurring to the unit in transportation. digital pictures of the damaged box will be taken and sent to the customer for claim.in that case, the customer will also be responsible to do the claim at the transport company. if a loaner is sent or delivered to a customer, the customer remains fully responsible of getting proper insurance coverage for the shipment and at his location for the unit should a problem occur. the retail value of the equipment must always be insured. customer will remain fully liable for the replacement cost (retail value) of that unit. same conditions apply for any unit rented or delivered on test to a customer. should a customer not pay a repair invoice, the unit will be seized and the customer will be charged for daily storage at a flat fee of $50.00 per day but not exceeding $500.00 per month. after one month, corporam will be considered as the new owner of such equipment.
Customer sending a unit without a return authorization number will see his unit refused by corporam. the unit will be sent back to the customer at his expense. should this one decide not to accept delivery, the transport company may send that shipment for destruction and it will be at the customer’s full responsibility and costs. at no time and under no circumstances will that customer be eligible to any damages or replacement of any kind. make sure that your breaker (s) in your electric panel is (are) compliant with our requirements. always use spike suppressors to prevent power surge. always use a dedicated circuit to plug your unit.in order to activate your warranty, all customers need to provide corporam service department with the spike suppressor model purchased as well as the invoice showing said purchase and also provide proof of installation of a dedicated circuit (breaker 15-20 amps) for said unit by a certified electrician or provide a certified letter from their landlord.
Please read carefully the warranty conditions and limitations hereunder. all the terms and conditions in this page are part of the general warranty conditions. all these conditions may be updated from time to time without notifications.
An invoice will automatically be sent out for an extended warranty at the end of the 8th month of the initial warranty. you will have the option to approve it or not, but keeping your unit under warranty will certainly be the best choice you can make. should you decide not to take the extended warranty, the form will have to be signed with the mention “refused” and sent back to our office to cancel the invoice.
For service, please call [protected]. do not call toll free number since calls cannot be transfered to the service department from that number.
All units and accessories are tested before shipping and are in perfect working condition. please note that all units are sent without water. any water inside the system is only the remaining of the tests done prior to delivery.
If a device is defective, broken or damaged once delivered or following delivery, please contact the transport company for a claim before contacting us. please fill out all necessary claim documents from the transport company and contact corporam with all related information and the claim report number for insurance purposes.
Please note that shipping fees provided to a customer are for ground transport. corporam highly suggests to its clients to have their equipment (s) and accessory (ies) shipped by express shipping or overnight shipping due to some extreme weather conditions (cold) in some customers’ areas. lamps of the handpieces may freeze and crack during transport since they may be exposed to extreme conditions in a non-heated warehouse or truck.in that case, it will be the customer’s full responsibility as the transport company may also refuse to cover such damages.
Attention
Please read carefully the user manual before use. only start using it once you fully understand all procedures and once you feel confident using it. customers choosing not to follow proper training in our facilities will be held fully responsible should any accident or problems of any kind occur. please do not start your equipment right after delivery since some remaining water (from tests before shipping) may spill out in the unit and on electronic components. please allow 24 hours after delivery before 1st use.
All the parts in the unit (s) are guaranteed for 1 year. additional labor fees apply.
Corporam service rate: $120.00 per hour. 1 hour minimum charge. for evaluation, minimum 1 hour charge. all parts are covered under warranty for a period of one year. customer may purchase a full warranty coverage (parts and labor) at a price between $2, 500 and $6, 000.00 depending on the unit; please inquire. all prices are in us fundscorporam and or any of its parents, subsidiary, branches, employees, representatives will not be held responsible should any kind of problem arise from the use or misuse of said equipment (s).
Friday, november 18, 2016 10:01 am deal of a lifetime pdf: kim3
We pride ourselves on our products being robust, high­quality and most importantly marketable. our equipment caters to all skin types with official certification from the fda and health canada compliance. take advantage of these special clearance prices while they last. limit of 2 units per client buy one get one free (free unit cannot be the same as the one purchased and the free unit can only be the less expensive one)
­ all systems are 2016 brand new systems. ­ 1 year warranty on parts. ­ shipping by ups: $350 to $700.00 per unit within continental usa and canada. other countries, please inquire.
