Zynga
reviews and complaints

I woke up this morning and checked my bank statement only to find an unauthorized charge of a $105.99 from Gin Rummy Plus app game which is not even listed on the zynga support page. I dropped my phone yesterday. I do not want this and I want to be refunded for it. This is ridiculous. I don't even know how this could have happened just by trying to grab your phone. I've already submitted a complaint with attachments to zinga support. I would just like this to be resolved (refunded) quickly. I am attaching pictures. I play occassionally as a guest. In this pic, I am guest 39M. Thank you!

I have bought and paid lots of money to.play the hit it rich games my issue is this ...the challenges ...the amount you have to win to finish the challenge is ridiculous...5 million ? Impossible without running out of coins...also why did they take away the automatic counter when spinning if you need 150 spins ..why now is that taken off that was convenient and easier to.monitor spins ..please put it back ...3rd complaint make earning coins easier 2 hours to wait is a long time ...make the challenges easier...bring back spin hold and give us a break on free coins ...look at my monthly buying coins i spend a lot give us a break and make it fun not frustrating ! Thank you Carolin

Hey Zynga, did you know that Tropic Escape has a recent exploit/ hack where anyone using an Android can receive unlimited free coins and gems? I'm doing the Cruise Ship right now. My club has an average level 31 and we are competing with level 80 Diamonds. Please make the game FAIR for everyone or start losing revenue. You have a reputation for ignoring your customers, you know, the people that play your games.
Please, get your act together.

I was playing the game and all the sudden it cut off an said my account was permanently suspended to to breaking policy rules. But I'm not breaking any rules. Just playing like I'm supposed to be. Please have them fix the issue because this is my favorite game and the only thing that gets me through the long days dealing with my chemotherapy. Thank you and god bless.

The only reason I play this game is it gives me mindfulness for my mental health and I love cars.
Plus I'm the leader of a top 200 team.
Great feat but this game has many issues.
I started using this game in January & from day one I had gameplay issues. Especially in live races. My gameplay has been spoiled by live race connection, it can take up to 3 hours to do one set of keys you win in live races. You need these keys to purchase parts & spin for cars. Without them there is no point in playing the game.
The game double loads & synchronises. When this happens during you claiming rewards or stripping cars for parts, you never know what you have been rewarded.
It's a free game but I have to buy in to play the game with the crew. Must of spent around £100 on this game. Just so I could help the crew achieve rewards, like silver keys.
I have reported these issues & many more. I was given some legal stuff, an apology and a thanks in return for being patient.
I have been patient since January, been reassured by the game that all my issues are being looked into, be patient and we will get back to you.
On 3 occasions I was given back some losses due to the game issues. Very gracious but for a game that has terrible live gameplay. Apple can't connect to android. I only keep playing because I'm in a crew, it brings me mindfulness and the reassurance that matters were going to to be fixed by the games employees.
I waited & played on. Waiting for the day the issues would be fixed & I would be reimbursed for my losses due to the games glitches.
Now I have played on all through that, then one day a issue happens. I report it, they agree with it. Give me a fraction of my time & money in game rewards.
But now it's bad, the game is a rip off. I had 700 silver keys which I bought & earned with hours of playing. These silver keys win you cars but you keep them for a prestige cup that they give you.
Now I wish I could screenshot the messages about this issue. The prestige cup required you to have a SRT Hellcat, I have one. But the prestige cups states to take part in it you needed the SRT Hellcat LB. This was not the case, the normal hellcat was all you needed.
I had just spent 700 silver keys trying to get the LB Hellcat for no reason but another issue with game. Absolutely nothing do do with me. The paying customer who is patiently waiting for his issues to be fixed, who been waiting since January to be reimbursed with my reward losses due to game issues.
They admitted to the mistake, I naturally reported wasting 700 silver keys and they admitted others wasted their keys too. I wish I could put screenshots up to show.
They will not help anyone who have been affected by this. To get 700 silver keys takes a lot of time & money.
This is the final nail in the coffin, how can you delete all my messages in support & basically say tough. Your not getting any of your money back, rewards or the 700 wasted silver keys you earned & paid for.
I feel like I've just been led on for months with their reassurances that I will be rewarded & the issues would be fixed. Especially the live which works when it wants to.
Total rip off and definitely degrading. The support is terrible and if you lose out due to game issues, you are not getting them back. If you do it's a fraction of what you lost.
If you play this game, DO NOT PUMP ANY MONEY INTO IT. What is the point if support leads you on and you lose out due to game issues.
Cool cars but the game play is terrible just like the customer service. Very quick at taking your money and trying to cover it with legal rubbish.
I have been treated badly!
Why have you deleted all my messages again and now denying that I lost any 700 silver keys. Even though I have screen shots of you saying you did to me and other customers.
What are you trying to hide?
Been told I will not get my 700 silver back or my deleted messages.
It's absolutely terrible. Is there a government body I can complain to?
This game will rip you off, the game has a problem, it's pretty much tough. You won't get what the game took from me.
NeedForSpeed 👽

