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4.3 974 Reviews

Zulily Complaints Summary

23 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zulily reviews & complaints 203

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M
1:19 pm EDT
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Zulily fraud totaling over $2500.00

At 4:30 a.m. Friday, May 26, 2017 someone used my Zulily account to purchase over $2500.00 in merchandise. I discovered this a few hours later upon checking my email and see 8 receipts from PayPal for 'my' purchases. I also have several emails confirming my 'new shipping address' for these items - which is in Los Angeles. I immediately dispute all charges via PayPal and call Zulily. 4 packages had already shipped (amazing to me being Zulily!) and they 'can't stop them but will absorb the cost.' Then, he cancels the rest. I get an email saying $1200+ was cancelled but I have yet to see any form of refund or credit back to my PayPal. He closes my account so now I can't even see the status. I've spoken to PayPal and they removed my billing agreement with Zulily BUT the charges have already gone through to my checking account (that's what I had my PayPal linked to) and have cleared. I've gone to my bank and filed a fraud claim on all of them and given them a written statement. In the meantime, I was able to call UPS and Fed Ex and cancel those shipments myself - something Zulily couldn't do even though at that point they were only 'shipping label created' status. I even was able to get UPS to stop the delivery when 2 of the packages were 'out for delivery'. All are now marked 'returning to sender'. I have yet to see any attempt at giving me any of my money back from Zulily - even the ones they said they canceled. And I have an email saying so. The guy on the phone was less than helpful and I find this all highly suspicious. Zulily needs to be held accountable. I will not take a loss of $2500 especially when half of it was 'canceled' and the other half is headed back to them!

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N
11:41 am EDT

Zulily shoes. sku [protected] and sku29518363

I ordered two pair of espadrilles.. They are so stiff. I Can't wear them! Lilac slip on espadrilles and Turquoise handmade espadrilles. They are terrible! I want a return label for these shoes . I have read the reviews on here and if this isn't taken care of I Will send a complaint to the Better Business Site! My name is Nancy Bay. 217 n Washington apt 212 Iola, Kansas 66749

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G
10:47 am EDT

Zulily scam

Fraud
Received today 24 May 2017
Transaction ID : 7AV412544Z65428V
Payment : $89.82 Can
I do not have a paypal account nor do I shop at Zulily.
Zulily has a responsibility to look into this fraud. I see the exact same email was received by others.

The claim is that payment is for the ongoing support and maintenance of my account. What account ? I don't have one...

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R
7:18 pm EDT

Zulily false purchase

I have received an email from Paypal that i have made a payment of $89.82 on May 12 2017 transaction number "7AV412544Z65428V" to "Zulily.com", and invoice ID- [protected]"
Problem is, i do not have a Paypal account, and never knew that "Zulily" existed!
Need to resolve why i got this email...and how this has happenned!
Have received this email in my "[protected]@sympatico.ca" email address, and not sure how paypal got it, as i do not have a paypal account!
Please look into this, to ease my conscience of this fraudulant action!
Thank you for your time!

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Harpreet Kaur Happy
, US
Jan 16, 2019 1:28 am EST

I also lost 13.120USD last time also the same amount was deducted from another site. how can we retrieve the money? ** PURCHASES & SERVICES ZULILY [protected] US USD 13.120

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Annielo
, US
May 23, 2017 3:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received the exact same email today. It is definitely a phishing/scam email. Mine also quoted an emaill address that I do not have a paypal account on. I tried logging into zulily with that email address just in case. It was not associated with an account. I hope you didn't click any of the links.

ComplaintsBoard
Z
7:40 am EDT

Zulily zulily is not giving me my money back!

I was charged twice for the same order and still can't get a refund. I have already received my order and everything could have been ok if they wouldn't have billed me twice.
I contacted Zulily regarding my money and they said that I will receive my refund within a couple of weeks. That didn't happen.
I'm still trying to get my money back but all I'm getting is empty promises and nothing more. I have never expected something like that from Zulily.
I will not buy from them again!

