ZPDI / Bogus collect calls
ZPDI has repeatedly billed fraudulent collect call charges. We have a mentally ill daughter, mostly homeless, who attempts to call us collect on occasion. We have always (with only one exception) refused the calls. In March she attempted such a call, I answered the phone and as soon as I heard the recorded message, hung up. I did not push any buttons to accept the call. We still were billed around $25 for the call. I complained to Qwest who provided the pass through billing and paid their bill without the collect charges. I also contacted ZPDI, told them I had refused the call and accused them of deliberate fraud. They denied the fraud, but did, grudgingly, reverse the charges. In May, I got another bill from them, this time basically for the privilege of having been billed by them before. I again contacted Qwest as they are allowing this shyster organization to use them to forward these bogus charges. At first they refused to even listen, insisting I needed to deal with ZPDI. I insisted they share the blame and they conference ZPDI in. ZPDI insisted I had to have accepted the original call, which I had not and told them so. They again credited the charges. Just recently, I got another Qwest bill, this time with 2 collect calls on it. The first was actually legit as I had seen my daughter earlier in the day and knew there were some issues, so accepted it, knowing I would have to pay their exorbitant prices. The second charge, is as is usual, totally fraudulent.
I think this organization is about as sleazy as they come. They should be denied the right to pass charges through Qwest or anyone else. If this is their normal operating procedure for others also, they ought to be denied the right to operate. All such collect services ought to have to state upfront how much the call is going to cost before you decide to accept the charges. They now have unlimited license to charge anything they want.
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