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4.3 974 Reviews

Zulily Complaints Summary

23 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zulily reviews & complaints 203

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4:16 pm EDT

Zulily kate spade sunglasses

Received item damaged. Says non returnable. Damaged item and paid $50 for them. Would like my money back. I cannot afford to pay that much money and have nothing but damaged item to show for it. I shop with Zulily often and have never had to complain.. But due to this item I am not happy with their site. Will be very care with my next orders and what I do order from them.

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3:55 pm EDT

Zulily 31" st. francis garden statue

I was ordering for a friend. The item was delivered last Friday, 8/9/19. The box was opened and the tape all twisted, there was no lid, no interior packaging or paperwork. At the bottom of the box was crumpled trash (bags from walmart) etc. The statue has a huge piece missing from the back, but funny the broken piece was not in the box. This box could not be reused and because of the damage and the size, I put it outside (the statue is in my house). I called Zulily, there were very nice and told me not to bother returning it as it was not possible in its current condition and to go ahead take pictures, but it was ok to dispose of the box. She told me there were no more in stock and she would have the resolution team issue the refund to me. She transferred me to them and they agreed once they received the photos. I have received not less than 5 emails with no mention of the refund etc. They said there were no notes. I would like a full refund and the 2nd payment to be stopped. This item was 119.99 plus shipping and tax.

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3:30 am EDT
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Zulily online purchase

I purchased 3 clothing items on the 17th March 2019. Payment was deducted from my visa account immediately. On the 28th March I was notified that my items had been shipped through FedEx and I was given a tracking number. A few days later I tried to track my items but FedEx stated that they had created a label but had not received the goods. I was concerned about this shipment because the last time they sent through my goods with FedEx it was apparently lost in transit. I contacted Zulily to ask that they could just confirm that my goods were moving. Zulily were always quick to come back and tell me how to check my order and when I explained that I had checked my order my further emails were completely ignored. When the time frame came for my goods to be delivered I was told that my goods were lost in transit and that my account would be credited and because of the inconvenience they would give me a $10.00 credit. Now I feel something a bit fishy is going on here. Why did they make no attempt to contact FedEx? From everything that happened I have a strong suspicion that my goods were never sent and I was never going to receive them. If this is the case they have had my money for over 1 month and although it is only a small amount if this is a common practice it has to raise some very serious questions. If I do not hear anything from my complaint here, I will definitely be taking this further. Zulily order number :[protected]. My name is Helena Whitty [protected]@iprimus.com. au

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2:47 pm EDT
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Zulily extremely disappointing experience all around.

I emailed this to Zulily, it was ignored:
On January 8th I ordered a HearthSong Secret Garden Make an Entrance Doorway Curtain for my young granddaughter. (order #[protected]) I received a confirmatory email stating that the item would be shipped by 1/20/19. That sounded fine; her birthday is February 14th.

By 1/22, I was beginning to wonder why I hadn't heard anything from Zulily. So, I called customer service to find out the status of my order. The service representative said the tracking showed that it wasn't even received at Zulily yet to be shipped out. I started to worry. Customer service lady told me it wasn't unusual (not helpful), and she had no idea when it might be shipped out. I didn't get an apology for the inconvenience (standard professional courtesy). She only said the item didn't have the little "can ship out quickly" rocket on it.

On 1/28 I received an email saying the order shipped, but I didn't receive it until February 13th. Plus, the item was shipped in the cute, original "Secret Garden Make an Entrance Doorway Curtain" box, not inside another box, and so the box wasn't so cute anymore; it was banged up and ripped when it arrived. Not gift-friendly. It looked like it was a yard sale item.

After I got my order, I received an email asking what I thought of my recent purchase. I told them.

