Conn's Home Plus
reviews and complaints

I had a problem with picking up my order on 3 July 2021. Was contacted 3 days later by a customer service rep saying they liked to handle problems within 72 hours. This is now the 30th of July, no resolution. Have talked to 3 reps via email. Have asked for a supervisor's email and number, only response was for the last rep (who did not even bother identifying herself) to ask me the same questions I answered on the 6th of July. Do not waste your money on this company!

WARNING! DO NOT SHOP AT CONN'S!
I bought a two set LG washing machine and dryer on the 10th of July, the vendor Aylin Zarate from Conn's store 097 is the worst vendor that I have ever met. The washing machine did not work we made claims to the store and the department of shipping but no one helped me out, we had to wait 4 hours on the phone and when we went to the store to speak to someone the manager was busy and no one wanted to help out with this problem. You tell them the defect that the washing machine has but they write something else then what the actual problem is for the washing machine. When they send the technicians to the house they check something else and say something else than what the actual problem is and Conn's store does not do anything. They make you go back and forth to see if anything they have done, the number they put in the contract down below does not exist even when you try to call for a complaint it does not work or even exist the number is [protected] this number is under the contract but does not work at all! You do not have anywhere else to complain and no one helps you from the store or even the department its better to buy it at the traders village since they have more guarantee and they at least help you out if their is actually a problem. And when the deliverers come to replace the washing machine 27th of July they end up taking it back to the truck and not replacing them because for them the washing machine that we first got delivered works perfectly fine for them even if the washing machine does not rinse or shake horribly to the point that it moves alot from the floor. And they say now that I do not have a place to make a complaint and I have been on the phone for 6 hours and no one picks up to resolve this issue and the LG washing machine costed me $1, 300 plus $400 of insurance which sucks since it did not work for me at all and I have to pay that since I have not gotten any help from Conn's. It is better to shop at Home Depot or Lowe's since they will help you and you will save a lot of money. WARNING DO NOT SHOP AT CONN'S!

Where do I start? Fathers Day was approaching, I thought, let me just make a cash purchase from Conn's, so I go online and purchase a sound bar. We get the sound bar, connect it and the subwoofer does not work. I call Samsung. I don't even bother Conn's cause maybe I'm doing something wrong. Samsung can't get it working either. A couple days later, I get an email from Samsung and they don't have a replacement and don't know when they will be getting any. So the tech calls me and tells me to box it up and take it back to Conn's and request a new one or an upgrade of whatever they could get ahold up. Went to the store they refused to replace and told me I had to go through the online department because that is where I purchased it from (even though I picked it up from here Harvey Louisiana Store). So after 45 minutes of my lunch break spent with the store manager going back and forth on the phone with the online dpt, she tells me to leave it there and they will ship it to repair. Repair calls me on July 7th to tell me he is shipping it off the next day. I called the 18th and without even checking, the manger tells me to contact the online department that they don't have it there. Today is July 20th, called the online dpt and they gave me a tracking number that shows it was delivered on 7/13th! Online warm transfers me back to the store. The Manager was busy each time I called. So the last time I called, I said I DON'T NEED A MANAGER TO TELL ME IF MY PRODUCT HAS BEEN DELIVERED TO THE STORE! ANY HUMAN SHOULD BE ABLE TO DO THAT. Finally they come back on the phone and tell me it's there and ready for pick up. But get this…then "John" calls and says we were just calling to let you know your package was ready for pick up. :/ NEVER EVER AGAIN WILL I PURCHASE FROM CONNS AND THIS WAS A CASH SALE!

On April 19, 2021, I purchased three items from Conns Plus, located on the Gulf Freeway in Houston, Texas. My initial payment for the previous three items were not due until May 19, 2021 in the amount of $91.40. Please note that I also had another account with Conns, where the last payment was due on June 5, 2021. However, I paid the account off on May 28, 2021 in the amount of $86.11.

On April 30, 2021, I paid my First payment on the April 19, 2021 purchase in the amount of $91.40 . I made a second payment of $91.40 on May 28, 2021. I made a third payment on June 28, 2021 in the amount of $91.40. On July 22, 2021, I made another payment of $91.40.

I am constantly contacted monthly by telephone and email in regard to my payments being late. I have spoken to several Conns Associates about my account. I was last informed on June 28, 2021, by a Conns Associate that my account was set up as a cash pay off account, therefore my Conns payment book was incorrect. The Conns Associate assured me that this issue would be corrected. However, I was contacted via email on July 21, 22, 2021, stating that my account is again PAST DUE.