“and yes you did read correctly the 2nd machine is free but you need to pay for both shippingand the one to be paid for is the most expensive one: if you go for both units: yag laser tt: usd$8, 570.00 + $700.00 shipping for both units by ups in metal protective crates evolase wl cavitation: $0 all units are brand new 2017 modelswe just need to clear our inventory for our year end. just so you know, we are themanufacturer of medicam machines and yhis is the very 1st time in 14 years that we do sucha special. one of our distributor went bankrupt in colorado after a 70 unit order and obviously we are left with a part of the stock that we are now advertising. since these prices are extremely agressive as you certainly noticed, we will have to work on a 1st come 1st serve basis.
Should you be interested, please advise us as soon as you can because some employees of the accounting department will work over the weekend to send the proforma invoices and hold the units for the customers. all payment have to be made by wire transfer.
Corporam http://www.corporam.com/ [protected]@corporam.com 230 n dixie highway, bay 32­33 hollywood fl 33020 office: 954­505­4995 fax: 954­505­4998
Friday, november 18, 2016 11:19 am phil discussed foreclosure units but new units pdf: sales6
pdf: sales6
Friday, november 18, 2016 1:58 pm pdf: sales8
These units retail for almost 10 times the price we advertised them for and simplybecause we need to move the units before our year
End next month. we are the manufacturer of the units and all pertinent information are on our website. we probably have the biggest website in the industry (over 80 pages of information). we alsoprovide our customers with our pricelist as we
Have nothing to hide unless most other brands. we have been around for 14 years and only provide our clientele with the best of the best. I can give you a customer's phone number that you can call. she is located inflorida and purchased a cavitation machine 3 months ago. she can give you some feedback. she has been a customer of our company for almost 10 years and originally purchased an ipl unit that she is still using. but I need to contact her to ask for her authorization to be contacted if this is good enough for you.
Tuesday, november 22, 2016 9:03 am kim invoice option pdf: kim1, proforma invoice
Emails from phil state their distributors/resellers mark up their products by 3 to 4 fold over (4 times!) their actual cost with profit included by corporam.
Wednesday, november 23, 2016 4:46 pm kim reserve email pdf: kim2
Thursday, december 29, 2016 7:23 am questions for phil pdf: kim2a, tim1
1) please let me know if the water in the base of the tattoo laser box if ok... 2) please send me pdf or where in the box I am missing the user manuals... 3) I assume the user manual will have set up instructions and user setting recommendations... 4) please let me know what should have come with each unit, set up protocol, and user manuals... thanks.

Kim sends pdf of manual and says it is ok water at base of case.
- no water noted on outer cardboard liner as solid metal case
- used 3 towels to remove water as cases too big to tip over into sink
- told to go ahead and set up and run machine
Thursday, december 29, 2016 8:19 am kim response to water in case and pdf manual request
he sent pdf manual and said water at base of case ok
pdf: kim2a
Friday, december 30, 2016 11:14 am I reported help with panel as manual not accurate. ports not in report areas pdf: tim4
Pdf manual received but back panel completely different than pdf manual. kim again told dr. abrahamson to proceed with setting up machine and turning it on.
Friday, december 30, 2016 11:32 am kim stating port differences from manual pdf:kim4
Hello mr. abrahamson. the upper file port is irrelevant. it is only used for manufacturer's updates. simply fill water in the "water input"and also connect the overflow. once machine is filled with water, some will come out of the overflow output. that is when you know your machine is filled up. best regards, kim accounting department pdf: kim4

Despite water in base of solid metal case (which is why the cardboard was never wet) and ports not matching manual. told again to go ahead with set up and run/turn machine on (evolase tt).

Friday, december 30, 2016 11:41 am dr abrahamson reported major leak with turning unit on pdf: tim5
ent video of leak pdf:tim5
Dr. abrahamson runs fills machine with distilled water. no clear leakage. but when turning machine on, profuse drainage from entire base and left fan. video taken and then turned off…. rapidly coming out of machine on sides and all holes in base and spray water from fan in back of unit.

2016­12­30, at 9:11 pm, email after getting ahold of ups to pick up on tuesday pdf: sales13
Hello: I got of hold of ups and they are sending someone to look at the unit on tuesday next week... I suspect they will be sending it back for repair. do you want all parts going back or just the main unit? pdf: sales13
Burden to get unit in for repairs placed on buyer. called ups that stated someone would be out tuesday (after new year). when ups didn’t arrive by thursday, dr. abrahamson called them back. unfortunately, did not tell dr. abrahamson to save outer cardboard linear despite hardened, solid metal case. stated seller would need to deal with them. dr. abrahamson did save the box until thurday garbage day but discarded cardboard liner and called ups that night to find out why they didn’t come on tuesday…they stated they were calling to set up a time despite being told any time on tuesday was fine.

