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The good, the bad, and the ugly - discover what customers are saying about Zuji

Welcome to our customer reviews and complaints page for Zuji. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Zuji.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Zuji's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Zuji, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Zuji. Your feedback is an important part of our community and will help others make informed decisions.

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S
1:43 am EST

Zuji Cancellation fee

Very misleading website and company, there is not enough information about their services and fees. Do not use Zuji, there are tons of hidden fees and you will get nothing but trouble. I booked a car via Zuji and due to some circumstances I had to cancel my entire trip and of course the car rental. When I contacted Zuji and asked them to cancel my booking they charged extra $200 and said that was a cancellation fee. There was nothing mentioned about that on their website and I wasn't able to find any information about these fees. I bet they just scammed me and stole my money. Don't believe Zuji, this company is not to be trusted!

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2:43 am EDT

Zuji Cancelled my flight with no reason

I used Zuji and booked a ticket to Sydney. The price was great and it seemed like a great deal. About five days before the flight I received a message from Zuji stating that my booking was cancelled and that I'll be issued a refund. That was very nice of them, but I was planning a business trip and really needed to get to Sydney. I contacted Zuji and asked what was going on and they said that there was a problem in their system and that soon everything will be fixed. Well, nothing was fixed and they cancelled my flight for sure. I did get my money back, but these guys almost ruined my plans! Very unreliable company.

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6:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zuji Horrible customer service

I made an error on travel dates with Hong Kong Airlines with Zuji (HKG) online, Used phone card to call from US, after few attempts I was lucky to get an agent on the phone, told him my situation that I had 2 bookings with same departure but mistake on return, so one of the 2 tickets need to cancel, he told me that it was nonrefundable and need to charge penalty fee for airlines and admin fee for Zuji.I told him I called within 24 hours, and that airlines usually will waive the fee, I was advised that I have to wait 3 days to hear from Hong Kong Airlines. This Airlines have no courtesy or customer service to waive the fee even though I contacted Zuji within 24 hours I detected the mistake. Now they Hong Kong Airlines and Zuji insisted I pay HKD850.00 for penalty fee to cancel or my ticket is useless. Be careful with new Airlines and Zuji. Don't do it there are so many other websites you can book your trip, ticket on.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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