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Zynga review: hacked/missing chips 38

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12:51 pm EDT
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about 6 weeks ago 5.2 million chips went missing from my zynga poker account, i reported this to the zynga team and they told me they couldn't find anything wrong and won't be returning my chips, although zynga may not of been hacked my facebook more than likely was and now change my password every 2 days to stop this happening again...i have emailed zynga many times now and just seem to get brushed off and ignored, i spent all that time building my chips up that is what is so frustrating and annoying, and even though zynga is free to play i should still get my chips back...you can buy zynga chips and its possible that zynga take your chips so that people have to buy them, which is how zynga mke their money which is fraud because i put time and effort into earning my 5.2 million chips...i am very angry at this and not sure if this board can do anything if not can anyone help as to who i can make an official complaint or report zynga...because this is just so unfair and i'm getting very pi**ed off with how i been treated

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38 comments
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Mohammad Zayd
, US
Apr 09, 2019 1:49 am EDT

Dear Zynga Poker,

I loved your game and it's all features, yesterday night I have 13 billions
chips balance when i closed my game but when i got up in the morning my
balance is zero. How is this possible?

I wont transfer any chips to others, i wont cheat any body you can check
these things.

Please return my chips with palenty, hope you understand
Thank you in advance

Mohammad Zaid

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Lea Kane
, US
Oct 20, 2018 7:48 pm EDT

It keeps happening to me. On Sep. 27th, Sep. 30th, Oct. 3rd, and now Oct. 17, all of my $2.5 billion in chips are gone. I have changed passwords, added dual authorization features, ran virus scans etc. nothing helps. While Zynga has promptly returned my chips, the repetitiveness of it all is so frustrating I just want to quit. I want to know why it keeps happening. That I have not received an answer to.

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Timothy Flanagan
, US
Oct 03, 2018 3:35 pm EDT

I've been hacked four times for a total of about 5 Billion chips even though I followed all the security steps they sent me after the first hack. So they can't secure the chips. Am waiting to see if they restore the last 1.6 billion that was stolen, but even if they do I'm never paying for another chip there.

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Jimmy Wong
, US
Aug 30, 2018 12:20 am EDT

I got hacked and had 3.85 billion chips stoles, WTF. How does someone do that? Zynga did replace it and asked me yo change passwords and create 2 step authentication and change my email loggin. 2 days later, fricken chips gone again. Now I get a message from Zynga that basically says go F*ck yourself, they are no longer replacing the chips. They took the pin protection off in the latest update, pre that, my chips were safe. How is this not their fault. Super pissed at this company! Don't waste money or time with them!

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Yagya Bahadur Kc
, US
Feb 20, 2017 8:03 am EST

Hi Zinga Poker,
Once again I would like to remind you that today early morning my won chips around 110M suddenly disappear from my account while I was playing. Actually I was just about to play your Slot Game and my internet got hanged and when internet got faster your slot brocer open but my chips was gone. Again I restarted my computer and I open Zinga which is my favorite game but I did not seem my chips, I was so surprised, later I know my chips was hacked whatever happen it was an incident but I realized that I need complain Zinga Poker cause I love Zinga Poker. Now I have one simple request please if possible restore my chips cause I am very sincere and gambler, Please...just a request.

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Yagya Bahadur Kc
, US
Feb 19, 2017 9:42 pm EST

Today early morning my around 120M chips was disappear from my account without no reason while I was playing both poker and slot. It seems I am hacked and lost all my chips. After I lost my chips I feel so upset cause I like zinga and I love to play zinga. Please help me to get my chips back. And I am sure I have never break any rule of Zina. It would be highly appreciated if all my winning chips restore in my account.

