CompressionSale
reviews and complaints

I called and asked specifically if the garments wouldn't work if I could return them and they said yes. When I tried to return they said that they only could give store credit. This is a medical garment, not something you buy for leisure. If it doesn't work this should be reimburse so that the patient can look for something that suits them well. Customer service is terrible, they don't care about the customer. I had a millon back and forth emails and couldn't get a straight answer. No quote, no giving complet information. TERRIBLE!

This Distribution Center TAKES YOUR Order, distribute products period.

Customers that want customer service WILL ONLY be disappointed and ripped off. ONCE you buy from THIS Distributor, their done with you.

Rude Salesclerks instructed to Get and Keep Money

NO Refunds/Credit is a SCAM

NO Supervisor NOT Product Manufactures, their Distributors ONLY.

I called regarding exchanging Juzo Dynamic compression socks. They did not fit and asked for a larger size. I was told I have to pay return shipping, which I’m not happy about but will do it. Why would I have to pay for shipping in the pair being shipped to replace the wrong size. Their website states free shipping on all orders!
I phoned customer service and the girl was so rude and hung up on me when I asked to speak to someone in customer service for returns.
Do not do business with this company! Worst customer service experience!

I paid $35.99 for Expedited Next Day Air/1 Day shipping on 10/30/22. I expected things would be shipped onMonday, 10/31, with arrival on Tuesday, 11/1. On Thursday, 11/3, I still did not receive the items. customer service rep claims there was a delay from the manufacturer and I would have them on Saturday. Saturday came/went and I still do not have my items. I received an updated tracking number from the website and it says the items are being delivered to Vernon Hills, IL by 10:30 am today... which is not my location, I am in Michigan. So it's been 8 days and I still do not have the 2 braces that I ordered and their customer service reps will not even process a refund of expedited shipping.

Have purchased several times from Compressionsale.com; always the same brand, style, size and compression grade. They are selling at top dollar, and I purchased with belief they legitimately provide medical grade compression stockings, meaning products are consistent. My recent purchase was obviously not same as subsequent purchases; socks were shorter, smaller, thinner and most troubling, compression grade was weak. I have socks in use for a year with much, much better support than what was received. I assumed they would be concerned about selling lesser quality, but nope! I contacted them, they asked for a photo, it was provided. There hasn't been any reply, it tells me they are about profit only, service not included. If one is not particular about actual medical grade support stockings, they can be purchased at a fraction of the cost on retail sites like Amazon. I was seeking medical grade, and paid medical grade price. Do not be ripped off - AVOID AVOID AVOID!

Bought this stockings and needed to return because it was not exactly what it showed in the picture. This company makes extremely difficult for you to return or exchange their goods.

You call the company the electronic message guides you to their website. On the website it is not a straight forward form to fill out. You need to do a request of return and wait for their approval: it takes days for their reply and then nothing is clear or transparent! You call the company again and of course their disconnect you automatically and you cannot speak to a human being.

Now I have this useless pair of stocking. I just lost $94.36! It’s frustrating and time consuming! I will never buy from this again and they deserve a zero star for their lack of good services and transparency.

On 5/22/22 I ordered 2 pairs of Jobst Knee High compression stockings in Petite from Compressionsale.com. Items were chosen from their online website of available merchandise. These knee highs were listed as coming in the size I ordered and in stock. When I received the merchandise, the knee highs were Regular length which is way too long for me. Merchandise was delivered on 5/26/22. I tried on one knee high - which is when I noticed it came over my knee and 5/22/22 contacted the company via their online chat and left a message. Someone named Alex responded a week later and asked what my order number was. I responded right away and he informed me online, the size I ordered, on their website, doesn't come in petite, and he clarified a previous order where I received what I ordered. I asked how I might return the merchandise for a refund. On 6/5/22 I explained to Alex how the error in the order was totally their responsibility because of the error on the website. I even walked them through the process of my looking up the merchandise and why I ordered what I did. I ordered merchandise in good faith from what I thought was a reputable company and expected a full refund. On 6/6/22 Melissa Bright picked up the communication via email and sounded so helpful - as if she intended to make things right. Well, first I had to pay for postage to return merchandise they were responsible for sending me in error. Ridiculous. Then when I wanted the refund, and one of the options was to store credit the returned items. Fine. I had not received any store credit, even though the merchandise had been returned so I contacted them asking how that would work. On 6/15/22 I said I would take the store credit, assuming it would be what I paid them. In the email I received about options, taking store credit made no reference to reduction in the amount for any reason. Only returning for a refund would result in a deduction of 25% for restocking. I also pointed out to them at that time the false advertising was still on their website and should be removed as a courtesy to customers. On 6/16/22 they said I would receive an email for store credit and that they would remove the items causing problems. On 6/22/22 I had yet to receive my credit. On 6/22/22 I finally received an email telling me my store credit was not the $55.71 I paid, but only $48.76. ? There was no explanation for the reduced amount. They sent the wrong merchandise, charged me to return it and then reduced my store credit.