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P
6:16 pm EDT

Zulily clothing

I have ordered from these jokers several times over half the items I ordered were the wrong size - the scam is they cut the size labels out of the clothing and send whatever they happen to have and attach a tag that has the size you want on it. It cost about half as much to send it back so people usually just give it away. I have called and complained, emailed and messaged them but they won't budge on their return policy which is a joke.
I have renamed the company Screwlilly

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12:24 pm EDT
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Zulily [protected]

This Product was delivered by UPS Friday 5/12/2017. The packaging had damage and when we opened it the one board also had damage. We would like this product replaced. We contacted UPS and they also will file a complaint. We didn't talk to the UPS driver he just dropped the package off. I guess the damage was very visible on the packaging that he should have contacted us to see if the product inside was also damaged.

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9:46 pm EDT

Zulily ananda's collection white scoop-neck dress

The item said one size Plus but the item is not a plus item I wear 2X and I thought I was getting something that will fit but it does not fit I've had a couple of experiences recently with ordering from your company and the sizes are not right I think you need to be specific in your description of the item if it's cut small or cut true to size. Now I have a few pieces that I cannot return and I cannot wear therefore it becomes a waste of my money.

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Shelley Crandall
, US
Mar 09, 2021 10:33 pm EST

the sizing is ridiculous ...ordering from there is a nightmare, there are no returns and the clothing is garbage. I have ordered a L and XXL of the same item, and they were exactly the same measurements. It has been a big waste of money. Some of the household items are fine, but that is it.

ComplaintsBoard
K
6:47 am EDT

Zulily disappointed

Ordered some clothing and shoes from Zulily over a month ago and paid $400 for my entire order.
When I received the package I saw that two items were missing so I contacted Zulily to ask about the missing products. Their rep claimed that these items were no longer available and were removed from my order. They said that refund was impossible and offered me a credit. I refused but they claimed that was their last and only offer.
I had no idea these two dresses were not in stock, there was no information on their site. In my opinion everything was only their fault and that's sad that they refused to take responsibility ad simply abandoned their customer.

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C
9:10 am EDT

Zulily infant bodysuits

I ordered bodysuits for my first grandchild. What I got was shoddy craftsmanship. The snaps at the seat were hard to open and re-snap. The print was not of good quality. The customer service rep was dry. Her response: Some things can be returned, some can't. Did you read the fine print? I am not impressed. I will not shop here again. EVER. What I will do, however, is share my experience with anyone who will listen.

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6:00 pm EDT
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Zulily quality of merchandise and return policy

I placed my order for 6 dresses; I received 3 of these today.

The quality of the product is very poor; I couldn't wear these dresses out in public because the material is paper thin.

I went to Zulily and commenced the return process. The return policy charges are the worst in the business. Zulily sent me 3 dresses in one bag; for me to return them I am getting charged $5.00 restocking fee for each dress and $5.95 return charges for each dress. This is not good customer policy. I will never place an order again and I plan to let everyone know about your
ridiculous return policies.

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S
7:44 am EST

Zulily they are very unprofessional

I won't be shopping here again - absolutely terrible website! Purchased three items from www.zulily.com and received only one item. Zulily support said that the rest two items were no longer available. I told them that there was no information about that on their website and they said that things like that sometimes happen. They did apologize but that did not change anything - my two items were missing and they still had mo money.
I asked for a refund and they said sure but that was just another lie. Where is my money? I want to get my refund as soon as possible and I'm already sick and tired of waiting. I will not buy anything from this site again, they are very unprofessional and can't fix their own mistakes!