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Dragan Ruzicic
, US
Dec 18, 2016 11:24 am EST

I sell cheaper than chips zynga
1B 50$
2B 80$
3B 105$

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Lana Heredia
, US
Dec 06, 2015 11:04 am EST

Well my problem is the same as the others above. I have worked and played to get my chip count up! I had lost every thing because at first I played on my phone, used too many minutes, so went to ipad, and that kept freezing on me all the time, and u kept taking my chips when I froze. So I talked to my phone carrier and they said to get a wifi set up from my cable company, to witch I did. I was still having trouble, I ended up buying chips, and buying chips. So, then I went and bought a computer, and believe me, when ur retired, and living on a set income isn't easy, but I did it because I wanted so much to play your game! I haven't asked you before to return my chips, but at this point I'm never going to buy more unless it's my fault and I loose them all. But at this point, I'm feeling u need to replace my chips that are missing, as I keep track every time I play as to what I have, I have 4 legal pads full of my correct chip count! Now I'm missing 133, 525 chips. I realize it's not much, but to me it is. So I would so appreciate it if you would kindly put that amount back into my account. I've lost millions & millions but haven't asked for you to replace them, but now its just the point of everything. I love this game, that's why I went thru so much trouble, spent so much money, and now I feel it's ur turn to step up. Thank you, Sincerely Lana Heredia

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Anistazia Ajd
, US
Nov 24, 2015 1:51 pm EST

zynga my account is hacked i have 123 million in texas holdem poker plz restore the chips my account is hady.nafez@hotmail.com plz admins i missing my chipss today at 6 or 7 pm stoled my chips plz restored

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Jedzaira
, CA
Sep 20, 2015 8:34 am EDT

I got hacked while talking to customer support for taking pin code. 3.2 b chips are all gone. the customer support I got not to worry Bec he is securing my acct and doing my pin code Bec the 1st pin code he gave it to me is not working. now all my chips are gone and I emailed and call the zynga and all I can get is the copy to their system and its all the same answer. it's not fair at all Bec I spend real money here and they should give my chips bck or return my money. for asking a pin code all my chips are gone and now I felt I'm being rob and this is very frustrating and upsetting. zynga give my 3.2b chips bck pls.

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Adel Chedid
, LB
Jan 27, 2015 2:14 pm EST

I bought poker chips Zenga in the history of 24.01.2015 and reduce today's date 01.27.2015 like poker chips because I hope that sends poker chips now

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james fultineer
weston, US
Dec 20, 2014 4:50 pm EST

hey my name is james fultineer i bought 1.2 million in poker chips on my app on my apple phone and the cost of the chips were 2.99 and i checked my card and it charged me 9.51 $ and i would like to have my money put back on my card or something b done in the matter i was over charged for my purchace thanks and please grt back to me my email is matt_fultineer@hotmail.com

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zain rajpoot
, US
Jan 11, 2014 5:22 am EST

I want to ask about the complaint zingapoker in which forum? about the missing poker chips

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samantha.spires
, GB
Jun 21, 2013 1:26 pm EDT

sign into my poker account 43 k was taken no at all happy never get that much again kindly like them bk i no there are free that not the point us can play with nothing cant help restore my lose coin

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Marco eusto
, PH
May 10, 2013 11:11 am EDT

I am so agry zynga told me that i am reported for hacking chips! Give me back my chips please ! i spent my time building up those chips. I won 11 million, in 2 different tables! I log out my account for only 5 minutes then when i came back and open my account i was shocked because my chips is gone. Zynga told me that im hacking it but its not! Please give me back my 11million chips i am very angry and frustrated right now!

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natasha romanoff
, ID
Apr 30, 2013 1:11 am EDT

please replace my chip 2.6B..been lost aboot 5 minutes ago...please zynga help to restored it...

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natasha romanoff
, ID
Apr 30, 2013 1:09 am EDT

Give back my chip 2.6B..was stolen 5 minutes ago...ive play honestly never been cheated...please replace my chip.

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Janaki Anandasuntheram
, LK
Feb 26, 2013 11:31 pm EST

I went in to my account and found it blank. I could not play. page is just blank. It seems I am hacked and probably lost all my chips..I had nearly 60 million. Please help me to get my account back...I love playing and I am so disappointed. Please help me Zynga poker. I would truly appreciate if you could restore my account and replace my chips.

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pokerfan
, PH
Feb 14, 2013 7:19 am EST

i just got hacked feb, 13 9:30 pm-whilst playing poker- $11 million. I now have $45, 101 dollars in my account i am a very continous customer and i am so disappointed what happened with my poker account.i hope that my chips can be replaced now that i had put a stronger password zynga please..restore back my chips

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ncywita
, ID
Nov 27, 2012 8:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

believe me.. all chips missing or stolen could be happened if there is someone inside.