RE: Order numbers: [protected] - 28 Dec, 2021 & [protected] - 30 Dec, 2021

I made a purchase just before the new year for which I accidentally hit the submit button for an old order basket that I was contemplating purchasing. I immediately contacted customer service to inform of the mistake and asked to correct the purchase for another which included more items and whose cost was greater than the first. I was told that I would receive a full reimbursement in spite of their return policy as a one-time courtesy, and so I went ahead and made the correct purchase based on the verbal contract made. Unfortunately, when the time came, they refused to credit me the full amount. To make matters worse, they gave no instructions along with the RMA number they issued me for how to return the products. And so, using the same package the item was shipped in with its postage label, I wrote "Return to Sender" to ensure that the package was delivered to their address and not returned to myself again. I was doubly penalized and ended up paying double the return shipping fee. When I thought that I was through dealing with them, I discovered that the incorrect purchase item (a maternity pantyhose that I needed) was mailed back to them on account of the stress I was going through with them, as well as personal issues. Nevertheless, customer service never bothered to reach out and notify me that they had received the wrong product. I contacted them again (April 4, 2022) about this discrepancy in my refund as the item incorrectly shipped out was valued at a higher cost than the intended return item, and they refused to acknowledge or further respond to my inquiries via email and live chat which ensued on the same date as this complaint. I asked for a supervisor's contact number or email address and was ignored by the customer service representative (Melissa) who was dealing with me for 19 minutes until the company closed. Like most honest citizens, I work incredibly hard for the dollars that I spend. I feel as though I have been cheated and have received poor customer service, as have many others who have left 1 or 2 out of 5 stars in their review of the company. I cannot, in good conscience, uphold the poor customer service where Compression Sale treats its customers like criminals and blatantly steals money from its honest, hard-working customers. It is my hope that the Better Business Bureau will carefully review this case in hopes of putting an end to corporate tyranny and maintain honesty among businesses and customers.

Sincerely,

Appalled

DO NOT DO BUSINESS WITH THIS COMPANY! First, I'd give them a zero rating. Ordered an item and they would not take it back. Listed FedEx shipping and then shipped it USPS. Said it would come in 2-4 days; came in over a week. Opened chat and they would not give me a refund...only a store credit. The item was unopened and in it's unopened plastic wrapper. Asked for the manager and the call agent had the audacity to say she was the manager. Has a manager ever answered a chat in your life! What a liar. DO NOT DO BUSINESS WITH THIS COMPANY!

Return authorization nu. number [protected]. Sent on 7/01/2021; delivered to your company 7/6/2021
I ordered a hernia belt from your advertisement, expecting it to be as advertised. I ordered a large, that is the size I wear; however this item was much too small recognizable without trying on. I asked for a return authorization and Melissa Wright did send it.
I expected to be able to receive a replacement of a larger size as promised. Instead Melissa now tells me that "L" is the largest the company makes. I then asked for my money back. SURPRIZE! Melissa tells me I have "store credit" that no refund will be made.
I ordered this item in good faith, expecting the company to be legitimate and honest.
After several attempts to get a refund, I am at a loss. I asked for the name and contact number for the President of the company, Melissa refused me that. She only said there would be no refund, only store credit. I have no use for store credit if the store does not have my size of hernia belt. Melissa is adamant that 'no refund' policy was known. I have yet to see anywhere 'no refund' is stated in the advertisement.
I am asking for my money back.
Jesse Bull
[protected]@sbcglobal.net

I I

I was given false information by sales. I immediately canceled my order. I made a second attempt within 24 hours to cancel my order. They refused to cancel my order. Nothing arrived. I alerted them 3 weeks later. To this day several months later nothing has arrived. I made a successful claim with my bank. This company emails me harassing me by saying they will call the police and report a theft.

Purchased some compression hosiery. As i opened the box, the hose look like regular stockings. No compression whatsoever. As i request a refund i am told I have to pay for shipping and can only get store credit. I literally just looked at the hose and closed the box and you won't return the money I gave your company to purchase these? Terrible customer service. I don't want a store credit as I will never purchase anything from you again.
Then i was on hold for customer service, someone picked up then put recording on saying that they were closed. Again awful customer service!