It took 5 weeks to get to me. (If I had known that it'd take so long, I never would have ordered it.)
Updates would have been helpful so I wouldn't worry.
Instead of excuses when I inquired of the status, an acknowledgement of the inconvenience would have been appropriate.
Response from Zulily:

"Thank you for letting us know, what our members think and experience is very important to all of us here at Zulily, I want to assure you that we strive for making it right and are focused on what we can do to make your experience effortless and enjoyable. We're always listening, and we want to hear what you have to say. Please feel free to reach out again with any additional questions or concerns you may have. Dominique F.

Then Zulily emailed that they would like to extend to me a $5.oo credit for my next order of $20.oo or more to make up for the problem with my Secret Garden order.

I emailed a reply to that, and went into more detail about my recent purchase experience. I stated how it should have gone, how customer service should have handled it, how paramount customer service is to me, and that a $5 credit to pacify me was not just insufficient.

I expected a full refund, considering the 5-week wait, shoddy service, and the condition the item was in when it arrived. I stated that I would not shop with them again, and I would take my complaint to review sites online for prospective customers to see.

That email was deleted by Zulily instead of replying to it, hence for that part of the conversation I rely on my memory, but that's the gist of it. Zulily sent a separate response with a phone number to call if I wanted to speak to a manager or "supervisiors" (spelling not mine). But by then I was fed up and now I'm finally ready to get on social media and tell my story of dissatisfaction with Zulily.

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3:17 pm EST
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Zulily money taken out of paypal and credit card still say I owe them money

I had a smart pay payment on Dec 23 and it did not go thru till the 24 th for some reason. Anyway it has gone thru and it is still showing that I owe them money and I can not make another purchase until this is resolved . I have called and emailed with a copy ofpaypal showing the money has been made. I have store credit I can not use until this is taken care of. I need to talk with finance but there is no Phone # for them that I can find and they can not transfer the call.After I use my remaining store credit I will just go back to Amazon. No problem with them

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10:15 am EST

Zulily order #: [protected]

Have occasionally ordered merchandise from Zulily over the years. Never had any problems with returns and subsequent refunds to my credit card account.

On December 2, 2018, I ordered a few different jackets/cardigans as sizes/fit can be variable in women's clothing. And I was going to choose one or two to keep, return the ones that did not fit - like any other time with Zulily.

When I started the return process, I received an email from Zulily saying that once they had received my returns, they would then refund those charges AS A STORE CREDIT.

Say what? So I replied, telling them that I did not want a store credit, I wanted the appropriate refund of my money to my PayPal account.

Zulily replied "Their policy had changed and any returns would be for store credit."

If their policy had changed, why is that not on the website? And why would a person want store credit at an online company where there are many quality issues, different merchants/sizing, etc...?

This is an outrage! The total isn't a paltry number either - so far, Zulily is hanging on to almost $400 of my hard-earned money. There needs to be some legal investigation here.

Bait and switch is alive and well.

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11:03 pm EST
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Zulily inappropriate shipment packaging

Today I received a plastic Zulily shipping bag that contained a pair of shoes in a shoebox that was almost destroyed because it had no protection inside the bag (order number [protected]). Miraculously, the shoes were not damaged.

I store the shoes that I wear only occasionally in their own boxes because it protects them and makes them easily identifiable. This box is so badly damaged that it cannot be used and I'll have to find another way to store the shoes if I keep them. In the past, I have received other boxed items from Zulily, shipped in bags, that were intended as gifts but ended up not being suited for gifting because of damage. This is totally unacceptable.

Please stop sending boxed items in plastic shipping bags!

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Marilyn hancock
, AU
Feb 08, 2019 5:21 pm EST

Please ring me I’m missing my sheets

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Marilyn hancock
, AU
Feb 08, 2019 5:20 pm EST

Can some one please help me I received a set of queen sheets with fitted sheet and pillowcase not packed how can I contact the company I have the receipt

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11:31 am EST
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Zulily orders

I ordered $80 items on Nov.2, 2018. There is no way on their web site to check on your order. I finally got a reply after a week through email, they said they would contact me when the order is shipped after dec.2nd. O don't believe it ! I checked with my bank on the 16th. And the money was taken then on the 23rd I checked my account again, now they removed 3.99, i assume for shipping. ? There no easy way to question it with Zulily ! What happened to my free shipping ? They are a RIP off ! The items must be ordered from China, on the slow boat !
Do not order on their web site !
I read Alot of complaints ! Ishould of read them before i ordered anything !
No refunds allowed only a credit!

