Zulily
reviews and complaints

I've been using Zulily for a whole year now, and I gotta say, it's pretty good. Sure, it takes a while for your stuff to arrive, but if you're not in a rush, it's all good. They're getting better at shipping, though. When I first started using it, it took FOREVER, but now it only takes 2-3 business weeks, which is what their website says. Every category of clothes has a different shipping time, so you know what you're getting into. The only time they're late is when the company that ships the clothes to Zulily is late.

The quality of the clothes is pretty good, too. I've never had a problem with it. I love Star Ride Kids, Request jeans, and the fact that you can get an outfit for $9.99. The outfits I've bought for my kid (I think they were from Kidzone) were just as good as the clothes from Children's Place. Of course, it depends on the brand you get, since different companies ship their stuff to Zulily. But overall, I've been happy with the quality.

Customer service is great, too. They're always nice to me when I have a question. I've had the product run out on me a couple of times, but they gave me credit back for it, which is fine with me since I love getting bargains.

I recently bought my daughter's summer clothes on Zulily, and one dress went over the estimated ship time. They emailed me and told me it was coming in the next 3-5 business days, and they even credited me the amount for the dress because it took so long. That's pretty nice, if you ask me. They also give you a panel that tells you when your stuff is being shipped to Zulily, when it's being shipped to you, and tracking information, so you're not completely in the dark.

Now, I know Zulily isn't a fancy store or anything, and the shipping takes longer than, say, Wal-Mart. But you're gonna get great deals and good quality (at least, that's been my experience). Some things aren't good deals, like the boutique clothes (they have sales for high-end clothing sometimes), but that's just because I make clothes myself, so I know $60 for a "boutique" outfit is silly. But customer service has always been good for me.

As long as you don't have a deadline for your clothes or unrealistic expectations, this site will be good for you. It's a great practical site for deals, and I've been disappointed that good business isn't practiced anymore (stores telling you to shove it if their product is no good or not crediting you anything). Zulily has always gone beyond normal sites/stores to satisfy people, at least with everyone I've talked to who uses it. I've always heard they'll take returns if it's damaged or the wrong size. I'm not sure about other people's experiences, but these are mine. Maybe my expectations or budget aren't high enough to be irritated about decent quality with $10 outfits. I mean, I'm not expecting $50 quality for a $10 outfit, but I can say that the $7-$10 outfits I've bought for my daughter go through a lot of rough play and stand up amazing to it.

Their shipping cost is always $7.95, which is pretty good for small orders and amazing for very large orders.

I don't buy clothes for a specific event or occasion with a deadline because I don't want to set myself up that way. The site is what it is. I've never had a problem with them.

Hey, I gotta say, I've been using the Zulily app for years and it's a great shopping site. But, let me tell you, you gotta be a smart shopper. I've been reading through these reviews and so many of the bad ones are based on their own ignorance/stupidity. I mean, come on people, read the policies and understand what kind of site Zulily actually is!

Now, let me break it down for you. Zulily is like a flea market, ya know? It's a convenient site where people can browse through lots of different items/brands being sold by many different brands/companies/boutiques. Zulily itself does not actually make or sell these items. So, every single item is being sold by different organizations with their own policies, sizing charts, etc., but each item lists these things in their descriptions which you MUST READ to avoid confusion.

I will say that the majority of items sold are not eligible for return, but that is listed in the description. Also, each clothing item you buy is made by different manufacturers, so sizing differs between brand, but every item has it's own sizing chart, which is very simple to find since it's located right next to the "add to cart" button. You MUST check the sizing chart for each individual item and most items will tell in the description if the sizes run big or small.

Now, let's talk about shipping. Yes, it can take a long time. Each seller will have their items available for a specific time period, which is clearly stated, so no items are shipped until the sale is over. After that, I don't know if Zulily even has any of the items and ships them out themselves, or just hands over the orders to the company selling them and the company takes care of shipping everything out.

As far as quality is concerned, you gotta do your homework. Lots of times the items that are being sold are popular name brands that people are familiar with, so you have a good idea of their quality. However, there are many sellers that are small companies, boutiques, or even sellers that handmake the items like on Etsy and possibly even Chinese factories. That's when you need to Google these companies and read reviews to see if you think you would or would not be happy with the item BEFORE you purchase it.

So, if you order an item from a brand you don't recognize and you did not research the brand or check the sizing chart for that individual item, if you're unhappy with the product when it arrives, that is YOUR fault, NOT Zulily's. Now, obviously you could have done your homework and referenced the sizing chart and still the item you receive could be crap, but that happens everywhere and it's frustrating and you have every right to be upset and try to get the issue fixed.

My experiences with customer service have been good but, once again, some people could have a bad experience and have every right to be angry and leave a bad review, but you shouldn't leave a bad review when it's your own fault for not checking policies etc. As far as Zulily being a front for Chinese ripoff crap, I think that's ludicrous. I'm sure there are plenty of items made in China being sold on there, bust most things are now days and I've purchased several made in the USA items from there.

Overall, I would definitely recommend Zulily to anyone because I've found some amazing deals on there, just remember to make informed purchases.