Unfair returns and business practices. Sales order 50416285 purchase order: isa-04/15/2021 = just recd the product today, April 20, 2021, and never tried on the product. I needed to check the item for thickness as I live in Florida. Opened the self closing plastic bag to check for thickness. Too thick. Immediately called customer service to report the problem. They were very nasty and refused to refund my money as per their refund policy. Offered me either exchange or store credit. This is unacceptable. I spent $146 - $8 + for extra postage to receive the item quickly. Here is their return policy/products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date.
Products that have been tried on are eligible for store credit/exchange only and must be returned within the first 30 days of purchase to qualify. Returns received after 15 days from original purchase date will be refunded as store credit not as a refund to credit card or PayPal. Due to federal health regulations, worn product must be laundered prior to returning for qualifying items, not all products will be accepted if worn. Products that have been worn and/or damaged due to consumer negligence may not be returned.
How to return? If your order qualifies for return or exchange, please request a return authorization RMA (return merchandise authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store credit. Note your RMA# on the outside and inside your package and return it to the address provided to you. Please allow 2-3 weeks for processing.
Orders returns without a return authorization will not be refunded. Worn items will not be accepted for any type of return.
How do you request a return or exchange?
Option 1: within the first 30 days from purchase.
Questions?
If you have further questions or are having trouble with requesting a return, please submit an email to customer service from the contact us page or call 847-276-2838 (do not call the 800 number regarding returns).
Proof of delivery confirmations also known as signed proof of receipt are not provided to the customer for a speedy delivery. Please click here for more information (proof of delivery confirmations).
25% order processing charges will be deducted from refund. A $6.95 shipping charge (USA), $12.95 (Canada), $19.95 (international) will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested.
I called discover card and requested dispute. Will also call BBB.

Very dishonest business and practices. Price gouging.
Rude customer service. No apologies from their company or explanation.

Placed an order after seeing a sale they were having from an email I received. After completing the order and getting a confirmation email, they cancelled the order without an explanation. When I went back to their site, they increased the price of the item. Contacted the company and they would not honor their originial listed price. Wants me to place another order with the new higher price.

Order#1491154, I ordered open toe they sent closed toe. I have tried many times to resolve this with a very rude emilly. The return label they sent me is not good anywhere. I tried canada post, fedex, ups, and no one takes it. Emily's answer is to pay it myself. This is the word of the worst customer service I have ever encountered anywhere. This after my trying for five weeks. Why can't they tell me what company in canada accepts there return label? All this over a $23.74 product! I would think the cost of acquirinver vg a customer is far greater. To loose a long time customer who has never returned anything over a $23.74 item that is 100% there fault. Crazy to have emilly in customer service bad for business.

I ordered two stockings... When I opened the first one from the package it was damaged so I immediately put the pair back in the box. The second pair was the same brand and because the other pair was damaged and cheap looking, I wanted to send both unworn pairs back to compression sale and get a different brand.

I emailed the company immediately and ask for someone to call me so I can get information on what brand to get, which was best quality, etc. I wanted to make sure I ordered the right pairs. Long story short, no one would get in touch. They would send me the same emails over and over again, asking for pictures, proof of damage, etc. And i'd keep resending pictures of the damaged product with explanation... And they'd continue sending me more emails asking for pictures and explanation again. For over a month I kept answering the same questions over and over again via email.

They refused to get in touch, refused to help me so after a month and a half I filed a dispute with my credit card company. The dispute was denied so I went back to compression sale and they sent me two pairs in exchange for my damaged pairs however, they still owe me money (or another product) and are now refusing that too... Saying I needed to pay them for the dispute and shipping, etc. But even if this is the case they still owe me money.

I've been trying to reach them again because they still owe me money/credit and so far, I haven't been able to speak with anyone or get help.

This company is so incredibly unprofessional I can't believe they are in business. I would like to either get reimbursed for what they owe me or another product with my credit.

Thanks in advance for your help.

Returned one glove (never put on hand too small) in exchange for another that the cuff was too short and cause my husbands arm to swell between the glove and compression sleeve. Had it on all of 5 minutes. They do not have a different glove that will fit his needs and they refuse to refund his money. I still have to return the 2nd glove. We paid $115 that is going to sit in a credit because they don't have anything else we need.

August 17 I received the my shipment bag and invoice from Compression sale which was empty. The bag had been slit open and the 2 pair of Jobst's knee high socks had been removed. Why the postman delivered the the empty, damaged bag remains a mystery. I called Compression sale support and was told they could do nothing but would send me form to file a complaint with the post office. I'm still waiting ton the form. Buying direct from Compression sale is not reliable. Amazon just got a new customer, Chet

I ordered back support and and compression socks totaling $71.27, which when my order was placed it clearly states on their website "Free Shipping" if you order $39.00 or more. When I received my package today, the postman called me to let me know I have a package with postage due of $9.20. He said that the mailing label that they attached to the package did not cover the actual weight of the contents. He told me that sometimes these companies don't think that the post office will verify the postage so they just do whatever and sometimes it's an honest mistake. When I sent the company an email with a snap shot of the package showing the postage due and asked them to please credit through PayPal, they said "Unfortunately, we don't have anything we can do in this situation". Seriously?

I purchased this knee brace for $18.95 plus tax for a total of nearly $22.90. I did not wear the knee brace. When I received it I realized it was not like my previous fla knee brace but instead contained materials that I would be allergic to. I called and melissa reassured me that I would get a full refund. I spent four dollars to ship back the knee brace. Over a month later I called because I have not received the refund. I was told I would only get a $9.00 store credit. In my opinion this company it is a rip off because they do not honor their return policy. I will never deal with them again.