On 6 July 2018 I attempted to purchase £18.00 BRITISH POUNDS, worth of Farm Bucks on the Zynga Platform. Twice the sheep came up with ERROR TRY AGAIN LATER. So I switched to Facebook and completed the purchase. On returning to the Zynga platform I found that I had been charged three separate amounts of £18.00. I was immediately able to cancel the Face Book transaction but could not cancel one of the Zynga transactions. There was obviously an IT issue with Zynga and so after numerous emails I am still out of pocket to the tune of £18.00. I was always willing to pay one lot of £18.00 but who in their right mind would buy 3 separate lots of FB for the same amount in succession. I have provided all information to Zynga and get the same pathetic response every time but this time, he couldn't even spell my name correctly.
Hello Ellie,
Thank you for your feedback as we continue to work towards resolving your issue with Paypal. Please contact Paypal for additional assistance on these transactions or contact your bank directly.
Regards,
Mark D.
Zynga Risk Management Team
It may not seem a lot but I did not authorise this payment and want my money refunded.

Elle Wright

I would rather you let us retrieve all the spins we collect rather than remove charms.
Its very frustrating when you invite several people to play yet when they send us spins we lose more of them than we collect. I have enjoyed playing hit it rich but really tired of not getting ahead even when I purchase coins. Seriously thinking of removing and moving on to another slot game.

I spent my entire day and many resources on this event and you gave me a titan with 3 critical skills on the same unit. I know you have given other customers replacement titans in this situation. AND not only did you give me 3 skills but 3 critical. Even 2 critical skills is a waste. You had posted that this was no longer possible to get 3, well it is. And I'm not complaining that the other titan who also has duplicate skills because it's 2 which is acceptable (shouldn't be but is).

Please just give me a theros that has actually random skills. I feel I wasted my entire day.

I am complaining about a decision that has been which has resulted in almost 4000 keys being taken away from me.
They are saying that there has been irregular play on my account but will not tell me what I have actually done
My I d is [protected], could you please explain what exactly I am supposed to have done, as I have no idea, and I have not been
on the game as much as normal.
I have been playing this game for a long time and it has taken me a long time to save up the keys, and I am not happy to have them taken away without a proper explanation
Regards

hi... lately, we were having problems in adding friends because our "invite friends" button is disabled and there is no "add friends" spot right after the last member of our co-op... we have been facing difficulties in achieveing our marie's gial because some of our current members are not actively participating...

hoping you can do something about this... our co-op's name is :) toinks:).

thank you so much...

On the 26th June, 2018, I purchased 2 x $7.99 worth of keys. I never received this purchase. I tried again on the 28th June, 2018; and placed a purchase of 1 x $7.99. Once AGAIN I did not receive the items I purchased. That now amounts to 3 x $7.99 worth of keys I am owed. I have restarted the game multiple times, to no avai. This amounts to stealing and I am not impressed. I request to be either reimbursed for my purchases or to have the purchased keys credited to my FarmVille 2 account.

Thank you
CB

I installed the latest update

As enjoy the game and spend loads of money on the game
I encountered a problem within the game
So contacted support who advised i uninstall and reinstall the game again for a quick fix

Thus resulted in my profile being lost and unable to restore
I then contacted support with my in game id

Rank id number of original account and new account so they can restore my account

This was some time ago now and customer support has not responded

So a pure lack of customer support and im not the only player with these issues since new update seen over 9000 members saying game data missing crashed or lost

The csr 2 team amongst the communities are known as slow motion gaming and resulting in alot of 1 star reveiws

Problems in game
Rp dropped since updates
Live races dont work
Live races when work glitch connection just using fuel and no races stuck on enty screen till uses fuel and kicks

I want my original profile restored or a refund on all cash paid to the app sonce its below standard gameplay amd no customer support doesnt respresent what it says it does

My Facebook profile picture has been changed to a bot. I pay a lot of money to play as myself not a donkeys [censor]. Please put my Facebook profile picture back up so my friends will recognize me.otherwise refund my damn money. For the past four hours I've been trying to contact you to correct this problem with no response. I had planned to play poker instead. Please correct this [censor] now. I'm [censor] pissed. I spent 500 dollars last night alone

I place a in app purchasing for the game spades plus for 50.00 dollars and it was not delivered to my game account . I have contacted customer service and they asked me to send them a screen shot receipt of my purchase, and I did many times. The problem still haves not been fixed. Zynga repeatedly sends me a email asking for a screen shot receipt after I have sent it may times.