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Theresa Walter
, US
Mar 11, 2019 1:40 pm EDT

This is the first time I ordered from Zulily and will be the last. I ordered the size I normally wear it came in a timely fashion. Was very excited to get it was very pretty and good material but way to small. It cost to ship it which was ok but also charged to send back so I end up with a dollar credit. What a rip off.
Last order from me or anyone I know.

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7:20 am EDT
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Zulily my complaint is concerning the packaging of my order

On September 20. 2018, I received my order ID. Number ZL46165431. THE SHIP DATE WAS 9-18-18. The shipping Facility C. There were 9 items in the box. All were folded and in a plastic bag except the Black fringe- Hem Wrap Top. SKU:[protected]. No care was given to the item when it was packed., It was not in a plastic bag or folded, as the other items in the box. It was just thrown in the box under the other items. I do not appreciate items I buy being treated in this manner.. Thank you.

Mrs. Alva Walker

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8:45 pm EDT

Zulily navy stripe hooded open cardigan

I received my cardigan today and was very excited to check it out. I normally wear an xl but thought I would order a 1x to be on the safe side. This cardigan might be the size of a normal medium. I am very disappointed. Why do your sizes run so small...I would like to continue to order from you but I need to know that what I buy is going to fit so I don't have to make a return..I would like to have a refund..Thanks!

Rebecca Bodeis

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9:55 pm EDT
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Zulily online purchase

I have been a super loyal customer for over the years. This week when purchasing a few items I was not able to. Additionally, I received an email stating that my past orders have been canceled.
Confused, I contacted customer service (thinking it was a serious company) I kept getting random replies stating that I needed to contact my bank because they closed my account. Finally I call them and they never apologized, a certain Leslie tells me that my account has been compromised. Then has me speak to the worse manager Kenya, who told me if I needed to shop with them to open another account with a different email address.
When I contacted my bank they told me no inquiry came from that vendor. When I double checked on my zullily app I noticed my credit card no longer featured but instead another card (which I never saw before) was there twice.
Later, I understood that my account had been hacked but instead of contacting me to warn me; Zilllily just closed my account without an apology or an explanation. Their site is not secure and my personal information has been compromised and not even an explanation let alone an apology was given. THIS IS THE WORSE COMPANY. I WILL NEVER SHOP WITH THEM.

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4:54 pm EDT

Zulily sending a label for a return

Please check my e-mail address for Carol J. Blackburn, 130 Garden Drive, Penrose, CO 81240. I have been waiting for a month, since June16, to return two pairs of shoes which are exactly the same. I am keeping the third pair of the same style. I have contacted the telephone line three times. Please check to see if you have my e-mail as: [protected]@gmail.com The black part of my name was misspelled. I was supposed to get the label yesterday and it is to be paid for by Zulily. Please check on this.

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3:37 pm EDT
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Zulily double charged for a cancelled item

I have been waiting for two days for a call back from Karla about being double charged for an item I had cancelled. She tried to tell me charge would "drop off " as it had never been captured. Not true. Bank says I need to report the charges as fraudulent
If not refunded immediately. Issue for me is I have to close down my debit card and wait for a new one. Seems worthwhile as at least Zulily wouldn't get my money.

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Update by Jeri Plunkett
Jul 13, 2018 9:27 pm EDT

I was billed twice for an item that I cancelled. When contacting Zulily they insisted I provide a copy of my bank statement which I did. They said the charges would be dropped within 7-10 days. The bank verified that the double amounts had already been debited. Zulily refused to assist. My bank had me complete a police report for fraudelent charges and then in turn Bank of America credited me the amounts and closed my current debit card so Zulily could make no more charges to my account. I will receive a new Bank of America debit card. Zulily completely refused to assist and stated they failed to see the problem.

