Menu
Zynga Customer Service Phone, Email, Contacts

Zynga
reviews & complaints

www.zynga.com
www.zynga.com

Learn how the rating is calculated

1.6 440 Reviews

Zynga Complaints Summary

67 Resolved
372 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Zynga has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Zynga. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zynga reviews & complaints 440

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Zynga reviews & complaints

ComplaintsBoard
Y
5:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zynga - app game spades plus

I have been playing The Zynga game for about six weeks. I initially purchased 50, 000 coins for I thought would be for 50 games. But no. As soon as I purchase coins, Zynga without my knowledge or consent increases Both The minimum buyin for a game And increases my minimum bet ( often to 10x my last bet). This happens every time I leave the game or change...

Read full review of Zynga and 28 comments
ComplaintsBoard
G
10:08 am EST

Zynga gin rummy plus app

I woke up this morning and checked my bank statement only to find an unauthorized charge of a $105.99 from Gin Rummy Plus app game which is not even listed on the zynga support page. I dropped my phone yesterday. I do not want this and I want to be refunded for it. This is ridiculous. I don't even know how this could have happened just by trying to grab your phone. I've already submitted a complaint with attachments to zinga support. I would just like this to be resolved (refunded) quickly. I am attaching pictures. I play occassionally as a guest. In this pic, I am guest 39M. Thank you!

Read full review of Zynga
View 0 more photos
Hide full review
ComplaintsBoard
E
6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zynga hit it rich

I have bought and paid lots of money to.play the hit it rich games my issue is this ...the challenges ...the amount you have to win to finish the challenge is ridiculous...5 million ? Impossible without running out of coins...also why did they take away the automatic counter when spinning if you need 150 spins ..why now is that taken off that was convenient and easier to.monitor spins ..please put it back ...3rd complaint make earning coins easier 2 hours to wait is a long time ...make the challenges easier...bring back spin hold and give us a break on free coins ...look at my monthly buying coins i spend a lot give us a break and make it fun not frustrating ! Thank you Carolin

Read full review of Zynga
Hide full review
ComplaintsBoard
Z
4:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga tropic escape

Hey Zynga, did you know that Tropic Escape has a recent exploit/ hack where anyone using an Android can receive unlimited free coins and gems? I'm doing the Cruise Ship right now. My club has an average level 31 and we are competing with level 80 Diamonds. Please make the game FAIR for everyone or start losing revenue. You have a reputation for ignoring your customers, you know, the people that play your games.
Please, get your act together.

Read full review of Zynga
Hide full review
ComplaintsBoard
C
3:34 am EDT

Zynga gin rummy plus

I was playing the game and all the sudden it cut off an said my account was permanently suspended to to breaking policy rules. But I'm not breaking any rules. Just playing like I'm supposed to be. Please have them fix the issue because this is my favorite game and the only thing that gets me through the long days dealing with my chemotherapy. Thank you and god bless.

Read full review of Zynga
Update by Christy Darion Borgmier
Sep 14, 2018 3:36 am EDT

Please answer me back on my complaint about my unfairly being banned from zings gin rummy plus. Thank you.

Hide full review
ComplaintsBoard
L
3:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga csr2

