Zumba — missing refund for returned merchandise
I have returned merchandise to Zumba (Canada) which was received by Zumba on October 17, 2017. I have not received any refund up to today, Nov 19, 2017. I have followed up with Zumba two weeks ago and have sent the parcel tracking number with the confirmation of delivery. Even after providing this information, I have not received a refund. I have asked to speak to a manager to discuss the general business practice of Zumba to unreasonably delay refunds and was promised that a manager would call. I arranged to be called on Friday last week, but no one called and I have not received an answer from customer service as to where my refund is.
This has not been an isolated incident. When I returned some merchandise a couple of months ago, it took 2 months to get my refund after numerous emails and phone calls from my side. This is unacceptable customer service. Customers are being told that refunds will be applied within 14 days and Zumba needs to be held accountable to that.
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