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1.0 12 Reviews

ZTE Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with ZTE at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ZTE reviews & complaints 12

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T
11:20 pm EST

ZTE zte warranty policy and method of delivering phones

ON 11/5/2021 I had to file a warranty claim with zte-my phone was flashing and had stopped working. Intially the customer service agent told me my phone was out of warranty, then conceded I was within warranty .However the company is refusing to repalce my item within terms of the warranty, as when I called to check on my claim-they stated water damage had occured.
When I explained that the welding of the sides of thier device was faulty, I was told that I should have sent the item back within 30 days -as if zte isnt responsible for a phone falling apart and not working properly after 30 days,

I was treated as if it was my responsibilty to call for status updates, vs being notified and spoken down too. Further, the phone I ordered on the dates I sent my item in-as a backup-never arrived. ZTE felt it was appropriate for the 500 + dollar item to be left a door-with no signature .To date, I have recieved nothing-no warranty replacement as promised/ no order that I paid for . This is really a huge dissapointment in terms of customer service. The warrantys just get shorter and shorter over time and are not being honored .

Desired outcome: I would like my warranty honored, as this manufacturing fault led to any water damage.-if there is any.

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4:30 pm EDT

ZTE phone running systems incapability

I bought a mobile phone from the Salamander Bay Kmart 10/3/21 - ZTE Blade A7S 2020 Evoke Plus 2 Telstra phone, and it's had many issues already. A week after purchase, after much frustration and problems at work as a result of this phone incapabilites, I asked a staff member in the same store if I could refund or exchange and she said "No". I explained it wasn't able to do basic 'system running' tasks, which was the purpose of buying the phone, so it's not change of mind, it's customer dissatisfaction with a product for its intent of use. I bought the phone to run two apps for work - Ring and Little Hotelier. These apps usually notify you when somebody has booked a room and is in the office and other areas on the property linked to the app.
I received very helpful and thorough advice from staff in the Telstra store nearby and they insisted it's a basic 'system running' task that any phone should be capable of on the market these days and that it's completely reasonable to expect it do run such apps or at least be happily granted a refund. Their staff knew the phone and the Ring app, and assured me the settings were correct, it was just the phone was incapable of running the apps.

I look forward to hearing from you soon.

Thanks,

Hollie Marsh

Desired outcome: refund

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5:32 pm EDT

ZTE Evo Charji

I reached for my Evo Charji and it's not working and I can not resubcribe it again

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Is ZTE legit?

Our verdict: Complaints Board's thorough examination reveals ZTE as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, ZTE stands out for its commitment to quality and security. Clients considering ZTE should delve into its customer service record to gauge compatibility with their expectations.

ZTE earns 91% level of Trustworthiness

Perfect Trust Endorsement: ZTE achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ZTE. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ZTE has registered the domain name for zte.com.cn for more than one year, which may indicate stability and longevity.

Zte.com.cn has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zte.com.cn you are considering visiting, which is associated with ZTE, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

ZTE website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While ZTE has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to ZTE. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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O
9:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ZTE bv0701

My telephone number is +[protected] and my name is Olugbenga Odufuwa.

I bought a ZTE phone with IMEI [protected]. The model is BV0701

The screen has since been flickering and when I reported at the carlcare in Nigeria I was told the screen is not available on Nigeria so o should come pick it up and nothing done to replace the phone.

[protected]@gmail.com

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12:31 pm EDT

ZTE zte z982 lost phone

I shipped out a phone for ZTE to repair July 16 with the prepaid label zte sent me. Fedex lost the phone so zte told me they have to file a claim for the missing phone. Zte settled the claim with Fedex and received 100 dollars insirance deductible and now is giving me hell to receive a new phone. The escalations department are lying saying i shipped it usps what a lie when they can clearly tracked i sent the package to the praod label provided they are no help

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5:47 pm EDT

ZTE zte blade max cellphone

Bought the phone in April and had problems from beginning. Changing wallpaper, homescreen, wouldn't fingerprint lock. Etc. Took it back to cricket said they didn't know what was wrong. Suggested removing the cover they put on it. Helped. Then I dropped it the first time and the screen glass shattered. Gorilla glass! I have had other phones and dropped them. Never cracked much less shattered. Won't fix it. Went to other screen repairers and its too NEW to repair. So wasted money. Not even a MONTH OLD.

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6:45 am EDT
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ZTE lack of help and customer service

I have a locked ZTE phone. Telstra will not help me and says that it is a ZTE issue but I have been trying to contact them for the last 2 days via phone, facebook and e-mail and have no response to date. I try to phone the Australian call centre and all I get is the message of there opening hours. no-one answers. I have enquired through facebook but no-one wants to answer and I am still waiting for an e-mail response.
What is the issue? Does ZTE in Australia no longer exist? Who can I go to for urgent help. I need the information off my phone.

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Update by MichMac
May 09, 2018 3:21 am EDT

Unfortunately I am finding that out now. I bought the Telstra brand phone thinking that it would be backed by Telstra. That was my first mistake. Everyone should be told that if you buy a Telstra phone you have no support and the company that is supposed to is not in Australia so you are in a whole world of hurt. Biggest mistake I made. I will be telling everyone I know. Do not bother with ZTE or Telstra phones. You get absolutely no support. Very costly mistake on my part.

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6:13 pm EDT
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ZTE zte max phone glass shattered

I have a warranty for 1yr on my ZTE max cellphone, but phone got so very HOT dropped it n glass shattered metro pcs refuses to change phone or fix glass? I loved my ZTE max cellphone n I have had 3phones over the past 4yrs n my Samsung cell phones screen never cracked! This ZTE max says it has glass that does not shatter well my did. Metro pcs refuses to replace or fix my beautiful phone!? So if I have to buy a phone I will go elsewhere n get better care n service from another cellphone company that there phone does not get burning hot.

