Concentra
reviews and complaints

May 6, 2020

Concentra Corporation HQ
5080 Spectrum Drive
Suite 1200W
Addison, TX 75001

To Whom It May Concern:

I went to the Bloomingdale, IL Concentra office on May 1, 2020 for my D.O.T. physical.
I had three blood pressure tests done: 150, 151, 158. I waited 5 minutes for the doctor; when she came in, she logged into the computer and 30 seconds later had determined that I had sleep apnea, even after showing her the sleep test (Merit) that I passed. It states "0" apneas, however, she was still certain this was my issue. She then asked me if I had taken something to pass (no, I hadn't of course). I stated that when I come into this room I get stressed and my blood pressure goes up. She stated that's not possible; that once again I MUST have sleep apnea. She told me that since drivers are under so much stress while driving that my blood pressure would be even higher when driving. I let her know that that is not true and that in my 37 years and 3.2 million miles of experience I set the cruise, turn up the radio and hit the highway. Our stress level isn't that high throughout the day. She let me know that I was wrong, because as she drives her car and people cut her off that she gets very stressed. I guess she knows what I go through because she drives a car for a half an hour a day. I showed her my phone that has at least the last 75 blood pressure readings (95% below 140) and she wanted nothing to do with that. She informed me that the week earlier she put a driver on a three month card for having high protein in his urine; not from a blood draw but a litmus test. She then asked me if I drink. I responded with I do once a week tops, 2or 3 beers (she thinks I'm lying) then asked do I drink and drive…What? I showed her all the test info off the DuPage medical app (My Chart); all blood test results, blood pressure readings and she didn't want to see it. I informed her that I had a 2d Doppler scan done (result normal) and she stopped me cold and wanted to know why my doctor would send me in for that test.
I responded that my doctors and I wanted to eliminate any possible causes as to why I had high blood pressure. She asked me if I had shortness of breath, and I said a little, but that I smoked for 35 years and quit 15 years ago. She said that I shouldn't have shortness of breath after quitting 15 years ago. She has no idea how much I smoked to determine if I would have shortness of breath (two packs a day for 35 years). When I told her that I also had a stress test (result normal), she once again stopped me cold to ask why. Same answer. I let her know that I went out and got a cardiologist to make sure I was doing everything I could to ensure I was covering all bases. He sent me in for a kidney vascular ultrasound test (renal artery US) to once again make sure that all veins were flowing correctly (result normal) and she couldn't really care because she wanted me to have sleep apnea in the worst way. She went back to "I must not be sleeping good and that is why my blood pressure is high". I again let her know that I sleep great on a high quality memory foam bed every night; and still, she believes that I'm lying. She asked if I get up to urinate at night; I don't, but once again she believes I'm lying because I'm over 60. She asked me if I snore; I said I don't, I'm a stomach sleeper, and she thinks I'm lying. Why ask the questions if you don't want the answers, or to never let me finish a thought. Very frustrating-blood pressure rising. I let her know that my D.O.T. card expires in five days and she responded that she needed more information and that I would have to go to all my doctors and get all their notes filled out and complete all her paperwork, and fax it in. I remind her that my card expires in five days, and two of those were Saturday and Sunday. I also advised that I had been home for 5 weeks on self-quarantine due to the pandemic and she didn't care. I needed to get to the doctors for their notes. She also wanted me to find a pulmonary doctor to re-read the Merit sleep test to make sure that I didn't have sleep apnea and, once again, I reminded her that I PASSED that test with 0 apneas and that the professional already read it. When she determined that I passed, guess what, she didn't care. I scrambled to get appointments to get her the information that she wants (not easy on short notice and a pandemic), but did. My first doctor was my PCP and he was quite annoyed and shocked that a doctor would second guess his decisions on my health in the 30 seconds that she had with me, and I've been under his care for 25 years. He did it, but did sit with me for 10 minutes to let me know that he was upset with her and that she seemed to be on a power struggle, as he and my cardiologist are actively working on this. I've been with my PCP for 25 years, have a physical every June and blood work twice a year to ensure my health.

