Zrii / withholding refunds, multi-level marketing
When I sent the product back I should have been issued a refund in 6 weeks. Called them, they said they needed a tracking number from UPS (or whoever) to be able to link me to my return, even though I had my name, address, and they RMA (return confirmation number) on the outside of the package like they asked me to when I called for instructions for returns. Originally, I couldn't find the tracking number. And they said, "Well we don't have any way of knowing if we received your package." Well, I found the tracking number because I used my credit card at a local postal company who keeps good records, and I have everything down to the computer signature of the actual person who signed it, and the date and time it arrived. My credit union says they'll take care of that too, God bless their hearts! But only because I contacted them within 90 days of the original purchase!