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2:58 am EDT
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ZTE wireless data modem with wifi

I purchased the same from a local mobile shop. its price is — rs2498/. month &
Year of manufacture — 04/2015. model no — ac3633. its service plan — perpaid hsd. (sdca : west bengal). its name — reliance pro 3 of 14.7mbps. from the very beginning it is not functioning. now I am feeling very much helpless. i
Do not know what should I do know. please do the needful, so that I can use
It properly. either it should be repaired, or it should be returned. if not possible I want my money refund.

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Update by Bibhas kumar sarkar
Aug 17, 2017 12:18 am EDT

I am very much anxious with my use less Dongle.Please do the need ful as early as possible .Regards, Bibhas kumar sarkar .

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J
8:56 pm EDT

ZTE phone

I bought a new phone last mouth after dropping my phone in the toilet and I bought a ZTE phone this mouth I had to buy a S D card because my phone memory is running out, so I buy the SD card from Walmart Mart and I'm having trouble getting my phone to pair up so I go to the phone department at Walmart to be told to call the teach department at straight talk boy was that a joke I got no where with that and no real help but hang up on. I have had no trouble out of straight talk before this last to mouths very disappointed with the service I have reserved

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10:50 pm EDT

ZTE customer service

I want to remove caller tune from my mob. [protected]. The line of Tata Customer Service is always getting busy. I cannot contact to any customer executive. Kindly help.

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aroy
, IN
Mar 03, 2016 1:38 pm EST
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I have purchased it on 20-09-2015 through flipkart. Zte balde buzz v815w...Imei/ serial no.[ na]. The set is hanging after 20-30 mins opening. Then i have to dismantling and mantling the battery to restart it.

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aroy
, IN
Mar 03, 2016 1:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I PURCHASED A ZTE BLADE BUZZ V815W ON 20-09-2015. SINCE LAST 7 DAYS THE SET AUTOMATICALLY SWITCHED OFF AFTER 20-30 MINS. OF SERVICE. I HAVE TO DISMANTLE THE BATTERY AND AFTER WAITING 1 MIN I HAVE TO MANTLE THE BATTERY AGAIN TO OPEN THE MOBILE. WHAT SHOULD I DO ? PLEASE HELP ME... MY EMAIL ADDRESS ... amiamit4444@gmail.com, mobile no. [protected]

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peculiar
, UG
Mar 08, 2010 1:39 pm EST

i want my mobile phone number [protected] to be unsubscribed to stop recieving messages

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C
charity joy
, PH
Apr 24, 2013 1:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello... i was just wondering why my zte v9 light android tablet hanged up while i was uploading some of my photos on my fb account? i turned it off and i opened it after a few minutes, but it's just hanged up. i can't opened it. what should i do? please help me. or maybe you have branches here in Bacolod City, Philippines to repair my zte tab.

ComplaintsBoard
D
12:00 am EST

ZTE services suspended for wrong reasons

I bought a zte cdma1x data card on the 17th of january,2007. The no. Is [protected] and is a personal data card registered on my name. After using it for 4-5 days I realized it was not 'working'. On calling up customer care I was informed that my services had been suspended for negative address verification.. No verification had actually been done then... On several requests and reminders to the webworld showroom at maal road ludhiana, my services were restarted on 1st february.. Only to be resuspended the very next day... Reason given 'negative address verification'.
Must tell you that add verification was done one day prior to suspension of services.

One customer care executive says my address verified by the personnel does not match with that written on the address proof submitted... Address proff submitted is a certificate by my employer's on a institutional letter head.. It not only certifies my address.. It has the address printed on the letter head. I work and live in christian medical college... And I don't think there is any landmark more specific than the college in the city of ludhiana. I hope it is humans and not computers that check the proof letter.. Because it seems there is a lack of logical thinking on the part of whoever is checking add proof.
My services continue to be suspended.

I consider this plain harassment as I end up calling mumbai office daily.. Hold the line for nearly 30 minutes only to be told that' mam your services are suspended for negative av and we cannot say anything more.. Please visit the web world.'
I am yet to receive a positive response from the web world at maal road... Still waiting to use the card which now seems to me to be a redundant piece of metal. Since the card is not returnable.. I think I have been cheated of 4990/-

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Pulak Biswas PUL
, IN
Oct 27, 2018 4:42 pm EDT

I've Submitted my ZTE fone In Kolkata, , 15/09/2018, There are no response form service center, I'm Requesting to ZTE Please Return my Cellfone as soon as possible .

Mobile no --- [protected]

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Aryan
,
Feb 15, 2007 7:37 am EST

I also have some complaints with reliance R-connect Card. But related to Billing. I was provided the card with 3 months free internet connection. But they generated the bill in between and I had to pay the amount to get back my internet connection.

Moreover when you go for R-Connect with Reliance, along with the card ask for your billing date and use it based on day limit not on the monthly limit they provided you. I had a monthly limit of 1.5 GB so I heavily used in the beginning of the month But they generated a bill in between. I had used internet heavily for first 7 days so when they generated the bill on 8th My Usage was 600 MB Only But they divided 1.5GB/30 = 50MB /day for 7 days 50 * 7 = 350. So I had to pay for rest of the 250 MB as (250 x 2 = 500). though I had just used 600 MB out of my 1.5 GB limit.

Dont expect to get reply from Reliance If you tell them your problem.

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