The only reason I play this game is it gives me mindfulness for my mental health and I love cars.
Plus I'm the leader of a top 200 team.
Great feat but this game has many issues.
I started using this game in January & from day one I had gameplay issues. Especially in live races. My gameplay has been spoiled by live race connection, it can take up to 3 hours to do one set of keys you win in live races. You need these keys to purchase parts & spin for cars. Without them there is no point in playing the game.
The game double loads & synchronises. When this happens during you claiming rewards or stripping cars for parts, you never know what you have been rewarded.
It's a free game but I have to buy in to play the game with the crew. Must of spent around £100 on this game. Just so I could help the crew achieve rewards, like silver keys.
I have reported these issues & many more. I was given some legal stuff, an apology and a thanks in return for being patient.
I have been patient since January, been reassured by the game that all my issues are being looked into, be patient and we will get back to you.
On 3 occasions I was given back some losses due to the game issues. Very gracious but for a game that has terrible live gameplay. Apple can't connect to android. I only keep playing because I'm in a crew, it brings me mindfulness and the reassurance that matters were going to to be fixed by the games employees.
I waited & played on. Waiting for the day the issues would be fixed & I would be reimbursed for my losses due to the games glitches.
Now I have played on all through that, then one day a issue happens. I report it, they agree with it. Give me a fraction of my time & money in game rewards.
But now it's bad, the game is a rip off. I had 700 silver keys which I bought & earned with hours of playing. These silver keys win you cars but you keep them for a prestige cup that they give you.
Now I wish I could screenshot the messages about this issue. The prestige cup required you to have a SRT Hellcat, I have one. But the prestige cups states to take part in it you needed the SRT Hellcat LB. This was not the case, the normal hellcat was all you needed.
I had just spent 700 silver keys trying to get the LB Hellcat for no reason but another issue with game. Absolutely nothing do do with me. The paying customer who is patiently waiting for his issues to be fixed, who been waiting since January to be reimbursed with my reward losses due to game issues.
They admitted to the mistake, I naturally reported wasting 700 silver keys and they admitted others wasted their keys too. I wish I could put screenshots up to show.
They will not help anyone who have been affected by this. To get 700 silver keys takes a lot of time & money.
This is the final nail in the coffin, how can you delete all my messages in support & basically say tough. Your not getting any of your money back, rewards or the 700 wasted silver keys you earned & paid for.
I feel like I've just been led on for months with their reassurances that I will be rewarded & the issues would be fixed. Especially the live which works when it wants to.
Total rip off and definitely degrading. The support is terrible and if you lose out due to game issues, you are not getting them back. If you do it's a fraction of what you lost.
If you play this game, DO NOT PUMP ANY MONEY INTO IT. What is the point if support leads you on and you lose out due to game issues.
Cool cars but the game play is terrible just like the customer service. Very quick at taking your money and trying to cover it with legal rubbish.
I have been treated badly!
Why have you deleted all my messages again and now denying that I lost any 700 silver keys. Even though I have screen shots of you saying you did to me and other customers.
What are you trying to hide?
Been told I will not get my 700 silver back or my deleted messages.
It's absolutely terrible. Is there a government body I can complain to?
This game will rip you off, the game has a problem, it's pretty much tough. You won't get what the game took from me.
NeedForSpeed 👽

Read full review of Zynga
Hide full review
ComplaintsBoard
E
1:22 pm EDT

Zynga farmville 2

On 6 July 2018 I attempted to purchase £18.00 BRITISH POUNDS, worth of Farm Bucks on the Zynga Platform. Twice the sheep came up with ERROR TRY AGAIN LATER. So I switched to Facebook and completed the purchase. On returning to the Zynga platform I found that I had been charged three separate amounts of £18.00. I was immediately able to cancel the Face Book transaction but could not cancel one of the Zynga transactions. There was obviously an IT issue with Zynga and so after numerous emails I am still out of pocket to the tune of £18.00. I was always willing to pay one lot of £18.00 but who in their right mind would buy 3 separate lots of FB for the same amount in succession. I have provided all information to Zynga and get the same pathetic response every time but this time, he couldn't even spell my name correctly.
Hello Ellie,
Thank you for your feedback as we continue to work towards resolving your issue with Paypal. Please contact Paypal for additional assistance on these transactions or contact your bank directly.
Regards,
Mark D.
Zynga Risk Management Team
It may not seem a lot but I did not authorise this payment and want my money refunded.

Elle Wright

Read full review of Zynga
Hide full review
ComplaintsBoard
K
9:43 pm EDT

Zynga hit it rich spins

I would rather you let us retrieve all the spins we collect rather than remove charms.
Its very frustrating when you invite several people to play yet when they send us spins we lose more of them than we collect. I have enjoyed playing hit it rich but really tired of not getting ahead even when I purchase coins. Seriously thinking of removing and moving on to another slot game.

Read full review of Zynga and 5 comments
Hide full review
5 comments
Add a comment
B
B
Barry Merridan
, US
Oct 14, 2018 2:56 am EDT

Trying to contact zynga is impossible, i won the daily race, was awarded 63, 558, 960, 000 but did not recieve anything, i have taken pictures to prove it, but everywhere you go you cant contact anyone, what a scam.
Wish someone would sort this please.
Thanks
Bazzamer

B
B
Barry Merridan
, US
Oct 14, 2018 2:54 am EDT

Trying ti contact zynga is impossible, i wont the dailt race, was awarded 63, 558, 960, 000 but did not recieve anything, i have taken pictures to prove it, but everywhere you go you can contact anyone, what a scam.
Wish someone would sort this please.
Thanks
Bazzamer

P
P
Patricia Faller
, US
Sep 13, 2018 9:37 am EDT

Why take away my challenge and start me over?