My second visit, per her order, was my cardiologist. After explaining the details above to him, his first comment was "What is she doing? Trying to be a real doctor?" He looked at my home readings and adjusted my medication accordingly. He said that my blood pressure is good, and my kidney vascular scan looked great. He said many people have hypertension, for no other reason than just that, hypertension.
For your edification, I was forced to walk past a corona virus tent at Good Samaritan Hospital, to see this doctor. So much for home quarantine.
I then had to go find a pulmonologist, per her order. I then had a meeting with the pulmonologist. He did not understand why she would request him to re-read the Merit findings on my sleep test. He advised that the test was clear, and that I am not even a candidate for sleep apnea.
I think doctors should be able to determine if a driver is fit to drive. They should not be so hell bent on failing drivers to boost the facility's success rate of keeping fit drivers off the road to ensure they can stay in D.O.T.'s good graces, and have data to continue selling their services to other companies? We obviously don't know the answer to this question, however, this just does not add up. Why are my answers and doctor's tests/findings being ignored?

To have to jump through hoops like a circus animal and incur more cost ($25.00 copay PCP, $35.00 copay Cardio, $35.00 copay Pulmonary), not including my time and my insurance company's costs is extreme.

I have been a truck driver for 37 years. I am 60 years old, 272 pounds, work out 4 days a week (lifting, cardio), bicycle 7 months a year to and from work and most weekends. To have a doctor tell you that you are unfit to drive because your blood pressure is 10 points too high (not diabetes, heart attack, stroke). Ten points too high is wrong when you're under care with a PCP and Cardiologist actively working on the problem.

Any driver having to wait up to five hours to get a D.O.T. physical is wrong, and they know they're the only game in town, so why would they change it?

Every time they falsely give a driver a 3 month card, just to appease us, increased revenue for them every time, due to retest.
I am beyond frustrated and saddened at the process. I was nothing but honest with her, and she chose to ignore me and make me feel like a liar. Some doctors are accused of having the "God" complex; they can make us do anything why they hold our livelihood in their hands. This is completely inappropriate.
I spoke with Anna on Monday, and she advised to come back Wednesday to meet with this doctor. I went back today, Wednesday, May 6, 2020, 8:00 a.m., for my "final" appointment, and poor Anna advised that the doctor is out sick, and no one else can help me. Whatever doctor started this must finish it; Unreal. This is a clinic; why can't any on staff doctor read this and understand it? Just like paperwork I had to go obtain from MY doctors, why can't anyone read and understand?
At this point, I would like to make note that the only nice, professional and helpful people working there are Anna (front desk) and Rose, the manager.
Cheryl is rude and should absolutely not be working with the general population. She is completely unprofessional and brash.
As I had not heard back from Rose @ Concentra, I called and spoke to her and she advised that they did a six month card. Certainly not great, but better than nothing. At least she made an effort. She advised me that the doctor wants ANOTHER sleep study when I return in six months. I explained to her that not only did I pass my sleep test, but the pulmonary doctor that Concentra requested to re-read the test, determined NO FURTHER TESTING NEEDED. She advised that she said the doctor said you need another sleep study. How many doctors need to say no further action necessary before a doctor can understand? Is there a kickback situation going on? There has always been rumblings of this, but I never believed it—I do now. When I went to retrieve my six month card, I spoke with Rose and showed her the paperwork from the pulmonary that no further testing is needed. She agreed, and said she would put all information in my folder.
This has been a complete waste of all of our time, resources and money. I should never have had to take that sleep apnea test in the first place, but once again, they dangled my D.O.T. card above my head. Talk about stress. But not according to this doctor. I guess no stress to her; her job is intact. She was uncaring, rude, did not listen, and was downright mean. Flipped some forms at me and sent me on my way. This is no way to treat another human being.

Please act on this letter with the same time and honesty that it was written. Not all doctors are good doctors and this doctor obviously doesn't trust drivers, but we don't have anywhere else to go for our physicals and every year my stress level goes up. This is not due to driving, but because we have to walk through their doors and wait up to 5 hours to get this done and knowing the fight we have ahead of us over 10 points. It WILL raise your blood pressure (but again, I'm lying).
The thing that struck me more than anything through all of this is that I walked in there with good intentions. I was respectful at all times, ATTEMPTED to answer all questions, however, she in turn, treated me like a child. There was absolutely no need for this.
And please let us all keep in mind that this lengthy letter is not over diabetes, stroke, or heart attack, but all due to 10 points high on blood pressure.
I pride myself on how I work with my doctors to stay as healthy as possible. I ride my bike, walk and lift weights all for my well being.

