Continental.com — Refund policy
My complaint is concerning the refund policy for rebooking a flight with continental airlines. Recently I booked a one-way ticket for two people from Fort Lauderdale Fl. to Houston I was driving from Houston to Florida on vacation in a rental car which I planned to drop off in Fort Lauderdale and fly back. Because of the increase of storms in the atlantic I decided to cancel the trip.
When I first made the reservation I asked what the cancellation policy was I was assured by the reservation agent that I would be issued a credit that I could use at any time up to a year for future travel. The problem raised when I tried to cancel the flight and was told if I wanted to rebook I would be charged a $150.00 dollar rebooking fee per ticket. The original price per ticket was $129.50 which means that not only would my ticket be worthless I would be charged $20.50 for rebooking plus even though I paid for the tickets with my visa I would not be allowed to use my credit in what ever way I wanted. Example I purchased the two tickets but If i wanted to fly to say Paris in the future I could not just take the full credit of $259.00 for my flight only the $129.50 that was for my ticket and only my flying partner who did not purchase the ticket would be the only person who could receive the credit for the other ticket plus he would also be charged the $150.00 rebooking fee. They do state in very small print on the e-mail of my reservation that there my or may not be a booking charge for rebooking. But if you go to their web-site you will find no mention any where what the charge will be plus when I ask an agent directly what the policy was she neglected to inform me but when i try to reschedule they suddenly were very informed on the subject and also extremely rude. I have tried to resolve this problem with continental airlines customer service department to no avail. I also tried to dispute the charges with my credit card company which also would not help. If anyone out there knows where I can get some help on this problem or would be interested in filing a class action suit against continental airlines would you please respond to this post.