L
L
Lulu corrales
, US
Sep 06, 2018 5:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why do you post expired gift coins...you post gift coins twice a day and one is always expired... fix it or don't post it... this has been going on for months now

L
L
Lulu corrales
, US
Sep 06, 2018 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why do you post expired gift coins...you post 2 gift coins twice a day and one of them is expired...it's been going on for months now... fix it or don't post it

ComplaintsBoard
B
8:11 pm EDT

Zynga dawn of titans

I spent my entire day and many resources on this event and you gave me a titan with 3 critical skills on the same unit. I know you have given other customers replacement titans in this situation. AND not only did you give me 3 skills but 3 critical. Even 2 critical skills is a waste. You had posted that this was no longer possible to get 3, well it is. And I'm not complaining that the other titan who also has duplicate skills because it's 2 which is acceptable (shouldn't be but is).

Please just give me a theros that has actually random skills. I feel I wasted my entire day.

Read full review of Zynga
View 0 more photos
Hide full review
ComplaintsBoard
J
2:55 am EDT

Zynga farmville 2 country escape

I am complaining about a decision that has been which has resulted in almost 4000 keys being taken away from me.
They are saying that there has been irregular play on my account but will not tell me what I have actually done
My I d is [protected], could you please explain what exactly I am supposed to have done, as I have no idea, and I have not been
on the game as much as normal.
I have been playing this game for a long time and it has taken me a long time to save up the keys, and I am not happy to have them taken away without a proper explanation
Regards

Read full review of Zynga and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sheree-f
, US
Dec 05, 2018 8:27 am EST

I’m very annoyed that the past 2 events to be downloaded have not appeared for me. I don’t no why this has happened as it said new criteria had been added. I play this game regular and also spend a lot of money on it. I am seriously thinking of giving this up after this. I’m in a coop and might as well be on my own as I can’t join them. Yours. Sheree farrar

ComplaintsBoard
M
11:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga farmville co-op

hi... lately, we were having problems in adding friends because our "invite friends" button is disabled and there is no "add friends" spot right after the last member of our co-op... we have been facing difficulties in achieveing our marie's gial because some of our current members are not actively participating...

hoping you can do something about this... our co-op's name is :) toinks:).

thank you so much...

Read full review of Zynga and 1 comment
Hide full review
1 comment
Add a comment
S
S
Semaj Yemrot
, US
Mar 16, 2019 2:35 am EDT

Farmville complaint

I have been having various problems with this game for some time now.

1) All my coins are missing 426m +++
2) The buttons for maximizing and minimizing the page have disappeared
3) I cannot access Items Which I have bought Turbo chargers, Instant grow, Super fertilizers etc.
4) I get notices please come back we miss you re-subscribe

I may re-subscribe if all the missing items are returned and problems are fixed to my satisfaction

andrewbrennanjr@hotmail.com Player Semaj Yemrot

ComplaintsBoard
C
11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga farmville 2

On the 26th June, 2018, I purchased 2 x $7.99 worth of keys. I never received this purchase. I tried again on the 28th June, 2018; and placed a purchase of 1 x $7.99. Once AGAIN I did not receive the items I purchased. That now amounts to 3 x $7.99 worth of keys I am owed. I have restarted the game multiple times, to no avai. This amounts to stealing and I am not impressed. I request to be either reimbursed for my purchases or to have the purchased keys credited to my FarmVille 2 account.

Thank you
CB

Read full review of Zynga
Hide full review
ComplaintsBoard
M
5:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga csr racing 2

I installed the latest update

As enjoy the game and spend loads of money on the game
I encountered a problem within the game
So contacted support who advised i uninstall and reinstall the game again for a quick fix

Thus resulted in my profile being lost and unable to restore
I then contacted support with my in game id

Rank id number of original account and new account so they can restore my account

This was some time ago now and customer support has not responded

So a pure lack of customer support and im not the only player with these issues since new update seen over 9000 members saying game data missing crashed or lost

The csr 2 team amongst the communities are known as slow motion gaming and resulting in alot of 1 star reveiws

Problems in game
Rp dropped since updates
Live races dont work
Live races when work glitch connection just using fuel and no races stuck on enty screen till uses fuel and kicks

I want my original profile restored or a refund on all cash paid to the app sonce its below standard gameplay amd no customer support doesnt respresent what it says it does

Read full review of Zynga
Hide full review
ComplaintsBoard
J
10:10 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zynga - gin rummy plus

I have played this game for some time now and watch how badly this game cheats it's players the number generator is flawed it pick who wins I believe that those who buy from zynga get a hold ge advantage and theatre not Mierzwiak generator give the cards to those player, I have also noticed on a very large number of games when the other player goes out the...