I purchased a samsung refrigerator including stove, and dish washer. When it was delivered it had a scratch and the delivery guys told me to sign as received and to contact conns customer service about getting probably replaced. Which l did they submitted a ticket and its been over a week and no one had contacted me back. My name is Jose Cavazos and l have been trying to reach someone but no answer. I need someone to call me back asap at [protected] please. I have been a Conns customer for over 15 yrs and this is the first time l have an issue and ots mot been resolved, otherwise l need to return the stuff l bought and l will have to go somewhere else.

customer code:8177359, to whomever cares to see this in my perspective.
Good afternoon my name is Jaime Valiente i have been a customer with Conn's for a while, i might have missed a payment here and there but nothing too serious. Long story short, on 7/10/2021 my wife, son and i decided to shop at Conn's for a set of washer and dryer. The night before my wife and i decided to give up on our old set, still functional but inconvenient at one point. I can honestly tell you i do not have the money to be able to afford a new set of W/D. i just started to work, i have been unemployed because of the pandemic but we are blessed to be healthy. On 7/10 i was approved for a new set of W/D from Conn's, a ticket of almost $3, 000.00 which it very steep for me but my wife love them and you know what they say happy wife, husband gets to watch sports. On 7/11 the W/D were delivered, assembled and installed. The delivery gentlemen said everything was copacetic and were on their way.
I am an over the road truck driver and sometimes i do not get home until a week after leaving. on 7/12 my wife calls me and complaints about having headaches and feeling nauseous, so i think nothing of it and i just tell her to lay down and take aspirin, i am about 300 miles at that time, the day goes on.
on 7/14 i am in West Texas about 580 miles from home, my wife calls me complaining again about the same from before and now tells me my son is also throwing up and our babysitter fells nauseous and smells gas, i immediately thought about the gas dryer being the culprit. I ask and tell my wife to try her best to move the unit to be able to get to the shut off valve but i know she is not going to be able to do so, those things are massive for a woman her size. The next best thing i can think of is to have her shut off the gas completely leaving them without a stove and hot water until i can make it home or Conn's can send someone out there to correct the problem, and from past instance and experiences i know they are not going to take the issue as urgent as i am taking it because they do not care about my family, sad but true. I call customer service quickly and after being on hold for almost 45
mins, i explain my situation and i get transfer to "someone else" after being on hold for 30 mins. I explain the current situation to the representative and she says that the best they can do is someone can come the following day on 7/14 which i was not happy with because i needed someone there ASAP! HELLO IT IS A GAS LEAK! i hope you can understand my frustration. With nothing else i can do in my part the rep said the repair man would be there on 7/14 at about noon. On 7/14 the gentleman who came to fix the problem showed my wife the massive leak on the connections of the gas dryer, by doing a simple test and explaining to her the negligence that could have cost them their lives, The W/D unit are located right where my sons room is, where he plays and sleeps. Every single time i go out on the road to be able to provide for my family, i put my family's life and my life in GODS hands, everywhere i go and wherever i find myself away from my wife and son i always commend them to GOD. I firmly believe that for those 2 DAYS that gas leak was present in my sons room, no one else but GODS good grace kept him and my wife safe. I also thank GOD he gave me time to reflect on this situation, i was so MAD i immediately called to maybe cuss someone out and when i did call no one answered, i just got home this morning at 3am and i cant begin to tell you how glad i am that i can get home to them. i ask my self, was this purchase of $3, 000 worth it? i ask my wife how the units operate and she loves them, she has no complaints about them but we are glad the problem was corrected, i feel it should have been corrected promptly. i am sharing my experience with you so later in the future something can be done to avoid a casualty to someone else. NOBODY'S LIFE IS WORTH $3, 000.00. Again thank you for your time and attention. if you like you can reach me via email at [protected]@yahoo.com or phone [protected]. GOD BLESS in Christ
-jaime

I ordered a refrigerator end of May 2021 my delivery was stated for July 9th I waiting and waiting no delivery. I call the next day to hear your order was out of stock. No sorry no I will discount your order nothing. I received a email later with a new delivery date 8.15.21. July 11th I received a email my order will be delivered 7.15.21 I also confirmed delivery & was very happy to receive my product. Then I get a call three hours before delivery that the product was damaged my response are you kidding me. No ma'am I'm sorry nothing. Only it will be replaced no delivery date or nothing. I'm currently not able to move without my refrigerator I been waiting since the end of May o don't know what games Conn's play but this won't happen to me again. I ordered the refrigerator cause my friend in Tx have one and she purchased from Conn's so I fell in love with it and wanted one. But I will not refer anyone to this company this not business, how are refrigerator get damaged and it's fully wrapped and secured. I should have been offered to go pick up at nearest location or something I paid 800$ down for this product. I could have shopped anywhere but my friend insured me Conn was it. I will report to the BBB

I had a delivery made today 07/15/2021. The delivery was a washer & dryer. I noticed scratches on the floor by laundry room.