Friday, december 30, 2016 12:01 pm re-emphasized major issue with device pdf: tim 6
Kim at corporam reported the unit was probably damaged in transport by ups.
Friday, december 30, 2016 12:11 pm kim stating unit probably damaged in transport by ups pdf: kim5
Our machines are thoroughly tested before they leave our premises, and only leave in perfect condition... my only thought is that maybe the machine was damaged by ups during transport. your best bet will be to contact ups directly and start a claim with them. all you will need is the ups tracking number, and they will begin the claims process for you. best regards, kim accounting department pdf: kim5
Friday, december 30, 2016 12:11 kim suggested that I work with ups. sellers didn’t offer to take unit back to fix or deal with ups pdf:kim5
Friday, december 30, 2016 12:33 pm sent video on major leak pdf: tim7
Friday, december 30, 2016 12:50 pm kim gave invoice number for me to try to deal with ups pdf: kim6
I contacted ups and they said they would come on tuesday. they did not show up on tuesday or wednesday. I then called ups and only then asked if I saved the outer cardboard liner or invoice…after stating no since the main box was intact (black hardcase box with inner styrofoam padding), they stated this would have to be dealt with the seller.
Friday, december 30, 2016 8:11 pm I called ups and they said someone would be out tuesday to inspect. (neither ups nor corporam told me to hold onto invoice or cardboard liner) when ups didn’t show up on tuesday or wednesday, I called them to see why no one had come…when I got to the damage unit division; they said they couldn’t come as I didn’t save the invoice or cardboard liner despite the hard case main box fully intact. they said the seller needed to discuss the shipping issue with ups directly. the ups website also recommends the shipper deal with shipping issues. when I originally called ups, they did not ask me to save outer cardboard or invoice. pdf: tim8
Saturday, december 31, 2016 8:32 am pdf: sales12 (burden placed on buyer to return unit) pdf: sales12
As soon as ups picks up the box with the tattoo removal machine and all the accessories including the handpiece, please send us the tracking number. please note that our office is now closed for our fiscal year end and for the inventory as well as for the holidays. I will exceptionally take some time today (saturday) to reply as I am at the warehouse doing the inventory.

2016­12­31, at 4:16 pm: when dr. abrahamson contacted ups they said they were coming on tuesday. it was only when I called ups back on wednesday or thursday did they then state you needed to save cardboard box liner…. I explained to them that the hardcase was still intact but they said it had to go back to seller. pdf: ups shipping issue and request to deal with shipper
Hello phil: 1) I will send you the ups # as soon as ups # comes on tuesday...
There was never any packaging information or manual in the original shipment. when the pdf of the manual arrived by email, it did not show how to repack unit or parts orientation on arrival in the solid metal box….. placed keys and laser googles and laser head is the black soft case and the patient googles remained in their case and the water bottle and drain were separate.
Friday, january 6, 2017 12:05 pm discussed my frustrations with dealing with ups and feeling left in the dark by shipper. odd that responsibility placed on buyer / recipient of shipment. pdf: tim9
I am very frustrated with the process of getting a functional evolase tt... after playing phone tag with ups this week 1z03ff480293165828 on this order. they told me it is the shippers issues not theirs as I did not save the outer cardbord liners... it was impossible to removethe black box without taking off the cardboard shell... I set up the units over the holidays expecting both units to work as there was no signs of damage on the cardboard nor the black boxes they came in... ups says that they can't inspect the unit as I discarded the cardboardoutside liner... unfortunately, I didn't have time to package the units and test both units on the same day... they stated that they would be calling you today or on monday to discuss this issue with you the shipper/seller... I am frustrated as this burden should not be on the buyer who received a defective product... let me know how and if I should send both units back (evolase wl andevolase tt) with full refund including shipping or how I will be getting a fully functional evolase tt (tattoo) unit... you can talk to lisa [protected]) today or monday­friday next week or kathy [protected] on tues or wed next week) or myself after 5:30 pm any day [protected])... the day I took the unit out of the box, I emailed corporam that there was asignficant amount of water at the base of the black box as I was removing the evolase tt... I was told this was probably just leakage during shipping and ok. I also asked for the manual as none was in the box for set up andset up instructions and filled with distilled water.. I also emailed at this time to confirm how to fill as the pdf instructions photograph is different from the unit I received (picture in manual different than on unit). afterfilling, no leak or break was noticed... however, upon turning
The unit on, water began pouring out from the base and the left fan (looking at the backof unit). I then turned unit off and contacted your office and told to contact ups...