Update by Jeri Plunkett
Jul 15, 2018 1:29 am EDT

After canceling an order, I was charged for it twice. Upon contacting customer support they requested a screen shot of my bank account as they charged my debit card. I provided this. They said the charges were just processing and would drop off. They didn't but Zulily refused to issue credit. They keep sending me emails on how they are working on it.

Update by Jeri Plunkett
Jul 13, 2018 3:38 pm EDT

No response from Zulily.

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9:54 am EDT
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Zulily My damaged order # [protected] (Hotel 5th Ave™ White Down-Alternative Reversible Comforter Set SIZE: King)

Yesterday (July 10th I received my order # [protected] (My Hotel 5th Ave. White Down-Alternative Reversible Comforter Set SIZE: King) but was very disappointed about it being damaged.
When I first received the box I noticed it being partially opened with it's tape slightly removed and soon discovered that the comforter wasn't carefully packaged inside either. It wasn't sealed with any plastic cover to protect it inside the box.
As I unfolded the comforter on my bed I saw several snags and tears on it so I photographed the damages of the defective product for you to see.
Since this purchase was supposed to be a gift I wouldn't want a replacement of this same product, instead I'm interested in receiving a complete refund by same method of payment which would be my visa ending in 5299.
Thank you
Patrice Howell

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5:48 pm EDT

Zulily everyday essentials down alternative comforter, full/queen

I ordered 2 of these comforters and received them today. I am happy with the quick delivery time but I am not happy with either one of the comforters. They are both poorly sewn. There are loose threads through both of them . It looks like the sewing machine wasn't threaded correctly as the threads are bunched up in some places and other places weren't even sewn . I will have to re-sew both of them as they look very tacky. If you keep your customers happy and offer quality products, they will always return. I'm wondering if I should order from Zullily again or not. Hopefully all your products aren't that cheaply made.

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7:39 am EDT

Zulily order # [protected]; #[protected]

these orders are marked delivered but returned. I did not return these tunics. They are paid for and I would very much like them re-shipped. I have no idea who or why they were returned. There was no notice of delivery left on my door or in my mailbox. In the event they cannot be re-shipped, I request a refund so I can re-order.
Thanks for anything you can do,
Susan Newby
200 W Colville St. Apt. 3
McMinnville, tn 37110

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11:35 am EDT

Zulily order#[protected]

My name is Patricia Giard, 3025Lily Lane, Heath TX 75126 and my order of a blue geometric scoop neck tunic size XL was placed on March 29, shipped on April 8 and I still haven't received it. Where is it? I have never had a problem with your company before but I really wanted this top so I just wanted to know where it is coming from that it takes so, so, so long to get it, this doesn't make you as a reliable company look to good to me right now. Anything you could do to make this order get delivered or returned would be great, I would appreciate any kind of help.

Sincerely.

Patricia Giard

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5:45 pm EST

Zulily sheets

The exact problem is that I bought these rags for 13.00 and change because I fell for the lie that they were worth about 100.00. Seriously? Where are they worth that much money? In your dreams?

You should be sued for false advertisement. No reviews, no returns, I should have realized why. Blatant liars. Microfiber sheets, they claimed. They're so thin and the material moves over the elastic on the fitted sheet which screams cheap, cheap cheap! Oh wait, they're worth 100.00 thought right?

Prove that to me, seriously...find one site or store that would sell these substandard sheets for $100.00. hat would sell this

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11:58 am EST

Zulily purchased produce and received wrong size

It was early January when I purchased 3 tops from Zulily XL they were finally shipped on Jan 18/20 however when they arrived they were an 1X 16 P they are huge with the exception of one of them that is actually smaller then the other two I would like a return label so I don't have to pay for shipping since I had to pay for shipping to have it delivered an I wasn't suppose to

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11:16 pm EST
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Zulily azalea by firmiana

This product is the first I have ever ordered from Zulily. I will not order again. The product did not arrive as described.
The product is advertised as Black and Orange Floral dot Leggings. I was very disappointed when they arrived after a VERY long wait. They are Not Black They are Blue and orange. If you could send a truly black and orange pair without a six week wait that would be acceptable, otherwise how do I return for the total amount?
Order:
# [protected]

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Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.