I've been using Zulily for a while now and I have to say, I have mixed feelings about them. On the one hand, they have some really cute clothes at amazing prices (sometimes, but not always - more on that later). On the other hand, I've had a lot of issues with the quality of the merchandise I've received.

Let's start with the pros. Zulily's customer service is really great. Every time I've received a wrong, damaged, or defective item, they've refunded my money and given me a $10-$20 credit, depending on how many items I'm complaining about. I've even had them refund me for things that were just fine as an "I'm sorry" gesture. One time, they even re-sent an item that they had in stock instead of refunding me, and I received it only a few days later. Plus, the refer-a-friend program is a nice little bonus.

I've also gotten many items that I've been really happy with. However, I've also received a lot of items that have worn out terribly, come with holes in the seams, are the wrong size, or are not as described. In fact, I've had about 15 items that I've had to complain about. But, all but one were returned in full, given a $10 credit, and I was able to keep the merchandise. Some of the merchandise was usable, but wrong or damaged. For instance, I have a pair of pants that came with a hole in the seam. I was refunded for it, but the hole is in an area that, though the material is not one that I can just repair it, you cannot see the hole and it is stable. So I can still wear the pants. Or, I was sent the wrong color dress so it was refunded but I was able to keep and wear another, pretty dress.

Shipping takes a long time, but they do warn you about that upfront. I don't like how long it takes, but I keep that in mind when I make purchases. If I want a bathing suit for my daughter, for example, I assume I won't have it for a couple months so I would only consider purchasing that season's bathing suit no later than April and if she is getting ready to outgrow a size, I size up.

Now, let's talk about the cons. Some "great prices" aren't so great. I know for a fact that B. (Battel) toys are FAR cheaper at Target. I found a couple other outfits that were cheaper on Amazon and they sell Alva diapers that have been rebranded (which is allowed by Alva) and sold at much higher prices than Alva's alone. Alvababy.com sells their diapers for about $5 a piece with an insert (cloth diapers) and always has completely free shipping. Zulily will sell them for $10-25 under different names and charges shipping...

Which brings me to another con: shipping prices. No matter what you buy, the shipping is $7.99. That's not a big deal if you spend a ton of money on there but it's ridiculously irritating and limiting if, say, I wanted to buy some cute hairclips for a couple bucks. Well, I can't, because I refuse to pay $8 in shipping charges for something that could be tossed in an envelope and mailed with a regular stamp.

Lastly, I'm fairly certain that everything they sell is not the same quality you can find in the stores. Sometimes seams are off a little, sometimes there's something uneven or unbalanced or wrong. Their descriptions could be much more informative and accurate on the website and you don't always know the brand of what you're buying.

Overall, I don't think Zulily is a scam, but they do sell subpar merchandise and hope that no one complains about it. However, they do stand by their merchandise and refund it when you bring up the problems. So, if you're willing to take a chance on some items and don't mind waiting a while for shipping, Zulily might be worth checking out.

Zulily is a pretty interesting online store. I've been shopping there for a while now and I have to say, it's a mixed bag. I don't think there's any other retailer that operates quite like they do, so it's hard to find a comparison. But overall, I think they're worth checking out, as long as you know what you're getting into. I don't have any inside information, this is just from my own experience.

One thing to keep in mind is that they sell stuff they don't actually have yet. This is pretty unusual, as most other sites will offer you a backorder if they don't have something in stock. But with Zulily, they'll sell you something they don't have and then use your money to order it. They'll give you a projected ship date, but sometimes there are glitches with orders. They're usually pretty good about communicating with you and offering to cancel your order and refund your money if they don't meet their own projected shipping date. And if that happens, they'll give you a $10 credit toward your next order.

Another thing to keep in mind is that the quality of the goods can be really uneven. They do carry some well-known, quality name brands, but a lot of what they sell is cheap brands you won't find anywhere else. The thing about the cheap stuff is that it's often really cute and unique compared to what you can find at other stores. I have this tissue-thin tunic/dress from Zulily that I get compliments on all the time. It cost about $25 and wasn't really worth that much, but I love the pattern and shape. I usually wear a camisole and leggings with it, so the thinness isn't a big deal.

One thing to note is that they officially don't take returns. But that doesn't mean they never take returns. I was able to get them to take a return when their description of the item was inaccurate on a key point. I sent them a polite email with relevant screen shots and they took my return, paid for the shipping, refunded my money, and gave me a $10 credit for my trouble.

So, if you're going to shop at Zulily, here are some things to keep in mind:

Stick to known name brands whose quality you trust and whose size charts you know or can look up. Zulily's size charts aren't always accurate, so be careful. If you're not sure about a brand, type it into Google and see what comes up. If nothing much appears, be careful. If you decide to take a chance, order a size up. Third-World apparel often runs small, and remember the no-returns policy.

Don't buy special occasion gifts on Zulily unless they are familiar name brands and you're ordering months ahead. You don't want to give a loved one something that feels thin and cheap, and you don't want to have to find a last-minute replacement gift. Likewise, if you need a dress for a special occasion, don't order it within less than 60 days of the occasion. You need time to find something else if the order is canceled or the garment isn't as described.