They (ups) finally reached me today even though I haveleft messages with them on tues, wed, and thursday of this week after being told someone would inspect the unit this last tuesday... now theperson on the phone stated that the issue goes back to the seller/shipper as I didn't save the thin cardboard outer linear... this is despite the fact that the hard black box is intact without any signs of damage... the unit itself shows no signs of damage... until you turn it on. please let me know how to proceed.
Friday, january 6, 2017 3:25 pm: phil response claiming there is no way that they sent a defective unit or that ups could have possibly dropped the unit. (the black hard box was covered with thin cardboard boxing adherent to black box.. had to cut all 4 sides to remove as cardboard tightly packed to black hardcase box. I sent it back to them in the same cardboard linear at the ups store.) pdf sales 1a pdf : sales 1a
Here phil states there is no way they sent a defective unit even though this unit was 1) sent to a re-distributor / reseller where its condition was unknown from this transfer. 2) the redistributor / reseller was then foreclosed (which further put care of the merchandise at risk as they have nothing more to lose and may have acted out of spite mishandling the metal boxes) 3) the product was then either shipped back to corporam or mailed from this location. (we still do not know if any water was supposed to be in unit from its original location at corporam. we still don’t know if the redistributor used the unit. we still don’t know if the redistributor added water to unit. we still don’t know if the redistributor intentionally dropped or forcibly acted on these products out of spite from foreclosure.) if we assume the unit went back to corporam, then this likely involved 8 plus truck transfers to the distributor and then back to corporam. then, it likely involved at least another 6 plus trunk transfers getting the box to greater des moines dermatology. at any of these times, the device may have been mishandled but the solid metal box held the water in and showed no signs of outward physical damage and the cardboard liner was dry. unfortunately, rolling the unit or dropping the unit or tampering internally with the unit (foreclosed reseller/re-distributor); would not be evident to corporam or on arrival to buyer dr. abrahamson at greater des moines dermatology. it is also very possible ups may have accidentally mishandled a hardened, metal box in transfer. as kim (from corporam) even reported in her email, kim stating unit “probably damaged in transport by ups”
January 6, 2017 at 3:41:20 pm cst ups statement on not saving outer shell. when I originally called them they did not tell me to save cardboard…. the hardcase black box was fully intact. pdf: tim10
Response by email ﴾ diego g. ﴿ ﴾ 01/06/2017 04:41 pm ﴿ u. s. eastern standard time ﴾us est﴿ dear tim, thank you for contacting us about your shipment damage claim. I checked its status in our system, and our records indicate that you do not longer have the exterior packaging ﴾box﴿ available for inspection. based on that, the resolution towards the damage claim was sent to the shipper already. I apologize if you were not explained that claims information and results are only provided to the shipper. since all claims are finalized with the shipper, I suggest you to contact the company or party that sent the package to discuss how they'll handle this matter now that we have sent the results.in case they haven't received such notification or have additional inquiries, please have them contact ups directly. sincerely, diego g. ups customer support auto‐response by ﴾ administrator pdf: ups shipping issue and request to deal with shipper
Ups required the seller deal with them as the outer thin cardboard liner that went around the hardened, solid metal box was not saved…. neither ups nor corporam told dr. abrahamson to save the cardboard or invoice sheet but the burden to call ups was placed on dr abrahamson. dr. abrahamson still had the hardened, solid metal box that was truly the key to direct puncture of the unit but neither of hardened, solid metal box nor thin vail of cardboard would protect from dropping, rolling, or internal destruction by the foreclosed entity. accidental dropping by ups is also possible considering transfers to and from the now foreclosed re-distributor and then the several truck transfers to greater des moines dermatology from either florida or colorado.
Thursday, january 12, 2017 12:40 pm dr abrahamson assumed seller would help with getting unit back for service pdf:tim11
Thursday, january 12, 2017 12:52 pm phil response placing entire burden on buyer for broken unit pdf: tim12
Thursday, january 12, 2017 12:52 pm phil stating they would need to inspect before talking to ups pdf: sales extra1
Friday, january 13, 2017 2:44 pm shipping return 1z1ar7250340051152 pdf: shipping return
Friday, january 13, 2017 3:35 pm stating they will assess once it arrives. pdf: sales extra2
Friday, january 13, 2017 4:49 pm email stating buyer issue not sellers pdf: sales stating buyers cost to send back
The tale of two phils. above placing responsibility for any breaks or damage solely on buyer. the next day states corporam will assist and apologizes for the “nightmare” then the following day goes back to prior rheotoric of blaming the buyer for the entire issue.