Sincerely,

Tim Loos
229 N. Craig Place
Lombard, IL 60148
[protected]
LOOS.[protected]@GMAIL.COM

Cc: Dr. Bhabhrawala, Munira
Concentra
211 E. Army Trail Road
Bloomingdale, IL [protected]

Rose, Manager
Concentra
211 E. Army Trail Road
Bloomingdale, IL [protected]

Concentra
Corporate Headquarters
5080 Spectrum Drive, Suite 1200W
Addison, TX 75001

Illinois Department of Public Health
Medical Disciplinary Board
100 W. Randolph Street, Ste. 9300
James R. Thompson Center
Chicago, IL 60601

Illinois Department of Public Health
Illinois Division of Professional Regulations
320 W. Washington Street, 3rd Floor
Springfield, IL 62786

Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson St., Ground Floor
Springfield, IL [protected]

Better Business Bureau
330 N. Wabash Avenue
Chicago, IL 60611

Complaintsboard.com

Submitted urine.. Signed papers and went home.
Concentra called me 3 hours later at home telling me they forgot to do the alcohol test.
I could not return to concentra because I had to go back to work.
Concentra submitted a false report saying I refused the alcohol test and left the clinic.
I've been laid off work without pay trying to get this investigated/resolved.

I was given a 3 month DOT card she said because of my neck size no other medical conditions are present and was told that I need a sleep apnea test now, I cannot start my job and my bills are due. I feel like they are discriminating against drivers sleep apena is not required as part of a physical. People are being denied an opportunity to work because they are judging you by the size of your neck and BMI.

On August 7, 2019 this writer entered Concentra for a pre employment HEP B titer as well as a TB test. I am a Registered Nurse of 13 years, and I am always assessing.

One MA entered the room, and while her demeanor was professional and friendly, her technique of a blood draw was abhorrent. From the way she improperly applied the tourniquet, to the improperly fitting gloves, to the way she was incorrectly holding the needle and eventual improper stick. Everything you are taught NOT to do when performing venipuncture, she did to me. I have never seen such inexperience from any MA in my life. I had to help her find a vein, as she was clearly uncomfortable with the process. As I stated before, I am always assessing and I am very intuitive. I encouraged her to take her time and feel good about the location before sticking me. She then held the butterfly needle with both of her thumbs, and did not hold my skin taught when she incorrectly inserted the needle. I asked her to stop, and find another assistant to come and try again, as I was not comfortable with her technique.

Another kind MA entered the room and apologized, however I suggested that there was no need to apologize for something she did not do. I did express that I want someone who is properly trained in venipuncture. I have such a large and painful bruise from the improper technique of her drawing my blood. The picture below is evidence that she was also poorly trained. My tourniquet was left on too long, and she removed the needle before releasing the tourniquet. She then tossed the unlabeled blood in her supply basket. I asked her if she would please label the tube in front of me, and she said she would as soon as she got to the lab. I shared my feelings of discomfort, as human errors occur and that a specimen should always be labeled at the bedside. After she administered the TB test and incorrectly drew my blood, she then confirmed that I was the correct patient. Confirmation of the correct patient needs to occur prior to any invasive procedure. From my observations, she was rushing and uncomfortable with phlebotomy. To the lay individuals who experience situations similar to this, it is unfortunate the they may believe it to be the norm. I would never step foot in another Concentra.

Ive bean driving 23 years went to concentra. In 6/2018 and got a 2 year certification i changed employers in may 2019 and went to get new physical and only gave me 3 months want me to do sleep apnia test because i have a 17 inch neck measured by nurse only. I have good blood pressure and vitals just also had stress test and passed and 33 bmi its just a money game its time they get investigated

June 3, 2019, I was sent to Dr Chan Concentra in Elizabeth Nj for a tear in my left wrist from Dr Patel in Concentra, Newark NJ. I saw Dr Chan today and was completely disrespected and refused medical from him. He asked what happened after the surgery because I have a brace on my left wrist. I said to him I have a tear in my wrist. He responded I have never saw you before. I responded and said yes you have. Sept 9 2014 because my left arm down to my fingers was numb from being hit with a chair from a student in December 10, 2013. He went to retrieve my full file. He asked why did I have surgery on my left arm I replied so I can have feeling back in my left arm, hand, and fingers. He asked who was the dr and I said Dr Zornitzer. He became very upset with me he also squeezed my elbow by the bone as hard as he could and said can you feel that I said yes when he released it my arm became numb going down to my fingers. Then he wouldnt look at the MRI that was tooken of my wrist didnt want to talk to me anymore and said Go BACK TO DR ZORNITZER AND HAVE HIM FIX IT! He left the room with the assistant looking red in the face she doing all the apologizing she can for his demeanor. I cant believe how he denied me treatment for second time cause I had to go to another Dr because he said there was nothing wrong with me. I would to thank you in advance for any help . lizanne fields. My email is [protected]@hotmail.com my number is [protected].