Don't assume Zulily's price is the best available and its descriptions are 100% accurate. Search the Web for the item, read other descriptions, try to find the manufacturer's size chart, and always check Amazon for reviews and/or a better price. Sometimes Zulily's price is a dollar or two less than Amazon's, but Amazon will ship free and Zulily is going to tack on $6+ shipping.

Don't order anything from Zulily that you need by a certain date. The exception to this is their "Ready to Ship" category. I don't have any experience with that, but I assume it means what it says. I suspect Ready to Ship is comprised of stuff they ordered too much of, or that their suppliers made too much of, and probably their returned items.

Overall, Zulily isn't Lands End or Macy's. It's not even Chadwick's. But if you're a savvy consumer, there are some great deals to be had. Just know who you're dealing with and do your homework.

This review is a bit lengthy, but it's worth the read. I want to warn everyone about buying sheets from Zulily that don't have a labeled company name. I received my order yesterday and put them on my bed before going to sleep. While putting them on, I started coughing and sneezing, and the cough was so strong that I nearly choked. I didn't think that it was from the sheets at first, but then I laid down and kept itching. The room filled with a very strong toxic smell, and I laid there for about 30 minutes trying to convince myself that it couldn't be the sheets. I put a blanket on top to avoid the itching and said I would wash them in the morning. The itching stopped instantly, but the smell was still there and getting worse. I started feeling paranoid and sick at the same time. I had to remove all sheets and pillowcases and put them in the next room until the morning. Then I had to air out my room. It's now 2 a.m., and the feeling it gave me kept me up researching reviews to see if this has happened to anyone else. It's very sad that Zulily would sell something so toxic and risk a person's health over a few dollars of profit. I never take time to write a review, whether good or bad, and I am a frequent online shopper, so take my word that this is a very serious issue. I will be contacting Zulily in the morning with prayers that they refund my money for these sheets, and I will throw them far, far away. I wouldn't even take the risk of washing them then using them. They're lethal in my eyes, and I'm being very serious.

In fairness, I placed about five orders within one month. Yes, shipping is horribly long, but I did expect that based on what it says on the site. I have yet to receive a lot of the items, but I'm waiting patiently. I ordered some super cute leggings with crystal-like buttons on the sides in two different colors. One pair was missing a button, and it was so obvious. I called Zulily, and the representative was beyond nice. She said she would give me a refund to my credit card, a credit to Zulily, and also let me keep the leggings! That was great! I haven't received the refund yet, but that was only a few days ago, so I will stay in high hopes.

My second complaint is if you pay with a credit card. They charge your account to make sure the funds are there, then reverse the charge back to your bank account until it is ready to ship, then recharge your account, which could be a month or so later. But the second time around, they don't charge it as the total amount for that particular order as they did the first time. They charge per item shipped, so if you have 20 items on that one order, and they all have different shipping dates, then Zulily will charge your bank account 20 separate times! Really? They don't inform you of this in advance either! So here I am looking at my bank account with about 10 different charges, and it looked like someone had hacked into my Zulily account and started making unauthorized charges. I called about this, and they said by law, they can't charge the account before shipping? Hmm, never had any problems with Amazon or any other company for that matter.

I was still willing to give them a try after that because customer service was extremely nice. But after this smell and my life and health being at stake, I'm so over it! I'm sad about it, lol. I really wanted them to work out, but after reading reviews after the fact (shame on me), it seems like they're hurting people more than making satisfied customers to create longevity within their business. Oh well, God exposes all things in due time! If they are purposely selling low-quality unsafe products and portraying selling it as brand items at a discounted price, then they might just find themselves with a class-action lawsuit! Especially if they end up selling these toxic products to, let's say, an attorney or a doctor! The sad thing is I would have never written a review over the other mishaps, but I refuse to get sick or die from some sheets nor let anyone else! It's hours later, and I still have a headache, uhhh...

I've been using zulily.com and zulily.ca for about two years now and I have to say, I'm pretty happy with them. I decided to write a review because of what happened yesterday. I ordered a bag from a well-known brand that I'd never seen in real life before. I was a little apprehensive, but the price was below $50, so I thought I'd give it a try. When I received the bag, I noticed that the color at the bottom was much sharper and more vivid than the rest. It looked like it had been bleached by the sun, except for the bottom, which was consistently faded. If the bottom had been faded too, I wouldn't have guessed that the color was off since I'd never seen it before.

Anyway, I thought about the hassle of returning it. It was not returnable to begin with, and it's not like it's unusable. So, I decided to email them and see what would happen. To my surprise, I got a response within 24 hours and they gave me a store credit. They told me that I didn't have to return the bag and that I could do whatever I wanted with it. I was very surprised. I wasn't upset that they didn't give me a refund since it saved me the hassle of returning it. I mean, this is zulily.ca we're talking about.

However, I've used zulily.com before too. There was one time when they emailed me and said that one of the three items I ordered couldn't be delivered by the time they said it would be delivered. They gave me options. Either they could refund my money or I could wait. I asked for a refund and it was processed promptly. I'm very surprised to find so many bad reviews and a low rating of the site since my experience has been nothing but good.