Tuesday, january 17, 2017 7:57 am phil claiming they are going to fix the issue pdf: sales15
dr abrahamson,
Please keep in mind that our main and only goal is your satisfaction. as soon as we will receive your unit, it will go through intensive testing and check up and what needs to be done will be done. we will contact ups when we will know the issue and you will be informed of the outcome. but one way or another, we will make sure that you will get your unit back in a perfect working condition. we are truly sorry that you had to go through this nightmare but unfortunately, this was really out of our control. rest assured that we are on your side and that we will act as such. regards,
Thursday, january 19, 2017 12:09 pm claiming the buyer dr. abrahamson damaged the unit pdf: sales14
Dr abrahamson, we received your machine today and I have a serious doubt that you are the one who put it back in the box! the crystals and the keys were simply thrown inside the glass pouch, all unprotected resulting in scratches on the glasses, the glasses were send back dirty as if they were old glasses and to be honest I really wonder if these are the ones I sent you considering their condition. the handpiece was just left unprotected in the box, the handpiece holder was not removed before shipping, etc... this is unacceptable considering that this is a $28, 000.00 unit. you really should address that matter to your employees as this is a total disrespect to you and to us because we had to go through this and through that unbelievable smell and dirt! the machine is a disaster inside and outside and it took us already 4 hours just to remove the broken filter (in pieces). please see for yourself the pictures. this machine was obviously mishandled and I now wonder if it was not dropped at your location! there are fingerprints on the crystal lenses, water stains all over the frame and on the handpiece itself which for sure did not happen at ups. I simply cannot believe that this is a new machine. my chief engineer even told me that you returned an old machine and that you kept the new one. no one here have ever seen something like that. this repair will at least cost $1, 700.00 for the broken parts and labor + shipping at our cost! anyone sending a machine in that condition will pay at least $1, 900.00 for the parts and bout 10 hours of labor at $120.00 per hour ($1, 200) plus cleaning and recalibration (cleaning $240.00 + laser recalibration $800.00) for a total of $ 4, 140.00 and would see his warranty canceled. since that filter part never broke in 14 years on any unit that we ever sold, we don't have it in stock and we had to order it. once we will receive it, we will know if the problem is totally solved but I invite you to see for yourself the condition of the unit as it will take us another 2 hours for a deep cleaning. I never thought that we would have to go through something like that on a new machine! even at your location, your employees did not clean that unit knowing that there was a water leak. they simply left it deteriorate for day if not weeks. we will do our best to satisfy you but we cannot do miracles! you may still see a few stains left, minor scratches, etc... but the overall unit will be as good as it can be. I will not be contacting ups to do a claim as I cannot lie to them. even if a problem occurred at their location, I will not be able to justify everything else that happened at your location and the way it was sent back. I will assist you and help you to the best of my ability and will do everything to make you satisfied but I cannot and will not lie to them. there are our main transport company and we have a 14 year long business relationship with them. I will email you as soon as the unit is ready for reassembly and fully functional. regards, phil
January 19th at 7:55 pm phil blaming buyer dr. abrahamson for all damage pdf: lisa1
On 2017­01­19, at 7:45 pm, timothy g. abrahamson wrote: pdf: lisa1
I just saw the pictures at the bottom of the page... the bottom of the machine looks that way as water was pouring out of the unit when I tried to turn it on from every orifice and the fan... I tried to touch nothing after the leak... I put back the items in the pouches sent to me... the reason the bottom of the machine looks that way is water was pouring out of the machine... I have the video which I tried to send tonight to you... also, I contacted and talked to accounting when I received the machine as there was water standing at the base of the unit when I called asking for pdf of the manual or any instructions as nothing related to packaging of items, how to set up, or a manual on use was provided (zero instructions)... accounting said that was probably normal during shipping... (there was water at the base of the unit when I received it which filled all the 4 feet holes in the black box)... however, after getting pdf of manual I then saw the back panel was inaccurate, I then emailed to confirm where to fill as the port is on the top in the manual which is not accurate it is on the bottom, I then filled with distilled water and only after trying to turn the unit on did it start pouring out water from the back and the base... if you go back to my first email to accounting, I did report water in the base of the transfer black case before removing anything from the box (except the main unit to see but all 4 of the holes in the styrofoam full of water). these holes were full of water when the unit arrived... the reason the base looks so bad is water was pouring out of the entire unit. I didn't clean it off after the leak as I wanted you to see it without any intervention... I put the keys and the lens back in the carrying case that I received them in... I will try to send you the video. water was pouring out. my staff never touched the unit... it was delivered to ourback