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Zulily.com / on the 27th, they've canceled the order, but have not issued a refund

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Registered and ordered three items, via PayPal, for daughter on the 4th of March, 2012, for the first time, checked Paypal and transaction was completed. Checked Zulily account on the 8th, stated "Items are in transit to Zulily" (Ok), checked account again the 16th, stated "Items are in transit to Zulily" (Huh?), checked on the 20th, stated "Your order is confirmed." (WTF), the order status went backwards. Sent two e-mails making a simple request - Cancel order and refund payment. Received two automated e-mails stating will get back to me as soon as possible. On the 24th opened a dispute claim against Zulily through PayPal's resolution center and escalated it. On the 27th, they've canceled the order, but have not issued a refund.

Em
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  • Ra
      21st of Jul, 2014

    I order some merchandiste for women, and kids the last of June during the big sale event. I have gotten two items which were dresses and not received any of the other items, There were two pair of sneakers for little kids and well as outfits for them also. Can someone please let me know something about the rest of my items. Thank you Rachel Bracken

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