I'd like to share a few things that I've learned about the site so far in case it could be helpful. I don't buy women's clothing since I sew and make my clothes myself, so I have no opinion about the quality of women's clothing people are talking about. I don't buy Coach/Michael Kors/Kate Spade because their prices are higher than outlets. I recently ordered my 4-year-old son's winter coat but haven't received it yet. So many people have said bad things about the quality of children's clothes. What I ordered was $18, and it said the retail price was like $200, but what I paid was $18, so my expectations aren't that high. I don't order brands that I don't know well since the chance of dissatisfaction is higher. For my son, I've been ordering Osh Kosh mostly since I actually buy their clothes from stores, so I know exactly what I'll get. If I'm interested in a brand that I haven't heard about before, then I google the product before I place an order. I read all the descriptions before placing the order. Sometimes they have good deals, but then they only have one picture of the product, especially then you really need to read the description. I noticed sometimes they put the wrong pictures. I wouldn't have known that if I didn't read the description and compare, like a bag with the same picture but their price is different or one says it's small and the other, medium. Then I go with the description because their dimensions are different in the description. Yes, they should do a better job of posting correct pictures with correct descriptions, but people make mistakes. And by spending a minute to read the description, I save myself a lot of hassle.

Delivery time is something that people complain about. Each product has its expected delivery time frame, and in my experience, they are really correct. If they said it will take 12-15 days, it really takes that many days. Believe them and save yourself the frustration. They ship as soon as they can, even when that means they have to ship all three items I ordered separately! That's not how they charged me shipping, and I didn't particularly ask them to do so. To me, that's very good service.

I'm so happy about the service I got yesterday. I would have stopped using the site if they didn't do something about a "defective" bag because nobody can beat their shipping rate! Their shipping rate in/to Canada is third on my top 5 list. #1 is Gap and #2 is Costco. With their great shipping rate, deals on the brands I like, and occasional pleasant surprises, this is my favorite online retail therapy store.

Zulily used to be a great site, but it's not the same anymore. I used to love it when I lived abroad, but when I came back to the States and tried to use it again, I was disappointed. It's now a QVC company and a marketplace, and they have changed their policies. They no longer refund your money if you return an item, they only give you store credit. And if you return an item, they deduct a shipping and handling fee from the credit they give you. It's not a quick process either. It takes some days to process everything, and then it takes around 5 business days for them to issue the credit.

I bought some garden boots for me and my daughters, but one pair was too big, so I had to return it. I lost around 6 dollars only on those fees. I also found out that you can't trust their size chart, it's not accurate. My recommendation is to go to the site of the original brand or don't buy from zulily at all.

After the return, I used the store credit to buy something else, but it was hard to find something that's worth it. They mostly have cheap items, and I didn't want to purchase something just to try because my losses would be higher. I finally settled for something small that was only 15 additional cents of what I had in store credit.

The first item will ship in 2 or 3 days, but the second item will ship in like 3 WEEKS! Yes, three weeks. It's like punishment for taking advantage of their promotion. I was going to give them 2 stars, but now I'm FURIOUS just writing about them and the amount of money, time, and frustration they have taken from me. I'm giving them 1 star as a gift.

This website has a lot of stuff on it, but it can be overwhelming to sift through. Zulily should be more selective with the brands and items they sell. It's like Amazon, but not as good. There are too many things to look at, and most of them are not worth buying. However, if you have patience, you can find some great deals.

The biggest problem with Zulily is the shipping and returns. It's all over the place. Sometimes you get your package quickly, and sometimes you wait months. The quality of the items is also hit or miss. Sometimes it's good, but often it's not. The return policy is terrible. They charge you to return items, which is not okay.

The pictures of the items are also a problem. There is usually only one picture, and it's often low-quality. Sometimes the pictures are edited in strange ways, which is unprofessional. Zulily needs to improve the quality of their item descriptions and photos.

However, I recently had a good experience with Zulily. I received the wrong shoes, but they refunded me without me having to return them. The customer service representative, Jamaica, was prompt and polite in her email.

Overall, Zulily has potential to be a great website if they improve their shipping, returns, and item descriptions/photos.

Zulily used to be a great company, but not anymore. I used to shop with them a lot and found unique and interesting things at great prices. Their customer service was also great, they really went out of their way to make the customer happy. However, my recent experience with them has been terrible. I ordered two sets of neck gators, or as they call them, convertible scarves. When they arrived, I discovered they would not go over my head. I looked back at their statements regarding measurements and materials, and I measured what I received. I found the ones I received to be significantly smaller, and the materials label did not match what Zulily claimed. What should have allowed it to stretch wasn't there. So I contacted Zulily, repeatedly. While they agreed to approve the return, they expected me to pay the return shipping charge of $8.99. I think they may even add on tax to shipping, at least for shipping out orders. And that in itself is somewhat deceptive. They claim additional orders ship for free on the weekends, and yet they charged me $9.84 for the second order, something that they did refund at that time with my earlier complaints.