hallway. during the holiday, I was the only oneto remove the unit from the box... I was the only one to try to set up the unit... I did not tamper or drop or attempt to harm the unit in any way. either this was never sent to me in functional order or this was dropped in shipping based on what you are telling me. it doesn't make sense to blame me when I am the least likely point in the chain to damage the unit. I want a functional device. I wanted to set it up for the weekend. I have several other lasers and ipl and rf devices in my office and have never had any issues but I never thought a manufacturer wouldn't stand by their product or their shipper... my cell is [protected] and I will call in the am... if this is the unit I received, the reason the bottom would look horrible will be easily explained by watching the video.. water was even spraying out the fan... are you sure this was truly inspected before getting sentout to me? if it was inspected, why no paperwork on inspection andwho inspected the unit? why wasn't the water drained before shipping? should it have had water in it before shipping? (seems odd to not drain water before shipping)
Again, if inspected, why wasn't there a picture on how to fill the unit that I received or any instructions on how to assemble or any manual provided? 1) if inspected, wouldn't you want a manual or other instructions with the unit? are you sure this was dropped at your facility or ups (accidentally or not)? are you sure this unit wasn't used / damaged before I received the item (ie why was water in the case of the machine when I received it)? I am the one wanting the device and excited to get the new unit? I was the only one who handled the unit once the unit was at my office. I have no idea about the crystal fingerprints as I put them to the side during assembly and put them back in the case after the unit wasn't working... I sent the items back in the way I thought I received them. again, the manual has nothing on how to back or how items are to be received. there was never any info on how to repackage the item or who to call or how items are packaged or how to send them back... I was told I was responsible for sending the unit back. why wasn't I asked to send it back when water was in the base of the unit before I did any assembly? why was there water in the unit or in the base of the shipping box on arrival to my office? (1st email back to corporam asking if this is normal) why wasn't I asked to send it back immediately when I saw water in the box, before I tried to set up anything? if I was asked at that point, I still had the shipping invoice and cardboard box could have been reused. do you normally have water in the base on arrival of your units? (I was told to proceed with set up after telling your office of water in base of box) why should I be responsible for contacting ups... had your office told me to hold onto the box and shippinginvoice I would have. on the ups website, it actually recommends the shipper contact them not the receiver of the shipment. why should the customer be at fault when there are blatantly many points in the chain of arrival and shipping where it is clearly more logical of where damage likely occurred. don't these machines have a warranty for at least trying to assemble the unit? don't you think they should have instructions and a manual? don't you insure shipped items? don't you stand by your product? I do agree that 1) I can't believe this is either a scam to extort me or 2) that this was never truly inspected before being sent to me or 3) that this was a used, broken unit before I was sent the item or 4) that this was dropped during the shipping process which neither of us will know but only you (as I have stated) can appeal to ups... if you think it was dropped, ups would be far more likely then me as I am the only one that handled the unit at me office and I did all the set up in the hallway after the box was delivered. when I told the ups store about my issue, he said "is it fragile", I said yes but that it was broken and his comment was that "these boxes can be dropped in shipping hence shipping insurance is advisable". the ups store I came out of said boxes can get dropped in shipping even if labelled fragile. this is a logical statement. I would have assumed you insured this for shipping and ups sounded more then willing to hear an appeal but the only reason they would not let me appeal as I did not keep the shipping invoice or thin cardboard box like the one the unit was sent back in.. the original people I talked to said nothing about saving thebox or invoice papers neither at ups or corporam). sadly, when ups didn't show up I discarded the box onwednesday but didn't get ahold of the right department at ups until thursday. I hadn't saved the boxes but discarded them when they didn't show up on the day they said they would be coming... when I finally reached them, I hadn't held on to the scraps as the main black box looked fine (black box) and the thin cardboard it was in was destroyed as tightly wrapped around black box... if anyone dropped it and you say it was inspected at your end (if this truly occurred, I have to take you at your word) and I am the only one handling the box at my office (you have to take my word, check out physician ratings or I can provide references of my standing in the medical community if you want to debate reputation or ethical standards) then the only other option is ups. I just tried to send the videos of the leaking x2 and a picture of the back of the unit showing a different design then the manual.. totally inaccurate port locations in the manual that I was emailed from corporam 1) when there was water in the box at removal of unit (before assembly) I emailed corporam 2) when I took items out and could not find any instructions or basic manual or any info on how to assemble the unit or how the parts were packaged I emailed corporam 3) when the ports on the back didn't come close to matching anything in the manual I emailed corporam 4) when, after loading distilled water, the water came pouring out of entire base (all holes) and out of the fan I emailed corporam...in fact, I didn't even know it was leaking from the base until water came pouring out (probably faster than it takes to pour water our of a distilled water gallon jug!). every single opening on the bottom of the units was gushing water as soon as the unit was turned on. I will call tomorrow cell [protected] to discuss further and hopefully you will understand my frustrations andstand by your product. timothy g. abrahamson md greater des moines dermatology pc 2424 nw 128th street urbandale, iowa 50323 515­243­8676 phone 515­243­0487 fax [protected]@yahoo.com