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ncywita
, ID
Nov 27, 2012 2:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

hello zynga'

i am so disappointed what happened with my poker account. 36 hours ago i logged my poker account and i found my chips missing 1, 25 B. and now my chips is 100 k.
i always do what zynga suggest after playing poker, i do clear all cookies and caches, i change my password every 1 week and still my chips are missing. this happened with 2 of my friend. total both of them 2, 7 b. and it happened at the same time.
i hope zynga can restore my chips back. last year my friend faced the same issue and he did live chat. he missed 1, 3 b and zynga restore back 1.8b. what does it mean ?
zynga will have bad reputation if this issue can not be resolved. zynga please..restore back my chips

thank you

regard

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james beats
Nairn, GB
Aug 28, 2012 3:07 pm EDT

zynga are a complete rip off had chips stolen from me 7 or 8 times now ...today they took 40 million left me with 1 million terms of agreement so they say but not one word as to what in particular it is i was meant to have done total rip off cant wait till there bettered crooks croooks crooooks

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mark kochenash
Maple, CA
Jul 05, 2012 5:59 am EDT

hello zynga, i am a very continous customer, i had just won a good hand at a 20k/40k table when i noticed my 358 million chips go down to 26 million i thought it was a joke so i went to home page to reload, and then i went back to the game. i went to change my facebook password, and went back and i was at 1.4 million this was all happening when i was playing on the game. i am very upset, and will probably not play anymore and tell everyone i know not to play because of being scammed. i hope that my chips can be replaced now that i had put a stronger password. You can see that i purchased game cards for my chips and this is very unfair to me. I can only think of one case where i accepted a girl named florsittia arnn a dirty blond girl from some slavic country starting with a P. I got a facebook friend request, so i accepted her. When i looked at her profile it said she worked for hackadores. I seen a symbol with a skull and two crossed swords with the word hackers at the bottom. So i brushed her off one night when i was talking with her. I noticed the next day she had deleted me from friend's list. Also, she tried to friend me again, but i didn't except her because i didn't feel comfortable. that was a few days ago. Now i have no chips, what am i to do now?

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sandrashanks
Coventry, GB
Nov 18, 2011 11:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

been reported for abuse for no reason and told by zynga no more chat or will be kicked off! for saying nice hand! dont think so-if some spiteful person is going to click report abuse then zynga shoud check why!

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barryrobinson
Leeds, GB
Jul 24, 2011 6:28 pm EDT

what will zynga do about my complaint, will they replace the missing chips ?

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barryrobinson
Leeds, GB
Jul 24, 2011 6:27 pm EDT

i bought 2 lots of poker chips, via daopay didnt recieve any of them, although i was charged for them plus the cost of the phone call, which lasted 22 mins at 1 pound 58 pence a minute, that in itself is pure fraud

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sandra clough
perth, GB
May 19, 2011 10:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

at 3.20am today 19th may i played poker my chip, s were there now there has been 7 million chip, s taken out my account how do i get them back this is the second time this has happend to me were and when does face book, s security work this is a totall joke you, s must do somthing about this i want my chip, s back thank you

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Gurbet
Mitcham, GB
May 08, 2011 12:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

People, the real criminal is Zinga itself, believe me that. Thery can check the history of your account and find out who stole what but dont bother to sort things out for you.
Also be aware that Zingha needs to remove chips in order to get clients to buy again.
Big business this is. Avoid them, they are the real criminals, and nobody can do anything about it.

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colin1957
,
May 07, 2011 11:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just got hacked yesterday-whilst playing poker- $105 million. I now have 600 dollars in my account and Zynga have suspended the account for violating TOS.
I can reinstate the account by "pleading guilty" which I refuse to as I did nothing wrong -apart from winning some big pots, I think a sore loser did the "abuse report" -but you cannot defend yourself as they will not tell you what exactly you did "wrong".
Zynga sucks and I would encourage people to avoid their products.