Anyway, after numerous emails from me asking them to cover the return shipping charge since they indeed misrepresented what they were selling, a nice customer service agent agreed, telling me I would not be charged for using their return label. Here's what he wrote: "In regards to the return label, you will not be charged for this return." Simple and straightforward, right? No ambiguity. So what happened? They charged me the $8,99 shipping fee they promised me they would not charge. And the refund for my items was only issued in store credit which I really don't want since I don't think I want to ever shop with them again. They may have saved some money on shipping, (although I would argue that scarves are light weight and could be shipped for far less) but they have lost me as a customer.

I have contacted them yet again, telling them that they charged me for the return shipping after promising they would not. And I received a totally inept response to my most recent complaint: "I am sorry to hear that you were charged the return shipping fee. I went ahead and added $5 store credit to your account which is ready to use right away to cover the shipping cost. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." Are you kidding me? How does a $5 store credit equate to an $8.99 refund which I'd assumed was going back to my credit card? They make it sound like they are doing the customer a favor when clearly they are not. I'm totally fed up with their meaningless assurances that they care about customers and their feelings which they do nothing to satisfy.

Earlier, a different customer service agent wrote an almost identical line, thanking me for sharing my feelings: "Thank you for letting us know how you feel about this. Your feedback is very important to all of us here at Zulily. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." What nonsense! This must be some standard spiel that they tell their agents to say. None of it means anything if they do not listen to the complaint that is made and respond accordingly. No one appears to be home and conscious at Zulily.

I don't know if this all has to do with Covid and not being able to hire people who are literate, or perhaps, they have sold themselves to another entity that doesn't care about its customers and is out to make every last dime they can. They certainly do not cross check their descriptions, and a lot of their products seem directly manufactured for them, like under their own brand, cheaply made in China. I'm not totally sure about that part, but I do know that with a lot of what I've bought from them recently, it doesn't seem like the quality is there anymore. Like I said, they've really gone downhill. And I'm not traveling with them anymore for that jerky, bumpy sled ride banging into countless issues that they refuse to fix.

I've now opened up a possible case with Paypal, so I will see where that goes. Since the opening of that complaint against them, I just received three more totally inadequate emails from Zulily. One simply addresses my feelings and how thankful they are that I shared those with them, again, not addressing the issues, the second one claims that they sent the $8.99 shipping fee back to me through Paypal; however, I checked my account and there isn't any refund, on, or near the date they have cited. In the third email from Zulily sent to me on 10/4/2020, they state:" It looks like your $8.66 refund was posted to your Zulily account as store credit on 02/10/2020." This makes absolutely no sense. What happened back in Feb of this year, about 8 months ago -- when Zulily was a decently run company -- does not pertain to the current issues whatsoever. Both the date and the amounts are entirely wrong. I really don't think these people know what they are doing. I'm not sure if they are deliberately going out of their way to be annoying or not, but they are successful in that regard even if they are not trying. It's incredibly frustrating to try to have an intelligent conversation with some one who is not home and doesn't care. I do not wish to do business with them ever again. They do not make my days "delightful;" instead, they add on layers of stress and frustration. Worst customer service department ever!

I've shopping on Zulily Canada for quite some time. Even though a few things I bought were either very low quality or overpriced, I was overall happy with Zulily, so I recommended Zulily to people by sharing invite and event links. Zulily promised to automatically add invite credits for qualified referrals. However, the invite credits never came automatically, and it was a hassle to get back the missing credits. And I was only successful in retrieving part of the credits - Zulily Canada stills owes me invite credits. Therefore, I think Zulily Canada's referral program is a scam.

I shared invite and event links in May and June, and people joined Zulily through my links - I could see new referrals showing up on my invite list. If someone made a purchase, the user's status would change to "Placed an order. You'll earn CAD$40.00 when it ships!" When an invite's order shipped, the invite would be gone from my list. Since I've been keeping track of my invite list, I would know if any of my invites have placed orders and if their orders have shipped.

So far at least five of my invites have made purchases and their orders have been shipped. However, the promised CAD$40 credits have never shown in my account automatically. Every time I had to contact customer service to get back the missing credits. But still, out of the five qualified referrals, I so far have only received credits for 4 of them. I'm still waiting for my invite credits for the referral whose orders were shipped most recently - and I've sent several emails to no avail.

As for the credits that I did manage to get back, for each request, I had to send at least two emails because my request was never responded directly the first time - most of the time the first reply that I received was a standardized template asking me to call Zulily's 877 number. I totally don't understand why - as a customer, I'd expect to receive the same level of services whether I contact Zulily by phone, via email or live chat, right? Every time when I was directed to Zulily's phone service, I'd wonder if the CSR, instead of trying to solve the issue, was just trying to get rid of me by passing my request on to someone else.

After a few frustrated email communication, I one time decided to contact CSR via live chat, but it didn't turn out to be any better. I was asked so many questions and given so many excuses, and I had to show some photos to prove myself to finally get back the missing credits - imagine if I were talking on the phone, how would I be able to show photos?
I took part in other companies' referral programs before, and never had problem with receiving the promised rewards - everything was done automatically without the client asking. So I don't understand why Zulily cannot automatically add the promised credits, and why the CSRs that I contacted were so unwilling to help me get back the missing credits. The only explanation that I can think of is that Zulily's referral program is a total scam. Otherwise, what can explain all the hassles that a customer has to go through to get back the credits deserved?