Zulily In-depth Review

In Summary: Zulily offers a unique shopping experience with a focus on providing a diverse range of products at competitive prices. The website is designed with user-friendliness in mind, and the company frequently updates its inventory with new and exclusive deals. While Zulily provides value for money and a variety of loyalty incentives, some users may find the shipping times longer than average. Customer service is responsive, and the company takes steps towards corporate responsibility. Overall, Zulily is a solid choice for shoppers looking for unique items and deals, though it may not suit those who need their items quickly.

Website Usability and Design: Zulily's website is user-friendly, with a clear navigation structure and an aesthetically pleasing layout. The site's visual appeal is enhanced by colorful images and a clean design. Mobile responsiveness is a strong point, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: The range of brands and products on Zulily is impressive, catering to a wide audience with different tastes and needs. Availability of sizes and options can vary, but the site regularly features new arrivals and exclusive deals that keep the inventory fresh and exciting.

Pricing and Value for Money: Zulily's pricing is competitive when compared with other online retailers, and the site is known for its frequent discounts and sales. Membership benefits include access to additional savings and exclusive pricing, providing good value for money.

Ordering Process: Placing an order on Zulily is straightforward, with a simple and efficient checkout process. While customization options may be limited, the site ensures checkout security to protect customer transactions.

Payment Options and Security: Zulily accepts a variety of payment methods, catering to a broad customer base. Payment processing is generally smooth, and the company upholds a strong data protection and privacy policy to safeguard customer information.

Shipping and Delivery: Shipping costs and options are clearly outlined, though Zulily's delivery timeframes can be longer than some competitors. Packaging quality is consistent, ensuring that items arrive in good condition.

Customer Service: Zulily's customer service is known for being responsive, with multiple support channels available. The resolution of issues is typically handled efficiently, and customer feedback and reviews are taken into account to improve service.

Return and Refund Policy: The return and refund policy is clear and fair, though some users may find the process less convenient than other retailers. Refunds are processed in a timely manner, and the ease of making returns is generally satisfactory.

Loyalty Programs and Incentives: Zulily offers a rewards and points system that enhances the shopping experience for frequent buyers. Exclusive member benefits and referral programs add additional incentives for loyal customers.

User Experience and Satisfaction: Overall, the shopping experience on Zulily is positive, with many customers returning for subsequent purchases. Testimonials and user stories reflect a high level of satisfaction with the site's offerings and customer service.

Corporate Responsibility and Sustainability: Zulily demonstrates a commitment to ethical sourcing practices and has initiatives in place to reduce its environmental impact. The company's involvement in community projects shows a dedication to corporate responsibility.

Innovation and Market Presence: Zulily makes effective use of technology to enhance the shopping experience and differentiate itself in the market. The brand has a strong recognition and continues to grow, reflecting its solid presence in the e-commerce space.

Pros and Cons Summary: Key strengths of Zulily include a wide product selection, competitive pricing, and a user-friendly website. Areas for improvement are the longer shipping times and limited customization options. The company's commitment to customer satisfaction and corporate responsibility are commendable.

Final Verdict and Recommendations: Zulily receives a positive overall rating for its diverse product offerings and value for money. It is particularly suitable for consumers looking for unique items and those who appreciate loyalty programs. Shoppers in need of quick delivery may need to plan accordingly. Tips for shopping on Zulily include signing up for the newsletter to receive exclusive deals and checking the estimated delivery dates before purchasing.

How to file a complaint about Zulily?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Zulily in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Zulily.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure you follow each step carefully to effectively file your complaint against Zulily on ComplaintsBoard.com.

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Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

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