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ryan morgan
stoke on trent, GB
Mar 27, 2011 2:26 am EDT

2day at 2pm i went on zynga poker with 7.7million chips i went bk on at 7pm all my chips were gone alls i had lef was 25k whicjh i hav lost by tryin win bk i am verry anoed off this i buy chips and everything if u can not help me then will sum1 helpme sein im paralised this is the onlything i do four a living sum1 sad to rob a 56 year old man now i am very very pissed off how it happned i change my pass word every week and sum little low life after take off old people god help u

sum1 please help fankyou

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Gurbet
Mitcham, GB
Feb 03, 2011 8:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Username GURBET .
I got hacket 198 million chips. Someone managed to get into my facebook and stole the lot. I contacted customer suppert, they said they dont have the tools to find out. Next day they got back abd said they cant see anything wrong and therfor I wouldnt get the chips back. They have utterly Ignored me. Then I said to the Person ( Jemiah ) that I am not happy with the result and will take it further. I emailed and received a reply saying: WE ARE SORRY BUT YOUR EMAIL IS NOT REGISTERED WITH US, WE CANNOT GIVE YOU ANY INFO. Jesus, the day earlier you emailed me, didnt you.

The thing is, I have been playing poker for month now and have probably spent £800.00 .
This is what I get for being such a great client of zynga. Username Gurbet
I really really believe they are involved in this as their customer care clearly shows the same think.
So f..king upset.

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kashk
Schenectady, US
Jan 13, 2011 9:16 pm EST

I play Yoville on facebook. My cash, coins and withdrawls from my accounts are amazing. They refuse to give me my stolen paid for cash and coins. I am looking for another site to play on . Any suggestions.

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jane ross
Surprise, US
Dec 06, 2010 1:14 am EST

I lost 7 ml.about 2 weeks ago, I;m 69 years old really only know how to play poker on zynga love the site, so before I knew what to do I was hacked again for 19, 000.When I finally changed my password on face book I haven't had a problem but I would like to get my chips back if possible.Oh and one other thing I never got hacked until I bought chips from whoever through fb, I will never do that again...If I don't get my chips back I will play til I lose and move onto another site. Thank you Jane

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long13905
13905, US
Dec 03, 2010 3:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just created account and playing with my friends since they keep nagging so i try and since they told me they keep getting hack on facebook so i try yahoo instead. Jokingly I told them I get 100million easy so I play all the table that require minimum buy in which is my max, fuking donkey play keep go all in and I WON. I got up to 214million for playing 6hrs straight, suddenly screen pop up said i been disconnected so i refresh and couldnt get back in and i get this damn notice said I violate zynga term, I have no idea what the ### did I violate. I work hard for those chips and need it back and i dont know what to do.

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Kaccy
, US
Nov 07, 2010 11:18 pm EST

I was hacked for 192 million and they said I violated thier rules. Then was hacked again for 409 million and they banned me. It is the worst poker site, they can't even protect thier legitimate players. There are more cheat teams and scam players who play or hack to resell chips. They need to focus on them and support the real players.

There are many new betters site to play on, so lets have fun and Zynga will go belly up with the cheats!

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Ezmoe
Dalby, AU
Sep 21, 2010 5:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same just happened to me, While i was away for 3 days and nights not even near a computer (went to a Tim Mcgraw concert) I guess my account was hacked on FB as i came back late sunday night and checked FB to find my name changed my picture gone and my account permantly banned. When i emailed zynga they told me it was my fault i was warned 6 times (which i was NOT) and even though i had proof of where i was they wont reinstate my chips or even let me play anymore. Its total crap and im annoyed as i almost had a million chips. and worked every hard to achieve this. It seems to me although they can check IP addresses they helping the hackers and not the customers.

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DesperateInFL
, US
Aug 24, 2010 8:39 pm EDT

I know these are just play chips, but sorry for your loss. Just this past Sunday, I'm missing 10+ million chips. I was playing a tourney on my iPhone via the Live Poker Zynga app around 2pm and when I logged onto my Facebook account later around 6pm, I had only 325K. I contacted Zynga support and they're supposedly looking into it. It's worth a try. I have my fingers crossed, but I'm not holding my breath; however, I agree with you on the possibility of Zynga stealing our chips so we would have to purchase them which I'll never do. If I don't get my chips back, I'll probably stop playing their site and go back to FTP. Good luck!

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nazar1987
, PK
Mar 14, 2018 12:26 pm EDT

Someone hacked my account and I lost my all clips