My experience with Zulily's referral program was very frustrating, disappointing, and discouraging. As a result, I've stopped sharing Zulily's event links, and I'm considering not using Zulily any more myself.

Received the above on June 29, 2021. The carton/box was wet and soaked with fruit juice. Several cups were open and contents didn't look good; had to discard them. PLEASE REPLACE THE PRODUCT. Shipping of replacement should be FREE; I paid almost $20 for 2 small items: the Dole Fruit Cups and Kleenex Go Packs Facial Tissue. This never happened before (boxed items + other items). I may re-consider ordering BOXED because of your shipping cost. Thank you; I hope to receive the fruit cup replacement soon.

LYDIA ASTORGA
[protected]
Astorga.[protected]@gmailcom

I have shopped with Zulily for well over 10 years. The last few years product quality and customer service have gone downhill. A few weeks ago I chose to delete my account and realized I wasn't able to delete my own account and personal information with the instructions Zulily provides, therefore, chose the second option of emailing Zulily customer service. After many emails (which I still have) and being put on a runaround I finally received an email stating it will take up to three days but my account will be deleted. Weeks later my account is still not deleted and Zulily has not responded to my emails that have stated this job is still not done and would like to speak to a manager or someone who can do this job professionally. I no longer give Zulily permission to have any of my personal information and want my account deleted with all personal information and the company holds on to even after numerous requests to delete.
I've attached a photo of one of Zulilys responses stating they will have my account and personal information deleted - which has not been done!

ordered Highlights magazine 11/28/20 and first issue was to arrive 01/2021. The magazine never arrived however under orders it indicates delivered. I have contacted Zulily several times since January and was told it can take 6-8 weeks for the magazine to arrive. Once again I called customer service, spoke with a supervisor (Ashley) on 03/25/21 who stated she will contact the manufacturer. I responded on 04/10/2021 for an update and never received an email back, however I was told one was sent. Today on 05/03/21, still no magazine and I was told the concern would be reopened, I didn't know it was even closed especially considering there has been no resolution.
Also I expressed my disappointment with the clothing merchandise as it seems it's the same products just recycled. Thank you, Laura Dixon

They have my account so messed up. I am getting charged for cancelled items and being charged multiple times for the same purchase. They have a "smart Pay", option. They take payments even if your item was cancelled. The balances are not visible to the customer. The bookkeeping is so confusing and no help from customer service. I spoke to 7 representatives and 3 supervisors. Noone has a clear, understanding of the "pending, holding, or payment" procedure and the bank! They say pending, my bank says the money was taken, period!

From Sep, 25th to date I'm still sending products back with approximately 1, 500 paid in full. I'm only going to mention received switched products. Sept 25th shirt order # [protected] Oct 6th earrings order # [protected] Oct 23rd 2 shirts order # [protected] Nov 13th T shirt order # [protected] Nov 13th coat
order #[protected]. This also just happen to my friend. This is being done intentionally. My friend tried to get to a higher up management but was unsuccessful. They have Deceptive Advertisement making the product look much better. Their product description that is important to the consumer's decision to buy Zulily's "Features" are "Vague" Example: you look at Nov 5th order # [protected] Leggings display tight fitting, no where in the product description does it let you know these have an elastic waist, there is a difference. If you can't visually see it because the leggings are squeezed into their model, then it should be in the product features. You won't sell as many because most people who wear leggings prefer spandex style. That model represents a spandex style. I've forwarded some of this information to a bait and switch Attorney's office and hopefully this will get the attention of Zulily. If any further information is needed please feel free to contact me. [protected] Thank you
Carlene Heselton

Ordered two (2) separate quilt sets...one full/queen, one queen. First one came in..supposed to be queen..they sent me king. Received credit for it and I kept it..I made it work, BUT, the full/queen came in as a "queen" for my other bed which is a full size. No way I was going to make that work. I called and was told they would not credit me..I had to return it.
Always wanted to get merchandise from Zulily only because everything looked so nice, BUT I will never again. I consider this to be false advertising. Either you have what I want or you don't You have my cell #..a simple call would have been much appreciated. I would have said either yes or no, that's all.
I do NOT recommend them and I will tell my friends and family NOT to buy from them unless they want to receive the wrong merchandise!
(order #'s 8115580 & [protected], name: Martha Cardenas)

So I made [review comments] in "review item" and vented out because "I want what I order." Some items where requested in August. I've been patient until now. Under Order Status it shows that such item was already delivered and that's when I hit the roof. I have no patience when there is FRAUD. I follow all the suggestions given on the Zulily site to no avail. To make matters worst when I called Help Center at. 1-877-724-0535 an answering machine with male voice says..."the person you're trying to reach at this time is not abatible [whatever] try your call again later ..." click and then the same male voice says something in a foreign language and then ... click ... repeat the same thing again in English. So it's nothing but a loop recording.