2018/03/03
I had 45 billion chips and when I logged back into my account I was down to 7 billion. I claimed my rewards and those balanced did not add as well. I have sent numerous emails and have tried calling support to no success. I would like my chips back please. I have deposited way too much to just have my chips disappear. I await your speedy reply... Many Thanks

I had over 119 million coins, I'm not sure what happened, but after closing and reopening my account reset and I only had 10 million coins. It was as if I logged in for the first time. I tried to contact Customer support but was unable to locate the option to submit a complaint. I'm very disappointed because I play this game daily to help relieve stress. Please help.

I play poke every day and enjoy until we get people on tables who think it funny just sitting there they let timer run out and don't play its not fair on the rest of us why cant people be knocked of table say after 3 rounds when I say any thing like come on play I sometimes get a mouth full I get called names and swore at it not very nice it is boring just waiting

I am being charged for product I did not receive on my mobile device in farmville 2 country escape. This happened when I played the game in the past so I stopped playing it. I never should have started playing it again. I would order keys for example and it would not go through and then it would for example two days later but then I would not receive the keys. I was just charged for it.

I am a poker playing from a long time, i always play and make billions of chips and i lose them easily too depending on the mood. on 28 December 2017, my account has 3.7 billion chips which zynga removed from my account and only left me with 197 million chips, i sent them an email but did not received any reply. Later on 1st January my account had 5 Billion chips but when i logged in the next day, my account was 0.

I sent them an email to which their reply is as follows

Dana D.
January 03, 2018, 09:06 +0500
Hi,

I checked your game account and it shows that our system has detected irregular playing activities that resulted into chip removal.

Swapping or trading chips between accounts is strictly prohibited in Zynga Poker. Participating in this activity will result in immediate chip removal. Chip trading is only allowed when authorized directly by Zynga.

After a complete account review, I regret to inform your chip has been confiscated. No worries, you can still continue playing the game. This exception is only being made on the basis that future violations will not take place.

Regards,
Dana D.
Zynga Poker Support

My reply is as follows

Dear Dana,

I am never involved in any chips trading or swapping or transferring by any means. I am one of those players who can make billions of chips out of nothing and can lose them all at the same time (please refer to my account on 27 December 2017 on approx 1 am UTC +05:00, i made 11.9 billion out of 54 million and i lost that the next day). Losing chips is not an issue but removal of chips is very painful. I always play full 9 table player and when i am on winning streak, people does accuse me of being a bot and report me but this is false.

I can understand that your system can mark me as irregular playing activity as its my style of poker but i am not a cheater, nor i use multiple account, nor i transfer any chips. I buy-in 200m on 20m blinds and usually stands up with billions. Please explain to me if i am playing against any donkey who is calling everything while chasing and then he folds, whats my fault in it. This happened twice while i was playing yesterday. One time i stood up with 4B and second time i stood up with 6B, you can verify that.

I have also read all your term and conditions, i did not find anything about confiscating penalties and also in your help section it is stated "It is rare for chips to simply go "missing." Bad beats and losing hands are often the most common causes of chip disappearances"

I as a human swears on my mom's grave that i did not cheat nor did i transfer nor i traded with the chips with anything against your system, please return my chips so i may start playing again.
Regards,

Law

to which Dana's reply as follows

Dana D.
January 03, 2018, 11:28 +0500
Hi,

Based on indisputable pieces of evidence, have decided to retain your account's status. My apologies.

The investigation for this claim is final and will not be reopened. Due to our available bandwidth, all future contacts regarding this matter/this particular concern will be automatically closed.

Regards,
Dana D.
Zynga Player Support

I fail to understand when it is not mentioned in their terms and conditions that we can / will confiscate the chips, how can they even do that, I understand they terminate / ban the account that is involved in such activities but i am not one of them. They simply took away 8.6 Billion chips from my account and they are asking me to play again so they can continue to do so.

Please look into the matter and possibility get my chips back from them

Kind Regards,

Law
[protected]@hotmail.com