Hello my name is John Martin. [protected]. 3 months ago I was giving a 3 month recertification card because the ME said my pressure was high even with him knowing I was on medication and has been that way for sometime. But he proceeds s to have me do stretching excercises than he checks my BP a course my BP will go up so I asked him to recheck it and he said no we only do it twice. On the day of my return for Re certification I stop in to see my primary and the the sleep physician. They check my BP it was fine. I even brought a recent two month old very good stress test in. My BP was good went I arrived at Concentra. They said they wanted my cardiologist to send them more paperwork. Then they wanted the results of my bloodwork. Then they dragged me out with this for a day and half before issuing me now with a 6 month card. I asked why it was stated to me by a clerk laticia. That the ME said I had too many heart issues. They are lairs. I had this for years and have a primary and a cardiologist doctor no problem. They are not to be trusted. They is something seriously going on with Concentra. They have changed and the truck driver is feeling it I do not like them anymore. And they are beginning to have this slimy filthy going on. I will be asking my HR to please stop doing business with Concentra and every driver I come across to go anywhere but to Concentra

All my vitals were good I had two years before. Doctor give me sleep study for 3 months dot card. He wants me to do sleep study. Just because of my neck was 17 but my bmi was high but im big bone blood preasure is good 137/78. He was short with me and there was a dirty needle on the floor ive could step on I had to tell him to pick it up. Not happy I need a 2nd dot doc and help with this matter. I never had sleeping promblems no history

My daughter, who is in recovery ( drug addiction) recently had a back injury.
She had to see a doctor at Concentra, as her injury was work related. She
was given a prescription for a muscle relaxer. She did not pick up the medication, & explained to the doctor why she could not take it. He dismissed her concern, & told
her she should have taken it anyway, since it was a very low dosage. We were all shocked at this physicians complete ignorance & dismissive attitude. How could he
be so ignorant ? Thank God my daughter knew not to take this medication, as it
could obviously have led to a relapse.

I went to Concentra clinic with a worker's compensation injury. The doctor there, Warren G. Hatley, was very dismissive and not concerned at all about my pain. I do have plantar fasciitis and as soon as he heard that he quit listening to me and told me this injury could have happened anywhere and was related to my plantar fasciitis. The pain I was experiencing was on the top of my foot going up my leg. Nothing like plantar fasciitis. I went through my own insurance to a podiatrist who diagnosed me with a strain of muscle and tendon of long extensor muscle of toe at ankle and foot level. I was put in a walking boot for 4-6 weeks. I feel as if the doctor I saw was negligent. He should have seen this injury or been listening to my complaints to refer me to specialist.

Dr Willam Curry fresh out of medical school decides and makes up rules and regulations that are not law. You pass all requirements for DOT physicals for 35 years and now I get a doctor that does not like that, I take a pain pill and sleep medication at night so I can sleep and have been on other doctors care for the past 15 years because of a kidney disease. Do not take the dugs during work hours and it would be like drinking and driving if I did but It has been the same for the last 15 years I have done this and when I asked when the law has change and I have found out they have not and he has out rite discriminated against me and against every one else, last time I checked the federal government sets the rule and regulations for the DOT physicals not this clinic and or doctor. Law suit is being concedered so this will never happen again. This happened on 07-06-2018

My Name: Vanessa Keaton (Person Neglected)
Date of Incident 06/18/18
Negligence Person: Dr. Signe H O'Neale MD