I would like to know where is my order from june15th.
You claim ups picked it up... Ups doesn't have it, as tracking order is not theirs.
I stay on the phone for an hour and a half,.
2 notifications this week says arrival. July 10th before 9pm.
July 11th, again call, now, no one knows where package is, with 3 different people spoken to, with 3 different zulily reps, still no one can give me an answer.
Now I can't even expect a deliver till after july 24th!
Out of 20 items ordered, june 15th. I received 4 items, and a large [censored] razor.
Which no can explain!
Yet, you charged my card, june 15th immediately
On the phone, I find out ups doesn't have it, that usps has taken it over, without any notifications, still on "orders" tab track package, blue bar ups!
What gives you the right to falsify shipping, I paid for., now no one is responsible!
So, after this frustrating hunt, im out of over $300 worth of merchandise, that none of you [censored]s can find, 3 1/2 weeks later. You have fraudulently mailed this with another shipping company without my knowledge, and certainly got your money the minute the order was placed, and I have nothing!
I own my own business, and know this is theft and fraud. So I will take appropriate action and on every public forum, will state your company's unlawful business practices. To settle this matter; find my package!
Do not charge items until shipped. Keep customers informed of 2-3 month delivery time at the time of placing order. Do not deceive customers of who they shipping with. We pay for shipping, in good faith, they are responsible from pick up to delivery. Customers have no recourse if you have packages transferring from shipping companies, to shipping companies.

Hi
l have received an item from zulily which was broken on arrival, i have sent 7 emails all to your various email addresses on your site but none of them are accepting my emails, they keep coming back saying emails are having work done or something, very annoying, making a phone call from england would be far too expensive,
order no [protected] wooden santa
mrs susan watson

this item came in 3 peices totally broken, i need to know how to send this item back and get a refund please.

I started noticing a couple of years ago or so the use of foul language started showing up on products such tees, mugs, tea towel, etc. ( The "S" word) Gradually, the "F" word started showing up sporadically and now it is everywhere all the time. Your web site used to be family friendly and sad to say, it no longer is. Oh, I forgot the "B" word too, what might be next, the "C" word?
Also, I noticed when you first started selling "Personal" products the pictures were discreet and now you are actually showing pictures of some of the items on the main page. I have to ask, "What's Next?"
I hope your site decides to get off this slippery slope. You have great products, great prices, AND AWSOME CUSTOMER SERVICE! I would hate to stop using your shopping site, but I will if this trend is not reversed.

Received item damaged. Says non returnable. Damaged item and paid $50 for them. Would like my money back. I cannot afford to pay that much money and have nothing but damaged item to show for it. I shop with Zulily often and have never had to complain.. But due to this item I am not happy with their site. Will be very care with my next orders and what I do order from them.

I was ordering for a friend. The item was delivered last Friday, 8/9/19. The box was opened and the tape all twisted, there was no lid, no interior packaging or paperwork. At the bottom of the box was crumpled trash (bags from walmart) etc. The statue has a huge piece missing from the back, but funny the broken piece was not in the box. This box could not be reused and because of the damage and the size, I put it outside (the statue is in my house). I called Zulily, there were very nice and told me not to bother returning it as it was not possible in its current condition and to go ahead take pictures, but it was ok to dispose of the box. She told me there were no more in stock and she would have the resolution team issue the refund to me. She transferred me to them and they agreed once they received the photos. I have received not less than 5 emails with no mention of the refund etc. They said there were no notes. I would like a full refund and the 2nd payment to be stopped. This item was 119.99 plus shipping and tax.

I purchased 3 clothing items on the 17th March 2019. Payment was deducted from my visa account immediately. On the 28th March I was notified that my items had been shipped through FedEx and I was given a tracking number. A few days later I tried to track my items but FedEx stated that they had created a label but had not received the goods. I was concerned about this shipment because the last time they sent through my goods with FedEx it was apparently lost in transit. I contacted Zulily to ask that they could just confirm that my goods were moving. Zulily were always quick to come back and tell me how to check my order and when I explained that I had checked my order my further emails were completely ignored. When the time frame came for my goods to be delivered I was told that my goods were lost in transit and that my account would be credited and because of the inconvenience they would give me a $10.00 credit. Now I feel something a bit fishy is going on here. Why did they make no attempt to contact FedEx? From everything that happened I have a strong suspicion that my goods were never sent and I was never going to receive them. If this is the case they have had my money for over 1 month and although it is only a small amount if this is a common practice it has to raise some very serious questions. If I do not hear anything from my complaint here, I will definitely be taking this further. Zulily order number :[protected]. My name is Helena Whitty [protected]@iprimus.com. au

I emailed this to Zulily, it was ignored:
On January 8th I ordered a HearthSong Secret Garden Make an Entrance Doorway Curtain for my young granddaughter. (order #[protected]) I received a confirmatory email stating that the item would be shipped by 1/20/19. That sounded fine; her birthday is February 14th.

