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Complete Savings / Complete Savetaking money monthly from my debit card unauthorised.

This company have been taking £10 for some time now from my card.
I have never signed up to any agreement and cannot find a way of contacting them.
I have cancelled my card.
I do some online shopping with regular companies but I have no idea who this organisation is and what I am supposed to be achieving.
I need to calculate exactly how much money has been taken fraudulently and unauthorised.

  • Hello Ursula,

    Complete Savings will be happy to assist you but it's difficult to do that in a forum such as this when we cannot identify a membership record for you. If you'd like assistance regarding the Complete Savings programme, please contact us directly so that we can identify your membership record. You can reach us on our free telephone number (from within the UK) [protected], or, you can contact us at www.completesave.co.uk/contact .

    In the meantime, we’d like to provide you with the following details about the Complete Savings programme.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores. More details can be found at www.completesavings.co.uk.

    The only way to become a member is to manually enter your details on the Complete Savings sign-up page and agree to the Terms of Service. The details required are: your name, your email address, your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full and complete the sign-up page.

    We hope you use the contact details we included above to contact us so that we can identify your record and assist you.

    Kind regards,
    Complete Savings

Ur
Oct 08, 2019

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