Coricraft
reviews and complaints

Bought leather corner unit Oct 2017, first delivery damages, hardly any foam in cushions, stitching pulling apart, skew stitching, stretched out leather at stitching, folds at back.
Replaced with new unit November 2018, colour dye spots on cushion, cushions bulging with to much foam.
No apologies, no communication, make appointments to view new couch at the warehouse - didn't pull the couch for inspection. Complain, no one interested to call you back or read complaint mails. No management get involved leave it to the receptionist to handle.
Replaced with new unit May 2018, very bad quality leather, damaged leather on the back, glue residue on back of couch. No response back from Coricraft till today.
Went to Brooklyn PRetoria Store to complain, staff promised that they will call and sort it out, Not a call not a response. Easy for Coricraft to take your money and provide you with the poorest quality + damaged goods at a high price.
Seeing all the complaints about Coricraft no wonder.

Hi, I bought a couch in December already and they gave me the wrong colour and the couch is hard. I chose the couch and colour at the store. The couch is a light brown colour I will sent pictures and I recieved a dark brown colour couch which is not what I wanted. I went to the store a number of time and called the factory and speak to Claudette or melodyto have this fixed to no success. I even suggested they give me the one on the floor which is the colour I desired and take the dark brown one they gave me to no success. They are totally ignorant of us as consumers forgetting that we have a right to be heard, redress and a choice to what we want. Know I want nothing to do with Corigraft ever again and I don't want their couch anymore. I want my money back they must take their dark brown couch. Below I have attached the different couched one is dark brown and the light brown more tan colour is the colour I requested at the store. And they are both called Zambezi seemingly.

On 15/03/2018 I visited Coricraft store at Brooklyn where I bought Elaine Dining Table that was on special. At the Store they told me that the table is on desplay if I want it I have to speak with the Store Manager which I did. I paid for the table and left the store. On 26/03/2018 I received a message informing that the delivery is on its way. On their arrival they were unable to put the table in the house because of the traillys buglar. I requested them to take it back and they were also suprised because they found the table raped whereas they usualy get the item in pieces and assemble it in the house where they are supposed to deliver it. After easter weekend I called the store to check the delivery. They kept on telling me that they will check with their Head Office and no one informed me that there is a problem with the table. When I call them on 17/04/2018 its where the sales person informed me that the is misplaced at the warehouse.

The service I received from Coricraft is horrible and I would like management to investigate the matter. Firstly, I loved everything about Coricraft, however now I will think twice before I buy from them in the future. I placed my order online on the 26th of January 2018 after I saw the ad on Facebook for the Roxanne Bed + A FREE PRINCE MATTRESS. I followed the link given, and placed the order. I also clicked on the light grey colour, showing that the colour's name is Berkeley Natural. After numerous calls, consultants giving me different advice about the date of the delivery, I received the faulty bed yesterday. The bed I received was white and the delivery staff told me that there was no mattress included in my order. Furthermore, just to complain further about the state of the bed - the threading of the bed is shocking! Now we as the customers need to do the "final checks" on the bed and cut off the threads. This is totally unacceptable. The consultant, Zanele came up with hundreds of excuses and made me out to be the one placing the incorrect order. She also stated that they will send a bed to me in the next week however I do not have a bed at this stage, as I arranged everything for the bed to be delivered on the 5th of March 2018. I cancelled my order today, just to again receive a call regarding the refund and that they require additional proof to show that I am the same person as the one listed on my ID and banking details. This is pathetic and the worst service ever.

I have ordered 2 couches on 24/11/2017 and have paid a 50% deposit. On 18/01/2018 I have received a message that my order is ready and I need to pay the remaining balance.
I have then paid the remaining balance and arranged for delivery on 26/01/2018. The morning of delivery I received a call from Coricraft telling me they can only deliver one couch as the other one did not pass the quality test.
This was already terrible service from your side. I am sure the quality test should have been done before letting me know my order is ready.

The service of the delivery guys were just as bad. I have arranged for my cleaning lady to be at home when they deliver the couches. On my way to a funeral the delivery guys sent me "please call me" messages.
I never respond to these but thought it might just be them. They could not find our house. I gave them the address again and try to explain to them to just turn around and go one block back, but it was too difficult for them to understand.
In church at the funeral the kept phoning me non-stop until I eventually had to go out to speak to them.

The couch which was delivered was also not in good condition. It makes horrible noises when you sit on it. The one handrail has a bump in it and also makes noises when you push it. There is also like a small cut on one spot of the leather.
I have phoned Coricraft Centurion where I have place my order and told them the story. The lady told me that she has lodged a complaint and that they are now making two new couches and they will collect the other one when the deliver the two new couches. I have phoned them again last week and they could not tell me when my couches will be ready.

This morning I have received a call from the warehouse to arrange delivery for ONE couch. They are not aware of any complaints lodged on the other couch and apparently someone should come to our house first to check out the couch. I can understand this but it is already a month later and nothing has happened so far. I then phoned Centurion branch again and the lady told me she needs to phone the warehouse to find out what's going on and will get back to me in 5 minutes. This was almost an hour ago.