By 1/22, I was beginning to wonder why I hadn't heard anything from Zulily. So, I called customer service to find out the status of my order. The service representative said the tracking showed that it wasn't even received at Zulily yet to be shipped out. I started to worry. Customer service lady told me it wasn't unusual (not helpful), and she had no idea when it might be shipped out. I didn't get an apology for the inconvenience (standard professional courtesy). She only said the item didn't have the little "can ship out quickly" rocket on it.

On 1/28 I received an email saying the order shipped, but I didn't receive it until February 13th. Plus, the item was shipped in the cute, original "Secret Garden Make an Entrance Doorway Curtain" box, not inside another box, and so the box wasn't so cute anymore; it was banged up and ripped when it arrived. Not gift-friendly. It looked like it was a yard sale item.

After I got my order, I received an email asking what I thought of my recent purchase. I told them.

It took 5 weeks to get to me. (If I had known that it'd take so long, I never would have ordered it.)
Updates would have been helpful so I wouldn't worry.
Instead of excuses when I inquired of the status, an acknowledgement of the inconvenience would have been appropriate.
Response from Zulily:

"Thank you for letting us know, what our members think and experience is very important to all of us here at Zulily, I want to assure you that we strive for making it right and are focused on what we can do to make your experience effortless and enjoyable. We're always listening, and we want to hear what you have to say. Please feel free to reach out again with any additional questions or concerns you may have. Dominique F.

Then Zulily emailed that they would like to extend to me a $5.oo credit for my next order of $20.oo or more to make up for the problem with my Secret Garden order.

I emailed a reply to that, and went into more detail about my recent purchase experience. I stated how it should have gone, how customer service should have handled it, how paramount customer service is to me, and that a $5 credit to pacify me was not just insufficient.

I expected a full refund, considering the 5-week wait, shoddy service, and the condition the item was in when it arrived. I stated that I would not shop with them again, and I would take my complaint to review sites online for prospective customers to see.

That email was deleted by Zulily instead of replying to it, hence for that part of the conversation I rely on my memory, but that's the gist of it. Zulily sent a separate response with a phone number to call if I wanted to speak to a manager or "supervisiors" (spelling not mine). But by then I was fed up and now I'm finally ready to get on social media and tell my story of dissatisfaction with Zulily.

I had a smart pay payment on Dec 23 and it did not go thru till the 24 th for some reason. Anyway it has gone thru and it is still showing that I owe them money and I can not make another purchase until this is resolved . I have called and emailed with a copy ofpaypal showing the money has been made. I have store credit I can not use until this is taken care of. I need to talk with finance but there is no Phone # for them that I can find and they can not transfer the call.After I use my remaining store credit I will just go back to Amazon. No problem with them

Have occasionally ordered merchandise from Zulily over the years. Never had any problems with returns and subsequent refunds to my credit card account.

On December 2, 2018, I ordered a few different jackets/cardigans as sizes/fit can be variable in women's clothing. And I was going to choose one or two to keep, return the ones that did not fit - like any other time with Zulily.

When I started the return process, I received an email from Zulily saying that once they had received my returns, they would then refund those charges AS A STORE CREDIT.

Say what? So I replied, telling them that I did not want a store credit, I wanted the appropriate refund of my money to my PayPal account.

Zulily replied "Their policy had changed and any returns would be for store credit."

If their policy had changed, why is that not on the website? And why would a person want store credit at an online company where there are many quality issues, different merchants/sizing, etc...?

This is an outrage! The total isn't a paltry number either - so far, Zulily is hanging on to almost $400 of my hard-earned money. There needs to be some legal investigation here.

Bait and switch is alive and well.

Today I received a plastic Zulily shipping bag that contained a pair of shoes in a shoebox that was almost destroyed because it had no protection inside the bag (order number [protected]). Miraculously, the shoes were not damaged.

I store the shoes that I wear only occasionally in their own boxes because it protects them and makes them easily identifiable. This box is so badly damaged that it cannot be used and I'll have to find another way to store the shoes if I keep them. In the past, I have received other boxed items from Zulily, shipped in bags, that were intended as gifts but ended up not being suited for gifting because of damage. This is totally unacceptable.

Please stop sending boxed items in plastic shipping bags!

I ordered $80 items on Nov.2, 2018. There is no way on their web site to check on your order. I finally got a reply after a week through email, they said they would contact me when the order is shipped after dec.2nd. O don't believe it ! I checked with my bank on the 16th. And the money was taken then on the 23rd I checked my account again, now they removed 3.99, i assume for shipping. ? There no easy way to question it with Zulily ! What happened to my free shipping ? They are a RIP off ! The items must be ordered from China, on the slow boat !
Do not order on their web site !
I read Alot of complaints ! Ishould of read them before i ordered anything !
No refunds allowed only a credit!

On September 20. 2018, I received my order ID. Number ZL46165431. THE SHIP DATE WAS 9-18-18. The shipping Facility C. There were 9 items in the box. All were folded and in a plastic bag except the Black fringe- Hem Wrap Top. SKU:[protected]. No care was given to the item when it was packed., It was not in a plastic bag or folded, as the other items in the box. It was just thrown in the box under the other items. I do not appreciate items I buy being treated in this manner.. Thank you.

Mrs. Alva Walker