Read full review of Zynga and 45 comments
ComplaintsBoard
B
8:39 am EDT

Zynga zynga poker

My Facebook profile picture has been changed to a bot. I pay a lot of money to play as myself not a donkeys [censor]. Please put my Facebook profile picture back up so my friends will recognize me.otherwise refund my damn money. For the past four hours I've been trying to contact you to correct this problem with no response. I had planned to play poker instead. Please correct this [censor] now. I'm [censor] pissed. I spent 500 dollars last night alone

Read full review of Zynga
Update by Brenda Smith
Mar 30, 2018 4:25 pm EDT

How come my image and the images of my friends are blanked out? I've been complaining about this for 3days. I have spent close to a thousand dollars real money in the past week expecting fair gameplay. I would never had purchased chips had I known this was going to happen. I'm beginning to think that Zynga poker is rigged. How and when are you going to resolve this. I feel [censor] bamboozled.

Update by Brenda Smith
Mar 28, 2018 8:51 am EDT

Still no response from zynga poker regarding my complaint about my Facebook profile picture not being displayed --as before last night when I spent 500 plus Real money on chips to play. No problem with my Facebook profile picture on leaderboard as if that [censor] matters to me when none of my friends can see my Facebook profile picture at the poker tables. Please fix this now. Or give me my 500 dollars back that I spent last night. Every thing was fine until then.

Hide full review
ComplaintsBoard
D
1:02 am EDT

Zynga purchasing

I place a in app purchasing for the game spades plus for 50.00 dollars and it was not delivered to my game account . I have contacted customer service and they asked me to send them a screen shot receipt of my purchase, and I did many times. The problem still haves not been fixed. Zynga repeatedly sends me a email asking for a screen shot receipt after I have sent it may times.

Read full review of Zynga and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Chery Zorn
, US
May 19, 2018 7:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a $ 100 coin package special with itunes card on hit it rich on may 19 at around 3: 30 and received no coins but they took my money off my card now what you would think since I am such a faithful customer they would give me coins to replace my loss. Please do something as i cant get my money back for 48 hrs.

ComplaintsBoard
E
1:01 pm EST

Zynga missing chips

2018/03/03
I had 45 billion chips and when I logged back into my account I was down to 7 billion. I claimed my rewards and those balanced did not add as well. I have sent numerous emails and have tried calling support to no success. I would like my chips back please. I have deposited way too much to just have my chips disappear. I await your speedy reply... Many Thanks

Read full review of Zynga and 1 comment
Hide full review
1 comment
Add a comment
E
E
El lobo
, CA
Apr 19, 2018 2:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Missing chips I have Left the game with over 1 Billion chips come back in afternoon, collect reward, total is now down 200M chips Second time in two weeks Zynga poker

ComplaintsBoard
D
4:25 pm EST

Zynga hit it rich

I had over 119 million coins, I'm not sure what happened, but after closing and reopening my account reset and I only had 10 million coins. It was as if I logged in for the first time. I tried to contact Customer support but was unable to locate the option to submit a complaint. I'm very disappointed because I play this game daily to help relieve stress. Please help.

Read full review of Zynga and 1 comment
Hide full review
1 comment
Add a comment
P
P
Patricia Faller
, US
Sep 13, 2018 9:35 am EDT

Why am I having to start challenge over again when I completed?

View 0 more photos
ComplaintsBoard
B
5:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zynga not playing

I play poke every day and enjoy until we get people on tables who think it funny just sitting there they let timer run out and don't play its not fair on the rest of us why cant people be knocked of table say after 3 rounds when I say any thing like come on play I sometimes get a mouth full I get called names and swore at it not very nice it is boring just waiting

Read full review of Zynga
Hide full review
ComplaintsBoard
L
12:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zynga unauthorized charges

I am being charged for product I did not receive on my mobile device in farmville 2 country escape. This happened when I played the game in the past so I stopped playing it. I never should have started playing it again. I would order keys for example and it would not go through and then it would for example two days later but then I would not receive the keys. I was just charged for it.

Read full review of Zynga
Hide full review

Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Zynga customer service

Phone number

+1 (800) 762-2530

Website

www.zynga.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Zynga?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zynga Customer Service. Initial Zynga complaints should be directed to their team directly. You can find contact details for Zynga above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zynga. Discuss the issues you have had with Zynga and work with their customer service team to find a resolution.