The delivery guy started a cycle before leaving. Told me after that I could start using washer. Once the cycle finished I started washing this afternoon around 3 I went in and slipped and fell on a big puddle of water coming from under washer. It's unbelievable that this happened, I would think they are sending people who know how to install appliances. I just had a c section almost 2 months ago and a baby that I always have in arms. Thank god I was not carrying him.

My furniture is broken, due to a mechanism malfunction, ( parts/sofa no longer available)... That's what was wrong with the 1st one and the other one is doing the same thing as that one... So I figured it's the same issue. Mind you I've only had the furniture for about 15 months & I live alone... The second one was never used until after the first one broke...
I filed a claim around September 2020 on one of the loveseats & no one at store knew about my claim... In June 2021, I filed a claim on the other loveseat .. I paid off my furniture at the end of June... Now they are saying there is no Warranty on my furniture & that I canceled the extended warranty. Which I did not... Why would I have canceled it ? Especially when I already paid for the extended warranty & had two claims on it .. I filed a help ticket today & I'm suppose to hear back in 72 hours ! I guess we will see... In the past they don't tend to respond back... I've yet to hear back from a manager at the store level and I've made multiple attempts to reach them about my 1st claim... I'm extremely frustrated with Conn's ! I paid well over $3, 000 for my two electrical loveseats only to not be able to recline properly or sit without boards digging into you, even on the leg part... The furniture goes sideways and kicks you back... I absolutely loved my furniture when I first got it. It was perfect for my spine, I had a Double spinal fusion in March 2020, within a week of my surgery I purchased the furniture...

I went into Conn's today and found a really nice recliner that I like. After talking to the sales rep, I found out that I have to pay $149 for delivery and that I was unable to pick it up from the store. I don't understand the philosophy behind selling an item that the customer is unable to pick up from the store. I asked if it was only this item that was unavailable and she said no. All furniture items require the customer to pay for delivery and no items can be picked up. There is about four furniture shops all on the same street as Conn's in lake worth. So you lost a sale because you want to make someone pay for delivery.

I am a few days late on my payment for my product and have talked to a rep and informed them that I will be making my payment by tomorrow. I have received over 75 calls in the last 2 days and that is clearly not an exaggeration by my attachments below. I answer and its a conns rep. There is ABSOLUTELY no reason for this many phone calls to be made in such a short amount of time. Absolutely Absurd and the employee i spoke with did NOT put me on the DNC (do not call) list as I asked after informing the payment would be made tomorrow. I have NEVER been called this many times during work hours. Absolutely ridiculous. I even have continued to receive calls minutes after takin these screenshots and talking with them. I will not be returning to this company nor this financing company if this is not resolved somehow.

I went to the new Conn's in Orange City and I must say I was very disappointed walked in and several sale people where standing around not one greeted us it was me and my daughter who was looking to a sectional walked through the entire store because I was looking for a computer desk still no help .
The customer service was horrible and I felt like the picked and chose who they wanted to help well u guys lost a cash sale may be next time u will train the sales ppl to be better at their job

Tracey jacobs
[protected]

I was served civil papers on June 10, 2021 by CONNS located in Conroe, Texas. Back in 2017, I had purchased a washer/dryer/freezer. After my purchase, I was diagnosed with KIDNEY CANCER. I am being treated at MD Anderson Cancer Center. I contacted CONNS in Conroe, Texas and told them I could no longer make payments and to come and get the appliances. CONNS refused and stated I owe them$2956.00. CONNS used SCOTT & ASSOCIATES, P.C. ATTORNEY'S AT LAW. They wanted proof that I was destitute and unable to pay the $2956.00. I also sent them proof. SCOTT & ASSOCIATES dismissed their collection effort and stated everything was okay and that I did not have to go to JP court. CONNS did not agree with their law firm and wanted their money which I do not have. I am still being treated for KIDNEY CANCER. CONNS does not care and is a bad business. I am at my wits end. Do not buy from CONNS.

We purchased an air conditioner we told our sales women we wanted to do the 36 month interest free. She went to check something out and came back and told us that was find. We did paperwork, which we could not get a copy of, she said they email it to you. Later that afternoon I received it, on it, it said it was 12 months interest free. So we called they said we could return it. We were in the process of installing it. We've purchased a lot from them, but this will be the last. I PROMISE YOU!