The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ContractorSchoolonline.comCustomer Service

When I bought the service I paid for the whole service of the practice testing. You pay for the price for book double of what they should be billed, and if you don't read the books within a three month period they refused to give any kind of adaptibilty for going over that period. I paid $900.00 for books that was worth $400.00. And was not able to use there practice test for which I paid for in the $900.00 And then got insulted by the owner which I have proof of. And as well they only give you the practice test for buisness law and management. Nothing else. No plumbing contracts test or oshea testing. Unfair company and they treat there customers like crap


These are the email correspondants I recieved from the owner

If he is licensed, why is he taking the course to be a LICENSED Plumber. We hope you are aware that is illegal, & are aware of the fines, penalty, & prison time inforced by the State Contractors Board for such activity, You should take an english class, and be more curtious when calling, and demanding something that you are clearly in the wrong, and did not LISTEN to what was communicated, and advertised CLEARLY on the website.

There is no hidden advertising


He is a licensed master plumber and he is insured for his plumbing work and we have customers that call him to do plumbing because he is a licensed master plumber.
We want to say we are a licensed contractor for we can hire guys and advertise it.
Here you are again putting us down. I don't want to buisness with you. You need to a customer service class.
I rather pay 75.00 for the test and flunk it and pay for it several times before I use your services again.

----- Forwarded Message ----
From: "Carolyn, Contractor School Online" <[protected]@contractorschoolonline.com>
To: Charlie Herbert <[protected]@yahoo.com>
Sent: Tuesday, August 11, 2009 2:27:09 PM
Subject: RE: CSO: Account Information


How can you be doing Plumbing work without a State Contractors license?


----- Forwarded Message ----
From: "Carolyn, Contractor School Online" <[protected]@contractorschoolonline.com>
To: Charlie Herbert <[protected]@yahoo.com>
Sent: Tuesday, August 11, 2009 2:27:09 PM
Subject: RE: CSO: Account Information

Sometimes you don't have that much extra time when you have to work 80 hrs a week for your cutomers. To have empathy towards them when there house is flooded and they are calling at 2:00 am because one of there pipes broke.
We value our customers and we want to show flexability. And he works alot of hours for them.

That is sad that you don't value us enough to show us that you care and you have to put my husband down because of this.
I'm will not being going back to you guys ever.
I will keep this email as record of service that you don't want to provide to customers.
Thanks for the example and your service because I will file complaints and tell future contractors about you

----- Forwarded Message ----
From: "Carolyn, Contractor School Online" <[protected]@contractorschoolonline.com>
To: Charlie Herbert <[protected]@yahoo.com>
Subject: RE: CSO: Account Information


It does not take the average person more than 3 months to read the business law manual, 400 pages, thats why we give 3 months access to the exam.


You were told upon signing up, the bus law practice test is for 3 months access, also as stated on our website, that you contacted us from. You signed up over 8 months ago

If you would like 3 more months access the cost is $50.00

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