On jan 19, 2017, at 7:16 pm, sales corporam wrote: "without prejudice" pdf: lisa1
Just... wow I will instruct every employee at the office tomorrow morning to stop immediately any further communication with you or any of your employees by phone or email. I will reply in detail tomorrow and will put a definitive end these outrageous accusations. I will not repair this unit until you approve the estimate and I will not anymore give you any kind of discount for the repairs. deal with your problem and call ups yourself. if you did not keep your cardboard box and if you spend 10 days after delivery to notify ups and ourselves, this is your problem. ups refused to accept your claim based on your negligence and because you did not keep the original cardboard box. again, why did you open the box if you did not intend to check the unit or use it? my guess is that you did open the box, you did see the unit and you dropped it. I am done with all your accusations despite all that we were ready to do for you. you broke the unit and I am now more than ever convinced about it. I will not take or accept any calls from you and I will send you an response to all of your extremely outrageous accusations and if I may, you should be extremely careful to use some of your wordings such as "extort, scam, etc... because it may soon get to a legal standpoint. how can you use such terms when you did not even pay for that unit! you got it for free! you paid for one unit only that you have at your location and you paid a fraction of the price (clearance) for it and you got the 2nd unit for free. and you have the courage to call us scammers? very impressive and nothing to be proud of! I highly suggest you govern yourself accordingly and avoid sending these kind of insulting emailsany longer before you and I regret the following legal steps that may become necessary to take. it is now 8pm and I have a family life.in 14 years, no customer ever harassed us like that after hours and ever sent these kind of frustrating emails full of anger and insults. moreover, no customer ever did a claim 10 days after a delivery and especially, 10 days after disposing of the cardboard protective box without checking the machine! if you were trying to get a free repair following an obvious mishandling of the unit, just say it and stop pretending! stop all this immediately. I will not tolerate any other accusations of that sort and of any kind. tomorrow morning I will answer to your email point by point and that will be my final email until we send you an estimate of the repairs.
Friday, january 20, 2017 7:23 am phil’s response now stating that it is complete the buyer’s fault and asking to extort more costs pdf: sales18
"without prejudice"

I guess that's how it ends. following your threat, we will not answer to all your accusations and false allegations since we will simply point out that all of them are totally and entirely false and outrageous and solely your own interpretation to avoid your full and total responsibilities.
Please do contact your attorney and we will now reroute all communication to our legal department. if and when needed, we may provide your legal advisors with all related documents we have from your actions, your email answers and confirmations and most importantly, the ups confirmation letter explaining their position following the fact that they contacted you many times and that all their requests remained unanswered.
We will also defend ourselves and go after you for all the work that has been done, the harassment we've been through, the defamation, the insults and threats and we will claim for extensive damages. this is something we prefer to avoid but trust that if it is the way you want to go, we will vigorously defend ourselves. pdf: sales 18
Govern yourselves accordingly and rest assured that as of today, we will not do anything on your machine anymore.
Until then and since you threatened us of contacting your attorneys, please be advised that we will charge you a $50.00 daily fees for storage plus all the work that has already been done on the unit plus the reassembly of the unit in its actual condition.
Please refer to the advertising you received before your purchase and you will notice that labor is never included. only parts are included and only when the problem is related to a defect and not to negligence (no matter who is responsible).
We will stop the repair process unless you come to a better way of addressing people and unless you approve the repairs on the unit. you will simply need to advise us by email to resume the inspection and to send you a quote for the repairs. we may even give you a discount if you come to a better way of addressing us and change your behavior. no more insults or threats will ever be tolerated in any way.
I will still invite you to think a little further and realize that it may cost you 20 times more in a legal battle (that you will lose considering all the facts against you) then having your unit repaired.