I purchased a bed on the 24th December 2017 worth R7995.00. When the delivery was made the bed set was missing the mattress and when I called to ask the consultant (Sindisiwe Hlatshwayo) what happened, she advised that she forgot to order the mattress. On the 30th December the incomplete bed set was collect from our home and since the 24th of December my husband and I have been going back and forth about the refund that needs to be done where we were told that the finance department was closed and we have to wait until January to get the money back. On the 12th January 2018 the consultant from Coricraft sent an email with the refund amount excluding delivery that we paid for. I mean really was it our fault that coricraft didn't delivery what we wanted? And who's fault is it that coricraft doesn't refund delivery fees? Coricraft is the worst company and I've advised my entire family not to purchase from there including my friends on facebook. I have now opted to sue because this is unacceptable.

We bought a leather couch at the end of October 2017 and was told that it would be delivered in 4 -8 weeks. It was delivered on the 28th of November 2017. The problem was that is was damaged, cuts all over the head rest. We contact coricraft Centurion and took photos of the couch. We had to call them back several times to get answers. they eventually gave us the number for the warehouse in Johannesburg. We contact them and spoke to a Melodie. We were told that leather is a natural product and that there will be marks on it. Yes I know it's a natural product, I'm not an [censor]! But cut marks that are so straight and deep, that's not natural. This Melodie was extremely rude, and told me to select a different couch and leather. Well, I said that I wanted that couch and that color leather. Eventually they collected the damaged couch, informing that they will replace it, leaving us to sit on camping chairs over Christmas...still sitting on camping chairs, it
is now the 10th of January 2018. I made a call just this morning to require about our couch, because we knew that the businesses close over December. Melodie asked me if we want to select a new couch! I said no..I want to know when our new couch will be delivered! She can't give me a date when we can expect the couch. Really? We already paid almost half of the couch...but we don't have a couch. We are really unhappy with Coricraft, their showrooms are fantastic, they have the most beautiful
furniture, but their service are the worst I have ever experienced.

All we want is our couch, nothing more. How do they do bussiness?

My name is Melanie Waldeck
[protected]

I bought R42 000 worth of furniture on 15 December 2017.

One part was 2 manufactured chairs. After the first part of my delivery arrived on the 18 December and I realised the chairs wouldn't fit, I went into the branch and cancelled the chair order. The value of R7000.

Now, 3 weeks later, on the 8th January, I have not received my refund - and the excuse is: "Head Office is closed and nobody can process the refund. Maybe they will be open on the 15 January?" Really?! In 2018?

A big company like Coricraft doesn't have skeleton staff working in their finance department to process refunds?

We purchased a Table and Chairs from Coricraft Greenstone Branch. We were promised that it would be delivered in 6 weeks within purchase. It's now been 11 weeks and on the day that they've promised to deliver they've called and told us the tables damaged so they can't deliver it and it's gonna take another few weeks until they can get us another table. SHOCKING SERVICE! WILL DEFINITELY NOT SUGGEST THEM TO ANYONE ELSE! DON'T BOTHER BUYING FURNITURE THROUGH THEM!

Hi, I an living in the DRC and went to shop for some furniture. We decided on 3 off item 0224263 Breen 3 Seater Columbian Spice. While in store were told you have stock from other branches and no problem. Now that our buying house in SA want to collect after payment were informed sorry no stock 4-5 weeks to wait. Rest of furniture is shipped this coming week, please advise

Delivery March 17, Client No ER32529.
Purchased the Connor 2 x 3 seater, 1 x 1 seater, also the Mokka Dinning set.
My couches back rest and sitting cushions are deformed, squeak when you sit on them, the cushions are lumpy and very uncomfortable. the chairs for dinning set is unstable, creek and crack, when you lean back the chair is unstable.
Resolution is the quality - my couches feel like they 10 years old, this is not what I was sold about the so called long lasting quality of the furniture.

I do not want these couches anymore as 8 months down the line this is what the furniture looks land feels like now.

I have been to the boksburg branch twice in the last two weeks, and was told an accessor will come and view to date no call has been made to me to come view the furniture.

Hi there

I placed an order (#[protected] ) for a Prince Double Mattress, Standard Length on 25 August 2017 with Coricraft, online. The delivery note specifically stated that delivery would be within 7-10 days. We are now at day 14 and I cannot get hold of anyone at customer to commit to a date when I will receive the mattress. Lets not even start on the inconvenience this has caused in my home.

I have been on the phone with Zanele (online orders) for 2 days now, on my personal phone bill and in some instances being told to hold for over 10 minutes. I have in excess of 10 lengthy phone calls to your customer service line [protected], where even your desk has behaved as if I am at fault.

Can I please a date commitment on when I will receive my mattress, alternatively a refund please! ASAP!