I was seen by Dr O'Neale on 06/18/18. I fell at work on 06/13/18 and was sent to Concentra by my job HR Department (Care N Care, NTSP). Dr. O'Neale and staff was in a hurry to get patients out because it was close to the end of the day. The staff was unfriendly and rude to me and other patients. Dr. O'neale neglected to exam me correctly. When she entered the room she did not introduce herself she just went to sit down on the chair and started to ask question like why are you here. I asked are you the doctor or the nurse because I wanted to know whom I was speaking with. That's when she introduced herself. I told her that I fell at work in the rest room and my back, knee and head/shoulders was hurting. She asked when did I fall, I told her 06/13/18. She asked why I waited so long to come there. I told her that when I fell my supervisor took me to Texas Health Harris downtown Fort Worth and I was seen there and my HR Department person told me to come here to be looked at. She then asked me where I was hurting. I told her and she was writing on her pad I guess everything I was saying. Then with out her examine me, she got up and walked toward the door. I asked her if I could have something for pain and she said that the nurse that gives shots has left for the day and there was no one there to give me a steroid injection. Then I asked if she could give me a prescription for something for pain, then she said didn't the emergency room doctor give me anything. I was truly shocked that she said that and treated me that way. I then asked her if she was going to examine me or order x-rays or some type of MRI or Scan or something because I was hurting and my head was hurting and has been since the fall. I had to ask her that three times and she ignored the question at first and she then told me that the x-ray person was gone for the day and for me to return to the emergency room and have the doctor order it for me. I said to her, why do I have to go there aren't you the worker's comp doctor, I don't understand why I have to go there and why you not going to examine me. She just walked out! A few seconds the nurse came in and told me to put ice on my back and take some Tylenol for pain. I was upset when she told me that. I told her that I was going to report them and asked her for the complaint # to file against the doctor. She told me to hold on. Then the doctor came back in and asked me to lay down on the table and she lifted my left knee and put it down and the had me sit back up, which I was having a hard time sitting up because of my back hurting and she pushed on my back really hard while doing a half "[censored]" examination and I told her that that was hurting a lot then she stopped and said "ok" and the walked out and the nurse came back in the room with two syringes full of some liquid medication and said that she was going to give me a steroid shot and some Torcol injection and she told me that she was going to do the x-ray on my back. I said to her "I thought the nurse that gives medication injections was gone for the day". I also reminded her that both her and the doctor told me that the person was gone for the day. I went ahead and let her do the x-ray and give the injection because I wanted to know what was going on with me and to get some pain relief! I'm not sure if she did the x-ray correctly and felt uncomfortable. I went back in and in about 15 seconds the doctor came in the room immediately and told me that there was nothing wrong with me back that she could see and for me to wait out side and she will have my paperwork sent up there. I ask if she was going to order something else for my back and head and examine me. She just said maybe therapy and walked out. I went back up front upset and feeling medically neglected! After waiting a while up front to check out, I went to desk and asked reception/office clerk when will I get my paperwork. She turned around and picked up the papers from the table behind her and gave me the papers and told me that I can return back to work full duty. Now, at this point I'm confused. You see while I was trying to explain what had happen when I slipped, I also informed Dr. O'Neale that I was FMLA already per my primary care doctor Dr. Huy Nguyen and that I went to see him because my human resources person had not called or emailed me back on where to go for the worker's comp accident yet and he took me off work for a month until my next visit with him on 07/13/18 and that he ordered x-ray of lumbar spine and CT Scan of the head and informed that he wanted me to do therapy once he gets report back. I even showed the order to her when I asked if they could do it there and she told me that the person that does those things was gone for the day. So she knew that and she still put in her report that I could return back to work working 8 hours or more and can lift no more than 30 lbs. for up to 3 hours a day. She totally ignored everything I informed her of and was just rude and ignored my pain and neglected to give me proper examination, care and proper medical treatment. I also need to mention that when I was seen by Dr. O'Neale at Concentra I was on crutches and leg brace and in pain at time of visit with Dr. O'Neale. I informed her that I received the equipment when I went to the doctor from the emergency room at Texas Health Hospital put me on crutches and a knee brace to wear. Also my PCP Dr. Huy Nugyen also told me to continue keep using the equipment as well. I also emailed and spoke in-person with my HR Department (Debbie Schreier) and informed her of the incident and asked her to report it to my worker's comp agent because I did not have his information yet or spoke with him yet.
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Place of Complaint Incident: Concentra Urgent Care
Complaint Filed Against: Dr. Signe H. O'Neale MD
Date: 06/18/18
2500 West Freeway (I30), Ste 100
Fort Worth, Texas [protected]
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My Employer: NTSP, Care N Care
Address: 1701 River Run St,
Human Resource Manager: Debbie Schreier
Email: [protected]@ntsp.com
Phone # [protected]
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Worker's Compensation Adjuster: Kennon Stephens
The Hanover Insurance Group
PO BOX 15144
Worcester, MA [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@hanover.com