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G
12:00 am EST

Zulily the app is crap and only a 30 min cancel period available

I accidentally hit the order button without knowing it at the bottom of the app screen. I had over $500! + stuff in the cart I wanted to come back later and look at. By the time I realized it, 30 min had passed and I was unable to modify the order according to the customer service online information. This is horrible! Nothing warned me first the order was being placed and no confirmation question like other sites! Be warned using their app and browsing their site.
My husband is going to freak when he sees this happened although I am going to call when they open first thing and hopefully cancel this with no issues.

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7:28 am EST

Zulily shipping charges that were supposed to be free

I placed an order and it stated that my next order would have free shipping...so I stared placing my next order and it said that there were no free shipping with this order... its the same item but in different color so i know there is not a different in weight of item to charge me... please contact me and explain why they say free shipping and not honor it.

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2:27 am EST

Zulily do not buy from them, you will regret that!

I've purchased a dress from this store and my item was shipped to the wrong address and these thieves did not care! Instead of helping me they claimed that it was all my fault. I have no idea where my dress went to, they refused to give me the address and when I demanded my money back they said that was impossible because dress was shipped! They did not help me, I was left alone and had no idea what to do next. I'm still trying to get my money back but they keep saying that's impossible. Zulily is the worst company I have ever deal with, they don't care about their customers and they don't want to do anything even if that is their mistake! Do not buy from them, you will regret that!

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Ollie'smum
, US
Apr 12, 2017 11:21 am EDT

Same thing happened to me. Have had no problem with my zulily orders until now. My order went to the wrong address as my granddaughter had moved but hadn't told me.
E-mailed zulily but have received no acknowledgement or reply. So...what to do next. It seems that the after sales service is non-existent.

VERY DISAPPOINTED. DONT KNOW IF I CAN EVER ORDER FROM THR SITE AGAIN WHICH IS A SHAME S I HAVE RECEIVED VERY GOOD PRODUCTS.

ComplaintsBoard
F
2:25 am EST

Zulily order# [protected]

I have contacted your company several times for a return label, as simple as that and two of the reps said they were sending me one via email which I never received and then I was advised that one would be sent to me via USPS on 1-20 by a reps name of Akesia T. and to this date have not received a simple return label. Is the label actually on its way?

The fabrics are very itchy and flamboyant. Not to my taste and would like a credit to my account asap...Please will someone take care of this matter ASAP...

Francine Handshew

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1:13 pm EST

Zulily item [protected]

Item was ordered December 2nd and meant to be a Christmas present. Arrived January 14th. Image our dismay then the item was not at all as expected. In the photo, the item had cute black buttons up the left side and was a straight cut. What we received was very short (even though we ordered the 1X to be long enough per your site recommendations), a-Line and had no opening with buttons.

Even the picture on the website has changed for this item. Deceptive practice to not send what was originally ordered.

Would like to return for full refund.

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7:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zulily delivery

I ordered 2 shirts on Nov. 29th it is now Dec. 27th and I've got nadda.
What is with this "code" in tracking information:
23 Dec 2016 16:00
Order Dispatched - Location: HK HKG ? So now I know that at 4PM on the 23rd of Dec. my shirts left somewhere.
From the other reviews I've read I am almost afraid to see the quality of what I did order. Sorry I didn't read them before I ordered.

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4:56 am EST

Zulily just don't!

This horrible company Zulily sent me wrong size clothing and refused to do anything about that! When I received my items everything was extremely tiny and looked like it was made for children. I contacted Zulily right away and sent them pictures but they claimed they had no idea what I was talking about! They said they sent me what I ordered. Zulily is the worst online store ever, they are extremely unprofessional, they make mistakes and do not accept returns! Just don't!

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5:32 am EST
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Zulily clothing being shipped

I ordered a blouse on October 10th it's now been a month since my order. This is not acceptable I don't have the product yet. It will be spring before I can wear the product. I will not order from your company again. If I don't like the product I certainly will return it.
ZL29EA7DF7 / BXCN10005048242
Carrier USPS
Tracking number (Waybill) 4203032892748999917539211050483209

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Update by nancybbutler
Nov 12, 2016 5:33 am EST

Pathetic.