Regards,

Phil at corporam now refuses to fix the issues and refuses to talk to buyer and then offers several other threatening mechanisms to extort money from the buyer by:

1) claiming the buyer damaged the unit (absolutely no basis for this and the leak itself could have been prevented if corporam would have asked dr. abrahamson to re-package the unused unit when water noted in the solid metal box along with the invoice and thin cardboard liner adherent to metal solid box on the original day of set up. instead dr. abrahamson was told to proceed with turning the machine on. even after the severe, dramatic immediate leak, corporam offered no insight/help/protocol into sending the unit back or on how to repackage unit as no such information was provided. corporam also didn’t set up the device for return, the buyer had to find a ups store on their own)
2) claiming to offer no fix of the machine and holding it hostage and stating that he would elevate the costs to repair. “until then and since you threatened us of contacting your attorneys, please be advised that we will charge you a $50.00 daily fees for storage plus all the work that has already been done on the unit plus the reassembly of the unit in its actual condition.”
3) setting a daily fee for storage of the unit (overt extortion)
4) threatening to tie any repair of a device into a major legal battle rather than doing the right, ethical thing and fixing a damaged item on arrival to the buyer (overt extortion). clearly attempt to create fear and intimidation. “please do contact your attorney and we will now reroute all communication to our legal department. if and when needed, we may provide your legal advisors with all related documents we have from your actions, your email answers and confirmations and most importantly, the ups confirmation letter explaining their position following the fact that they contacted you many times and that all their requests remained unanswered.”

01/20/2017 ups #1z03ff480293165828 I called ups again this am and the only way damage in shipping can be disputed is by the seller which they still can do but have chosen not to do at this time since I didn’t save the outer cardboard box. the metal container was kept intact and there never was external signs of damage to the metal box or the cardboard on arrival. there wasn’t any water on the cardboard as the solid metal case didn’t allow for any leakage of the fluid. damage was only noted when trying to turn device on. 1/20/17 at 10:56 am….
Corporam http://www.corporam.com/ [protected]@corporam.com 230 n dixie highway, bay 32­33 hollywood fl 33020 office: 954­505­4995 fax: 954­505­4998
Corporam http://www.corporam.com/ [protected]@corporam.com
230 n dixie highway, bay 32­33 hollywood fl 33020
Office: 954­505­4995 fax: 954­505­4998

1) despite device never working, corporam does not stand by their product or repair for free. they even claim to have a one year warranty!
2) at no point did this device ever work.
3) the ridiculous argument corporam claims is that the buyer failed to set up the device until the second weekend after shipment (there isn't anything in there documentation that set up needs to occur in 24 hours) and that the cardboard with strapping tape around box for not saved. ups specifically stated that if all packaging was not saved (which neither corporam or ups mentioned when I emailed corporam and talked to ups on the phone). ups said the seller could still appeal if broken during shippping. also, corporam admits in their emails that the product sent was repossessed from a foreclosed reseller (where damage could have occurred as many foreclosed businesses may intentionally mishandle product) and then multiple shipment points to get to my office where product could have been accidentally dropped. the solid metal case and internal packaging and padding was intact and shipped back to the seller.
4) there was significant water in the base of the metal case on arrival. emailed corporam what to do. kim told me to proceed with set up.
5) emailed corporam that no set up manual or device manual or packaging list. emailed pdf of manual before starting set up.
6) emailed corporam that ports on back of device not consistent with picture in manual. again told to fill and proceed.
7) turned machine on and immediately flood of water / fluid coming out.
8) called corporam and said to send back thinking they would send return postage and protocol. none sent.
9) remailed and told it was buyers expense to send in?
10) sent back at my expense.
11) told not returned in design of arrival yet main unit sent exactly in state of flood. again there was never repackaging info given... the manual has no packaging information or inventory list or how to package. I specifically communicated with corporam multiple times prior to sending back. I even asked if I should send just the base (broken) or all items. told to send everything back. corporam stated I didn't package correctly... (at no point has any packaging design, help with packaging, manual with packaging design or inventory list of packaging ever be given or advised on packaging)
12) after return, reported marked internal not external damage to explain failure of product.in other words, there was no way to know of systemic failure until device was turned on.
13) corporam then reports a $50 per day"holders fee"and states it will be"thousands of dollars for repair" at buyers expense. despite no evidence of incorrect set up, despite no manual, despite no accurate picture of ports and back design of panel, despite water in base of solid metal shipping case on arrival, despite being foreclosed reseller repossessed product, despite multiple shipping transfers to get to my office, despite no assistance in set up; corporam is running either a major scam or doesn't stand by a defective product despite claiming a one year warranty.