Update by nancybbutler
Nov 12, 2016 5:33 am EST

Shipping in a month.. pathetic.. I will not order again

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Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.

Zulily In-depth Review

In Summary: Zulily offers a unique shopping experience with a focus on providing a diverse range of products at competitive prices. The website is designed with user-friendliness in mind, and the company frequently updates its inventory with new and exclusive deals. While Zulily provides value for money and a variety of loyalty incentives, some users may find the shipping times longer than average. Customer service is responsive, and the company takes steps towards corporate responsibility. Overall, Zulily is a solid choice for shoppers looking for unique items and deals, though it may not suit those who need their items quickly.

Website Usability and Design: Zulily's website is user-friendly, with a clear navigation structure and an aesthetically pleasing layout. The site's visual appeal is enhanced by colorful images and a clean design. Mobile responsiveness is a strong point, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: The range of brands and products on Zulily is impressive, catering to a wide audience with different tastes and needs. Availability of sizes and options can vary, but the site regularly features new arrivals and exclusive deals that keep the inventory fresh and exciting.

Pricing and Value for Money: Zulily's pricing is competitive when compared with other online retailers, and the site is known for its frequent discounts and sales. Membership benefits include access to additional savings and exclusive pricing, providing good value for money.

Ordering Process: Placing an order on Zulily is straightforward, with a simple and efficient checkout process. While customization options may be limited, the site ensures checkout security to protect customer transactions.

Payment Options and Security: Zulily accepts a variety of payment methods, catering to a broad customer base. Payment processing is generally smooth, and the company upholds a strong data protection and privacy policy to safeguard customer information.

Shipping and Delivery: Shipping costs and options are clearly outlined, though Zulily's delivery timeframes can be longer than some competitors. Packaging quality is consistent, ensuring that items arrive in good condition.

Customer Service: Zulily's customer service is known for being responsive, with multiple support channels available. The resolution of issues is typically handled efficiently, and customer feedback and reviews are taken into account to improve service.

Return and Refund Policy: The return and refund policy is clear and fair, though some users may find the process less convenient than other retailers. Refunds are processed in a timely manner, and the ease of making returns is generally satisfactory.

Loyalty Programs and Incentives: Zulily offers a rewards and points system that enhances the shopping experience for frequent buyers. Exclusive member benefits and referral programs add additional incentives for loyal customers.

User Experience and Satisfaction: Overall, the shopping experience on Zulily is positive, with many customers returning for subsequent purchases. Testimonials and user stories reflect a high level of satisfaction with the site's offerings and customer service.

Corporate Responsibility and Sustainability: Zulily demonstrates a commitment to ethical sourcing practices and has initiatives in place to reduce its environmental impact. The company's involvement in community projects shows a dedication to corporate responsibility.

Innovation and Market Presence: Zulily makes effective use of technology to enhance the shopping experience and differentiate itself in the market. The brand has a strong recognition and continues to grow, reflecting its solid presence in the e-commerce space.

Pros and Cons Summary: Key strengths of Zulily include a wide product selection, competitive pricing, and a user-friendly website. Areas for improvement are the longer shipping times and limited customization options. The company's commitment to customer satisfaction and corporate responsibility are commendable.

Final Verdict and Recommendations: Zulily receives a positive overall rating for its diverse product offerings and value for money. It is particularly suitable for consumers looking for unique items and those who appreciate loyalty programs. Shoppers in need of quick delivery may need to plan accordingly. Tips for shopping on Zulily include signing up for the newsletter to receive exclusive deals and checking the estimated delivery dates before purchasing.

How to file a complaint about Zulily?

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3. Writing the Title:
- Summarize the main issue you have with Zulily in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Zulily.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

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9. Post-Submission Actions:
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Ensure you follow each step carefully to effectively file your complaint against Zulily on ComplaintsBoard.com.

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Zulily contacts

Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

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